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IT Service Delivery Manager
2019-11-11 16:15:39| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. IT Service Delivery Manager Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The IT Service Delivery Manager, under the direction of the IT Account Manager Video, identifies business requirements and oversees the delivery of the IT services within the context of the Video business. The foundation of this position is establishing processes to provide consistently high levels of customer service in a costeffective manner. The IT Service Delivery Manager is responsible for providing business requirements and expectations as well as feedback on performance, to various IT teams and oversees IT service delivery execution, preventing defects within the IT Department. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Responsible to the IT Account Manager, to own their services, end to end, including ApplicationsOperations as part of the IT delivery model Work in harmony to deliver the services Own KPIs through an account dashboard, and submit them to the IT Account Manager Video, with conclusions, and trend analysis Engage with the resolver groups within IT to close Account issues and prepare RCAs, when needed Identify, propose and action solutions for issues identified during internalexternal reviews Detect process defects and improvements, giving input to Business Process Owners and work with IncidentProblemChange Managers Maintain a working knowledge of industry best practices, solution methodologies, and emerging technology trends stay uptodate with stateoftheart IT concepts and technologies Understand the strategic imperatives, business capabilities, operating model, issues, and IT needs of assigned business areas across several countries. Maintain and nurture customer relationships to support the IT Account Management to manage demand, identify requirements, and support the delivery of solutions Support the IT Account Manager in building business cases to sell in proposed solutions to the Business IT Steering Committee Participate in weekly IT Process Review Meetings with IT Business Process Managers Ensure Outstanding Business Support ensure team members, including 3rd parties, provide outstanding daytoday IT support, working within defined SLA metrics and manage issues to completion. Facilitate successful execution of major IT business application projects including communication with key executives, budget management, and coordination of 3rd party deliverables Perform other related duties as assigned COMPETENCIES Strong analytical and problemsolving skills Proven negotiation skills Demonstrated managerial skills, able to lead a team and cooperate with other IT and business functions Proactive approach towards potential andor current customers Ability to work autonomously with minimal supervision Ability to learn new technologies quickly Service and customercentric mindset is a must. Excellent written and verbal communication skills Ability to understand business requirements and work towards solutions Openness for new technologies and readiness for change Stress resistant and able to manage multiple tasks at the same time Ability to work in a rapidly changing environment under tight timelines QUALIFICATIONS EXPERIENCE Bachelors Degree in Computer Science, Business Information Systems or equivalent Minimum eight to ten years of applicable professional experience in a large heterogeneous environment Working knowledge of PMP Project Management concepts and principles Proven experience of the following disciplines Knowledge Management, Incident Management, CatalogRequest Management, Service Level Management, Vendor Management, IT Asset Management Sound knowledge of IT Service Management and ITIL Framework Sound technical understanding of the IT landscape and related technical skills Project Management Professional and IT Service Management Certification are a strong asset Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS Key performance indicators Request fulfilment Incident, Problem, Change, Service Asset and Configuration and Release Management Main interfaces to other departments Technical departments management requirements Group Information Cyber Security compliance with security requirements Internal and external customers Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
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manager
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service delivery
Service Delivery Manager mwd
2019-11-04 11:16:03| Space-careers.com Jobs RSS
As Service Delivery Manager, you will be accountable for managing services at customer site of our institutional Clients in Space industry. You are a natural and articulate communicator, with the ability to build and maintain strong working relationships, being the main interface between your service team and the stakeholders at the client organization. You are determined to provide amazing customer service. Service Delivery Manager for services provided to our institutional clients within European Space Industry, acting as the primary interface to the stakeholders at the client organizations. Responsibilities Duties Acting as the primary interface to the stakeholders at the client organizations. Ensuring that the quality and contractual aspects are met to the satisfaction of the company and the customer. Ensuring that all assigned tasks are performed in a timely and correct way according to the clients requirements and agreed Service Levels. Prioritization of service tasks in coordination with customer representatives Assignment of tasks and actions to service staff Management, coordination supervision of tasks and actions performed by service staff Conduction of regular Service Review Meetings and other Customer meeting with the customer as required by the contract Timely Production of Service Reports Raising actions and projectservice issues where appropriate Maintenance of a Skills Database for all service staff Maintenance and Execution of training plans for service staff Ensuring compliance of service staff with applicable health and safety regulations Interaction with the other Service Providers to coordinate service activities as needed ProductionManagement of offers for additional Request for Proposals issued by the client Participate in regular company internal management and technical meetings Qualifications Experience A university degree in Information technology or equivalent Previous experience in Service Management or Project Management desirably within Space or Aerospace Industry but not mandatory Experience in managing multicultural and technical teams Qualification in project management, ITIL or Scrum Result oriented, planning capabilities and a pronounced customer focus. Proficient oral and written communication skills to establish a warm professional relationship with the customer. Ability to collaborate with diverse team to accomplish goals in line with team objectives Essential Skills Proven Experience in Service Management ideally Services for Software Maintenance andor Incidents Support Proven Experience in managing client expectations and resolving possible conflicts Desirable Skills Agile project management approach Project Management certification like PMP or equivalent ITIL qualified or experience working within an ITIL framework
