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Ocean Training and User Support Expert MF
2015-06-13 12:04:04| Space-careers.com Jobs RSS
Ocean Training and User Support Expert MF Telespazio VEGA Deutschland has been supporting the European Space Industry for over 30 years, including ESA, DLR, EUMETSAT and CNES. This is a regular opportunity for an experienced Engineer to work in the domain of satellite operations operations preparations either in our premises in Darmstadt Eumetsat. The Consultant shall support the exploitation of the Sentinel3 marine data in respect to a growing community of users, in particular through the provision of information, management of training activities and engagement with user groups in coordination with the delegated entity responsible for the Copernicus Marine Environment Monitoring Service. The consultant will be part of the training team and will work with experts across EUMETSAT and partners organisations. RESPONSIBILITIESDUTIES The main tasks of the consultant, within the marine domain, are Identify and regularly update the relevant user organizations, their for and possible intermediaries on the sentinel3 marine mission and the marine data stream. Provide regular information to users and user groups on the status of the mission and the related marine and ocean products and service. Analyse and handle related user enquiries and user requests received via the EUMETSAT Helpdesk. Review the framework for user communications activities with respect to the Sentinel 3 mission and related marine and ocean products and services. Support the development of the relationships with key users and subject matter experts and facilitate feedback on the quality of the products and services provided. Establish the training requirements, develop and deliver a plan to meet those requirements, evaluate the effectiveness of the training and resources delivered. Identify and engage relevant and skilled subject matter experts to support user training. Maintenance and update of relevant user documentation e.g. user guides, etc. Maintain contact with the Copernicus Marine Environment Monitoring Service user engagement processes as required. QUALIFICATIONSEXPERIENCE In addition to having postgraduate MSc level training I education or equivalent experience in a relevant discipline or equivalent experience the Consultant shall meet the following essential criteria Significant experience of the management of training from needs assessment to evaluation of training for user groups. Experience in using satellite data in marine research or operations An ability to relate to user groups and subject matter experts Appreciation of the whole chain from data sensing to user application of a product. Experience of maintaining sources of information for users. Experience of working in partnership across organisational boundaries. This will be demonstrated through at least 5 years of progressively responsible experience in relevant disciplines. Furthermore, it would be a distinct advantage for the Consultant to have experience with Distance learning methodologies. A range of earth Observational Data visualisation tools. A range of learning technologies learning management systems, web conferencing tools etc. Understanding the processes used to retrieve marine geophysical parameters in one or more of elements of the sentinel product suite. The Consultant shall be able to conduct all activities in an orderly and disciplined manner, shall be able to work calmly and correctly under stress and must be able to work with the minimum of supervision. Fluency in English is mandatory and a working knowledge of French would be a significant advantage. BENEFITS Competitive salary plus a comprehensive benefits package including 30 days holiday, generous training possibilities and Telespazio VEGA Deutschland pension scheme is offered to the successful candidate. APPLICATION You are looking for a challenging position in a very interesting, international environment? Then you should send your detailed application preferably online with your availability and current salary status.
Tags: support
user
training
expert
Ocean Training and User Support Expert
2015-06-10 11:04:19| Space-careers.com Jobs RSS
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in EUMETSAT, we are currently looking for an Ocean Training and User Support Expert in the User and Climate Services Team. Tasks and Responsibilities The key person shall support the exploitation of the Sentinel3 marine data in respect to a growing community of users, in particular through the provision of information, management of training activities and engagement with user groups in coordination with the delegated entity responsible for the Copernicus Marine Environment Monitoring Service. The successful candidate will be part of the training team and will work with experts across EUMETSAT and partners organisations. The main tasks of the successful candidate, within the marine domain, are Identify and regularly update the relevant user organizations, their fora and possible intermediaries on the sentinel3 marine mission and the marine data stream. Provide regular information to users and user groups on the status of the mission and the related marine and ocean products and service. Analyse and handle related user enquiries and user requests received VIa the EUMETSAT Helpdesk. Review the framework for user communications activities with respect to the Sentinel 3 mission and related marine and ocean products and services. Support the development of the relationships with key users and subject matter experts and facilitate feedback on the quality of the products and services provided. Establish the training requirements, develop and deliver a plan to meet those requirements, evaluate the effectiveness of the training and resources delivered. Identify and engage relevant and skilled subject matter experts to support user training. Maintenance and update of relevant user documentation e.g. user guides, etc. Maintain contact with the Copernicus Marine Environment Monitoring Service user engagement processes, as required. Requirements Essentials In addition to having postgraduate MSc level trainingeducation or equivalent experience in a relevant discipline or equivalent experience, the key person shall meet the following essential criteria Significant experience of the management of training from needs assessment to evaluation of training for user groups. Experience in using satellite data in marine research or operations. An ability to relate to user groups and subject matter experts. Appreciation of the whole chain from data sensing to user application of a product. Experience of maintaining sources of information for users. Experience of working in partnership across organisational boundaries. This will be demonstrated through at least 5 years of progressively responsible experience in relevant disciplines. Desirables Furthermore, it would be a distinct advantage for the key person to have experience with Distance learning methodologies. A range of earth Observational Data visualisation tools. A range of learning technologies learning management systems, web conferencing tools etc. Understanding the processes used to retrieve marine geophysical parameters in one or more of elements of the sentinel product suite. The successful candidate shall be able to conduct all activities in an orderly and disciplined manner, shall be able to work calmly and correctly under stress and must be able to work with the minimum of supervision. Fluency in English is mandatory and a working knowledge of French would be a significant advantage. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important All applicants must hold a current valid work permit for Germany or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp If you have any question regarding this position please email space.careersserco.com Position Ocean Training and User Support Expert Reference G015140EUM Application closing date 08.07.15 Start date 01.09.15
