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Tag: delivery
Kia starts pilot of last-mile delivery service in Singapore for future electric PBV business
2021-02-02 15:55:40| Green Car Congress
Tags: service
business
future
delivery
Service Delivery Manager Germany
2021-01-27 11:12:26| Space-careers.com Jobs RSS
Position Reference 746 We are currently looking for a Service Delivery Manager for German Space Market for the RHEA Group Professional Engineering Services PES Business in Germany. The position is responsible for ensuring the successful delivery of services to our clients including European Institutions and industry in the Space Sector. RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its clients and continues to deliver as it commits to. The Service Manager will be part of the extended European PES Management team and will participate in the growth strategy of the business. Tasks and Activities The scope of work will include Be responsible for managing the contract and ensuring quality of the service delivery to all PES clients in Germany, liaising between the client, the employees and RHEA Group back office. Coordinate the kickoff of new contracts, integrating the delivery and reporting requirements into the monthly planning and ensuring the onsite teams are aware of the contractual requirements. Perform the financial and technical monitoring of the contracts, highlighting possible risks and areas for improvement. Assist in service review meetings to communicate technical tasks to the employees to achieve the deliverables. Build strong relationships of trust with the client, understanding the technical and organisational challenges they face and identifying possible new business from RHEA Group. Be responsible for ensuring the deliverables of the contract are achieved on time. Compiling and quality assuring the monthly and quarterly reporting of the service contracts under the German space institutional and industrial clients. Liaising with the technical staff for timely inputs. Completing all required financial reporting. Monitoring the internal and client KPIs. Implementing and monitoring the PES operations management processes across Germany. Ensuring clear communications with employees, and compliance to internal requirements. Reaching out on a regular basis to our employees in more remote locations, ensuring engagement with RHEA Group and managing any questionsconcerns they may have. Coordinating the performance management programme assisting in the annual performance review process. Championing the Health and Safety Programme and RHEA Groups Quality Management System at all locations where employees are based. Skills and Experience The following skills and experience are mandatory DegreeMasters in an Engineering or Scientific discipline or equivalent. Experience in a technical services provider. Ability to build networks social and professional easily. Good organisational and planning skills. Diplomatic approach to problem solving. Strong Business Acumen. Excellent skills in MS EXCEL and numerical reasoning. Good data analytical skills. Competence in technical learning. Excellent ability to work with remote teams, especially within a multicultural environment. Proficiency in English and German, both written and spoken. Ability to travel when needed. The following skills would be highly desirable Knowledge of German space industry. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 01022021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.
Tags: service
germany
manager
delivery
Controller, Customer Service Delivery
2021-01-26 12:12:22| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY You will join a shift team responsible for the support, management and monitoring of SES Video Platforms and Services 24x7. You will be expected to diagnose and resolve service issues in the Satellite RF, DVB, IP and Broadcast domains as part of a predefined incident management process. You will perform routine operational tasks such as trouble ticket management, service reporting and quality checks. The position also carries the expectation that you fully engage with SES next generation services on a technical and service delivery level. You will support other SES operational systems and areas involved in the service delivery chain such as contribution, distribution and management networks, all of which have a global scope. In addition, you will be expected to work with Network Management Systems NMS from multiple vendors in the IP and Broadcast domains. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Maintain services to the highest possible standards, considering primarily service availability and quality of service, using automated and manual monitoring analysis systems Provide 24x7 technical support to SES global customers Operation of SES Managed Platforms and Managed Services with associated infrastructure Delivery of industry leading customer service Create operational reporting and statistics as required Ensure the availability and readiness of SES monitoring systems for Broadcast and Data services Liaise with and escalate to Engineering support when required Perform other duties as required by management COMPETENCIES Understanding of video infrastructure and workflows, satellite communication techniques, architecture and protocols Good knowledge of broadcast systems and infrastructure, systems and technology Knowledge of IP networks, platforms and internet infrastructure Willingness and drive to continuously acquire new knowledge and skills Strong aptitude for a systems approach to problem solving, and good analytical skills Excellent written and oral communication skills in the English language Strong customer focus Selfmotivation, attention to detail and accuracy Ability to work in a team environment, and independently as required QUALIFICATIONS EXPERIENCE An electronics telecommunications ICT BSMS degree, or equivalent qualifications and experience 23 years working experience in a technical customer support and servicesystems management Theoretical and practical knowledge of broadcast systems and video workflows OTHER KEY REQUIREMENTS COMMENTS Willingness and ability to work rotating shifts to include weekends and holidays SES is an Equal Opportunity and Affirmative Action Employer. Apply HERE
Tags: service
customer
delivery
customer service
Service Delivery Manager
2021-01-26 12:12:22| Space-careers.com Jobs RSS
Position Reference 691 To support our growth in Czech Republic, particularly with the future European Union Agency for the Space Programme EUSPA, RHEA Group is currently looking for a Service Delivery Manager to work in our office in the city of Prague, Czech Republic. RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its key client and continues to deliver as it commits to. The Service Delivery Manager will be part of the extended European Professional Engineering Services Management team and will participate in the growth strategy of the overall business. Tasks and Activities The scope of work will include Be responsible for the daily operation and the quality of the service provided to the EUSPA. Liaising between the client, the employees, prime or sub companies as well as RHEA HQ and the RHEA Business Unit. Building strong relationships of trust with the client, understanding the technical and organisational challenges they face and supporting them in their needs. Building strong relationships of trust with the employees, ensuring the technical delivery to the client is successful and the internal organisation is efficient and smooth. Supporting the RHEA Business Unit in the preparation of new contracts, implementing existing Framework Contracts. Be responsible for ensuring the contractual deliverables are achieved on time. Compiling and quality assuring the monthly and quarterly reporting of the service contracts. Managing the resourcing of GSA contracts, with the support of the Recruitment Team. Understanding the needs of the clients. Following the recruitment cycle. Deploying the new resources. Be responsible for the time management of the employees timesheets, absences. Supporting the organisation of missions for the onsite team and validating the corresponding expense claims, according to the internal processes and rules. Participation in the performance management process completing the annual performance reviews of the team in GSA Prague. Supporting the Local Operations Support Officer in some of her daily tasks. Supporting the Business Development team by bringing business intelligence, when need be. Skills and Experience The following skills and experience are mandatory A University Education preferably in a engineering or technical discipline. Minimum 10 years of experience working in service delivery management or operations, preferably within an engineering capacity. Good knowledge of the MS office tool, especially MS Word and MS Excel. Strong technical background with ability to explore technical gaps with a client, preferably within the space domain. Previous experience in an international environment. Passion for Space and knowledge of the sector, particularly in navigation, telecommunication or Earth Observation Satellites. Enjoying team working, especially in a multicultural environment. Capability to build trust and show inspiring leadership based on strong indirect management skills. Good organisational and planning skills, with a strong ability to work under strict deadlines. Excellent written and spoken English. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 2802201. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.
Tags: service
manager
delivery
service delivery
VUALTO event orchestration and DRM chosen for ITV Hub VOD delivery
2021-01-13 11:30:06| Digital TV News
VUALTO has announced that ITV has chosen to implement VUALTO's dynamic event orchestration technology, integrated with VUALTO's scalable DRM solution, to deliver live streamed events via its ITV Hub VOD service.
Tags: event
delivery
chosen
hub
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