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1.3 Business Operations Front Desk Procedures
2013-11-19 00:29:15| PortlandOnline
Word Document, 52kbCategory: Draft Procedures Fall 2013
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operations
procedures
Country Desk and Media Relations Officer, RTCDG004B
2013-10-28 17:36:03| Space-careers.com Jobs RSS
Country Desk and Media Relations Officer, based at the European Space Agency HQ, Paris, France Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. All members of our recruitment team have extensive space experience, so have the insight necessary to support you through the application process. For our activities in the European Space Agency, we are currently seeking a person to support the Services of the Country Desk and Media relations services, which supports the ESA HQ Communications Office for ESAHQ The requirement covers three areas Communications activities Country Desks for France and Luxembourg Media Relations Service Communication activities of ESA HQ PR and communications activities related to ESAHQ Writing and editing articles in native English for the ESA HQ Intranet Followup the approval of articles, Publication of articles on the ESA HQ Intranet, Preparation of push mail HQ, all ESA, etc. and sending after approval Participation in weekly editorial Intranet meeting Updating daily pages and videos on information screens at ESA HQ, following approval by the communications officer, Planning and organizing events at ESA HQ Back up to the publication of corporate intranet items Country desks France and Luxembourg Support to the communications officer of HQ in the development of activities of country desks, Organization and followup of events in the countries concerned, Identification of articles published and to be published on the Internet and other portals which are of interest for the national pages, Preparation of the weekly list of articles to be published on the national pages together in coordination with Writing and publishing original articles in English and French in national web pages, Translation of articles from other pages requiring publishing on national web pages, Publishing articles original and translated on the national web pages Media Relations Service Support on the Convento journalists database recording interview requests, update data, preparation of mailing lists, etc. Supporting the phone front desk for media inquiries in the absence of corporate press team and registration in the database Input ESA will provide to the contract service manager, at the beginning of each year, a list of the expected upcoming communication activities for which this service is to be provided. This list of expected upcoming communication activities will be updated on a quarterly basis and when required. Deliverables A monthly numerical report detailing the activities performed Articles for ESA French web pages daily Plans of events and logistics weekly Articles for ESA HQ Internal web page weekly Report on the audience of relevant web pages monthly Media requests registration weekly Qualifications and Requirements Applicants require to have attaining a degree in a relevant subject, already have a number of years working experience in the Events and Exhibition environment providing similar support together with the following essential skills Excellent communication skills Excellent writing skills for both Intranet and Internet articles Good knowledge of ESA programmes and missions Excellent MS Office and web publishing skills Able to take responsibilities and work in an autonomous way Capacity to identify priority actions and to keep high quality of work under pressure Fluent in English and French Desirable Skills Previous experience supporting ESA Media relations is an asset. Knowledge of ESA corporate applications is an asset Previous experience in a service type environment is an asset Key Performance Indicators As this will be part of a, three person, team delivering a service performance it will be monitored via the following KPIs, provided by the service manager to ESA on a monthly basis Number of articles published on the Intranet pages target 30 annual average Number of articles published on national web pages target 150 annual average Number of published information items on screens target 300 annual average List of supportedorganized events and nature of the service target 10 annual average The quality of service will be monitored by the customer, ESA, rated on a scale of 1 to 10, 7 being the minimum acceptable value, against the following criteria Quality and timely presentation of deliverables Punctuality Understanding of objectives Capability of interacting with ESA staff and suppliers Overall appraisal of service quality Application procedure If you are interested in this vacancy, and think you have the right skills and experience, please apply via the URL below. httpswww.amris.comsercorequirementdisplay.php?refSearchrequirementid47017 Your application will be sent directly to the recruitment team responsibly for this opportunity information will be handled in the strictest confidence. If you have any questions regarding this opportunity please address them to our recruitment team at space.careersserco.com Position Country Desk and Media Relations Reference RTCDG004B Application closing date 10th November 2013 Start date January 2014 Important Please be aware security clearance may be part of the selection process All applicants must hold a current valid work permit for France or be EU nationals. Please also take the opportunity to register with Serco eRecruitment for automatic email alerts for new opportunities httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope
