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ESTRACK Service Delivery Manager

2018-05-29 16:27:12| Space-careers.com Jobs RSS

For our activities in the European Space Agency Darmstadt, Germany, we are currently seeking to employ a highly motivated and enthusiastic Service Delivery Manager to work in an exciting innovative international environment. The role will be part of a newly established Network Operations Centre NOC tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for realtime service requests from ESTRACK customers. Tasks and Responsibilities The main tasks of the Service Delivery Manager will be Managing the NOC shift teams Provide leadership and guidance to staff Act as an official interface to the customer Manage and maintain the shift plans in accordance with operational and legal requirements Act as the escalation point for issues for both staff and the customer Support to service transition rollout of new solutions and operational validation Support of LEOP launch and early orbit activities Reporting Tracking of issues and incidents Together with the training officer ensure ongoing training and recertification of the NOC staff QA including trackingresolution of actions, reporting and participation in reviewsaudits. The Ideal Candidate You will require good professional experience in service delivery in a 247 endtoend ground station environment. You will possess the following qualities Strong experience in team management and supervision in difficult 247 environments Strong leadership skills Experience in training and mentoring staff Experience in ITILbased service management Solid knowledge of KPISLA driven service environments Indepth knowledge of the ESAESTRACK operational environment and ground station operations Good knowledge of QA systems Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Proactive and confident personality with good persuasive skills Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Working IT knowledge, including Linux, networking concepts and common tools and software applications Working knowledge of telecommunications, including wave propagation, EM spectrum, modulation techniques, antennas, signal gain and loss, analogue and digital transmission, multiplexing and switching Have a good understanding of IT security concepts, technology and best practices Have a good understanding of IT networking WANLAN concepts, technology and troubleshooting PC literacy MS Office Products, Lotus Notes Able to write and present documentation and reports. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.

Tags: service manager delivery service delivery

Diageo tests Johnnie Walker personalisation delivery service

2018-05-14 16:27:00| Daily beverage news and comment - from just-drinks.com

Diageo is piloting a new whisky website for its Johnnie Walker brand that allows consumers to buy a personalised bottle to match their own flavour preferences.

Tags: service delivery tests walker

Controller, Customer Service Delivery

2017-12-19 16:16:49| Space-careers.com Jobs RSS

SES is the worldleading satellite operator with a fleet of more than 50 geostationary satellites. The company provides satellite communications services to broadcasters, content and internet service providers, mobile and fixed network operators and business and governmental organizations worldwide. SES stands for longlasting business relationships, highquality service and excellence in the satellite industry. The culturally diverse regional teams of SES are located around the globe and work closely with customers to meet their specific satellite bandwidth and service requirements. SES holds a participation in O3b Networks, a next generation satellite network combining the reach of satellite with the speed of fiber. Where others see barriers, we see opportunities. Do you enjoy supporting customers realizing breakthrough value? Do you stay attuned to your customers needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it cant be done alone. Its a great time being SES. SES is the worldleading satellite operator providing endtoend communication solutions. SES leads across new technologies in video, enterprise, mobility and government We are a team of people coming from all across the globe who work together to make a real difference in the world. We help to bridge the digital divide by connecting millions of people on the African continent We make it possible for people to stay connected while flying 10km up on a commercial airplane. We provide extensive satellite coverage of all of the worlds seas and ocean regions via our dedicated mobility beams We distribute 7,400 channels to more than 1 billion people in 317 million homes We work together with our partners to develop new standards that transform how people consume and enjoy entertainment We offer you A diverse workplace. For SES, diversity is more than a question of gender or race we welcome different minds and different skills An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets Opportunities to further grow and develop in a global and growing company we believe lifelong learning is key to bring the best of SES worldwide A competitive compensation package linked to your performance and further completed with attractive benefits SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Your Job The Controller, Customer Service Delivery CSD, will join a shift team responsible for the support, management and monitoring of SES platforms and services 24x7. You will be expected to diagnose and resolve service anomalies in the Satellite RF, IP and Broadcast domains as part of a predefined incident management process. You shall perform routine operational tasks such as trouble ticket management, service reporting and carrier lineup activities. The position also carries the expectation that you shall fully engage with SES next generation services HTS Mobility on a technological and service delivery level. You will also support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks, all of which have global scope.You will be expected to work with Network Management Systems NMS from multiple vendors in the IP and Broadcast domains. Your Responsibilities Working in the operational control room, maintain services to the highest possible standards, considering primarily service availability and quality of transmission, though the use of automatic and manual monitoring and analysis systems Provide 247 service support to SES global customers Operate SES managed platforms and associated networks Be accountable for the delivery of industry leading customer service Perform timely and effective troubleshooting and service recovery actions Perform line up tests of uplinks as required Provide technical support to customer Create operational reports and statistics as required Ensure the availability and preparedness of SES monitoring systems for Data and Broadcast services Your Profile An electronicstelecommunicationsICT BSMS degree or equivalent qualifications and experience 23 years working experience in technical customer support and servicesystems management Theoretical and practical knowledge of satellite communications, networking andor IT systems Good knowledge of satellite communications techniques, architecture and protocols Operating knowledge of VSAT platforms and associated systems Knowledge of IP networks, platforms and Internet infrastructure BGPDNSIPV6 etc. andor Broadcast systems and technologies DVBMultiplexingContributionDistribution Working knowledge of systems and server infrastructure LinuxWindows The ideal candidate will have A willingness and drive to continuously acquire new knowledge and skills A strong aptitude for a systems approach to problem solving and good analytical skills Excellent written and oral communication skills A strong customer focus Selfmotivation, attention to detail and accuracy The ability to work in a team environment, and independently as required The ability to learn quickly and be a team player Accurate reporting skills Innovation to develop working environment A good level of English, any other languages considered an asset To apply click here

Tags: service customer delivery customer service