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Marketing and Communications Officer
2021-03-31 16:12:45| Space-careers.com Jobs RSS
Astroscale is seeking to employ an experience and motivated Marketing and Communications Officer at our office based in Harwell, UK. This role will support the development and implementation of Marketing and Communications campaigns for Astroscales UK Europe MarComms function based at Harwell Space Cluster campus, near Oxford, UK. The successful candidate will have a solid understanding of how the media work, excellent writing skills and great digital content development skills and creativity. The candidate will have started to develop their communication skills and experience in a fastpaced environment. Excited about the space sector and the issue of space sustainability, this role will work across teams within the UK and overseas. This role reports to the Marketing and Communications Manager of Marketing Communications, Astroscale UK. Responsibilities Digital Develop high quality written content for dissemination across Astroscales digital channels, including Astroscales website, newsletter, Twitter, Facebook, Instagram and YouTube channels. Develop digital assets for digital campaigns on Astroscales digital platforms inhouse and using suppliers e.g., visuals, infographics, videos, soundbites etc. Coordinate the digital content calendar for ASUK Analyse and report on digital results Media Relations Support with the development of media relations in the UK Europe, responding to media enquiries in a timely manner Keep the media database up to date with latest contacts for the media in UK Europe Help plan for press events and visits as required Compile press coverage reports, and press coverage analyses for UK Europe Conferences and events Ensure the conference and events calendar is kept up to date, sourcing new opportunities for conference activities and presentations Conceptualise and help to deliver the materials print, digital, merchandise for conferences and events. Coordinate the inventory of merchandise and materials Support logistics arrangements for smooth running of events e.g., speaker support, side events, liaise with Office Manager to ensure travel hotel and accommodation are arranged for participants etc. Internal Communications Support the development of internal communications channels, projects and content for ASUK Europe. Attend weekly and monthly company meetings. Marketing communications administration Coordinate quotes, invoices, raise purchase orders and ensure budget is kept up to date with latest spend. Ensure the company Customer Relationship Management tool is kept uptodate with latest contacts and data. Liaise with Communications freelancers and suppliers to help with project delivery. Perform other duties as requested by your line manager. Prepared to work out of regular hours, in particular for meetings with AS USA and AS Japan. Prepared to travel overseas on occasion. Essential skills Educated to university degree level in a relevant subject, for example, Humanities, Social Sciences Engineering, Physics, Marketing Communications, or equivalent experience. A minimum of 2 5 years experience in a marketing or communications role, excluding internships work experience Excellent English writing and editing skills, able to succinctly summarise complex technical information for different audiences both specialist and nonspecialist Firsthand experience using Content Management systems such as Drupal, WordPress, and for internal communications platforms such as SharePoint. Demonstrable experience of developing newsletter content, visuals and using newsletter platforms e.g. MailChimp Solid experience of using social media platforms, posting content, generating engagement, analysing results. Comfortable using platforms such as Hootsuite, Coschedule or similar. Experience of using Google analytics and how these analyses feed into communications planning Experience of good understanding of media monitoring platforms A flexible and cando approach to delivering MarComms activities on time. Highly organised, with the ability to respond to priorities and juggle multiple tasks simultaneously and meet competing deadlines. Resilient, calm and effective under pressure, with the ability to respond to change, juggle priorities and meet tight deadlines. Desirable skills Experience in science and or space sector communications Experience working with international colleagues, based in other countries and cultures. Experience of working with Customer Relationship Marketing platforms. Experience of supporting internal communications processes and developing internal communications approaches. Experience of working with designers, print houses and photographers. Please share a covering letter, CV and two examples of your own written work when applying. Closing date 11th of April 2021 Location Astroscale UK Harwell About Astroscale Astroscale is the first private company with a vision to secure the safe and sustainable development of space for the benefit of future generations, and the only company solely dedicated to onorbit servicing across all orbits. Founded in 2013, Astroscale is developing innovative and scalable solutions across the spectrum of onorbit servicing missions, including life extension, insitu space situational awareness, endoflife services, and active debris removal, to create sustainable space systems and mitigate the growing and hazardous buildup of debris in space. Astroscale is also defining business cases and working with government and commercial stakeholders to develop norms, regulations, and incentives for the responsible use of space. Headquartered in Japan, Astroscale has an international presence with subsidiaries in the United Kingdom, the United States, Israel, and Singapore. Astroscale is a rapidly expanding venture company, working to advance safe and stable growth in space and solve a growing environmental concern. End of Life Services by Astroscaledemonstration ELSAd, the companys first onorbit demonstration of debris capture and removal, is scheduled to take place in late 2020.
