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IBM Watson Gets Call Center Job

2013-05-22 11:06:00| TechWeb

IBM Watson Engagement Advisor advises service reps or "talks" directly to customers to improve the service experience.

Tags: center call job ibm

 

CEVA Logistics Taps IBM SmartCloud to Deliver Real-Time Supply Chain Services to Industry Leaders

2013-05-22 06:00:00| Industrial Newsroom - All News for Today

ARMONK, N.Y. &ndash; IBM (NYSE: IBM) today announced a four-year contract with CEVA Logistics to accelerate business delivery results for its customers through a new cloud-based information exchange for its supply network.  This solution is a combination of CEVA's technology and an element of IBM's growing SmartCloud portfolio for specific lines of business such as supply chain.<br /> <br /> By improving the quality of information shared across its customers' supply chain networks, CEVA speeds ...This story is related to the following:Computer Hardware and PeripheralsHuman Resources Software | Client, Data, File, Network & Web Servers | Web-Based Software | Document Management Software

Tags: services industry supply chain

 
 

IBM Suits Up Watson to Tackle Thorny Customer Service Problems

2013-05-22 01:01:00| TechNewsWorld

IBM on Tuesday announced that it will offer Watson -- its artificial intelligence software package that won the Jeopardy game show -- as a customer service solution called Watson Engagement Advisor, a cognitive computing assistant that rapidly learns, adapts and understands a company's data.

Tags: service customer problems ibm

 

IBM Analytics Help Arad Group Manage Big Data for Water Meter Solutions

2013-05-20 06:00:00| Industrial Newsroom - All News for Today

Analytics technology from IBM Research helps reduce water loss, cut costs, and gain insight into water consumption<br /> <br /> HAIFA, Israel &ndash; As water increasingly becomes one of the world's most precious resources, IBM  (NYSE: IBM) scientists are working with Arad Group, a world leader in reliable water meter systems, to help water companies and utilities around the globe provide more effective and efficient management of drinking water through the use of Big Data and advanced ...This story is related to the following:Green & CleanSearch for suppliers of: Data Analysis Software | Environmental Software | Data Collection Software

Tags: data group big water

 

International Business Machines Corp. (IBM), Oracle Corporation...

2013-05-15 06:34:21| Semiconductors - Topix.net

It has been a somewhat perplexing reporting season for many companies in cyclical industries.

Tags: business international corporation machines

 

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