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Tag: user support
Information Management User Support Engineer
2016-04-14 19:07:24| Space-careers.com Jobs RSS
The Serco Group is a FTSE 250 corporation with over 125,000 staff in 30 countries. Our strategy is to be a superb provider of public services, by being the best managed business in our sector. We are a focused business to government B2G business, specialising across five sectors Defence, Justice Immigration, Transport, Health and Citizen Services. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. Our European operations have ca. 2,000 employees delivering critical services to public institutions such as the European Commission, EUMETSAT or the European Space Agency where we are the largest onsite service provider with ca. 300 staff. For our activities in EUMETSAT, we are currently looking for an Information Management User Support Engineer. Main responsibilities Your tasks will be providing first level support to users, preparing user manuals online help, developing and delivering training to all EUMETSAT employees and take active part in Information Management related projects. The detailed tasks will consist of Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc. Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users Contribute to project planning and reporting. Document tasks and deliverables according to EUMETSAT working practices. In addition, you will provide support to Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices. Ideal candidate Essentials In addition to having a university degree in a relevant discipline, you should have as a prerequisite Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users Experience in developing user manuals and or web based online help Experience in user interaction design and developing information architecture, search and navigation, taxonomies Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content Good knowledge of information management concepts, principles and related processes Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly selfmotivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. The official languages of EUMETSAT are English and French. The working language for the tasks and responsibilities is English therefore you must be fluent in this language. A working knowledge of French would be an advantage, but not essential. Desirables In addition to the above requirements, experience knowledge in any of the following areas shall be considered a distinct advantage Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information and or document management systems. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in Serco Europes Careers Hub httpscareershub.serco.eu
Tags: information
support
user
management
MTG User Preperation Consultancy Support
2015-11-27 11:04:54| Space-careers.com Jobs RSS
One of our space clients in Germany is looking for an MTG User Preparation Consultancy Support. The Consultant shall support the MTG user preparation activities through coordination of the MTG User Preparation Project. Additionally, they will support some of the user engagement activities identified in this Project. The consultant will be part of the User Support Team and will work with experts across and partners organisations. The submission deadline for applicants is 11th January 2015. Tasks Maintain the MTG User Preparation Project plan and associated documentation and schedule related activities. Collect and collate project inputs from all internal stakeholders. Arrange and attend regular MTG User Preparation Project team meetings and prepare meeting reports as required. Record and monitor any open actions associated with the MTG User Preparation Project. Prepare inputs to management reports on the status of the MTG User Preparation Project. Keep abreast of guidelines issued by the WMO regarding user readiness activities for next generation satellites and prepare inputs and followup actions as required. Support external coordination and user engagement activities for MTG user preparation. Support the Training Team with updated information on the status of the MTG User Preparation Project for inclusion in training events. Qualifications University degree in relevant discipline, preferably in remote sensing, meteorology or environmental sciences. Experience Proven experience in project coordination or a project management role. Experience in remote sensing related to meteorological observation needs. Experience in preparing and maintaining information for users. Experience in using project planning tools like MS Project or similar. Experience of working in partnership across organisational boundaries. At least 5 years of progressively responsible experience in relevant disciplines. Previous experience supporting user preparation activities in the Earth Observation arena. Any work with the meteorological user community, in particular national weather services. Fluency in English is mandatory and a working knowledge of French would be a significant advantage.
Tags: support
user
consultancy
mtg
User Support Engineer 1513109
2015-11-24 12:04:45| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. User Support Engineer 1513109 Job Description We are looking for a User Support Engineer to support our client EUMETSAT. You will be part of the Service Desk team and your responsibilities will include installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows installconfigureadministrate standard corporate office applications maintain, administer and support remote access devices e.g. iPhones, VPN tokens administer user accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office , Visio, etc contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and training to IT Users act as an interface between 1st level support and the 2nd level engineers responsible for the backend systems. provide support to upgrade and enhancement Projects plan and perform rollouts of new Software provide support to VIP users provide support for WebEx and Videoconferences Required Skills and Experience Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general. Experience in performing user administration in MS Active Directory Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Desirable Skills and Experience Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in providing support for Document Management Software Experience in providing 1st level support for SAP Work Location Darmstadt, Germany Dates Application Deadline 20 January 2016 Start of Work April 2016 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 20 January 2016 Learn more about us in Facebook
Tags: support
user
engineer
support engineer
MTG Meteorological Services User Preparation Project Support mf
2015-11-19 10:16:34| Space-careers.com Jobs RSS
MTG Meteorological Services User Preparation Project Support mf Ref. No. 159927 Terma The hightech and innovative Terma Group develops products and systems for defense, nondefense and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, Germany, and the UK. Job description For our customer, EUMETSAT in Darmstadt, Germany, we are seeking an experienced project coordinator manager to provide support to the User Preparation Project for the operations preparation phases of the Meteosat Third Generation MTG mission. The MTG User Preparation Project is managed within EUMETSATs User Support and Climate USC Division, through the organisation and coordination of the tasks identified in the upcoming project plan. More detailed information about EUMETSAT and the MTG programme can be found at httpwww.eumetsat.int. Responsibilities You will support the MTG user preparation activities through coordination of the MTG User Preparation Project. Additionally, you will support some of the user engagement activities identified in this Project. You will be part of the User Support Team and will work with experts across EUMETSAT and partners organisations. The main tasks, within the coordination role, are Maintain the MTG User Preparation Project plan and associated documentation and schedule related activities