Tags: marketing communications officer marketing communicationsCategory: Transportation and Logistics
Information Security Analyst
2021-03-31 16:12:45| Space-careers.com Jobs RSS
DLR GfR mbH is a company providing reliable, safe and secure aerospace services. We operate and manage the constellation of Galileo satellites in the Galileo Control Center Oberpfaffenhofen on behalf of the European Commission. Our company headquarters is located in an area widely known as a holiday destination the fivelakes region in Upper Bavaria near Munich. At the space industry location in Oberpfaffenhofen, our around 230 employees work every day in international and interdisciplinary teams on the navigation for the future. Become a part of us! Inside of the Security Department we offer the following career option Information Security Analyst fmd Reference No. 210331 YOUR MISSION The Cyber Security group within DLR GfR mbH is responsible for the security of Galileo IT applications. As Information Security Analyst for the Galileo project you are responsible within the Cyber Security Department for the regular analysis of security risks according to the requirements of the Galileo client European GNSS Agency as well as the verification of the implementation of adequate security measures and also support security audits. Your responsibilities include Independent monitoring and analysis of the regularly running procedures and applications in information security, such as access protection, encryption, configuration control, vulnerability analysis, malware detection, database activities and verification of implementation focus on the Galileo networks and systems review and analysis of event logs to detect anomalies in the local security environment and harmful activities in the Galileo local system development of proposals for dealing with them identification of potential threats to information and communication systems by evaluating the results of technical monitoring tools, in conjunction with local and global risk analyses in the Galileo system Support in the evaluation and reporting of forensic investigations Processing the security risk register, with a focus on the Galileo project Regular internal audits of the Galileo security environment, recording of measures and followup Development of training materials and regular training of project staff in connection with security incident response methodologies Regular reporting to the SiteInfosec team, rapid escalation in the event of a concrete threat situation in the IT area Regular review and documentation of the system against the security requirements defined by the customer Responsible for regularly checking security relevant logs locally and remotely YOUR QUALIFICATION Completed Bachelors degree in computer science or comparable education Many years of experience in the IT sector Many years of professional experience in the security industry Knowledge of national legal requirements as well as international standards in information security e.g. secrecy protection in the economy BMWi, NIST, ISO 27001, etc. Practical knowledge of technologies and common threats in network security Readiness for safety inspection according to SG Business fluent German and English, written and spoken Confidentiality and reliability OUR OFFER Collaboration in the European lighthouse project Galileo Trusting and appreciative cooperation in an international environment International team spirit 30 days annual leave Additional days off on 24.12., 31.12. and Shrove Tuesday WorkLifeBalance e.g. through flexible working time models and mobile office options Child care for children from 1 to 3 years Varied personnel development program Individual career options for example through secondments to partner agencies enterprises abroad Employerfinanced retirement plan Attractive location with a high recreational value in the fivelakes region near Munich And much more ... CONTACT We have aroused your interest but you still have questions about the position? Then please contact us at recruitingdlrgfr.com!