Tags: support
user
training
expert
Ocean Training and User Support Expert
2015-06-10 11:04:18| Space-careers.com Jobs RSS
RHEA is currently recruiting an Ocean Training and User Support Expert to support the User and Climate Services Team at our clients premises in the Darmstadt, Germany. The Consultant shall support the exploitation of the Sentinel3 marine data in respect to a growing community of users, in particular through the provision of information, management of training activities and engagement with user groups in coordination with the delegated entity responsible for the Copernicus Marine Environment Monitoring Service. The consultant will be part of the training team and will work with experts across EUMETSAT and partners organisations. Tasks and Activities The scope of work will include Identify and regularly update the relevant user organizations, their fora and possible intermediaries on the sentinel3 marine mission and the marine data stream. Provide regular information to users and user groups on the status of the mission and the related marine and ocean products and service. Analyse and handle related user enquiries and user requests received VIa the Helpdesk. Review the framework for user communications activities with respect to the Sentinel 3 mission and related marine and ocean products and services. Support the development of the relationships with key users and subject matter experts and facilitate feedback on the quality of the products and services provided. Establish the training requirements, develop and deliver a plan to meet those requirements, evaluate the effectiveness of the training and resources delivered. Identify and engage relevant and skilled subject matter experts to support user training. Maintenance and update of relevant user documentation e.g. user guides, etc. Maintain contact with the Copernicus Marine Environment Monitoring Service user engagement processes, as required. Skills and Experience The following skills and experience are mandatory Postgraduate MSc level training I education or equivalent experience in a relevant discipline. Significant experience of the management of training from needs assessment to evaluation of training for user groups. Experience in using satellite data in marine research or operations An ability to relate to user groups and subject matter experts Appreciation of the whole chain from data sensing to user application of a product. Experience of maintaining sources of information for users. Experience of working in partnership across organisational boundaries. The following skills would be highly desirable Distance learning methodologies. A range of earth Observational Data visualisation tools. A range of learning technologies learning management systems, web conferencing tools etc. Understanding the processes used to retrieve marine geophysical parameters in one or more of elements of the sentinel product suite. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 01072015. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA RHEA is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.
Tags: support
user
training
expert
User Support Analyst
2015-03-06 12:04:47| Space-careers.com Jobs RSS
RHEA is currently recruiting an User Support Analyst to support the Service Desk at our clients premises in Darmstadt, Germany. Tasks and Activities The scope of work will include Act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets Document actions and interactions related to Service Desk calls or user requests. Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Administer user IT accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc Administrate users in the EUMETSAT phone system , configure and set up the phones Help Users to establish conference calls using a Videoconferencing System or WebEx Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users Skills and Experience The following skills and experience are mandatory Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx The following skills would be highly desirable Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 17042015. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA RHEA is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.
Tags: support
user
analyst
support analyst
User Support Analyst
2015-03-05 15:05:30| Space-careers.com Jobs RSS
ACS is looking for the User Support Analyst with the following responsibilities act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets document actions and interactions related to Service Desk calls or user requests installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows installconfigureadministrate hardware peripherals printers, scanners, etc administer user IT accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc administrate users in the EUMETSAT phone system , configure and set up the phones help Users to establish conference calls using a Videoconferencing System or WebEx contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users ACS has more than 30 years experience in delivering solutions for Earth Observation satellites Ground Segments. Based in Rome, Italy and in Darmstadt, Germany, we delivered systems currently in operation in 20 countries worldwide and have a long record of successful projects carried out for ESA, EUMETSAT, EMSA and many other Space Agencies and Research Centres. ACS recently established German subsidiary ACSD aims at better serving our customers based in Darmstadt area. ACS offers pleasant, international working environment at customer site very competitive salary attractive benefit package tailored on specific exigencies training and personal growth within ACS group, full support from a high technology company for relocation to Darmstadt. The IT User Support Analyst is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx The following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP The working language for the position is English and therefore the consultant must be able to work effectively in this language. French andor German would be an advantage. Mandatory EU national or valid work permit for Germany CV in Europass format
Tags: support
user
analyst
support analyst