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Tag: network technician
Network Technician
2018-05-15 17:26:59| Space-careers.com Jobs RSS
Company information For the European Astronaut Centre, we are currently looking for a full time Networks Technician to provide support to visits, events and productions on site EAC located in Cologne, Germany. The European Space Agency is ATGs biggest client. They are an international organisation with 22 member states with sites in the Netherlands, Germany, Spain, France, Italy, UK and Belgium. ESA is Europes gateway to Space! Job description For the European Astronaut Centre, the ideal candidate would have at least 2 years handson experience in ICTNetworking, good knowledge of wired and wireless networking, knowledge of datacentre related activities, experience in Video Conference and analoguedigital Telephony. Tasks Responsibilities 1. RTelephony AlcatelLucent Patching PBX patching cables between PBX and patch panel Supporting analogue lines currently present at Site not passing through the PABX and ISDN lines Onsite stock management patch cords, connectors, PBX line Local dial DB update Ticket management Troubleshooting aimed to fix incidentsissues Add Moves Remove extensions and related cabling on PABX side Configuration of group hunt group and chiefsecretary phone setups Extension and VoiceMail Configuration on PBX PABX cabling patching. 2. Videoconference Polycom Local Support for VC Endpoint Devices Centrally managed Support for BackEnd infrastructure activities that cannot be performed remotely Check physical connection power network Physical Hard reboots Manage onsite Spare VC equipment and deployment Inventory Management limited to providing asset information to the central team 3.LAN Cisco Service Request activities related to LAN devices installation. Move, replacement, decommission Patching between LAN devices SwitchesRouters rack mounting and powering Support to Local surveys when required 4. Wireless LAN Cisco Move, Add, Change of ceilingmounted Access Points. Job requirements The ideal candidate shall have at least 2 years handson experience in ICTNetworking, good knowledge of wired and wireless networking, knowledge of datacentre related activities, experience in Video Conference and analoguedigital Telephony CCNA certification Experience with Cisco devices What we offer ATG Europe offers excellent working conditions and provides you with all the necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients.
Tags: network
technician
network technician
technician network
Network Operations Centre Technician ESTRACK Ground Operator
2018-05-03 18:26:56| Space-careers.com Jobs RSS
For our activities in the European Space Agency European Space Operations Center Darmstadt, Germany, we are currently seeking to employ highly motivated and enthusiastic Network Operations Centre NOC Technicians to work in an exciting innovative international environment. The NOC Technicians will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software. The NOC acts as the first point of contact for users, missionsprojects and second line support teams. Main Responsibilities Your main tasks and responsibilities as NOC Technician will include Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Supervise and coordinate scheduled support activities. Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems. Schedule Ground Stations and OCC facilities in realtime outside normal working hours. Configure and monitor station configurations for satellite passes as well as data transmissions and performance. Respond immediately to any anomaly affecting operations relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd3rd party supportescalate and followup on incident resolution. Reporting and documentation. Act as first line of contact for users of critical systems. Provide 1st line computer and network support to all eligible users including incident, problem, change request and user requestcomplaints handling. Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by Logging and escalating incident tickets according to procedure Identify the impacted servicesusers and inform all relevant parties Initiate incident resolution or mitigating actions to restore the service asap Call outescalate to 2nd line support or external providers according to procedure Followup on incident resolutionprogress and inform interested parties of the status Prioritise work according to criticality of systems, schedules and targets. Operation, fault finding and repair on the network and on active network components CISCO using Ethernet and TCPIP protocols and by logging oncommanding active network components. In line with procedures perform contingency and scheduled reconfigurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact. Perform various housekeepingadministrative duties. Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service. Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts. Maintain a log of all relevant activities and events. Attend user meetings, briefings, user groups and workshops as required. The Ideal Candidate Essentials The successful candidate will bring A very good understanding of Local and Wide Area Network Intranet, Internet communications Decisiveness and accountability Fluency in English spoken and written A good understanding of IT networking WANLAN concepts, technology and troubleshooting Strong service ethic responsive and courteous when handling user calls Problem Solving aptitude PC literacy MS Office Products Familiarity with operational environments Teamplayer skills, ability to interface with technical and management personnel. Note This is a 247 position candidates must be able to work rotating shifts. Desirables The following would be seen as an asset Previous experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints Interest in and ability to coach train other staff Some knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools A good understanding of IT securityconcepts, technology and best practices Knowledge of ITIL, certification a plus Knowledge of, or proven ability of linear faultfinding, diagnosis and resolution methodology. Application procedure All applicants must hold a current valid work permit for Germany or be EU nationals. If you consider yourself suitable for this role, and you wish to submit an application, we will be waiting for your updated CV together with a Cover Letter at Alina.Cantoriuserco.com before 20th May.