Tags: information security analyst information securityCategory: Transportation and Logistics
Flight Dynamics Engineer
2021-03-31 14:12:51| Space-careers.com Jobs RSS
Position Reference 846 You will have the opportunity to support the activities in the Flight Products Service in the Telecommunication Satellite Domain at our clients premises in Harwell, United Kingdom. Tasks and Activities The scope of work will include Coordinate the initiation of activities related to technology and productdesign and development for the flight products segment. Evaluation, negotiation, monitoring and control of contracts and activities related to technology and product development for satellite flight products segments. Monitor market and technology trends and developments in the area of satellite communication flight products segments Provide input for the Department Business Intelligence management system Support TIA Communication activities in line with the ESA TIA Communication Policy rules. Skills and Experience The following skills and experience are mandatory University degree in a relevant discipline. Minimum of 4 years of experience in Satellite Payloads. Experience in the definition and implementation of low level solutions. Experience in Project Management or management of subcontractors. Expertise in one or all of the following areas Satcom flight hardware Optical communications technology Digitilisation Satcom antennas FPGAs 5g. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 21042021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.
Tags: flight engineer dynamics flight engineerCategory: Transportation and Logistics
OnBoard Computer and Data Systems Engineer
2021-03-31 14:12:51| Space-careers.com Jobs RSS
With 2,100 employees worldwide, the CS Group is a leading IT company in France and Germany, and a prime contractor in designing, integrating and operating mission critical systems. It has now been over 30 years that comprehensive CS Group solutions for space systems and applications, both on the ground and in space, have been part and parcel of this odyssey. This position is supporting our client ESA at their ESTEC location in Noordwijk in the Netherlands. In this large European agency, you will find an excellent and modern working environment with challenging tasks and responsibilities with the opportunity to gain exposure to various projects and missions at the heart of European space research and development. If you are successful in this position you are guaranteed a permanent Dutch contract, Industry leading base salary, full healthcare, 3 pension contribution, 30 days vacation, annual training budget, access to the ESTEC social club membership and a relocation package if required. Deadline for applications 22nd April Responsibilities Duties Tasks The OnBoard Computer Data Handling Section provides functional support to ESA projects and carries out technological research RD on turnkey onboard HW Data Handling solutions with an emphasis on platform and payload data handling architectures and their building blocks equipmentunits, modules and key components units such as onboard computers, mass memories, remote terminals, instrument control units digital and analogue signal processing electronics for payloadplatform control functions frontend acquisition and processing chain electronics onboard data transfer interfaces, buses and associated protocols high and low speed platform data handling functions related to security, data authentication, encryption, compression, machine learning and artificial intelligence use of microelectronics devices. except for RF payloads. You will report to the Head of Section and, within the technical fields described above, the main tasks and responsibilities will include providing technical support to ESA projects, programmes and general studies in the field of platform and payload data handling systems throughout all project phases participating in feasibility studies, project reviews and the evaluation of procurement proposals identifying critical development problems and assisting in their resolution contributing to the definition of technology development requirements and work plans for the Agencys technology programmes defining, initiating and supporting RD activities covering both long and shortterm needs fostering new application areas for multidisciplinary activities, with an emphasis on innovative concepts, cuttingedge technologies and system architectures laboratory activities, as required monitoring applicable scientific and technological trends and maintaining stateoftheart expertise contributing to the dissemination of the results of the activities performed and the transfer of knowledge across the Agency. Requirements You will have a Masters or PhD in electronics, networks, telecommunications or a related field. You will have at least 5 years of professional experience in the fields of space hardware related to platform and payload data handling equipment units, modules and boards. This includes the ability to design, review and simulate analogue and digital electronics for data handling units use of FPGAprocessorsmicrocontrollers, singlepointfailurefree circuitry, failure containment techniques and use of COTS with radiation mitigation techniques. Knowledge in the following fields will be considered as asset Design and Use of Data Handling Electrical Ground Support Equipment EGSE Design, validation and verification of AIML Processing Algorithm inferred on HWSW platforms Design of electronic boards for radiation testing of analogue and digital circuitry based on COTS. We look forward to hearing from you!
