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Tag: transform
How can telecoms providers transform how they service their corporate customers in digital?
2021-10-20 02:00:00| Total Telecom industry news
As corporate customers are presented with more choice, telecommunication providers (telcos) need to look for opportunities to present themselves as strategic partners for business-critical solutions, beyond the standard offering of connectivity. Digital technologies are disrupting core telecommunications products in a variety of ways: nimble entrants to the sector are proving that they can provide similar products with an innovative digital flavour. This means that Chief Information Officers (CIOs) have many more options…read more on TotalTele.com »
Tags: in
service
digital
corporate
Ford to invest 230M to transform UK Halewood transmission operations to build EV power units
2021-10-19 11:55:46| Green Car Congress
Tags: power
build
operations
units
How can telecoms providers transform customer experience?
2021-09-17 02:00:00| Total Telecom industry news
This has resulted in lower prices for customers, who are now presented with multiple phone and tariff combinations when they choose to change their plan or upgrade their handset. However, this choice can soon become confusing when the phones and plans on offer are broadly similar. To stand out telecoms providers need to make customer service their brand differentiator and the arrival of 5G provides the perfect opportunity to do so. Consumers usually don’t want to think about their mobile bill or usage unless there is a problem. However, when they do contact their provider they have very high expectations, especially when it comes to digital customer service and complaint handling. Digital brands such as Amazon have set the gold standard on how consumers want to be treated by organisations, and this customer service experience is now expected across all sectors. Further to this, the Covid-19 pandemic has forced consumers to become digital natives…read more on TotalTele.com »
Tags: experience
customer
providers
transform
Call for universities to collaborate on £9m 5G project to transform UK manufacturing
2021-09-16 02:00:00| Total Telecom industry news
The software company leading a £9m government-backed project designed to show the potential of 5G technology to revolutionise UK manufacturing is calling on universities to get involved. Zeetta Networks is the lead partner on the 5G-ENCODE project, through which a 5G-powered smart factory is being built at Bristol’s National Composites Centre (NCC). The project is part-funded by the Department for Digital, Culture, Media and Sport (DCMS) and is one of the UK government&rsquo…read more on TotalTele.com »
Stellantis investing 100 million to transform Ellesmere Port for BEV production
2021-07-07 12:55:38| Green Car Congress
Tags: production
million
port
investing