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Tag: infrastructure support
PG&E Invests in Electric Infrastructure to Support Summer Demand
2014-06-13 17:12:00| Transmission & Distribution World
PG&E is completing key electric infrastructure projects throughout its service area to ensure customers receive safe and reliable performance during the hot summer months ahead. read more
Tags: support
summer
demand
electric
IT Infrastructure Support Engineer
2014-04-04 16:35:26| Space-careers.com Jobs RSS
RHEA is currently recruiting an IT Infrastructure Support Engineer to provide Corporate IT Support Services at our clients premises in Noordwijk, The Netherlands. Tasks and Activities Your primary tasks and activities may include Recording and managing incidents and service requests Providing assistance to the user community in the technical and functional use of the services and applications Support the users in obtaining support from the relevant groups for all received requests for applications and products Providing HW and SW installation, repair, support and maintenance of PCs, workstations and laptops Servers e.g. SharepointFile Servers, Terminal Services environments TSE, Backup Servers, Apple Servers, DOORS requirements management server, applications license servers, EOPspecific document management servers Macintosh computers Scanners, printers, faxes, digital senders and plotters PDAs and Smartphones Shared network resources Specific applications and nonstandard SW Project database e.g. Lotus Notes, Windows Providing support and, when required, management, to all IT projects Managing the Apple infrastructure, performing any required system administration task, including tuning, improvements and upgrades Guarantying and maintaining interoperability of the EOP environment with the standard ESA Corporate environment Maintaining end users distribution lists per application or per group, depending on needs. Distribution lists shall be typically used for notification of downtimes, upgrade, release notes, etc. Performing corrective maintenance in response to user reported problems In addition, Overseeing the installation, setup, configuration, upgrade, administration, troubleshooting, monitoring daily operations of server and hw infrastructure Evaluating and maintaining the infrastructure, and guaranteeing value for money in the case of upgrading or replacing elements, suggesting upgrades, changes, and consolidation, as necessary to the benefit of the Agency Managing the different Operating Systems Windows, Unix, Mac OS, Linux, Solaris taking care of system administration tasks, installation, maintenance, upgrade, troubleshooting and monitoring Guaranteeing coordination and support with any external team for any activity requiring interaction and coordination Managing the HW lifecycle of the infrastructure in scope and prepare, and maintain yearly, a multiyear replacement plan Setup and maintaining an inventory management system and processing to record and track any IT HW, SW and OS licences belonging to EOP For any SW tool Managing the SW lifecycle and evolution Implementing immediately urgent and security related upgrades, Reporting on any non urgent upgrademigration need in the Monthly Report, Executing agreed upgrades Dedicating launch campaign support HW, SW, network, EGSE setup, NDIU setup Assisting the users to correctly describereport a perceived problem to the Corporate Service Desk Providing expert advice and support on the most common ESA standard software e.g SAP, EclipseDMS, MS Office, MS Access, MS Project, Visio, Adobe Acrobat, Lotus Notes, Explorer to EOP users Providing installation support for the most common desktop tools used in EOP Providing recommendation for hardware and software procurements, as well as performing software and hardware testing for potential purchase Analysing possible technical solution to projects or users requests and issues, modifying the existing solution integrating already existing software or applications or developing adhoc solutions Skills and Experience You must possess the following skills and experience At least 5 years of experience in an IT support environment for a mediumlarge organization Extensive knowledge of SAP, EclipseDMS, MS Office, MS Access, MS Project, Visio, Adobe Acrobat, Lotus Notes, Explorer Previous experience with HWSW and AudioVideo infrastructure maintenance including procurement activities Knowledge of Operating Systems Windows, Unix, Mac OS, Linux, Solaris Ability to work within a team, with a customeroriented attitude Fluency in English Possession of ITIL certification will be considered an advantage. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 18042014. We look forward to hearing from you!
Tags: support
infrastructure
engineer
infrastructure support
ABB to support power infrastructure improvement in Saudi Arabia
2014-03-24 01:00:00| Power Technology
Swiss power and automation technology group ABB has secured an order worth approximately $110m from Saudi Electricity Company (SEC) to construct substations in Saudi Arabia.