Tags: data computer systems engineerCategory: Transportation and Logistics
Ground Segment L2 Maintenance Engineer mfd Galileo
2021-03-31 14:12:51| Space-careers.com Jobs RSS
LSE Space GmbH is looking for a Ground Segment L2 Maintenance Engineer mfd to join our Service Team supporting the Galileo Mission in Oberpfaffenhofen near MunichGermany. The core tasks will be Support AIV campaigns for the Galileo Ground Control Segment Definition and maintenance of test documentation Support to the preparation and execution of the NonRegression System Validation Test Campaigns Support all milestone reviews related to the Ground Control Segment L2L3 maintenance Support the design of endtoend integrated maintenance and troubleshooting environments for Galileo systems Provision of inputs to the release strategy for minor and major evolutions of the Ground Control Segment Infrastructure Provide inputs to Service Asset and Configuration Management activities, including maintaining the configuration via the provided tools Support Ops, L1 and L3 maintenance teams for problem management, system restoration, vulnerability management and handling of security incidents Academic requirements a University or similar degree in computer science, engineering or similar discipline. Skills Engineering degree in a relevant technical field Experience in ground system AIV campaigns Experience in ground system operations Familiar with IT systems, like webbased applications and server hardware Experience in Linux environments, scripting languages e.g. Bash, Python and VMware Sphere virtual machines Knowledge of Galileo or other navigation ground segment would be a plus Willingness to strictly follow procedures and creative enough to find workarounds if they fail Interested in constant learning Selfstarter, able to work independently with little or no supervision An advanced level of English is mandatory Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with security requirements, the candidate has to hold an EU citizenship and has to be eligible to obtain a security clearance. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Please apply online www.lsespace.com careers
Tags: ground maintenance engineer segmentCategory: Transportation and Logistics
Senior Engineer, User Terminal Development
2021-03-31 12:12:07| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The Senior Terminal Solutions is a key member of the SES Next Generation User Terminal development team providing technical leadership and expertise in the areas of satellite terminal and baseband systems development and testing. The engineers primary objective is to support the development and testing of a more integrated Customer Edge Terminals. This Senior engineers primary focus shall include Supporting the development of customer premise equipment CPE designed to provide value added services to our customers as well as simplify the overall terminal solution, including but not limited to performing ACU, MC and scheduling functionality, performing packet processing and MEF compliance, and providing additional products and services asdefined by product. Supporting the development of edge connectivity solutions including WIFI, LTE and 5G base station solutions Supporting the development of solar based terminal, based on future mPOWER modem and antenna developments. Supporting modem platform development and testing efforts of the TMR and RF combining features Supporting antenna developments including FPA, and vertical specific developments fixed, maritime, aero, etc PRIMARY RESPONSIBILITIES KEY RESULT AREAS Responsible for testing and validation of the CPE solutions and integrating it with the larger terminal architecture as well as supporting the development of the core functionalities of the CPE including ACU, MC and Scheduling Supporting andor lead other strategic developments as identified by the product team including but not limited to SDR modems and solar powered terminals. Support other key terminal developments including modems, FPAs, etc. Identifies needs, estimates costs, and justifies request priorities for integration efforts Effectively communicate status of ongoing projects to technical and nontechnical stakeholders Perform System Engineering design and analyses in support of the SES Networks Ground System terminal and baseband systems development and implementation Provide technical leadership to subcontractors, vendors and partners to ensure the system is delivered in a timely manner within budget, meeting all performance criteria Support the development and validation of ground terminal implementation, integration, and certification processes Evaluates new and emerging technologies for introduction or integration into the technical roadmap Liaise with the other O3bmPOWER support functions to develop an integrated system Concept of Operations Develop and document requirements, specifications, interfaces, and test plans to supporting the Operations, Maintenance and Sustainment programs Support the transition of the new