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Service Delivery Manager for Mission Operations Infrastructure IT
2018-10-25 14:27:01| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. For our activities in the European Space Agency, we are currently seeking to employ a Service Delivery Manager for Mission Operations Infrastructure IT MOIIT to work at our customer site ESOC, Darmstadt, Germany. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities The position is related to the Network Operations Centre NOC Services at ESOC. The Service Delivery Manager is responsible for providing comprehensive endtoend service provision for the Mission Operations Infrastructure IT MOIIT Business Area within the defined SLA, taking full responsibility of activities within his domain. MOIIT covers both infrastructural and mission critical computer systems as well as communication systems. The NOC Services at ESOC maintains and operates these infrastructures and more, covering everything from 247 first line monitoring and service desk to 2nd line teams and engineering activities. A successful candidate focuses on maintaining good relationships with the ESA Business Area Manager BAM and the users of the service and supports the Service Manager in delivering an excellent overall service to our customer. The high level of interaction with the customer and contract staff requires distinct customer service and service management experience. Tasks and Responsibilities shall include, but are not limited to the following Provide a technical interface to the Business Area Manager BAM in charge. Take ownership of the endtoend operational IT services across a matrix organisation. Ensure tasks are scheduled in an efficient manner and that priorities are met. Ensure all staff are aware of, and are adequately trained for their tasks. Produce shift, oncall and annual leave schedules, increasing onsite or oncall support during major operational support phases as required. Monitor all aspects of the service to ensure agreed service levels, schedules and procedures are properly achieved and followed. Responsibility for all relevant ITIL processes. Liaise with other support groups on resolution of problems, implementation of projects and engineering activities. Ensure punctuality and accuracy of reports and statistics on all activities. Provide focal point of escalation to 3rd line onoff site support. Assist in developing SLAs and OLAs with all active parties, and ensure they are complied with. Ensure infrastructure changes are scheduled to ensure minimal impact to the user community. Adhere to current site procedures technical, environmental, safety and security. Support the Service Manager in driving the evolution of the service, identifying problems, workload issues or other deficiencies within the team. Create and maintain accurate procedures and work instructions. Work occasional shifts outside normal working hours, if required. Maintain and monitor internally auditing of the AssetConfiguration Management Database. Produce minutes of meetings and reports in a timely fashion. Attend user meetings, briefings, user groups and workshops as required. Ideal candidate The ideal candidate should have the following skillsexperience Excellent command of English, both written and spoken German or French would be a plus. DegreeHNC equivalent preferred. Indepth service management experience in a critical operational environment. Team leadership, organisational and time management, good interpersonal aptitude and strong service ethic Strong knowledge of ITIL processes including implementation, certification would be a plus. Indepth knowledge of operational routine and contingency procedures. Problem Solving aptitude. Very good knowledge of current IT technologies, systems, applications and tools. PC literacy MS Office Pro, MS SharePoint, Lotus Notes. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.
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ESTRACK Service Delivery Manager
2018-05-29 16:27:12| Space-careers.com Jobs RSS
For our activities in the European Space Agency Darmstadt, Germany, we are currently seeking to employ a highly motivated and enthusiastic Service Delivery Manager to work in an exciting innovative international environment. The role will be part of a newly established Network Operations Centre NOC tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for realtime service requests from ESTRACK customers. Tasks and Responsibilities The main tasks of the Service Delivery Manager will be Managing the NOC shift teams Provide leadership and guidance to staff Act as an official interface to the customer Manage and maintain the shift plans in accordance with operational and legal requirements Act as the escalation point for issues for both staff and the customer Support to service transition rollout of new solutions and operational validation Support of LEOP launch and early orbit activities Reporting Tracking of issues and incidents Together with the training officer ensure ongoing training and recertification of the NOC staff QA including trackingresolution of actions, reporting and participation in reviewsaudits. The Ideal Candidate You will require good professional experience in service delivery in a 247 endtoend ground station environment. You will possess the following qualities Strong experience in team management and supervision in difficult 247 environments Strong leadership skills Experience in training and mentoring staff Experience in ITILbased service management Solid knowledge of KPISLA driven service environments Indepth knowledge of the ESAESTRACK operational environment and ground station operations Good knowledge of QA systems Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Proactive and confident personality with good persuasive skills Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Working IT knowledge, including Linux, networking concepts and common tools and software applications Working knowledge of telecommunications, including wave propagation, EM spectrum, modulation techniques, antennas, signal gain and loss, analogue and digital transmission, multiplexing and switching Have a good understanding of IT security concepts, technology and best practices Have a good understanding of IT networking WANLAN concepts, technology and troubleshooting PC literacy MS Office Products, Lotus Notes Able to write and present documentation and reports. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.