Tags: network
centre
ground
operations
Network Operations Centre Technician Ground Operator
2018-01-19 11:17:23| Space-careers.com Jobs RSS
For our activities in the European Space Agency ESOC, we are currently seeking to employ a highly motivated and enthusiastic Network Operations Centre NOC Technician to work in an exciting innovative international environment. The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software. The NOC acts as the first point of contact for users, missionsprojects and second line support teams. Main responsibilities Your main tasks and responsibilities as NOC Technician will include Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Supervise and coordinate scheduled support activities. Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems. Schedule Ground Stations and OCC facilities in realtime outside normal working hours. Configure and monitor station configurations for satellite passes as well as data transmissions and performance. Respond immediately to any anomaly affecting operations relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd3rd party supportescalate and followup on incident resolution. Reporting and documentation. Act as first line of contact for users of critical systems. Provide 1st line computer and network support to all eligible users including incident, problem, change request and user requestcomplaints handling. Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by Logging and escalating incident tickets according to procedure Identify the impacted servicesusers and inform all relevant parties Initiate incident resolution or mitigating actions to restore the service asap Call outescalate to 2nd line support or external providers according to procedure Followup on incident resolutionprogress and inform interested parties of the status Prioritise work according to criticality of systems, schedules and targets. Operation, fault finding and repair on the network and on active network components CISCO using Ethernet and TCPIP protocols and by logging oncommanding active network components. In line with procedures perform contingency and scheduled reconfigurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact. Perform various housekeepingadministrative duties. Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service. Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts. Maintain a log of all relevant activities and events. Attend user meetings, briefings, user groups and workshops as required. Ideal candidate The ideal candidate would have the following education, background or qualifications Experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints Understanding of Local and Wide Area Network Intranet, Internet communications Decisiveness and accountability Interest in and ability to coach train other staff Fluency in English spoken and written Some knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools Have a good understanding of IT securityconcepts, technology and best practices Have a good understanding of IT networkingWANLAN concepts, technology and troubleshooting Knowledge of ITIL , certification a plus Strong service ethic responsive and courteous when handling user calls Problem Solving aptitudeknowledge of, or proven abilityof linear faultfinding, diagnosis and resolution methodology PC literacy MS Office Products, Lotus Notes Familiarity with operational environments Teamplayer, able to interface with technical and management personnel. Note This is a 247 position candidates must be able to work rotating shifts. All applicants must hold a current valid work permit for Germany or be EU nationals. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco Group, is a multinational service provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.
Tags: network
centre
ground
operations
NOC Network Operation Technician
2018-01-05 17:17:05| Space-careers.com Jobs RSS
The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. Tasks and Activities The scope of work will include Be the liaison for spacecraft and mission operations engineers as well as NOC support group staff on duty to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Act as a focal point for collecting and processing information about incidents at ground stations and OCC facilities. Advice Ground station operatorscontrollers of external agencies or industry about the support requirements for forthcoming satellite passes and approve the implementation. Maintain logical data links between a spacecraft control system and the subsystems at ground stations. Monitor the uplink transmission from ESTRACK ground stations for conformance with the frequency license for the respective ground station. Generate incident and anomaly problem reports. Supervise automated execution of all scheduled support activities as well as coordinate the execution of nonscheduled activities while continuously monitoring and control ground stations performances and configurations. Second or third line support units. Trouble shooting incident and problem activities, complemented by the submission and followup of Anomaly Reports. Follow the escalation e.g. for security incidents, major operations incidents endangering e.g. human or spacecraft safety and callout procedures as provided by the Agency. Maintained the log file on operational events and operators execution e.g. OSPMS. Compile a Daily Incident Log DIL distribute it accordingly using the Operational Service Provision Management System OSPMS. Initiate configuration changes nominal routine operations as well as exceptional, troubleshooting or recovery activities andor manual change while also justify it in the OSPMS following the relevant procedures with the authorization of the staff in charge. File and process all Incomingoutgoing Operational Messages OMS such as Scheduling Messages OMS11, Pass Reports OMS20 and Equipment Status Change Reports OMS26. Compile, edit and distribute all Operational Messages and activity reports. Support advanced investigation on