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Tag: customer service
Nordstrom vows to push - fragile' customer service reputation in Canada
2013-06-06 09:11:08| Apparel - Topix.net
Amazing service and an unrivalled selection of great shoes - that is what the Nordstrom experience will bring to Canada, its president vowed Wednesday.
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canada
customer
customer service
Retailers Must Deliver on Customer Service and Experience to Compete with Online Merchants
2013-05-31 18:18:00| National Real Estate Investor
Steve Jones Its easy for brick-and-mortar retailers competing with online retailers to feel like they are pushing a boulder up a mountain in todays web-driven economy. read more
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service
online
experience
Customer Service Tracking Means Tracking Those You Serve
2013-05-31 15:33:29| AutomotiveDigest.com - Automotive Industry News
In todays fast-paced world, it is amazing how easily we can lose track of customers, making the need for customer service tracking even more important. And when we finally realize, "Boy, its been a while since Bob was in," it often is too late. We have lost Bob to another shop, and we wonder, "How did that happen" What is a good number for visit frequency in your shop today with the longer mileage intervals between oil changes? The good old standby number was four times a year, with oil changes being scheduled for every three months and 3,000 miles. With todays ever-increasing intervals between oil changes, we need to see our customers more often to ensure we are properly taking care of their needs and maintaining their cars. A few shop management systems out there will allow you to run a report to see just what your visit frequency is. However, a large percentage of the shop management systems do not have that function. Chris Frederick, CEO of the Automotive Training Institute, writes for SearchAutoParts.com and advises dealers on tracking customer frequency and other ways to improve customer retention in the Service Department. [Read more]The Article Customer Service Tracking Means Tracking Those You Serve appeared first on Automotive Digest.
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customer service
IBM launches Watson customer service smart bot
2013-05-22 13:34:12| InfoWorld: Top News
Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies better field customer phone calls. The IBM Watson Engagement Advisor uses IBM's Watson, the artificial intelligence software the company developed to compete on the Jeopardy game show two years ago.
Tags: service
customer
customer service
smart
SAP touts service that sells customer data from phone firms
2013-05-22 08:57:12| CNET News.com
The European maker of enterprise software would serve as a kind of middleman, analyzing data gathered by various wireless operators, selling results to marketers, and sharing the profits with the wireless companies. [Read more]
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data
phone
customer
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