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Tag: services engineer
Galileo Validation Engineer for Open Services OS
2021-09-21 15:13:23| Space-careers.com Jobs RSS
HE Space is a successful international space company. For nearly 40 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for a Galileo Validation Engineer for Open Services OS to support our customer in Germany. Key Tasks and Responsibilities You will have the following responsibilities Definition and Justification of Service Requirements for the Galileo Open Service, with focus on Open Service Navigation Message Authentication and the new features of the Galileo Search and Rescue Service Contribution to the Service Definition Document and Preparation of a Justification File Simulation of service performance for justification of Minimum Performance Levels by means of Service Volume Simulations Definition of key performance indicators KPI to characterize the performance and implementation of software tools for KPI monitoring Monitoring and reporting of Key Performance Indicators on a monthly basis Support to the definition of the satellite selection algorithm definition and evaluation of the impact of satellite relocation Development and implementation of software tools for test and validation of the Service and participation to service validation campaigns Postprocessing of GNSS receiver data for message analysis Support to the preparation of the service validation plan, development and specification of Test Cases and Test Procedures, preparation of test reports, assessment and presentation of test results Followup of the validation activities of other stakeholders collection of verification credits from system qualification activities, operational validation and external participants to the validation campaign Participation to project reviews Support to management of NCRs and RFDsRFWs Support the Galileo Service Requirements Engineering and Validation team for any topic related to Galileo services, Galileo mission and system evolution including the Galileo Second Generation and contributing to any other tasks of the Galileo System Support team, as necessary Liaison with the customer EUSPA, ESA in relation to the tasks above. Skills Experience The key person shall have proven knowledge and handson experience in several of the following mandatory skills areas Engineering Masters degree or equivalent Experience with Systems Engineering processes Experience with Requirements Engineering and verification according to ECSS standards Knowledge with CC, Python or Matlab Understanding GNSS receiver processing techniques Experience with Requirements Engineering and verification according to ECSS standards Understanding of cryptographic approaches for secure communication and data authentication or understanding of the Galileo Search and Rescue Service Knowledge of system design, navigation signals and system performance of Global Navigation Satellite Systems GPS, Galileo, Glonass or Satellite Based Augmentation Systems EGNOS Motivated to work within an international culture and willingness to adjust to an international environment Demonstrated ability to analyze complex technical problems and define innovative solutions Able to analyze complex technical problems and define innovative solutions Fluency in English is mandatory knowledge of the German language is an advantage Specific Competence Requirements The personnel assigned to carry out the above activities must eligible for a Personal Security Clearances PSC from a country within the EU, issued by their national security administrations This job is located in Taufkirchen. We welcome applicants who are available as soon as possible. If you think you have what it takes for this job, please send your CV together with a letter of motivation both in English and in Word to Viktoria Panicharova, by clicking on the button Apply for this job quoting job DESC4628 before 24Sep21. An exciting and dynamic international working environment awaits you!
Tags: services
open
os
engineer
Senior Engineer, Platform Services
2021-09-03 13:13:22| Space-careers.com Jobs RSS
Role Description Summary The Platform Services Engineer provides leadership and expertise for the implementation and operations of the SES Networks global platform infrastructure, ensuring platforms are deployed and maintained in the most efficient manner to provide the highest level of customer satisfaction. At SES we are passionate about providing a bestinclass level of service and customer experience. Are you? Committed to exceeding customer expectations? Looking for a challenging, multifaceted opportunity to grow your skills as an engineer? Primary ResponsibilitiesKey Result Areas Lead joint Product Development and Product Engineering teams to design, test, and implement new platform solutions Lead efforts to ensure active Incidents are actioned utilizing a Follow the Sun support methodology Serve as a point of escalation to our 24x7 NOC to insure Incidents are resolved in a timely manner in accord with SLA commitments Ensure Incident Management ticketing system is updated with correct resolutions and closure codes to promote continual improvement of the troubleshooting process Ensure SES Networks platforms are properly reporting to Event management systems Develop and document procedures for platform operations and maintenance Plan and perform routine preventative maintenance to ensure proper operation of platform components Represent the Platform Services team on the Change Advisory Board and suggests process changes as needed Ensure all changes to platform infrastructure adhere to established Change Management processes Defines, develops, and tracks metrics to ensure that SES Networks platforms are optimized for performance and efficiency Maintain Master Platform Record MPR which captures all relevant technical information for all primary and 3rd party teleport platforms Maintain monthly figures of platform utilization Publish platform utilization data to allow for making informed decisions on platform growthreductionestablishment Who We Are Looking For More About You In order to achieve the outcomes described above, we believe you will have the following SkillsCompetencies