Tags: media
country
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Services to the Communication DepartmentCountry Desk and Media Relations
2013-10-25 16:35:40| Space-careers.com Jobs RSS
A Spanish leader company in Aerospace Engineering and Scientific services with more than 45 years of experience working for NASA and 35 years working for ESA seeks a candidate for a postion of Country Desk and Media Relations. Specialised services are requested in French and English by the ESA HQ Communication Office as described below in para 4.1. DESCRIPTION OF SERVICE Communication activities of ESA HQ Writing and editing articles in native English for the Intranet of ESA HQ PR and communications activities related to HQ Followup the approval of articles, Publication of articles on the intranet HQ Preparation ofpush mail HQ, all ESA, etc. and sending after approval Participation in weekly editorial Intranet meeting Update daily pages and videos on information screens at ESA HQ, after approval by the communications officer, Planning and organizing events at ESA HQ Backup to the publication of corporate intranet items Country desks France and Luxembourg Provide support to the communications officer of HQ in the development of activities of country desks, Organization and followup of events in the countries concerned, Participation in weekly editorial Internet meeting. Identification of articles published to be published on the Internet and other portals which are of interest for the national pages. Preparation of the weekly list of articles to be published on the national pages with Writing and publishing original articles in English and French in national web pages Translation of articles from other pages to be published in national web pages Publishing articles original and translated on the national web pages Media Relations Service Support on the Convento journalists database recording interview requests, update data, preparation of mailing lists, etc. Phone front desk for media inquiries in the absence of corporate press team and registration in the database. ESA will provide to the contract servce manager at the beginning of each year, a list of the expected upcoming communication activities for which the above service are to be provided see in annex 2 the list 2013 as a reference for the proposal. This list will be updated quarterly and when required. PROFILE REQUESTED The requested profile is M2 The following skills are essential Excellent communication skills Excellent writing skills for Intranet and Internet articles Good knowledge of ESA programmes and missions Able to take responsibilities and work in an autonomous way Capacity to identify priority actions and to keep high quality of work under pressure Knowledge of ESA corporate applications is an asset Fluent in English and French DELIVERABLES Articles for ESA French web pages daily Plans of events and logistics weekly Articles for ESA HQ Interna web page weekly Report on the audience of relevant web pages monthly Media requests registration weekly KEY PERFORMANCE INDICATORS Monthly detailed reports with numerical data on performed activities will be provided by Contractor as follows Number ofarticles published on the Intranet pages, target 30 annual average Number of articles published on national web pages, target 150 annual average Number ofpublished information on screens, target 300 annual average List of supported 1 organized events and nature of the service, target 1O annual average Assessment by the customer of quality of service rendered, on arate scale 1 to 1O 7 being considered the mnimum acceptable value, as regarding the following criteria quality and timely presentation of deliverables punctuality understanding of objectives capability of interacting with ESA staff and suppliers overall appraisal of service quality Applications Interested candidates should send cv and cover letter to curriculumisdefe.es by 7th November 2013. The Job code must be included on the subjet.
Tags: services
media
relations
communication
At the desk of: Architect Scott Spector
2013-10-22 23:44:12| Beverages - Topix.net
From the October issue: Scott Spector's 34th Street office overlooks the bustling intersection at Madison Avenue.
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Amazon unveils new tablets with live video help desk
2013-09-25 15:01:38| Wireless - Topix.net
Amazon.com Inc unveiled two new high-definition tablets on Tuesday with a unique on-screen helpdesk feature it hopes will give it an advantage over devices from rivals Apple Inc and Google Inc. The new Kindle Fire HDX tablets feature what Amazon has called the 'Mayday Button', which instantly brings up a video chat with a tech-support ... (more)
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