terminal elements to operations ensuring the proper tools and training are in place Other adhoc tasks, as assigned by Line Manager COMPETENCIES Actively seeks listens to feedback from customers and addresses them appropriately. Provides input to supervisor in order to assist the continual improvement in service standards and delivery Analyses complex and diverse problems that could have a major impact on the organisation. This could include examining new ideas or finding the root cause of an existing problem to minimise the risk of reoccurrence Must possess strong technical skills across many different areas modems, antennas, RF components, power, etc Excellent written and oral communication skills, in English Effective communication and presentations skills in working with both technical and nontechnical support staff Ability to evaluate the work of technical staff Ability to provide accurate information to vendors and other colleagues, in a timely manner Ability to plan and manage multiple tasks and projects, with welldeveloped organizational skills Eager to stay uptodate on industrytechnology trends and developments maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest developments Demonstrated performance as a reliable team player Resourcefully working through or around anything blocking actions that need to be accomplished Ability to operate in a rapidly evolving environment, adapt quickly to new information, reprioritize as needed. Ability to travel, up to 30 of the time QUALIFICATION EXPERIENCE BS in Electrical Engineering, RF Engineering or Computer Science, or similar 10 years of experience in developing satellite communication systems, satellite terminal systems or satellitebased networking data systems KaBand systems experience a plus Experience in the development or application of VSAT baseband equipment Experience in development and deployment of VSAT networks At least 5 years of operational experience in remote baseband, IF, RF, antennas, and WANLAN equipment InDepth knowledge of Telecommunications Satellite Systems including VSAT systems Expert working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment Highly experienced in developing and maintaining high availability satellite or telecommunications systems through the use of manned and unmanned facilities Thorough understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems Knowledge of internet based network connectivity principles and implementation Thorough understanding of and ability to use System Engineering processes ExcellentGood command of office productivity suites i.e. Word, PowerPoint, Excel, Visio Working knowledge of LinuxUnix operating systems SES is an Equal Opportunity and Affirmative Action Employer. Apply HERE
Tags: user development senior terminalCategory: Transportation and Logistics
Service Agent, ARC Operations
2021-03-31 12:12:07| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The position is a critical role in the management of the mPOWER ARC system on an ongoing basis and ensures the ARC system remains stable and is responsible for ensuring system uptime is preserved. The incumbent works collaboratively with operational, infrastructure and customer facing functions within the mPOWER NOC to help ensure the stable operation, reliability, and security of our customer services and infrastructure. The role is primarily focused on the effective operation of mPOWER ARC System. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Responsible for the management and monitoring of the ARC system on an ongoing basis within the O3b mPOWER NOC Works alongside fulfillment and service partner teams to ensure new services are implemented effectively and changes required within ARC are implemented in line with agreed requirements Works alongside customer and infrastructure operations to support existing customer services Escalation point in the support of existing service provision and any system related issues with the ARC system Manages and monitors the Adaptive Resource Control ARC system that serves as the autonomous O3b mPOWER management and control system. Configures and tune ARC for optimal performance. Addresses situational and ARC system anomalies as they arise In collaboration with other O3b mPOWER operational personnel, assumes manual control of O3b mPOWER when ARC autonomous operations arent sufficient Coordinates with ARC Engineering Support to resolve system problems Liaises with operators of interfacing systems to ensure proper coordination of activities Provides feedback to SES Engineering and ARC Development and Engineering teams on ARC performance and opportunities to improve operations Maintains focus on the end customer experience and quality of service COMPETENCIES Selfmotivated and able to deal well with ambiguity and rapidly changing priorities Demonstrates a customerfocused business led approach Excellent team player Demonstrates effective intercultural awareness Strong analysis and problemsolving skills SelfStarter with a high level of personal accountability Excellent presentation communication skills written oral QUALIFICATIONS EXPERIENCE Bachelors degree in Engineering, Satellite Communication, Computer Sciences or equivalent, coupled with professional vocational training and qualifications Minimum of 5 years experience in preferably in Operation CentreSupport Center Technical support experience in the satellite or wireless communications industry Excellent command of Microsoft applications Access, Excel, PowerPoint, Outlook, Visio, Word Knowledge of the Satellite or Telecommunications Satellite industry will be a plus Fluency in English, any other language is considered as an asset Apply HERE
