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Tag: user services

User Services Assistant

2018-11-07 16:29:35| Space-careers.com Jobs RSS

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities To provide administration support in Darmstadt to our Customer sites, we are currently looking for a User Services Assistant fm. The successful candidate will focus on the following tasksactivities Provide administrative support to the User Services Helpdesk Team Administrators by following predefined procedures. The tasks will include, but not be limited to Administrative tasks related to registrations and to the licensing process Modification of services in user accounts Provision of brochures and promotional items Provide operational support to the Data Centre Support Team Operators by following predefined procedures. The tasks will include, but not be limited to Generation of PR VIP and customer hardcopy prints and posters. Setting up user rights and send mails to customers related to the user rights. Ideal candidate The successful applicant should have a proven background in similar tasks. Heshe should bring Good knowledge of Microsoft Office 20102016 Word, Excel, and Outlook Familiarity with Windows 10 andor 7 Experience working with a ticketing system Experience with Active Directory Strong interpersonal skills Proven ability to follow procedures Fluent English Attention to detail Ability to pick up new skills quickly. Basic Photoshop skills or any similar image manipulation software would be an advantage, but training will be provided to the successful candidate. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Tags: services user assistant user services

Administration Assistant User Services Assistant

2018-02-08 17:25:17| Space-careers.com Jobs RSS

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities To provide administration support in Darmstadt to our team at our Support Office and also to provide adhoc specialised cover for one of our Customer sites, we are currently looking for an Administrative AssistantUser Services Assistant fm. The role will be offered as fixedterm contract until 311218. Main Responsibilities Support Office Support to Contract Management in the areas of documentation and reporting activities Pre and post meetingconference support ensuring facilities are booked preparing, writing up and distribution of minutes General administration adhoc tasks. Main Responsibilities Customer Site Provide administrative support to the User Services Helpdesk Team Administrators by following predefined procedures Provide operational support to the Data Centre Support Team Operators by following predefined procedures. Ideal candidate The successful applicant should have a proven background in similar tasks. HeShe should be able to demonstrate Microsoft Windows user Microsoft Office skilled user Strong interpersonal skills Proven team player Proven ability to follow procedures C1 English Ability to pick up new skills quickly Attention to detail An administrative background. Experience working with image manipulation software would be an advantage, but training will be provided to the successful candidate. This position is primarily located within the Darmstadt Support Office. Please note that only applicants with no family affiliation within the Company will be considered. The closing date for applications is 2202. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Tags: services user administration assistant

MTG Meteorological Services User Preparation Project Support mf

2015-11-19 10:16:34| Space-careers.com Jobs RSS

MTG Meteorological Services User Preparation Project Support mf Ref. No. 159927 Terma The hightech and innovative Terma Group develops products and systems for defense, nondefense and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, Germany, and the UK. Job description For our customer, EUMETSAT in Darmstadt, Germany, we are seeking an experienced project coordinator manager to provide support to the User Preparation Project for the operations preparation phases of the Meteosat Third Generation MTG mission. The MTG User Preparation Project is managed within EUMETSATs User Support and Climate USC Division, through the organisation and coordination of the tasks identified in the upcoming project plan. More detailed information about EUMETSAT and the MTG programme can be found at httpwww.eumetsat.int. Responsibilities You will support the MTG user preparation activities through coordination of the MTG User Preparation Project. Additionally, you will support some of the user engagement activities identified in this Project. You will be part of the User Support Team and will work with experts across EUMETSAT and partners organisations. The main tasks, within the coordination role, are Maintain the MTG User Preparation Project plan and associated documentation and schedule related activities Collect and collate User Preparation Project inputs from all internal EUMETSAT stakeholders, in particular those parts of the Remote Sensing and Products RSP Division providing the scientific development support for the MTG Programme and the teams within the Geostationary Programme Division GEO responsible for providing the operational Level 1 and Level 2 processors Arrange and attend regular MTG User Preparation Project team meetings and prepare meeting reports as required Record and monitor any open actions associated with the MTG User Preparation Project Prepare inputs to management reports on the status of the MTG User Preparation Project Keep abreast of guidelines issued by the World Meteorological Organization WMO regarding user readiness activities for next generation satellites and prepare inputs and followup actions as required. The main tasks, within the supporting preparation activities, are Support external coordination and user engagement activities for MTG user preparation, e.g. supporting RSP workshops, preparing and collating results from user surveys, etc. Support the Web Content Developers in the preparation of content for the MTG user information area on the EUMETSAT website Support the Training Team with updated information on the status of the MTG User Preparation Project for inclusion in training events. This is a fulltime position at EUMETSATs facilities in Darmstadt, Germany, with a planned starting date in Q1 2016. Qualifications Competencies In addition to having a university degree in relevant discipline, preferably in remote sensing, meteorology or environmental sciences, you shall meet the following essential criteria Proven experience in project coordination or a project management role An ability to relate to user groups of remotely sensed data and products Experience in remote sensing related to meteorological observation needs Excellent communication skills, both verbal and written Experience in preparing and maintaining information for users Experience in using project planning tools like MS Project or similar Experience of working in partnership across organisational boundaries Fluency in English spoken and written is mandatory, as English is the working language This will be demonstrated through at least 5 years of progressively responsible experience in relevant disciplines. Furthermore, it would be a distinct advantage to have experience with Supporting previous user preparation activities in the Earth Observation arena Working with the meteorological user community, in particular national weather services Appreciation of the whole processing chain from satellite data sensing to use of a product. You shall be able to conduct all activities in an orderly and disciplined manner and must be able to work with the minimum of supervision, acting as a credible and professional representative of EUMETSAT. What can Terma offer At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Challenges in advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Recruitment is depending on successful selection by the customer. Additional information For further information, please contact Mr. Kevin Davies by telephone 49 6151 860050 or by email terma.determa.com. To ensure that your application will reach us and is properly processed we would prefer that you apply through the link httpswww.epos.dkREKTermaJoblistShowJobOffer.aspx?dbaliasEposRECTermalangenjobOfferEntityId756joblistId1 with a Cover Letter explaining your background and expertise, as well as your earliest date of availability, and a uptodate Curriculum Vitae. Closing date January 14th, 2016 Please note that applicants must hold all appropriate documentation and permits to work in Europe. Terma develops products and systems for defense, civilian authorities, and security applications, including command and control systems, radar systems, selfprotection systems for vessels and aircraft, space technology, and advanced aerostructures for the aircraft industry. Terma is headquartered in Aarhus, Denmark, and maintains international subsidiaries and operations in The Netherlands, Germany, India, Singapore, and the U.S. Sign up for Termas newsletter here or follow Terma to remain updated on our news and events

Tags: services support user project

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