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Tag: loyalty
Customer Satisfaction Loyalty: People Have the Power in Their Hands
2013-06-02 19:32:44| AutomotiveDigest.com - Automotive Industry News
When it comes to customer satisfaction loyalty, your customers hold all of the power, and they hold it in the palm of their hand (or hands, if theyre on a tablet). There has been unbelievable, unprecedented adoption of smartphone technology, says Cynthia Cohen, founder and president of Strategic Mindshare. Speaking again at GAAS, Cohen impressed [...]The Article Customer Satisfaction Loyalty: People Have the Power in Their Hands appeared first on Automotive Digest.
Tags: their
people
power
customer
Is Employee Loyalty Killing Your Dealership?
2013-05-26 18:51:08| AutomotiveDigest.com - Automotive Industry News
Evidence gathered from top retail groups, including auto dealerships, indicates that employee loyalty directly affects customer loyalty and thus business results. Can efforts to capture customer loyalty be thwarted by employee loyalty? According to customer experience researchers Temkin Group, engaged employees are key to engaged and loyal customers. "Engaged employees deliver a better customer experience; a better customer experience creates customer loyalty; puts employee engagement; and, customer loyalty leads to more profitable business results," Bruce Temkin, managing partner, told Direct Marketing News. Mike Gorun, Managing Partner and CEO of Performance Loyalty Group, gives auto dealers tips on how to engage their employees and keep them loyal so that they, in turn, can help create loyal customers. [Read more]The Article Is Employee Loyalty Killing Your Dealership? appeared first on Automotive Digest.
Tags: employee
killing
loyalty
dealership
Store loyalty programs bring personalized prices
2013-05-26 12:38:15| Grocery - Topix.net
Loyalty programs at supermarkets used to be as simple as getting access to the cheaper advertised prices on store shelves.
Tags: store
prices
bring
programs
How loyalty programs influence the way you shop
2013-05-16 23:13:57| Grocery - Topix.net
Loyalty programs at supermarkets used to be as simple as getting access to the cheaper advertised prices on store shelves.
Tags: you
shop
programs
influence
Ticketfly lets venues, promoters customize loyalty programs
2013-05-15 16:00:13| CNET News.com
The ticketing and marketing service says that, until now, there has been no sophisticated way to identify and reward the people who buy the most tickets. [Read more]
Tags: programs
customize
venues
loyalty
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