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service delivery
chark in-car delivery service expands to Berlin
2019-08-09 10:55:44| Green Car Congress
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Service Delivery Manager MES
2019-07-05 10:29:18| Space-careers.com Jobs RSS
Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the worlds leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each others expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary on the ground, in the sky and in space. Description of the job Are you passionate about MES? Looking for a challenging and fun project that will make a UK wide difference? Interested in space and satellites? Interested in deploying a MES tool to, initially, 50 users and then beyond? Interested in utilising or learning Apriso knowledge? Then this is the role for you! This role will suit someone who has Service Delivery Management experience and MES experience, although we use Apriso Delmia, we are happy to consider any other MES tools like SAP ME SAP Solumina iBaset SIMATIC Siemens Aegis Factory Logix Katana MRP It is an exciting time to join Information Management IM within Airbus DS. Information Management delivers the ITIS expertise, technology and systems with which the Airbus Defence and Space products are designed and manufactured We make it fly! IM is transforming and evolving and we need talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers. As part of our transformation the new operating model is oriented around multifunctional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in IM is an opportunity to grow and to develop your career in a progressive, innovative and state of the art ITIS environment. Our people, the teams they work in and the values embedded in IM, are driving this change and you could be part of that too. Background Airbus Defence and Space is implementing a seamless End toEnd from design to manufacturing engineering to production ITIS solution for high efficiency in our Space and satellite domain, enabling Factory 4.0 and the Digital Twin for this the Manufacturing Execution System MES DELMIA Apriso is key This role will require travel in Europe Tasks accountabilities As a Service Delivery Manager Manufacturing Execution System MES and solution specialist, you will make digitalization happen right on the shop floor of our satellite production lines and be at the forefront of industry 4.0 like few others in the company. In this role, you will join the domain Production BRM Business Relationship Management Space within the Information Management organization and work as part of the team Space Systems. The domain is highly international and you will work among colleagues from UK, France, Germany and Spain. In this team you will act as a the Service Delivery Manager for all day to day topics related to the MES system Apriso for the colleagues on the local shop floors in the United Kingdom. You will act as a trusted advisor to the engineers and production colleagues using the system and make sure the system is working as expected including changes and developments. You will shape the future implementation of the MES system with your expertise of the APRISO system and your ability to understand the needs of our business on the respective shop floor as you interact with them on a day to day basis and know their needs by hear. You ensure a smooth run of the system and a worldclass service delivery for your colleagues assembling the product. MES Service Delivery Manager in UK for all shopfloors where the Apriso Delmia solution is deployed Central focal point for all topics related to Apriso for the local key user community in England Followup incidents, new requirements, ensure performance, support end user testing for good practices, . Ensuring the smooth run of the MES systems, service level agreements are met and high user satisfaction with the local service is given, including proactive anticipation of issues and quick fixes Taking care that local shopfloor business requirements are well captured, estimated time, cost, understood and that the technical solution within the overall MES system, including the local instances fit the actual needs in the best way possible quality Drive and foster the GoLive of new MES versions on the local instance Master dataGlobal SettingsUsers profilesAccess rightsWorkstationsWorkcentersUoM Ensure Deliveries New deployments Integration testing on local instances Acceptance and production. Lead and facilitate all operational actions on local environment. Ensure maintenance of the environments to comply with the Core model defined for all MES systems deployments. Maintain communication with MES services in all countries to maintain a common strategy and common processes in close collaboration with the overall Service Owner Prepare and secure upgrades. Guarantee flow monitoring data consistency between local MES and external tools DELMIA DM, TibCoSAP, ORTEMS. As well, other MES or Production tools could enter to your responsibility This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Companys success, reputation and sustainable growth. Required skills Knowledge, experience and expertise in MES systems, APRISO would be ideal Experience in ITIS service management and ability to lead and organize ITIS support activities Analytical skills with capabilities for problems solving, debugging, etc. Technical background is expected Team player with strong change and expectation management skills and the ability to work in an agile environment close with key business stakeholders Profound communication and interpersonal skills with strong customer focus You will gain an indepth understanding of the workings on a shopfloor in production, SAP in Manufacturing Engineering, what tool is doing what and how the tools are interfacing and 3D Engineering and scheduling. You will be trained to a level of knowledge in Dassault 3DExperience, Ortems, Delmia, SAP MMPP Many of our staff work flexibly in many different ways, including parttime. Please talk to us at interview about the flexibility you need. We cant promise to give you exactly what you want, but we do promise not to judge you for asking. We value the strength that diverse perspectives bring to our business, so if you require any reasonable adjustments to fully participate in the recruitment process please discuss this with the recruiter who contacts you The successful candidate will be subject to a BPSS check including a criminal record check in order to undertake related work in accordance with business needs. In return we can offer a competitive salary with annual profit share an ever growing list of company benefits and strong career development options across our transnational, market leading company Apply HERE