Collect and collate User Preparation Project inputs from all internal EUMETSAT stakeholders, in particular those parts of the Remote Sensing and Products RSP Division providing the scientific development support for the MTG Programme and the teams within the Geostationary Programme Division GEO responsible for providing the operational Level 1 and Level 2 processors Arrange and attend regular MTG User Preparation Project team meetings and prepare meeting reports as required Record and monitor any open actions associated with the MTG User Preparation Project Prepare inputs to management reports on the status of the MTG User Preparation Project Keep abreast of guidelines issued by the World Meteorological Organization WMO regarding user readiness activities for next generation satellites and prepare inputs and followup actions as required. The main tasks, within the supporting preparation activities, are Support external coordination and user engagement activities for MTG user preparation, e.g. supporting RSP workshops, preparing and collating results from user surveys, etc. Support the Web Content Developers in the preparation of content for the MTG user information area on the EUMETSAT website Support the Training Team with updated information on the status of the MTG User Preparation Project for inclusion in training events. This is a fulltime position at EUMETSATs facilities in Darmstadt, Germany, with a planned starting date in Q1 2016. Qualifications Competencies In addition to having a university degree in relevant discipline, preferably in remote sensing, meteorology or environmental sciences, you shall meet the following essential criteria Proven experience in project coordination or a project management role An ability to relate to user groups of remotely sensed data and products Experience in remote sensing related to meteorological observation needs Excellent communication skills, both verbal and written Experience in preparing and maintaining information for users Experience in using project planning tools like MS Project or similar Experience of working in partnership across organisational boundaries Fluency in English spoken and written is mandatory, as English is the working language This will be demonstrated through at least 5 years of progressively responsible experience in relevant disciplines. Furthermore, it would be a distinct advantage to have experience with Supporting previous user preparation activities in the Earth Observation arena Working with the meteorological user community, in particular national weather services Appreciation of the whole processing chain from satellite data sensing to use of a product. You shall be able to conduct all activities in an orderly and disciplined manner and must be able to work with the minimum of supervision, acting as a credible and professional representative of EUMETSAT. What can Terma offer At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Challenges in advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Recruitment is depending on successful selection by the customer. Additional information For further information, please contact Mr. Kevin Davies by telephone 49 6151 860050 or by email terma.determa.com. To ensure that your application will reach us and is properly processed we would prefer that you apply through the link httpswww.epos.dkREKTermaJoblistShowJobOffer.aspx?dbaliasEposRECTermalangenjobOfferEntityId756joblistId1 with a Cover Letter explaining your background and expertise, as well as your earliest date of availability, and a uptodate Curriculum Vitae. Closing date January 14th, 2016 Please note that applicants must hold all appropriate documentation and permits to work in Europe. Terma develops products and systems for defense, civilian authorities, and security applications, including command and control systems, radar systems, selfprotection systems for vessels and aircraft, space technology, and advanced aerostructures for the aircraft industry. Terma is headquartered in Aarhus, Denmark, and maintains international subsidiaries and operations in The Netherlands, Germany, India, Singapore, and the U.S. Sign up for Termas newsletter here or follow Terma to remain updated on our news and events
Tags: services
support
user
project
ICT User Support Engineer mf
2015-11-18 17:07:26| Space-careers.com Jobs RSS
ICT User Support Engineer mf Ref. No. 159925 Terma The hightech and innovative Terma Group develops products and systems for defense, nondefense and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, Germany, and the UK. Job description For our customer, EUMETSAT in Darmstadt, Germany, we are seeking an experienced IT User and Technical Support Engineer to provide support within the Information Communication Technology ICT unit of the Technical and Scientific Support Department of EUMETSAT. The EUMETSAT corporate ICT unit supports the Information and Communication Technology systems, services and infrastructure, which are used by EUMETSAT for support of its administrative activities. This is distinct from those used for the operation of satellites or distribution of data products. More detailed information about EUMETSAT can be found at httpwww.eumetsat.int. Responsibilities The ICT User Support Engineer will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. You will have as a minimum the following responsibilities Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices e.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office , Visio, etc. Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and training to IT Users Act as an interface between 1st level support and the 2nd level engineers responsible for the backend systems Provide support to upgrade and enhancement Projects Plan and perform rollouts of new Software Provide support to VIP users Provide support for WebEx and Videoconferences This is a fulltime position with a planned starting date in April 2016. You will be nominally based at EUMETSATs facilities in Darmstadt, Germany, but may require very limited travel within Europe or to Launch Sites for certain activities. Standbycallout arrangements as well as late night or weekend work might be required on certain occasions, which will be agreed at least one week ahead. Qualifications Competencies Essential skills Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general. Experience in performing user administration in MS Active Directory Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Fluency in English spoken and written is mandatory, as English is the working language In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in providing support for Document Management Software Experience in providing 1st level support for SAP What can Terma offer At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Challenges in advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Recruitment is depending on successful selection by the customer. Additional information For further information, please contact Mr. Kevin Davies by telephone 49 6151 860050 or by email terma.determa.com. To ensure that your application will reach us and is properly processed we would prefer that you apply through the link httpswww.epos.dkREKTermaJoblistShowJobOffer.aspx?dbaliasEposRECTermalangenjobOfferEntityId755joblistId1 with a Cover Letter explaining your background and expertise, as well as your earliest date of availability, and a uptodate Curriculum Vitae. Closing date January 25th, 2016 Please note that applicants must hold all appropriate documentation and permits to work in Europe. Terma develops products and systems for defense, civilian authorities, and security applications, including command and control systems, radar systems, selfprotection systems for vessels and aircraft, space technology, and advanced aerostructures for the aircraft industry. Terma is headquartered in Aarhus, Denmark, and maintains international subsidiaries and operations in The Netherlands, Germany, India, Singapore, and the U.S. Sign up for Termas newsletter here or follow Terma to remain updated on our news and events
Tags: support
user
engineer
ict