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Information Management User Support Engineer Consultancy

2016-04-18 15:10:04| Space-careers.com Jobs RSS

Since 1979, Italian ACS has been a Software System Integrator. As a Payload Data Ground Segment specialist, ACS develops componentssubsystemsground stations for satellite data acquisition, processing and dissemination. The company is active in geospatial multisource applications development for planning and management of environmental risks infrastructures and realtime handling of large data streams. ACS offer to their customers the complete range of services from the collection of user requirements to operational activities support. Our German subsidiary ACSD provides consultancy service at EUMETSAT Darmstadt. Selected candidate will sign permanent full time contract and work at EUM premises. Besides an opportunity to work in international environment, ACS can offer competitive salary, attractive benefits package tailored to specific needs, training and career growth within ACS group, support for relocation to Darmstadt. For our activities in Germany, we are looking for a person to provide Information Management User Support Engineer Consultancy. TASKS Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching, Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems, Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc, Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies, Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users, Contribute to project planning and reporting. Document tasks and deliverables according to EUMETSAT working practices. Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices REQUIRED University degree in a relevant discipline, Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues. Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users, Experience in developing user manuals andor web based online help, Experience in user interaction design and developing information architecture, search and navigation, taxonomies, Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content, Good knowledge of information management concepts, principles and related processes, Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. EU national or valid work permit for Germany CV in Europass format Distinct advantage Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information andor document management systems The working language for the tasks and responsibilities is English. A working knowledge of French would be an advantage, but not essential.

Tags: information support user management

 

PSC News: April 26, 2016 Meeting Information and Documents

2016-04-15 19:26:01| PortlandOnline

Multnomah County Courthouse hearing / recommendation; Deconstruction Code Language briefing; Solid Waste Rates briefing; Task 5: Residential & Open Space Zoning Map work session

Tags: information news april documents

 
 

Information Management User Support Engineer 1613068

2016-04-15 13:08:22| Space-careers.com Jobs RSS

Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. Information Management User Support Engineer 1613068 Job Description We are looking for an Information Management User Support Engineer to provide first level support to users, prepare user manualsonline help, develop and deliver training to all EUMETSAT employees and take active part in Information Management related projects. Your tasks will include Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc, Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies, Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users, Contribute to project planning and reporting. In addition, you will provide support to Improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices. Required Skills and Experience A university degree in a relevant discipline Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users Experience in developing user manuals andor web based online help Experience in user interaction design and developing information architecture, search and navigation, taxonomies Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content Good knowledge of information management concepts, principles and related processes Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. Desirable Skills and Experience Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information andor document management systems Work Location Darmstadt, Germany Dates Application Deadline 19 May 2016 Start of Work July 2016 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 19 May 2016 Learn more about us in Facebook

Tags: information support user management

 

Information Management User Support Engineer

2016-04-14 19:07:24| Space-careers.com Jobs RSS

The Serco Group is a FTSE 250 corporation with over 125,000 staff in 30 countries. Our strategy is to be a superb provider of public services, by being the best managed business in our sector. We are a focused business to government B2G business, specialising across five sectors Defence, Justice Immigration, Transport, Health and Citizen Services. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. Our European operations have ca. 2,000 employees delivering critical services to public institutions such as the European Commission, EUMETSAT or the European Space Agency where we are the largest onsite service provider with ca. 300 staff. For our activities in EUMETSAT, we are currently looking for an Information Management User Support Engineer. Main responsibilities Your tasks will be providing first level support to users, preparing user manuals online help, developing and delivering training to all EUMETSAT employees and take active part in Information Management related projects. The detailed tasks will consist of Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc. Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users Contribute to project planning and reporting. Document tasks and deliverables according to EUMETSAT working practices. In addition, you will provide support to Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices. Ideal candidate Essentials In addition to having a university degree in a relevant discipline, you should have as a prerequisite Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users Experience in developing user manuals and or web based online help Experience in user interaction design and developing information architecture, search and navigation, taxonomies Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content Good knowledge of information management concepts, principles and related processes Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly selfmotivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. The official languages of EUMETSAT are English and French. The working language for the tasks and responsibilities is English therefore you must be fluent in this language. A working knowledge of French would be an advantage, but not essential. Desirables In addition to the above requirements, experience knowledge in any of the following areas shall be considered a distinct advantage Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information and or document management systems. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in Serco Europes Careers Hub httpscareershub.serco.eu

Tags: information support user management

 

