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Contract Manager Service Desk
2019-07-19 13:29:24| Space-careers.com Jobs RSS
At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. In order to continue to build and grow our business groups, Serco Services GmbH have an excellent opportunity for a Contract Manager to manage a number of existing contracts within our business area Service Desk. Package description Excellent Salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main responsibilities Reporting to the General Manager, the Contract Manager Service Desk will be based in Darmstadt and manage several contracts in Darmstadt, Frankfurt and Munich with an ultimate responsibility for currently some 35 staff. The aim of the Contract Manager is to maximise personal and account performance, by developing individual skills and competence. This is carried out by a mixture of the following objectives Effective management of client relations Ability to digest complex operational issues Provide Solutions to meet Clients aspirations and values Meet Company targets Manage contract delivery, in accordance with Corporate and Client strategies and polices ensuring the requirements of the contract are met Manage Team Leaders and lead them and their teams to delivery of services Monitor performance at all levels including KPIs, efficiency, effectiveness, contractual SLAs and Service outcomes Responsibilities Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery and client satisfaction To plan and deliver the recruitment, development and deployment of resources within and across the teams in order to maintain a skilled and effective workforce to meet contractual obligations To regularly review the activities of the service in order to ensure the most effective and cost efficient approach is used to deliver the service and meet contractual obligations. Proactively review working practice to identify and implement improvements in productivity, quality, service levels and client satisfaction by employing Sercos tools and processes as well as bestpractice approaches To be cost conscious and ensure efficient resource utilization. To interface with internal and external clients in order to ensure contractual obligations are met and client needs are satisfied To manage the operational impact of any changes to the proposed service. Grow the business Key Activities Work on a variety of projects and make sure they are completed in a timely manner and following assigned budgets Responsible for contract closeout, extension and renewal Nurture customer relationship, negotiating contracts, managing tenders, and assessing customer needs Draft, evaluate, negotiate and execute contracts Communicate contractual changes to all stakeholders Resolve any contractrelated issues whether internally or externally Partner with a variety of business support functions, including customer care, sales and labour relations Create and maintain procedures for problem resolutions and processes Create and implement process improvements to better monitor team productivity and increase customer satisfaction Train staff, monitoring expenses, conduct employee appraisals Prepare monthly reports Escalation management, both internally and externally Supervise contract teams, assign tasks PL responsibility for assigned contracts Establish and maintain supplier relationships by serving as a single point of contact for contractual matters Manage record keeping for all contractrelated correspondence and documentation. Ideal candidate The ideal candidate should bring the following skills and experience Experience in a related field that includes Large Scale Customer Contract Centre Operations and or Services Desk Operations. Experience in managing high level client relationships and a natural ability to understand and interpret customer needs. Relevant Bachelors Degree required, MBA preferred Minimum of five years progressive responsibility with quantifiable results in contract negotiation, administration andor management Demonstrated negotiation and problemsolving skills Experience in managing budgets andor business plans Technical proficiency, supervisory skills, leadership, and communication abilities. Robust skills in Microsoft Office software, including Word, Excel, PowerPoint Ability to meet project objectives within designated constraints Knowledge of client operations Commercial awareness Contract management experience Organizational skills Computer competences Negotiation and persuasion abilities Attention to details Time management Decisionmaking Teamwork Problemsolving orientation Bilingual in English and German language, written and spoken Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
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manager
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Senior Contract Manager
2018-11-08 16:31:28| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. What connects the evergrowing Serco workforce is a passion for delivering great service To keep ahead we have too constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you Package description The appointed candidate will report to to General Manager Serco Services GmbH and will support the Serco business on the following areas Contract Management Business Development Relocation support available if applicable. Main responsibilities Reporting to the General Manager of Germany, the appointed candidate will undertake the following Technical, contractual and commercial management for the contracts as the Companys representative, ensuring quality of service as well as PL ownership, Contractual business planning and incontract growth. To develop and maintain a network of relationships with the customers, potential customers, partners and stakeholders in order to anticipate and meet customers and stakeholders existing and future needs Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals. . Lead, develop and inspire direct reports and cultivate strong, competent and highly engaged teams. Ownership on all aspects of service provision Management of contingencies and emergencies Timely production and delivery of monthly governance reports. People management, including trainingtravel planning management, performance monitoring, periodic assessment and appraisals. Quality assurance, environment, health and safety on all contracts. Leading customer service excellence and a continuous improvement culture. Interlock with Serco opportunities throughout Europe. Ideal candidate The ideal canidate shall have the following experience and skills. The following requirements are considered essential University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification. Extensive Management experience preferably in the Space andor Service industry but not essential. Ability to influence internal and external stakeholders to deliver positive results. Excellent interpersonal skills. Conflict management experiencecapability. The capacity of working in parallel on a high number of tasks in an orderly and disciplined manner. Excellent command of English, with proven written ability. A working knowledge of German language would be an advantage Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.