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Service Delivery Manager for German Space Market
2017-09-27 16:13:24| Space-careers.com Jobs RSS
RHEA Group is currently recruiting a Service Delivery Manager for German Space Market for the RHEA Group Professional Engineering Services PES Business in Germany. The position is responsible for ensuring the successful delivery of services to our clients including European Institutions and industry in the Space Sector. RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its clients and continues to deliver as it commits to. The Service Manager will be part of the extended European PES Management team and will participate in the growth strategy of the business. This position is based in the RHEA Group office in Darmstadt, Germany and will report to the RHEA Group Business Manager Germany and France. Tasks and Activities The scope of work will include Responsible for managing the contract and ensuring quality of the service delivery to all PES clients in Germany, liaising between the client, the employees and RHEA Group back office. Coordinates the kickoff of new contracts, integrating the delivery and reporting requirements into the monthly planning and ensuring the onsite teams are aware of the contractual requirements. Performs the financial and technical monitoring of the contracts, highlighting possible risks and areas for improvement Assists in service review meetings to communicate technical tasks to the employees to achieve the deliverables. Builds strong relationships of trust with the client, understanding the technical and organisational challenges they face and identifying possible new business from RHEA Group. Responsible for ensuring the deliverables of the contract are achieved on time. Compiling and quality assuring the monthly and quarterly reporting of the service contracts under the German space institutional and industrial clients. Liaising with the technical staff for timely inputs Completing all required financial reporting Monitoring the internal and client KPIs. Implements and monitors the PES operations management processes across Germany. Ensuring clear communications with employees, and compliance to internal requirements. Reaches out on a regular basis to our employees in more remote locations, ensuring engagement with RHEA Group and managing any questionsconcerns they may have. Coordinates the performance management programme assisting in the annual performance review process Champions the Health and Safety Programme and RHEA Groups Quality Management System at all locations where employees are based. Skills and Experience The following skills and experience are mandatory DegreeMasters in an Engineering or Scientific discipline or equivalent Must have experience in a technical services provider. Knowledge of German space industry would be an advantage Ability to build networks social and professional easily Good organisational skills and planning Diplomatic in your approach to problem solving Strong Business Acumen Excellent skills in MS EXCEL and numerical reasoning Good data analytical skills Competence in technical learning Excellent written and spoken English and German Excels within a multicultural environment and works well with remote teams Ability to travel when needed How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEA Groups Recruitment team at careersrheagroup.com no later than 30102017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA GROUP RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.
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Delivery Manager Equipment SW wm
2017-06-20 10:10:52| Space-careers.com Jobs RSS
Fr Airbus Defence and Space in Mnchen Taufkirchen suchen wir fr den Bereich TSOTO22 Embedded SW Instruments Equipment FHN OTN einen Delivery Manager Equipment SW wm. Als Stelleninhaberin koordinieren Sie die Definition, Implementierung und Validierung von Projekten im Bereich Equipment SW hauptschlich in Bezug auf Navigationsempfnger. Auerdem bernehmen Sie auch technische Aufgaben SWEngineering, wie die Definition von SWAnforderungen und koordinieren das SW Entwicklungsteam. Dabei sind Sie dafr verantwortlich, dass die Ziele der SWProjekte innerhalb der Kosten, Qualitts und Zeitvorgaben erreicht werden. Zu Ihren Hauptaufgaben gehren Koordinierung der Projekte im Bereich Equipment SW auf einer technischen und kaufmnnischen Basis Sicherstellung der Einhaltung der Kosten, Qualitts und Zeitvorgaben bei der Bereitstellung der SWLieferergebnisse Reprsentant des Bereichs SW gegenber den anderen Stakeholdern Mitarbeit an der Definition der Produktstrategie Erwerb eines angemessenen Kenntnisstandes ber die Funktionsweise des Systems Definition der SWAnforderungsbaseline in Zusammenarbeit mit dem SystemEngineering Koordinierung des SWEntwicklungsteams und Sicherstellung einer effizienten Durchfhrung smtlicher SWTtigkeiten Prfung und Freigabe smtlicher Lieferergebnisse SWVersionen und Dokumente Definition der Strategie der Softwarewartung und berwachung der Implementierung Mitarbeit an Analyse und Untersuchung berichteter SWFehler Untersttzung bei Kostenschtzungen und Angeboten Sie haben folgende Kenntnisse und Qualifikationen Master in Informatik oder vergleichbar Umfassende Erfahrung in Informationssystemen und im Engineering Mehrjhrige Erfahrung als Projektmanager und SWArchitekt, vorzugsweise in der Raumfahrtbranche Erste Erfahrungen im Teammanagement Fundierte Kenntnisse in typischen Architekturen und Anwendungen von EmbeddedRealtimeSoftware z. B. Nutzung von RTOS Kenntnisse in den SoftwareEntwicklungsstandards fr missionskritische Software z. B. ECSS, DO178 Umfangreiche Erfahrung mit den EngineeringMethoden und Tools fr Softwareanforderungen z. B. Doors Kenntnisse in Theorie und Implementierung von Satellitennavigation GPS, Galileo, Glonass sind von Vorteil Umfangreiche Erfahrungen in SWImplementierung C, Make, Eclipse und Tests Erfahrungen in der HWSWIntegration Fhigkeit, HWDatenbltter zu verstehen Erfahrungen mit verschiedenen Prozessorarchitekturen SPARC, ARM CortexR Kommunikationsstrke, Prsentationskompetenzen und Verhandlungsgeschick in einem internationalen Umfeld Zielstrebigkeit bezglich der Erreichung von Zielen innerhalb der Vorgaben Teamfhigkeit fr die Arbeit in einem multinationalen Umfeld Verhandlungssichere Englischkenntnisse und fortgeschrittene Deutschkenntnisse Bitte bewerben Sie sich fr diese Stelle online ber unsere Karriereseite www.jobs.airbusgroup.com und fgen Ihren beruflichen Werdegang als Anhang an. Durch die bermittlung Ihres beruflichen Werdegangs autorisieren Sie die Airbus Group zur Verwendung und Speicherung dieser Informationen zu Monitoringzwecken bezglich Ihrer Bewerbung oder spteren Einstellung. Diese Informationen warden nur von der Airbus Group genutzt. Airbus engagiert sich fr Vielfalt und eine integrierende Firmenkultur. Deshalb freuen wir uns auf alle Bewerbungen unabhngig von ethnischer Herkunft, Alter, Geschlecht, Behinderung, sexueller Identitt, Weltanschauung oder Religion. To apply click here
