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Westar Energy to Launch New Customer Experience Program

2016-01-14 02:15:00| Transmission & Distribution World

Westar Energy has partnered with InMoment, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers. read more

Tags: program experience customer energy

 

Electric Utility Business Customer Satisfaction Reaches 8-Year High

2016-01-13 16:51:00| Transmission & Distribution World

Business customer satisfaction with their electric utility is up substantially year over year, with significant improvements in communications, corporate citizenship and price satisfaction. read more

Tags: business high customer electric

 
 

PI USA Hires Jess Sargent, Strengthens OEM Customer Support in the Western Region

2016-01-13 11:31:06| Industrial Newsroom - All News for Today

Auburn, MA - PI (Physik Instrumente) L.P., a leader and solution provider in motion control and positioning components and systems, has enhanced its Technical Sales Team with the recent appointment of Jess Sargent as Western Region Field Sales Engineer for OEM customers. Sargent brings a combination of knowledge in...

Tags: support usa customer region

 

Northern Rail to install customer information screens across Cheshire, UK

2016-01-13 01:00:00| Railway Technology

UK rail operator Northern Rail is installing new customer information screens (CIS) at stations across Cheshire in the north-west of England.

Tags: information customer uk northern

 

Ford to launch new customer relations and service model

2016-01-11 06:17:20| Automakers - Topix.net

Jan 10 Ford Motor Co is launching a new, global model for harvesting data and earning revenue from customers by offering services beyond the sale of new vehicles, the company said on Monday. FordPass will be unveiled later on Monday at the Detroit auto show as if it were a new car - such as the revamped Ford Fusion sedan which will also get its debut at the show.

Tags: service customer model relations

 

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