Tags: manager
senior
contract
senior manager
Contract Manager
2016-03-30 17:08:01| Space-careers.com Jobs RSS
The Serco Group is a FTSE 250 corporation with over 125,000 staff in 30 countries. Our strategy is to be a superb provider of public services, by being the best managed business in our sector. We are a focused business to government B2G business, specialising across five sectors Defence, Justice Immigration, Transport, Health and Citizen Services. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. Our European operations have ca. 2,000 employees delivering critical services to public institutions such as the European Commission, EUMETSAT or the European Space Agency where we are the largest onsite service provider with ca. 300 staff. For our operations in Germany, we are currently looking for a Contract Manager. Main responsibilities The appointed candidate will report to Serco Management and will support the Serco business on the following areas Contract Management Business Development In hisher function as a Business Developer, the successful candidate will support in cooperation with the Recruitment Team the business development of Sercos Space operations across Europe. This will take approximately 50 of the working time and will involve, among other things Proposal development and drafting in response to customer ITTs, RFQs etc. Support to the technical screening of candidates CVs Leading technical interviews Down and final selection of candidates Analysing new business opportunities and, also in coordination to other Serco Personnel working on site, prioritizing such opportunities to maximize the possible return in terms of contract wins As a Contract Manager, the appointed candidate will undertake the following Technical and contractual liaison for the contract as the Companys representative, ensuring quality of service as well as financial control. Coordination on all aspects of service provision Adhoc liaison in contingencies and emergencies Escalation of open issues where required Attend meetings in representation of the Company and produce and maintain minutes and Action Item Lists when required Timely production and delivery of monthly progress reports, including gathering input from both Serco and subcontractor staff Business planning Staff management, including trainingtravel authorization, performance monitoring, periodic assessment and appraisals Producing staff training plans Quality assurance, environment, health and safety. Ideal candidate In order of preference, University degree in Engineering BSc as a minimum, MSc would be preferred, or Science and Technology, or proven ability to perform the tasks commensurate with such a formal academic qualification. The following requirements are considered essential Management experience preferably in the Space industry Deep technical knowledge in terms of both academic background and working experience of the European Space business Experience in leading technical interviews with candidates Excellent interpersonal skills, including negotiation, presentation and also conflict management The candidates are expected to perform calmly and correctly under stress conditions and have the capacity of working in parallel on a high number of tasks in an orderly and disciplined manner, giving them priorities if necessary good autonomy level and the capability of working with no supervision Extremely good command at power user level of the MS Office suite Word, Access, PowerPoint, Excel and Outlook Excellent command of English, with proven drafting ability. A working knowledge of at least one other official language of the EU would be an advantage Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile.