incident during working days. Skills and Experience The following skills and experience are mandatory You have a Bachelor or Master degree in relevant field You have experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station You have a sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints You have a demonstrated knowledge of IT networking WANLAN concepts, technology and troubleshooting You have knowledge of Local and Wide Area Network Intranet, Internet communications You have a good understanding of IT security concepts, technology and best practices You have good knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools PC literacy MS Office Products, Lotus Notes You have knowledge of ITIL , certification is a plus You are fluent in English spoken and written You are familiar with operational environments You are familiar with ESOC environment is considered an advantage How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 25012018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: network
operation
technician
noc
Network Operations Centre Technician mw
2018-01-05 15:16:56| Space-careers.com Jobs RSS
Vitrociset Belgium has more than 30 years of experience in the field of Space Operations Service Engineering activities, providing significant contributions to most major Space programs of the European Space Agency. We work on the ground to build bridges into space, contributing to the success of ambitious missions. With a 1,2 Million capital and more than 100 employees, we operate from Belgium with two permanent establishments, one in Germany and one in The Netherlands close to the operational ESOC and technological ESTEC centers of ESA and with projects in Italy, Spain, France and UK. We are involved in the most important European space projects ensuring the highest standards of quality, safety and reliability. Please send your application for this role to Ms. Roxana Sasu at r.sasuvitrocisetbelgium.com Deadline 22.01.2018 The Network Operations Centre NOC is responsible for the provision of ESA Ground Facilities Operations Services, which include the monitoring and control of ESAs Tracking Station Network ESTRACK as well as the underlying Mission Operations Infrastructure Information Technology MOIIT and Operations Control Centres OCC. The NOC monitors and controls the Ground Facilities Operations Services, ensures their availability, integrates services from a user perspective and acts as single point of contact. The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software. The NOC acts as the first point of contact for users, missionsprojects and second line support teams. Key Responsibilities Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Supervise and coordinate scheduled support activities. Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems. Schedule Ground Stations and OCC facilities in realtime outside normal working hours. Configure and monitor station configurations for satellite passes as well as data transmissions and performance. Respond immediately to any anomaly affecting operations relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd3rd party supportescalate and followup on incident resolution. Reporting and documentation. Act as first line of contact for users of critical systems. Provide 1st line computer and network support to all eligible users including incident, problem, change request and user requestcomplaints handling. Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by Logging and escalating incident tickets according to procedure Identify the impacted servicesusers and inform all relevant parties Initiate incident resolution or mitigating actions to restore the service asap Call outescalate to 2nd line support or external providers according to procedure Followup on incident resolutionprogress and inform interested parties of the status Prioritise work according to criticality of systems, schedules and targets. Operation, fault finding and repair on the network and on active network components CISCO using Ethernet and TCPIP protocols and by logging oncommanding active network components. In line with procedures perform contingency and scheduled reconfigurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact. Perform various housekeepingadministrative duties. Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service. Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts. Maintain a log of all relevant activities and events. Attend user meetings, briefings, user groups and workshops as required. Requirements Experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints Understanding of Local and Wide Area Network Intranet, Internet communications Decisiveness and accountability Interest in and ability to coach train other staff Fluency in English spoken and written Some knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools Have a good understanding of IT securityconcepts, technology and best practices Have a good understanding of IT networkingWANLAN concepts, technology and troubleshooting Knowledge of ITIL , certification a plus Strong service ethic responsive and courteous when handling user calls Problem Solving aptitudeknowledge of, or proven abilityof linear faultfinding, diagnosis and resolution methodology PC literacy MS Office Products, Lotus Notes Familiarity with operational environments Teamplayer, able to interface with technical and management personnel. Important Please take note that this role is a 247 position and it is required to be able to work rotating shifts. Please be advised that by submitting your CV or other content to us, you agree to the administration, processing and storage of any personal data for the purposes of recruitment processes. The agreement covers the processing of personal data by Vitrociset Belgium even after finishing the recruitment process to submit further proposals for employment and may be revoked at any time. Come and join us! More information at httpwwww.vitrocisetbelgium.com
Tags: network
centre
operations
technician