Tags: service
manager
delivery
mes
Service Delivery Manager MES
2019-06-05 11:29:39| Space-careers.com Jobs RSS
Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the worlds leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each others expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary on the ground, in the sky and in space. Description of the job Are you passionate about MES? Looking for a challenging and fun project that will make a UK wide difference? Interested in space and satellites? Interested in deploying a MES tool to, initially, 50 users and then beyond? Interested in utilising or learning Apriso knowledge? Then this is the role for you! This role will suit someone who has Service Delivery Management experience and MES experience, although we use Apriso Delmia, we are happy to consider any other MES tools like SAP ME SAP Solumina iBaset SIMATIC Siemens Aegis Factory Logix Katana MRP It is an exciting time to join Information Management IM within Airbus DS. Information Management delivers the ITIS expertise, technology and systems with which the Airbus Defence and Space products are designed and manufactured We make it fly! IM is transforming and evolving and we need talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers. As part of our transformation the new operating model is oriented around multifunctional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in IM is an opportunity to grow and to develop your career in a progressive, innovative and state of the art ITIS environment. Our people, the teams they work in and the values embedded in IM, are driving this change and you could be part of that too. Background Airbus Defence and Space is implementing a seamless End toEnd from design to manufacturing engineering to production ITIS solution for high efficiency in our Space and satellite domain, enabling Factory 4.0 and the Digital Twin for this the Manufacturing Execution System MES DELMIA Apriso is key This role will require travel in Europe Tasks accountabilities As a Service Delivery Manager Manufacturing Execution System MES and solution specialist, you will make digitalization happen right on the shop floor of our satellite production lines and be at the forefront of industry 4.0 like few others in the company. In this role, you will join the domain Production BRM Business Relationship Management Space within the Information Management organization and work as part of the team Space Systems. The domain is highly international and you will work among colleagues from UK, France, Germany and Spain. In this team you will act as a the Service Delivery Manager for all day to day topics related to the MES system Apriso for the colleagues on the local shop floors in the United Kingdom. You will act as a trusted advisor to the engineers and production colleagues using the system and make sure the system is working as expected including changes and developments. You will shape the future implementation of the MES system with your expertise of the APRISO system and your ability to understand the needs of our business on the respective shop floor as you interact with them on a day to day basis and know their needs by hear. You ensure a smooth run of the system and a worldclass service delivery for your colleagues assembling the product. MES Service Delivery Manager in UK for all shopfloors where the Apriso Delmia solution is deployed Central focal point for all topics related to Apriso for the local key user community in England Followup incidents, new requirements, ensure performance, support end user testing for good practices, . Ensuring the smooth run of the MES systems, service level agreements are met and high user satisfaction with the local service is given, including proactive anticipation of issues and quick fixes Taking care that local shopfloor business requirements are well captured, estimated time, cost, understood and that the technical solution within the overall MES system, including the local instances fit the actual needs in the best way possible quality Drive and foster the GoLive of new MES versions on the local instance Master dataGlobal SettingsUsers profilesAccess rightsWorkstationsWorkcentersUoM Ensure Deliveries New deployments Integration testing on local instances Acceptance and production. Lead and facilitate all operational actions on local environment. Ensure maintenance of the environments to comply with the Core model defined for all MES systems deployments. Maintain communication with MES services in all countries to maintain a common strategy and common processes in close collaboration with the overall Service Owner Prepare and secure upgrades. Guarantee flow monitoring data consistency between local MES and external tools DELMIA DM, TibCoSAP, ORTEMS. As well, other MES or Production tools could enter to your responsibility This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Companys success, reputation and sustainable growth. Required skills Knowledge, experience and expertise in MES systems, APRISO would be ideal Experience in ITIS service management and ability to lead and organize ITIS support activities Analytical skills with capabilities for problems solving, debugging, etc. Technical background is expected Team player with strong change and expectation management skills and the ability to work in an agile environment close with key business stakeholders Profound communication and interpersonal skills with strong customer focus You will gain an indepth understanding of the workings on a shopfloor in production, SAP in Manufacturing Engineering, what tool is doing what and how the tools are interfacing and 3D Engineering and scheduling. You will be trained to a level of knowledge in Dassault 3DExperience, Ortems, Delmia, SAP MMPP Many of our staff work flexibly in many different ways, including parttime. Please talk to us at interview about the flexibility you need. We cant promise to give you exactly what you want, but we do promise not to judge you for asking. We value the strength that diverse perspectives bring to our business, so if you require any reasonable adjustments to fully participate in the recruitment process please discuss this with the recruiter who contacts you The successful candidate will be subject to security clearance in order to undertake related work in accordance with business needs. In return we can offer a competitive salary with annual profit share an ever growing list of company benefits and strong career development options across our transnational, market leading company. Apply HERE
Tags: service
manager
delivery
mes
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