Excellent analytical and problemsolving skills Ability to work under pressure and with little or no supervision Ability to work well in a crossfunctional team environment Excellent oral and written communication skills Maintain good working relationships with various internal and external parties Commitment to exceed customer expectations and continuously find ways to improve the customers experience with SES Networks Preferred Education Experience a combination of education and experience will be considered Bachelors Degree in an engineering discipline 10 years of experience in satellite network implementation, monitoring, and troubleshooting. Preferred Qualifications Thorough understanding of key VSAT and HTS platform technologies including Comtech HEIGHTS, iDirect Evolution and Velocity, Gilat SkyEdge and others, and how they interface with IP networks. Thorough understanding of the challenges in delivering IP services over VSAT in maritime and aero mobility environments, including understanding of mobile antenna systems and beamswitching methodologies. Understanding of and experience dealing with FAPVolumebased billing systems. Strong understanding of earth station design and engineering techniques as related to GEO and MEO satellite operations. Knowledge of standard earth station equipment, such as antennas systems, HPAs, frequency converters and baseband equipment. Firm understanding of IP networking protocols and design principles, including experience with Cisco and Juniper platforms Firm understanding of unique demands of delivering IP services over satellite, including development of QoS structures to mitigate effects of latency and jitter Extensive TCPIP and routing knowledge BGP,OSPF,ISIS,BFD Network analysis and management experience using SNMP, NTP, DNS, SSH, etc. Whats in it for you Flexible working policy Bonus and equity plans Comprehensive and competitive benefits plans A range of wellness activities and employee assistance programmes varies by location An employer that values all aspects of Diversity and respects every individuals story The contents of this job description are subject to change. SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, ancestry, national origin, gender, sex, sexual orientation, gender identity, marital status, religion, age, disability, veteran status, or other characteristic protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: services
senior
platform
engineer
Satcom Engineer, Operations Services
2021-03-24 18:12:30| Space-careers.com Jobs RSS
Role Description Summary The position is responsible for supporting commissioning of new services and providing 24x7 Level 3 Managed Services oncall support to the SES NOC. In addition, the incumbent will be responsible for engineering escalations and other services to keep the network stabilized and maintained for customer SLA requirements. The role will be primarily focused on the baseband equipment RF components of the product portfolio, but also includes a networking element. As a customer facing position, it will concentrate on the support and growth of existing new business products. The incumbent will gain a broad knowledge of SES product range and how these are integrated as customer solutions. Primary Responsibilities Key Result Areas Support Incident Management in line with Company defined ITIL processes, ensuring timely escalations as appropriate to meet Customer SLAs Ensure the configuration, testing, implementation inservice support by way of Level 3 Engineering Support to 24x7x365 NOC of SES Products Complete Operations Engineering changes as required, adhering to the defined Change Management process Work as part of a Global Team to ensure active Incidents are actioned utilizing a Follow the Sun support methodology Perform routine auditing of assigned Regional Area or specific Customer sites, liaising closely with NOC appropriate CSM RSL for any identified issues Participate in lifecycle of a customer project, Post Sales through to Customer Acceptance Liaise with customers and support the integration of SES products with their infrastructure Work with Engineering Product Development Teams in order to support the growth of the SES portfolio and the feedback potential improvements to baseband equipment RF components Work efficiently as part of a multidisciplinary team Adhere to delivery schedules and manage time accordingly Interact with other operational groups and support coordination of projects Proactively expand areas of knowledge and seek out new experience Development of technical support documentation for handover to Operations Develop a full understanding of existing SES systems, processes procedures to provide input for continuous improvement Ensure administration of Monitoring Tools to support customer solutions Ensure Incident Management ticketing system is updated with correct resolutions and closure codes to promote continual improvement of the troubleshooting process Perform other tasks as requested required Stay uptodate with stateoftheart IT concepts and technologies virtualization concepts mainly Oncall support duties will be required 247 on a rotational basis Competencies Performance Under Pressure Resilience Selfstarter Accountability Problem Solving Collaboration Qualification Experience REQUIRED Minimum 58 years of experience in the satellite or telecommunications industry Bachelors Degree in Engineering, Computer Science, Business Information Systems or equivalent experience with communications satellite systems or similar advanced technical support role Strong understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WANLAN equipment Experience connecting remotely to mobility sites for remote troubleshooting, to include Oil and Gas Maritime platforms Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment e.g. Comtech, Idirect, Orbit, Intellian, Newtec, Gilat etc.. Experience integrating communication systems with multiple vendor components Experience dealing directly with customers and understanding how to manage expectations Willingness to travel internationally PREFERRED Excellent command of MS Office Suite Word, PowerPoint, Excel, Visio Fluency in a foreign language Working knowledge of IP routing and networking Experience with UnixLinux systems administration and creation of shell scripts to automate tasks Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: services