Tags: support
power
improvement
infrastructure
Network infrastructure, services and solutions delivery, support, operations and maintenance
2014-02-10 11:35:22| Space-careers.com Jobs RSS
RHEA the fastest growing leading Belgian SME providing system engineering solutions and professional engineering services to the international space industry is recruiting experienced Engineers from the Satellite Industry for a full time position based in the area of Darmstadt. Description In providing support to delivering, supporting, operating and maintaining the network infrastructure, services and solutions provided for current and emerging operational networks, the key person shall be required to carry out the following tasks Identification and selection of the optimal solution or service for a customer request with further elaboration, customisation, presentation and agreement of the solution with peers and customers. Rollout installation, configuration, testing of network solution and services in coordination with peers and customers. Use the network lab for proofofconcept and predeployment testing. Rollout installation, configuration, testing of network infrastructure or services. Perform 1st line examination, analysis and debugging, upon suspected network anomalies, typically detected as part of monitoring activities. Raise anomaly reports. Perform all aspects of 2nd line, expertlevel network troubleshooting debugging and diagnosing, rootcause analysis, implementation of shortterm workaround, implementation of longterm resolution. Supervise and interact with Service Providers upon rollout of new or upgraded services. Cooperate with partner organisations and remote locations on the delivery and support of network connectivity and services between the client and the partner organisations or remote sites. Monitor, evaluate and assure provider service performance and quality. Review Service Provider reporting. Perform periodic reviews of Provider service quality and performance. Cooperate and coordinate with providers of network equipment maintenance support on interventions and on maintaining and updating lists of equipment. Monitoring and reporting of the performance of the network infrastructure and systems, including thirdparty provided network services, and the quality of the services delivered to the users. Operating, administrating and maintaining internal network systems and services. Support the network systems and services operations and management processes and documentation e.g. allocation of IP host addresses and network address ranges, allocation of VLANs, VRFs, NATs, maintenance of configuration history of all network equipment etc. Provide training on network system and services, e.g. to internal Operations department customers Key tasks The key tasks to be accomplished under this contract will include, but are not limited to At EUMHQ, contribute to the migration of customer networks from legacy to consolidated network infrastructure. Support obsolescence andor performance upgrades of the clients networks in remote sites, incl. Madrid, Suitland, Md US, Longyearbyen, Svalbard Norway, Fucino Italy as well as of the WAN links connecting the remote sites to the EUMHQ. Support the migration from legacy VLS systems to a common consolidated infrastructure. Operate, administer and maintain the network systems and services as they are currently in place. Integrate newly introduced and emerging network infrastructure, systems and related services into the existing network systems and services operations, administration and management e.g. a campus backbone, a data centre network, a control center operators terminal network. Specify and author operations, administration and maintenance guides and procedures covering the newly introduced and emerging network infrastructure, systems and related services. Taking into account the current and emerging network infrastructure, assess, review and propose enhancements to the network systems and services operations, administration and maintenance processes, documentation, platforms and tools. Lead andor support activities implementing the agreed enhancements. Take on the planning, organisation and supervision of activities carried out by current WAN service providers on the clients behalf. Coordinate and support the delivery and upgrade of managed network services between EUMHQ and remote sites. Roles and responsibilities The key person shall assume specifically the following roles and responsibilities Liaison and 1st line Point of Contact PoC to Operations department customers and users, responsible for all aspects of network service quality and performance and 1st line support matters. Liaison and 2nd line PoC to Operations department customers, responsible for all aspects of the infrastructure and solution delivery and support to be carried out. Coordinator of network deployment activities. Liaison and PoC within the Comms team, responsible for representing Operations users needs and constraints, and safeguarding these on the production network systems, services and infrastructure. Liaison and PoC to peers in other IT support teams involved in delivering and supporting the IT infrastructure, and providing operational services and solutions. Liaison and PoC to Suppliers and thirdparty Service Providers, responsible for monitoring quality and performance of the service and to obtain their experts support for advanced cases of network troubleshooting. Ownership of network performance and service quality delivered on the network infrastructure and systems. Ownership of anomaly resolution, by followthrough and coordination of all actions required to get problems solved. The Contractor is expected to communicate verbally and in writing and generate and maintain documentation as an essential part of the above tasks applying the client configuration and change control procedures as well as the relevant system engineering standards, quality management procedures and maintenance procedures. This may comprise writing and reviewing change proposals, preparing documents supporting procurements, reviewing data packages belonging to technical inspections and reviews, writingreviewing test reports and overall status reports. Profile Hard skills, experience knowledge In addition to having a university degree or equivalent, the key person shall have at least 5 years of proven knowledge and handson experience in several of the following mandatory skills areas a minimum of 6 are expected Advanced fault detection, analysis, troubleshooting, fixing, working with equipment suppliers to obtain support. Experience of using network monitoring and troubleshooting tools and methods realtime and historical for carrying out the tasks described above. Experience of creating and maintaining a version management tool for network software and configuration data, such as rancid. Experience of creating and maintaining network monitoring and troubleshooting tools realtime and historical for carrying out the tasks described above, such as nagios, syslogng, snmp and MIB access. Experience of dealing on aspects of operations and service management with external suppliers and providers of network products and services within a production environment, including interacting