Tags: manager
contract
contract manager
manager contract
Contract Manager
2015-07-16 11:05:48| Space-careers.com Jobs RSS
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities, we are currently looking for a Contract Manager. Tasks and Responsibilities The appointed candidate will report to the Serco Management and will support the Serco business on the following areas Contract Management Business Development In hisher function as a Business Developer, the successful candidate will support in cooperation with the Recruitment Team the business development of Sercos Space operations across Europe. This will take approximately 50 of the working time and will involve, among other things Proposal development and drafting in response to customer ITTs, RFQs etc. Support to the technical screening of candidates CVs Leading technical interviews Down and final selection of candidates Analysing new business opportunities and, also in coordination to other Serco Personnel working on site, prioritizing such opportunities to maximize the possible return in terms of contract wins As a Contract Manager, the appointed candidate will undertake the following Technical and contractual liaison for the contract as the Companys representative, ensuring quality of service as well as financial control. Coordination on all aspects of service provision Adhoc liaison in contingencies and emergencies Escalation of open issues where required Attend meetings in representation of the Company and produce and maintain minutes and Action Item Lists when required Timely production and delivery of monthly progress reports, including gathering input from both Serco and subcontractor staff Business planning Staff management, including trainingtravel authorization, performance monitoring, periodic assessment and appraisals Producing staff training plans Quality assurance, environment, health and safety. Requirements In order of preference, University degree in Engineering BSc as a minimum, MSc would be preferred, or Science and Technology, or proven ability to perform the tasks commensurate with such a formal academic qualification. The following requirements are considered essential Management experience preferably in the Space industry Deep technical knowledge in terms of both academic background and working experience of the European Space business Experience in leading technical interviews with candidates Excellent interpersonal skills, including negotiation, presentation and also conflict management The candidates are expected to perform calmly and correctly under stress conditions and have the capacity of working in parallel on a high number of tasks in an orderly and disciplined manner, giving them priorities if necessary good autonomy level and the capability of working with no supervision Extremely good command at power user level of the MS Office suite Word, Access, PowerPoint, Excel and Outlook Excellent command of English, with proven drafting ability. A working knowledge of at least one other official language of the EU would be an advantage Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important All applicants must hold a current valid work permit for Germany or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp Position Contract Manager Reference G015169SupportOffice Application closing date 15.09.2015 Start date October 2015 flexible If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope
Tags: manager
contract
contract manager
manager contract
Contract Manager Ariane 5 6
2014-08-04 12:41:48| Space-careers.com Jobs RSS
HE Space is a successful international space company. For over 30 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for a Contract Manager Ariane 5 6 to support our customer in Germany. Contract Manager Ariane 5 6 Key Tasks and Responsibilities You will have the following responsibilities Tender activities Lead the sourcing process for the selection and procurement of subcontractors in direct negotiation, restricted or open competition Establishment of tender documentation Evaluation of subcontractor proposals Attendance of Tender Evaluation Boards with ESA and Subcontractors Contracts Negotiation of subcontracts Finalization of subcontracts Contracts management Contracts administration Claims Management Progress and Status Reports Change Request and Contract Change Management Contract Closeouts Supplier Performance Supervision and Reporting Supervision of contracts compliance Implementation of key performance indicators using the relevant IT tools Reporting Perform and report Procurement Gates in line with company rules BMS The CM reports for the commercial contract execution to the Supplier Relationship Manager SRM and Delivery Manager DM. Skills Experience You will have the following qualifications and relevant experience University Degree in a relevant discipline or equivalent Several years of professional experience in procurement Proven experience in the political environment agency related business Fluency in English is mandatory knowledge of German or French is an advantage. This job is located in Bremen. We are looking for candidates who are available from October 2014 or as soon as possible thereafter. Please send us your CV together with a letter of motivation both in English and in Word to Ms Sarah Gonschorek at jobshespace.com, quoting job reference DEBSC2324 before 01Sep14. An exciting and dynamic international working environment awaits you! Please note Due to work permit restrictions for this position, please apply only if you are citizen of a European Union state or if you are eligible to obtain a work permit for Germany.
Tags: manager
contract
contract manager
manager contract