operations
engineer
satcom
Galileo Services Security Engineer
2021-02-02 12:13:06| Space-careers.com Jobs RSS
Position Reference 711 We are currently looking for Galileo Service Security Engineer to support the GSA activities in the area of security engineering of the Galileo services provision based in Prague, Czech Republic. The objective of this task is the provision of Security Engineering support for the Galileo exploitation and evolution. The security support is required to achieve Galileo service milestones, to the GSOp contract performance and towards transversal security aspects related to service centres and deployment The European GNSS Agency GSA is responsible for operations, service provision, security and market development for the European Global Navigation Satellite Systems GNSS EGNOS and Galileo. By creating a new generation of GNSS, Europe is laying the foundation for the development of new hightech industry, leading to job creation and economic growth. These flagship European space programmes, which embody what can be achieved when Europe works together, are already bringing real benefits to people and business in Europe and around the world. Tasks and Activities The scope of work will include Support to the preparation, configuration and evolution of Service Security engineering, including Drafting of security requirements Communication security COMSEC and information assurance Service security analysis SAR, HAS, OSNMA, EWS, GoSoL, etc. Flowdown of Mission security requirements to Service security requirements applicable to stakeholders involved in Galileo security GSMC, GSOp, etc. Aggregation of the various Statement of compliance from Galileo contributors to account for Mission Security statement of compliance. Provide security support towards the System Integration and Validation activities and reviews engineering from any trigger of an element or segment evolution view of the acceptance and migration in Operations QR, DRB. Follow up the services security implementation and validation activities, analysing the related classified key performance indicators KPIs. Follow up the services security milestones, including Support the implementation of the security requirement legal and programmatic framework to GSA Development Support in the definition of security guidelines, technical notes and policies Support to the analysis, review and update the Galileo security requirements baseline according to the different Galileo programme and service milestones and evolution Support in the development and update of EU GNSS security requirements. Skills and Experience The following skills and experience are mandatory Masters Degree in a relevant technical domain. A minimum of 5 years of experience working performing the above tasks mentioned. Knowledge andor experience of space system engineering or operations activities specifically in Galileo. Excellent command of both written and spoken English. Organised, dynamic and proactive. In possession of security clearance at EU Secret level. Ability to travel on missions when needed to other locations. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 28022021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.
Tags: services
security
engineer
galileo
Senior Engineer, Global Services Network Operations
2020-05-25 15:14:20| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The Senior Engineer, Network Operations plays a critical role in supporting the 247 shift of the SES Global Services Network Operations Center, ensuring end to end operational lifecycle of fixed data customer services and infrastructure. The Senior Engineer collaborates with operations, engineering, infrastructure, tools and customer facing organizations to ensure contracted SLAs are upheld and leaves SESs customers satisfied with Managed Services operations. The incumbent is responsible for ensuring Incident management and reporting process adherence and compliance as well as to mentor and train the support teams to the highest level to support multiple technologies and services in a consistent and measurable fashion. YOUR RESPONSIBILITIES Provide Level3 equivalent support to shift teams in troubleshooting incidents by analyzing the troubleshooting data and providing experienced feedback on next actions before engaging next Level support Design and develop training and competency assessment in line with reporting manager towards the shift teams RF engineers to ensure each teams ability to support multiple technologies, processes and services are at par with Global Services standards Liaise with other technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant Liaise and maintain technical knowledge on par with external teams in IT, Gateway Services, Sales Engineering, Asset Management, Payload Management, and other level 3 teams as required to manage the tickets Create technical documentation to assist the NOC shift engineers with daily incident troubleshooting and resolution. Provide technical input to the Service Improvement team and lead the Problem Management initiative from within the NOC. Identify problems and liaise with the appropriate Engineering team to find appropriate and permanent solutions Document and maintain a lessonslearned database and ensure a constant culture of improvement. YOUR COMPETENCIES Leadership Teamwork Accountability Customer Service Written and oral communication Global Cultural Awareness Troubleshooting Flexibility Proactive MY PROFILE Bachelors Degree in Engineering, Telecommunications, or related field education can be substituted for experience Minimum 5 years of experience in Satellite or Network Operation Center Experience troubleshooting complex satellite earth station systems Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness ITIL Foundation certification preferred Proficient in Written and Verbal English required, additional languages a plus WHATS IN IT FOR YOU? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. GOOD TO KNOW SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: services
network
global
senior