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User Support Analyst mf
2014-03-27 15:42:17| Space-careers.com Jobs RSS
LSE Space is looking for an experienced User Support Analyst mf to support our customer EUMETSAT in DarmstadtGermany. The Service Desk Team is in charge of providing first and second level of IT support. It also maintains the desktops and mobile IT equipment laptops, mobile devices, etc. of the organisation. The support environment can be described as one where IT users are wellregarded experts in their own field, and where user problems can affect the EUMETSAT core business. The User Support Analyst will operate the Service Desk as part of the SD Team in compliance with the Service Level Agreements and provide first and second level user and technical support and services. Heshe will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The tasks of the position include in particular Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc. Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices e.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc. Participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. Qualifications Experience Required Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Experience in performing user administration in MS Active Directory and Exchange Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Experience andor knowledge of the Key person on the following items is considered as an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service organisation Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SMS Perfect command of English and German, verbal and written. Knowledge of French would be an asset. Location of workEUMETSAT in DarmstadtGermany. Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Then send your application preferably online to andree.scherschellsespace.comuntil 3rd April 2014.
Tags: support
user
analyst
support analyst
SWEDEN: H&M shares slide as results miss analyst expectations
2014-03-27 11:10:00| Daily apparel & textile news and comment - from just-style.com
Hennes & Mauritz saw its share slide this morning (27 March) after the Swedish fashion retailer revealed first-quarter results that "significantly" missed analyst consensus.
Tags: results
miss
sweden
shares
Business and Process Analyst
2014-03-20 09:36:28| Space-careers.com Jobs RSS
Vitrociset Belgium is looking for a candidate with the profile described below to deploy in ESTEC Please submit applications not later than 342014 by EMAIL to Mr. Massimiliano Mazza, Head of Engineering services Satellite Operations M.Mazzavitrocisetbelgium.com cc. jobsvitrocisetbelgium.com Specific Tasks o Maintain operate systems being used for ESA MYP eg CMYP,Backdating, KPI o Work with big data volumes perform analysis for corporate controlling activities. o Support production internal external reports. definition, analysis validation of ESA requirements for a new o Agencywide corporate controlling tools eg PLATO its implementation in particular migration test phases. streamlining of multiyear planning controlling processes methods through proposal for enhanced tools o Support data mining and analysis for corporate controlling activities at ESA level. o Support the definition and development of data models to be implemented in corporate controlling tools. o Improve the multiyear planning and controlling processes, methods and tools. o Supporting the definition and development of IT systems and databases in support of multiyear planning and controlling. Specific requirements Quantitative Degree in computer science and in business administration or finance Very good programming knowledge Relational Databases, SQL,Oracle, Matlab, VBA. Good knowledge of SAP. Business Ability to understand business language and translate it into mathematic models and graphs. Knowledge of Corporate Finance, Financial Reporting and Economics. Understanding of Information Systems management issues
Tags: business
process
analyst
business process
Business and Process Analyst 1411023
2014-03-19 12:36:13| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at ESTEC in Noordwijk in The Netherlands. Business and Process Analyst 1411023 Job Description Maintain and operate systems being used for ESA MYP eg CMYP, Backdating, KPI Work with big data volumes perform analysis for corporate controlling activities. Support the production of internal and external reports. Support the definition, analysis and validation of ESA requirements for a new Agency Support the wide corporate controlling tools eg PLATO and its implementation in particular migration test phases. Support the streamlining of multiyear planning and controlling processes and methods through proposal for enhanced tools Required Skills and Experience Degree in computer science and in business administration or finance Very good programming knowledge Relational Databases, SQL, Oracle, Matlab, VBA. Good knowledge of SAP. Ability to understand business language and translate it into mathematic models and graphs. Knowledge of Corporate Finance, Financial Reporting and Economics. Understanding of Information Systems management issues. Work Location Noordwijk, Netherlands Dates Application Deadline 28 March 2014 Start of Work 01 May 2014 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in the Netherlands. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 28 March 2014 Learn more about us in Facebook
Tags: business
process
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business process
Business and Process Analyst
2014-03-18 15:36:23| Space-careers.com Jobs RSS
Tasks and Responsibilities The work will be performed at the European Space Research and Technology Centre ESTEC in Noordwijk, The Netherlands. The position will include the following tasks and responsibilities Provision of input to the controlling requirements of financial and resource management support system and defining the necessary processes and related monitoring and reporting requirements Supporting the implementation of such management support system Supporting the elaboration of the related procedures in view of ISO 9001 certification Contributing to improving related processes, methods and tools Support data mining and analysis for corporate controlling activities at ESA level Support the definition and development of data models Support the production of internal and external reports Maintain operate systems being used for ESA MYP eg CMYP,Backdating, KPI Work with big data volumes perform analysis for corporate controlling activities Support definition, analysis validation of ESA requirements for a new Agencywide corporate controlling tools eg PLATO its implementation in particular migration test phases Streamlining of multiyear planning controlling processes methods through proposal for enhanced tools Qualifications and Experience Applicants should have a Master degree in Computer Science, Business Administration or Finance. Relevant years of experience is an asset. Furthermore, candidates are required to have following skills Very good programming knowledge Relational Databases, SQL, Oracle, Matlab, VBA. Good knowledge of SAP. Ability to understand business language and translate it into mathematic models and graphs. Knowledge of Corporate Finance, Financial Reporting and Economics. Understanding of Information Systems management issues. Fluent in English, both written and spoken. High level of flexibility. Good organization skills, good communication skills. Conditions To apply please send to us, preferably by email, 1 a Motivation Letter and 2 your CV, in English, quoting job reference ENGSERVBPE201410 before 31st March 2014. A competitive remuneration package will be offered with relocation assistance where necessary. Applicants should preferably be EU nationals or be eligible for an EU work permit.
Tags: business
process
analyst
business process
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