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Service Desk Operator
2020-04-16 14:17:31| Space-careers.com Jobs RSS
At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. We currently have an exciting opportunity for a Service Desk Operator, based in North of Italy. Main Responsibilities We currently have an exciting opportunity for a Service DeskSPOC operator, based in thr North of Italy area, main duties are Act as support for software and applications to all internal and external users. Manage incidents and service requests, user followup, issues diagnosis and resolution. Ensure proper issue and request tracking and documentation within ITSM tool. Manage user provisioning and deprovisioning, user permissions and access to systems and applications, in addition to all other client oriented requests. Ensure proper classification and dispatching of technical requests, and escalation of issues to other services, Customer reference staff or to external providers, when needed. Contribute to Continual Service Improvement, maintenance of operational procedures, evolution of the standard desktop environment. Provide quantitative and qualitative feedback at regular intervals to the Service Manager on the main issues encountered in the reported period. Contribute to keep the knowledge base up to date. The Ideal Candidate The right candidate will bring the following Postsecondary degree complemented by at least 1year education in computer science, plus three 3 years of work experience in a similar position. Alternatively, secondary degree with at least four4 years of proven professional experience in a similar position. Proven experience in MS Office configuration for enterprise deployment. Experience with ITIL best practices. Experience with ticket management tools ServiceNow, HelpdeskAdvanced, Remedy or similar tools. Experience with intranets, extranets, Portals, and collaborative tools. Knowledge of MS Teams and OpenText Content Server are a plus. Sound knowledge of Windows environment configuration and MS Office 365 core applications including Outlook within an enterprise deployment. Proactive and demonstrated problem solving skills. Ability to work independently and manage multiple task assignments. Very good understanding of the ITIL framework, ITIL certification is a definite plus. Passion for helping nontechnical staff, good and easy contact approach with user. Excellent written and oral command of English. Knowledge of another EU language other than English is not mandatory but would be an asset. Capability of integration in an internationalmulticultural environment, rapid selfstarting capability and experience in team working are mandatory. Capacity of working under pressure Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.
Tags: service
desk
operator
service desk
TSTT-Amplia and Zappware deploy multi-tenant Android TV service
2020-04-15 13:00:24| Digital TV News
TSTT-Amplia has launched an entertainment service in Trinidad and Tobago with Zappware. Based on Android TV in a multi-tenant setup the solution is available to serve other service providers across the Caribbean.
Tags: service
deploy
android
multitenant
Controller, Customer Service Delivery
2020-04-14 17:15:44| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Controller, Customer Service Delivery Luxembourg Betzdorf The Controller, Customer Service Delivery CSD, will join a shift team responsible for the support, management and monitoring of SES platforms and services 24x7. The Controller will be expected to diagnose and resolve service anomalies in the Satellite RF, IP and Broadcast domains as part of a predefined incident management process. In this role, you will perform routine operational tasks such as trouble ticket management, service reporting and carrier lineup activities. The position also carries the expectation that you will fully engage with SES next generation services HTS Mobility on a technological and service delivery level. Primary Responsibilities Key Result Areas Maintain services to the highest possible standards, considering primarily service availability and quality of transmission, though the use of automatic and manual monitoring and analysis systems. Provide 247 service support to SES global customers Operate SES managed platforms and associated networks Be accountable for the delivery of industry leading customer service Perform timely and effective troubleshooting and service recovery actions Perform line up tests of uplinks as required Provide technical support to customer Support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks Work with Network Management Systems NMS from multiple vendors in the IP and Broadcast domains. Create operational reports and statistics as required Ensure the availability and preparedness of SES monitoring systems for Data and Broadcast services Liaise with and escalate to Engineering support when required Level 2 Perform other duties as required by management Competencies Good knowledge of satellite communications techniques, architecture and protocols Operating knowledge of VSAT platforms and associated systems Knowledge of IP networks, platforms and Internet infrastructure BGPDNSIPV6 etc. andor Broadcast systems and technologies DVBMultiplexingContributionDistribution Working knowledge of systems and server infrastructure LinuxWindows Willingness and drive to continuously acquire new knowledge and skills Strong aptitude for a systems approach to problem solving, and good analytical skills Excellent written and oral communication skills Strong customer focus Selfmotivation, attention to detail and accuracy Ability to work in a team environment, and independently as required Qualification Experience An electronicstelecommunicationsICT BSMS degree, or equivalent qualifications and experience 23 years working experience in technical customer support and servicesystems management Theoretical and practical knowledge of satellite communications, networking andor IT system Other Key Requirements Comments Quick learner and team player Accurate reporting Enthusiastic team working Innovation to develop working environment Good level of English, any other languages considered an asset Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
customer
delivery
controller
Nine Energy Service Subsidiary Nine Downhole Norway Achieves ISO Certification
2020-04-14 15:35:36| OGI
Nine Energy Service Inc.'s subsidiary, Nine Downhole Norway, has achieved ISO 9001:2015 certification, an internationally recognized standard that ensures products and services meet the needs of customers through an effective quality management system.
Tags: service
energy
iso
norway
NBCUniversal's Peacock streaming service launches for Comcast customers
2020-04-14 13:38:00| Telecompaper Headlines
(Telecompaper) NBCUniversal has confirmed the launch of its new streaming service Peacock, in an "early preview" for customers on parent company Comcast's cable network. The company also announced the first sponsors on the ad-supported service.
Tags: service
customers
streaming
launches
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