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Tag: telecoms
The eye of the storm for telecoms: can increased marketing spend save the day?
2021-09-28 02:00:00| Total Telecom industry news
But however simple and obvious that statement seems, achieving excellent, even outstanding, customer service is more involved that it might first appear, not least because telecommunications is such a challenging sector. Why? Because on the one hand, digital innovation is continuous, requiring telecommunication companies to constantly innovate to improve the technologies available to users – and to stay ahead of the competition. On the other, customer expectations are constantly rising, setting ever higher standards for quality, requiring companies to be able to proactively address those challenges. New competition from OTT (over the top) services that offer digital content and services directly through the internet with new freemium models have placed many traditional telcos in crisis when it comes to acquiring new users. So how can companies embrace the challenges to restart the sector? Social workers can play their part In this regard, changes are needed that involve various aspects, from transforming the core business, to regulatory interventions that are able to reconcile market evolutions with fair competition…read more on TotalTele.com »
Norilsk Nickel plans own private 5G network without telecoms operator
2021-09-20 09:55:00| Telecompaper Headlines
(Telecompaper) Russian metallurgy company Norilsk Nickel is considering applying for a licence to use 5G frequencies, reports Comnews.ru citing CEO Alexander Kudinov...
Tags: private
network
plans
operator
How can telecoms providers transform customer experience?
2021-09-17 02:00:00| Total Telecom industry news
This has resulted in lower prices for customers, who are now presented with multiple phone and tariff combinations when they choose to change their plan or upgrade their handset. However, this choice can soon become confusing when the phones and plans on offer are broadly similar. To stand out telecoms providers need to make customer service their brand differentiator and the arrival of 5G provides the perfect opportunity to do so. Consumers usually don’t want to think about their mobile bill or usage unless there is a problem. However, when they do contact their provider they have very high expectations, especially when it comes to digital customer service and complaint handling. Digital brands such as Amazon have set the gold standard on how consumers want to be treated by organisations, and this customer service experience is now expected across all sectors. Further to this, the Covid-19 pandemic has forced consumers to become digital natives…read more on TotalTele.com »
Tags: experience
customer
providers
transform
Why telecoms companies can and should gain better network resilience
2021-09-13 02:00:00| Total Telecom industry news
Telecoms operators now face a more diverse, fast changing array of threats than ever. The World Economic Forum’s Global Risks Report found natural disasters, extreme weather, climate change and cyber attacks are among the top threats facing the world today. With full fibre and 5G set to drive a burgeoning economy based on Artificial Intelligence and the Internet of Things, the resilience of the telecoms sector, ensuring maximum uptime for business and consumers, is increasingly critical to the resilience of the wider economy. Not only is the array of threats increasing, but full fibre and 5G networks are more decentralised and therefore difficult to protect…read more on TotalTele.com »
Tags: network
companies
gain
telecoms
SK Telecom's Q2 profit jumps 84% on increased gains from SK Hynix
2021-08-11 07:37:00| Telecompaper Headlines
(Telecompaper) South Korean operator SK Telecom posted revenue of KRW 4.818 trillion for the second quarter of 2021, which represents an increase of 4.7 percent year-on-year...
Tags: increased
sk
profit
gains
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