Tags: service agent operations arcCategory: Transportation and Logistics
Senior Manager, NOC Operations
2021-03-31 12:12:07| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The position is responsible for leading the NOC Operations team. The incumbent works collaboratively with operational, infrastructure and customer facing functions to help ensure the stable operation, reliability, and security of our customer services and infrastructure. This position is also responsible for the overall function and quality of postsales support for all SES Networks customers. The position is the most senior position in the management of the SES Networks Operational system and the incumbent is a key member of the Operational management team at SES and holds full accountability for the effective management of mPOWER NOC Operations. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Responsible for the overall performance of the NOC Operations team Responsible for Customer Satisfaction levels for all in service mPOWER customers Responsible for engagement with Operational Fulfilment team to ensure seamless deployment and Operational transition of new mPOWER customers into Operations Responsible for the management of the engagement with contracted Service partners ensuring Services are provided to the agreed SLA terms as a minimum Defines and creates optimization efforts to drive customer satisfaction on support of their services Responsible for the effective line management and leadership of the NOC Operations team Responsible for effectively communicating the status of all in service mPOWER services across the global mPOWER customer base Actively participates and contributes as part of the management team of SES Operations providing input on operational status and improvement initiatives to streamline the mPOWER services provided by SES COMPETENCIES Selfmotivated and able to deal well with ambiguity and rapidly changing priorities, ability to deal effectively with pressure Demonstrates a customerfocused business led approach Excellent team player Demonstrates effective intercultural awareness Proven project management skills, ability to manage multiplepriorities Business acumen High level of integrity and work ethic SelfStarter with a high level of personal accountability Excellent presentation communication skills written oral Excellent communication skills written oral Display a strong commitment to the success of SES and inspires others to commit to the organizations goals demonstrates commitment and works hard in order to achieve goals QUALIFICATIONS EXPERIENCE Bachelors degree in Engineering, Satellite Communication, Computer Sciences or equivalent, coupled with professional vocational training and qualifications Minimum of 10 years experience of Operation CentreSupport Centermanagement Minimum of 10 years experience in Satellite Communications Telecommunications Knowledge of the Satellite or Telecommunications industry Excellent command of MS Office package Word, PowerPoint, Excel, Visio Fluency in English, any other language is considered as an asset Apply HERE
Tags: manager senior operations nocCategory: Transportation and Logistics
Internship Ground Network Monitoring System in JavaC
2021-03-31 12:12:07| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY 6month internship, starting in the first quarter of 2021 This is an exciting opportunity to become part of the Software Solutions Engineering team at SESTechCom in a fastpaced, global organization within an innovative and unique industry. Based in Luxembourg, you will contribute to extend and customize the Ground Network Monitoring System GNMS for our customers Emergency Response communication platform httpsemergency.lu. The GNMS is currently based on Grafana httpsgrafana.com, NetXMS httpsnetxms.org and Timescale httpswww.timescale.com software. YOUR RESPONSIBILITIES Support the development, configuration and verification of a unified monitoring system and multitenant customer interface for a geographically distributed ground station network. Examples of required extensions include Integrate GNMS with SES Central Authentication Service CAS Improve Ground equipment autodiscovery and monitoring Improve GNMS selfmonitoring, backup and highavailability Integrate GNMS with our Incident and Asset Management System Support the migration of GNMS to Microsoft Azure Cloud Improve VSAT