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IT User Support Analyst
2015-03-04 12:05:39| Space-careers.com Jobs RSS
HE Space is a successful international space company. For over 30 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for an IT User Support Analyst to support our customer in Germany. IT User Support Analyst Key Tasks and Responsibilities Our customer is a European organisation providing weather and climaterelated satellite data, images and products for its users. As part of the Information and Communication Technology Systems team, you will have the following responsibilities Act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets Installconfigureadministrate desktop, notebook systems and hardware peripherals Administer user IT accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc Administrateconfigureset up users phone as well as helping to establish conference calls using a Videoconferencing System or WebEx Contribute to the preparation of IT information on the Intranet and training material including presentationsviewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users. Skills Experience You will have the following qualifications and relevant experience Several years of experience in in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Extensive experience in user support focusing on customer service under high workload Fluency in English is mandatory. This job is located in Darmstadt. We are looking for candidates who are available from May 2015 or as soon as possible thereafter. If you think you have what it takes for this job, please send us your CV together with a letter of motivation both in English and in Word to Ms Micheline Blisle at jobshespace.com, quoting job DEDSC2528 before 04Apr15. An exciting and dynamic international working environment awaits you! Please note Due to work permit restrictions for this position, please apply only if you are citizen of a European Union state or if you are eligible to obtain a work permit for Germany. Apply for this job
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IT User Support Analyst
2015-03-04 11:05:04| Space-careers.com Jobs RSS
About us SCISYS Deutschland GmbH provides professional engineering and consultancy services supporting space programmes and missions. We have a strong presence at ESOC and EUMETSAT, as well as serving all ESA sites and spacecraft primes. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. We support new ideas from our colleagues and are focused on innovation. Moreover, we actively manage your professional development, training and career progression. For the location in Darmstadt Germany we are looking for a IT User Support Analyst at EUMETSAT. Tasks The corporate ICT environment supports the generic office computing needs of EUMETSAT. It does not support any of the satellite control and operations activities nor satellite product generation and distribution, which are based on a separate, dedicated infrastructure. The major elements of the EUMETSAT corporate ICT environment are the user desktopslaptops and standard office applications the data centre MS file print servers, MS Windows application servers the Email and GroupWare System MS Exchange 2007 the network infrastructure LAN including network security and Internet connectivity. the phone system AlcatelLucent The User Support Analyst will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The User Support Analyst will have as a minimum the following responsibilities Act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets Document actions and interactions related to Service Desk calls or user requests. Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Administer user IT accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc Administrate users in the EUMETSAT phone system , configure and set up the phones Help Users to establish conference calls using a Videoconferencing System or WebEx Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users Essential requirements The IT User Support Analyst is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based Information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP. Other Information Start date is forseen to be sometime in the 2nd quarter of 2015 The candidate must have a valid German work and residence permit or be an EU Citizen Fluency in English is mandatory To ensure your application reaches us please apply online at httpwww.scisys.dewowirarbeitenspacekarrierespacejobs.html
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user support
User Support Analyst mf
2014-03-27 15:42:17| Space-careers.com Jobs RSS
LSE Space is looking for an experienced User Support Analyst mf to support our customer EUMETSAT in DarmstadtGermany. The Service Desk Team is in charge of providing first and second level of IT support. It also maintains the desktops and mobile IT equipment laptops, mobile devices, etc. of the organisation. The support environment can be described as one where IT users are wellregarded experts in their own field, and where user problems can affect the EUMETSAT core business. The User Support Analyst will operate the Service Desk as part of the SD Team in compliance with the Service Level Agreements and provide first and second level user and technical support and services. Heshe will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The tasks of the position include in particular Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc. Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices e.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc. Participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. Qualifications Experience Required Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Experience in performing user administration in MS Active Directory and Exchange Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Experience andor knowledge of the Key person on the following items is considered as an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service organisation Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SMS Perfect command of English and German, verbal and written. Knowledge of French would be an asset. Location of workEUMETSAT in DarmstadtGermany. Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Then send your application preferably online to andree.scherschellsespace.comuntil 3rd April 2014.
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support analyst
User Support Analyst
2014-02-25 14:36:55| Space-careers.com Jobs RSS
An exciting new opportunity has arisen for a User Support Analyst to man and operate the Service Desk as part of the Service Desk Team in compliance with the Service Level Agreements and provide first and second level user and technical support and services. Typical tasks and responsibilities will include To installconfigure and administrate desktop and notebook systems hardware and operating system MS Windows, hardware peripherals printers, scanners, etc, and standard office applications To maintain, administer and support remote access devices e.g iPhones, VPN tokens To administer user accounts and manage user permissions To provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc To support the procurement of softwarehardware and participate in crossteam IT Projects To operate the Service Desk providing firstsecond level user support for corporate ICT service users. Document actions and interactions related to Service Desk calls or user requests. All applicants require extensive knowledge and experience in The installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer and the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Experience in performing user administration in MS Active Directory and Exchange along with extensive experience in end user support in general. Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment The successful candidate will have a customer focused and service orientated attitude along with excellent interpersonal skills, particularly when under pressure and dealing with demanding customers. Experience in a structured ISO 9000 certified andor ITIL based information technology service organisation along with experience using Microsoft Management Console, software distribution systems and hardware installation, maintenance and troubleshooting would all be considered advantageous. All applicants require a good working knowledge and understanding of the English language, French or German would be desirable.
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support analyst
User Support Analyst 1413012
2014-02-24 23:35:34| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. User Support Analyst 1413012 Job Description The User Support Analyst will have as a minimum the following responsibilities installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows installconfigureadministrate hardware peripherals printers, scanners, etc installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devicese.g. iPhones, VPN tokens Administer user accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. Required Skills and Experience Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer. Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone. Extensive experience in end user support in general. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload. Experience in performing user administration in MS Active Directory and Exchange. Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment. Fluency in English. Desirable Skills and Experience Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service organisation. Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SMS Work Location Darmstadt, Germany Dates Application Deadline 28 March 2014 Start of Work 01 August 2014 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 28 March 2014 Learn more about us in Facebook
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