with external providers on upgrades, evolutions etc. Understanding and experience of applying concepts and principles of service quality and service management in operational environments. Indepth knowledge of Cisco technology based network solutions. It will be considered beneficial if the key person holds a current Cisco certification or is able to substantiate equivalent experience. Network equipment Operating System OS indepth knowledge OS installation and upgrade, CLI syntax. Experience of network equipment installation, configuration and testing. Ability to communicate verbally and in writing on network portfolio solutions and services in a comprehensible way. Ability to translate IT jargon into customer business terms. Demonstrated capability of technical authoring, and of creating and working with technical network diagrams Visio. Experience of working in and applying the above skills in highavailability, alwayson production environments, driven by high availability requirements. For supporting documentation tasks, experience is required with Microsoft Office Suite, including MSVisio. The variety of the tasks and the scope of the systems to be supported require a high degree of autonomy and good analytical skills. The key person shall be able to conduct all activities in an orderly and disciplined manner, shall be able to work calmly and correctly under stress and must be able to work with a minimum of supervision. The working language for the position is English and therefore the key person must be able to work effectively in this language. Location Darmstadt, Germany Application deadline 05032014 If you are interested, please send your WORD EUROPASS format CV as well as a Cover Letter to Vanessa Lewis, Senior Recruiter, to careeropportunitiesrheagroup.com. Please do not hesitate to contact us for more information. RHEA provides you with an attractive employment package based on the candidates experience, the opportunity to build experience in the space sector and to grow within an international company. RHEA is an independent Space Engineering Consulting and Software company that offers knowledgebased services and innovative solutions to the space industry. Our technical expertise is coupled with the provision of software tools for both Space and Ground segments. For the past 18 years RHEA has supported over 40 space missions, including comet chasers, planetary and Moon missions, deep space astronomy experiments to understand the fundamental laws of physics, climate monitoring, meteorology, navigation and communications. Rhea is the market leader for MOIS solutions and procedure management systems. Rhea has successfully brought together engineers and scientists from 13 nationalities to support its clients across 7 European countries, Canada and the USA.
Tags: services
support
network
delivery
CDF Infrastructure Engineering Support
2014-01-13 12:36:12| Space-careers.com Jobs RSS
RHEA the fastest growing leading Belgian SME providing system engineering solutions and professional engineering services to the international space industry is recruiting experienced engineering support for a full time position based in the area of Noordwijk, The Netherlands. Description The CDF is a system engineering lab under the responsibility of the Head of the Systems and Concurrent Engineering Section TECSYE at ESTEC. The main technologies supported by the current CDF IT infrastructure include in priorityoperational criticality order Hyperv virtualization, Virtual storage appliances Citrix XenApp, Windows 2008 R2 Remote Desktop Services, Sharepoint Additionally the facility features a number of integrated IT and audio visual solutions and equipment. The facility is normally utilised to perform concurrent design activities supporting several engineering multidisciplinary teams and a variety of internal and external customers. Specific tasks Management and administration of the CDF informatics infrastructure resources, including hw, sw, multimedia, and communication devices user access, configuration, etc.. Preparation and support of all CDF interdisciplinary activities. Maintenance and upgrade of CDF HW and operating systems. Design and implementation of test platforms to deliver technologies used for informationproviding and operations of the CDF. Provision of security, backup and configuration management support to the local and remote facilities, located in other design centres. Preparation and maintenance of databases and archives for exchanging data during design studies, retrieval of data from previous studies, and so on. Provision of first line technical support for the application development platforms and tools used within the CDF. Proactive contribution to the enhancement of the facility infrastructure, performance, and applications including identification, prototyping, procurement and installation of new hw and sw tools, multimedia and communication devices. Support to other informatics tasks within TECSYE. Task for maintenance, upgrading and procurement, representing a combination of regular normally yearly and eventdriven arrangements, are as follows Management of computer hardware maintenance gold technical support contracts on DellHP computers and servers Management of the existing audiovideo AV maintenance contract with the suppliers of the CDF Design Wall Barco and supporting AV infrastructure AVEX. Timely renewal of existing contracts, advise on correct maintenance level on all new procurements, obtaining advantageous prices and rates whenever possible. Maintain software maintenance contracts. Profile At least five years of experience in an IT support environment for a mediumlarge organization. Previous Experience with technologies of the CDF IT infrastructure listed above. Previous Experience with HWSW and AudioVideo infrastructure maintenance including procurement activities. Team worker with a customer oriented attitude. Fluent in English. ITIL certification or knowledge will be considered an advantage. Location Noordwijk, The Netherlands Application deadline 26022014 If you are interested, please send your Word format CV as well as a Cover Letter to Vanessa Lewis, Senior Recruiter, at careeropportunitiesrheagroup.com Please do not hesitate to contact us for more information. RHEA provides you with an attractive employment package based on the candidates experience, the opportunity to build experience in the space sector and to grow within an international company. RHEA is an independent Space Engineering Consulting and Software company that offers knowledgebased services and innovative solutions to the space industry. Our technical expertise is coupled with the provision of software tools for both Space and Ground segments. For the past 18 years RHEA has supported over 40 space missions, including comet chasers, planetary and Moon missions, deep space astronomy experiments to understand the fundamental laws of physics, climate monitoring, meteorology, navigation and communications. Rhea is the market leader for MOIS solutions and procedure management systems. Rhea has successfully brought together engineers and scientists from 13 nationalities to support its clients across 7 European countries, Canada and the USA.
Tags: support
engineering
infrastructure
cdf