PowerBox monitoring Evaluate Customer Service Management CSM and Multimedia Network Operations Centre MNOC additional requirements feedback YOUR PROFILE Being an advanced Bachelor or Masters student in ICT or in a relevant technical area Strong interest in network monitoring systems, customer support interfaces and key performance indicator metrics Sound knowledge of IP networks and protocols Basic understanding of satellite ground stations Working knowledge of Linux, Java and C Excellent analytical and judgment skills Ability to set priorities and to work under tight deadlines Work independently as well as in a team Easiness to communicate at all levels Fluency in spoken and written English with additional languages considered an asset. EU nationality or work permit for Luxembourg. Apply HERE
Tags: system network ground monitoringCategory: Transportation and Logistics
Engineer Network Voice, IT Operations
2021-03-31 10:12:02| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The position is directly responsible for the Installation, Monitoring, Operation and Support of the global SES IT install base, with a strong focus on network voice. The incumbent will work in close collaboration with the IT Service Desk and all 3rd level Engineering teams. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Install, operate and support the global SES IT Infrastructure Networking LAN WAN DNS Wireless Datacenter Cloud Telephony IP based Proactively monitor the SES IT Infrastructure both on prem and Cloud through enterprise monitoring tools Proactively monitor the internet, MPLS and telephony connectivity and work with the providers on incidents Support, monitor, maintain Cisco UC infrastructure Ability to perform moves, adds, and changes via Call Manager Upgrades to all supported VoIP UC systems Have a broad understanding of all technologies covered in the IT Operations group Maturity improvement and adherence ofto all IT service management processes, including but not limited to incident management, change management, request fulfilment and problem management Maintain standards and standard operating procedures Actively participate in Problem tickets Work actively with the ITSM tool Service Now Creation of Incident Reports for major incidents Work actively with the Service Desk to help create troubleshooting procedures for common issues Help create knowledge base articles for common issues and for user selfhelp portal Stay uptodate with stateoftheart IT concepts and technologies Be able to understand all stakeholders in the service delivery process Be willing to learn new technologies Oncall duties will be required 247 on a rotational basis COMPETENCIES Ability to integrate into and lead crossfunctional andor virtual project teams Strong analytical and problemsolving skills ability to frame complex problems or business issues and can elaborate and articulate alternative solutions Professional level understanding of network architectures, technologies and protocols including cloud concepts Proactive approach towards potential andor current customers Ability to work autonomously with minimal supervision Good understanding of Operational Principles QUALIFICATIONS EXPERIENCE Bachelors degree in Computer Science, Business Information Systems or equivalent Minimum 35 years of applicable professional experience in a large heterogeneous environment Sound proven experience with Azure Cloud Technical knowledge and good understanding of Cloud Networking Virtual Networks, Azure IPAM, BGP and User Defined Routes, Network Security Groups Azure Security Operations Network Connectivity ExpressRoute, P2S and S2S VPNs, Virtual Network Gateways, Load Balancing Sound technical understanding of the IT landscape and related technical skills Sound proven experience with CISCO technologies, Knowledge of TCPIP, VoIP and WAN networks Solid experience with IP routing switching and QoS CCNACCNP VoiceCollaboration or equivalent experience Fluency in English, any other language is considered as an asset Willingness to travel internationally NATOEU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearance OTHER KEY REQUIREMENTS COMMENTS Key performance indicators Average time to resolve incidents over period Average time to implement requests over period Average time to implement changes over period Main interfaces to other departments Technical department management Security function Internal and external customers Architecture and Demand Management Business IT All network operations function Volume Drivers Number of service and change requests Technology changes e.g. new tools and systems Specific projects Deployment of new hardware and software solutions within the functional scope Consolidation of existing network implementations and solutions throughout SES Improvement of the end user experience New network technology introduction Policy implementation CoBIT, ITIL, Security and other IT related Change management Apply HERE
Tags: network voice operations engineerCategory: Transportation and Logistics