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IT Back Office Delivery Manager for AIT and Business mf
2016-08-24 13:07:03| Space-careers.com Jobs RSS
Airbus Defence and Space. A vacancy for an IT Back Office Delivery Manager for AIT and Business hf has arisen within Airbus Defence Space in Toulouse. You will join the Information Management IM Team. IM is the Information Technology IT business enabler and unique IM Business Partner for Airbus Defence and Space. As a central function, IM is involved in all business processes and enables technical as well as management careers. IM covers a wide range of stateoftheart technologies and positions ranging from IT infrastructure and application support to governance or strategic consultancy. Especially for young talents, IM offers the best conditions for a successful career in an advanced and forwardfacing environment. Working in IM means embodying global trends developments such as digitalisation, innovation and a new way of working. In the context of the recent Instruction Interministrielle relative a la protection des systmes dinformations sensibles N901, a set of new projects will be launched in the Airbus Defence and Space BackOffice in France. You will support any new project, mainly related to the II901 for the first step, to suggest possible architectural designs. You will also be in charge of coordinating the implementation of these projects with the support of service contracts. The architecture designs you will provide will be based on our standard IT bricks, but you will also be challenged to provide the introduction of new technologies in our infrastructure landscape. You will work closely with our internal Business customers on their specific needs to develop our satellite business. Assembly Integration and Test AIT teams are building the satellites and have a specific information system. The Central Engineering division develops software tools for ground segment and onboard software. Because these customers use very technical solutions, they mainly use platforms based on Unix, Linux, and open source products. A good knowledge of these kinds of environments would be a plus. You enjoy working with customers and as such, you will provide our customers with infrastructure designs, you will help them to develop their IT budget planning, and you will support them with incident and problem tracking. You will also organise a yearly customer survey to measure their satisfaction. The BackOffice team is now launching a new group called DO IT. Unlike our large service contracts based on ITIL processes, this team will just do IT! This means that to answer our customer needs you may possibly choose, in some cases, between 2 implementation solutions either go through the service contract, or use the DO IT team if possible. In this case, you will need to validate your findings using an experimental and iterative similar to those that can be found in DevOps initiatives. This position will require a security clearance or will require being eligible for clearance by the recognised authorities. Within this context, you will be in charge of the following main activities Working with Business stakeholders to identify the business requirements and the expected outcome, Modelling and framing meaningful business scenarios which impact critical business processes andor decisions, Collaborating with Business subject matter experts and other IM colleagues to select the target architectures, Working with our IT partner teams to support integration, implementation and release to production, Working in iterative processes with the Business and validates findings, Developing experimental design approaches to validate finding or test hypotheses, With the business, assessing the expected qualification and assurance of the information in support of the use case, Working with the IM security team to ensure that the information used is in compliance with the regulatory and security policies in place II901 and other regulations related to the protection of the defence, Communicating and working with business subject matter experts, Educating the organisation, from both IM and business perspectives, on new approaches, such as testing hypotheses and validating results, Demonstrating the following qualities valuable for a scientist clarity, accuracy, precision, relevance, depth, breadth, logic, significance, and fairness, Troubleshooting and implementing enhancements and corrections to systems as needed. This role will involve some travel for business 2 or 3 times a year in Europe and as such you must be able to travel accordingly. We are looking for candidates with the following skills and experience Engineering degree or Masters degree, 5 years of experience in backoffice engineering, Ideally, experience in Agile project methodologies, Knowledge of all or part of the following domains o Servers, o Storage SANNAS, o Backup Netbackup, VEEAM, SnapVaults, etc., o Monitoring Nagios, etc., o Virtualisation CITRIX, VMware and VDI, o Operating systems Windows, Linux Red Hat, Solaris, etc., o Databases Oracle Postgres, etc., o Orchestration tools for cloud infrastructures RedHat, HP Helion, etc.. Knowledge of one or more businessfunctional areas in a spatial industry would be a plus, Strong communication and interpersonal skills, Customer relationship, Team spirit, Negotiation level of French and advanced level of English. Please apply online. Airbus Group is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. To apply click here
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