Information Security Officer

2016-04-14 16:07:30| Space-careers.com Jobs RSS

The European Global Navigation Satellite Systems Agency GSA has set up a selection procedure that aims to establishing a reserve list for Information Security Officer. The Information Security Officer will belong to the GSMC Technical team reporting directly to the GSMC Technical Manager. Heshe will assist the GSMC Technical Manager as well as the GSMC Manager in the discharge of their responsibilities regarding the protection of EU Classified Information EUCI at both GSMC sites in compliance with the relevant legislation, implementing acts and instructions from relevant stakeholders. The tasks and responsibilities shall in principle include without limitation o Ensure the availability of any GSMC Local Security Operations processes necessary for the GSMC to fulfil its mission. Lead, manage and perform those processes associated with change management of security policies and procedures as well as accreditation Site and System Security Accreditation process Apply and implement the security requirements to the GSMC, determine the security design and contribute to the security accreditation of the systems. This comprises the delivery of related accreditation requests and contributions of the GSMC for all registriesIT systems needing accreditation Local Security Engineering process The lifecycle of activities that lead to the production setting of new or modified local security operations support processes. Starting from the evaluation of analysis of new applicable local security requirements to the GSMC andor evolutions request, scoping the related security requirements for implementation and input to new technical requirements if required to support such new security requirements, ensuring the implementation thereof direct contribution or monitoring third parties, up to the validation and in operations setting of such local security operations processes evolutions. It shall include the contribution to definition of security policies, processes and procedures regarding global security environment, local security environment and electronic ICT security environments Technical Engineering processes Contributing from a security standpoint to requirements definitions and design of technical infrastructures with a strong emphasis on ICT systems e.g. firewalls, VPNs, tokens, certificates, avoidance of threats like virus spreading or denial of service attacks, event logging, even detection and log analysis o Lead the necessary coordination of other GSMC security staff activities and processes such staff remaining directly responsible for the performance and evolution of their respective processes and procedures Security Schedule Management and Task Monitoring Process Plan for and maintain the schedule of deliveriesmajor associated workload, and monitor tasks progress status of other staff relating to local security operations and engineering supporting processes. Ensure the controlling of the security procedures by himselfherself or through the audits done by other personnel SecurityAudits and awareness contributions Planning, preparation and execution of various audits to monitor the compliance of the organisation towards external requirements, internal security policies, processes and procedures, and security related technical requirements including penetration tests Lead and organise regular security staff coordination meetings, preparing minutes of meetings and tracing the associated individual tasks o Liaise with relevant authorities and partners, in particular with Bodies in charge of the various accreditationapproval of the GSMC. As of 2016, this entails four areas local site accreditation and Critical National Infrastructure operators with national authorities, Galileo system accreditation with the Security Accreditation Board, and the GSA Security Department regarding GSMC IT systems The Central Security Office in the GSA Headquarters which defines the policies and establishes instruments to ensure that the security rules are respected and the security policies are consistently applied throughout the Agency Leading or participating in working groups in relation to the above duties o Ensure the overall security structure of the GSMC and the implementation of the GSAs security policy, including security awareness within the GSA, effectiveness of the GSMCs internal security controls, monitoring of the Security of the communications infrastructure, network assets and database infrastructure of the GSMC looking for signs or marks which could be understood as internal or external violation of the system o Security Support Services Contract Management Drafting terms of reference for each specific contract in relation to the post duties, managing such contracts services approving invoices, and managing budget planning and use, ensuring regular reporting and action tracking, establishing jointly detailed working procedures at the interface of GSMC staff duties o Performing other relevant duties as required. Language use The above tasks and responsibilities will be conducted in the o English language most documentation and interactions with GSA staff and other personnel coming to the GSMC site, as well as Galileo program stakeholders o French language relationships with French authorities and CampsdesLoges personnel, managing the guarding contract and interactions with guards, personnel of contractors involved in facilities management services The Information Security Officer shall be available for regular oncall duties outside normal working hours availability by phone with ability to come back to the site within predefined elapsed times that will be established to meet operational external requirements the duties associated with such oncall shall be of a nature similar to those of the main duties of the post, but will also include a wider set of activities aimed at ensuring the security and technical availability of the site focussing on feared events and their related initial reaction procedures. Heshe may at a later stage be requested to perform team management of other GSMC security staff currently reporting to a GSMC Manager. In times of crisis during which GSMC activities need to be reinforced heshe might be required to be a member or contribute towards the Emergency Management Committee until the end of the crisis. The postholder may be required to obtain and maintain a certification for the related duties. Working location The Information Security Officer initial work location will be the French GSMC site. However the duties of the post encompass equally the integral local security processes of both GSMC site. The job holder may be requested to go on frequent missions and have temporary detachments to other GSA premises UK and Czech Republic to perform similar tasks to those in France including backup type of duties. Heshe may also be requested for a permanent relocation to the UK site. For more details and application, please visit our career webpage httpwww.gsa.europa.eugsajobsopportunities

Tags: information security officer information security

 

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