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Analyst: Why The Country Cant Quit Hydraulic Fracturing Cold Turkey
2019-09-19 19:18:12| OGI
Have proponents of an immediate ban on 40% of the U.S. energy supply thought through possible consequences?
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Why Carlsberg's time is now, why Q3 is set fair for drinks and why spirits should learn from Neil Woodford - The just-drinks Analyst
2019-09-16 12:27:00| Daily beverage news and comment - from just-drinks.com
Our resident analyst, Ian Shackleton, is back for his regular look at the drinks industry from an investor's perspective. This month, Ian considers the recent turnaround at Carlsberg, what the third-quarter reporting season is set to look like and what drinks companies with maturing stock can take away from the events that have affected high-profile fund manager Neil Woodford.
Analyst, Applications Support
2019-09-16 12:16:35| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Analyst, Applications Support Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The position is responsible for the application support including management and processing of incoming user tickets or reported issues and forwarding of issues to external suppliers within the satellite applications environment. The incumbent will ensure a proper and effective followup of the tickets and will manage a quick and transparent communication towards the endusers and suppliers. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Ensure the analysis and resolution of all incoming Satellite Applications related incidents and requests Ensure all Satellite Applications related KPIs as defined by the IT department have been reached Actively manage the open incidents in the Satellite Applications support queue to ensure detailed updates, followup and resolution, which includes Take ownership of repetitive, normal, complex incidents Contact and help the enduser resolve his problem Involve thirdlevel support for advice where needed Manage all incidents to closure Define KPIs in order to follow up properly on incident resolution Ensure all information is correctly logged in the ServiceNow and Jira ticketing tool Ensure repetitive incidents are properly documented to facilitate future resolution of similar incidents Transfer incidents that cannot be resolved to thirdlevel support or suppliers, which means Identify responsible team and trigger Jira ticket Include all relevant information into Jira ticket Ensure the followup in Service Now or Jira with the users Ensure the followup in Jira with external suppliers Run ticket review meetings with external suppliers Ensure user management within Satellite Applications creation edition of roles and rights within the managed applications Create and edit users as requested via Service Now Manage user ACLs and request ACL qualification from application stakeholder board Support quality management within Satellite Applications Support business analysts on application testing and application rollout Define business tasks for application use and test Ensure proper documentation within User Academy for Satellite Applications Participate to the training of end users on Satellite Applications Perform other tasks falling within the scope of area of expertise as requested Ensure compliance with procedures, methodologies and audit rules COMPETENCIES Ability to work internationally in a matrixmanaged, resultsoriented environment Ability to think out of the box Strong analytical and problemsolving skills Ability to work independently with minimal supervision Good communication skills able to exchange ideas and information effectively in a concise logical way and be sensitive to audience diversity Ability to work in agile project environments Selfmotivated and demonstrate a doer mentality Ability to set priorities autonomously and to deliver results, even under tight deadlines QUALIFICATIONS EXPERIENCE Bachelors Degree in Information and Communications Technology ICT, Computer Science, Computer Engineering or equivalent Strong, handson knowledge of and a minimum of five years of working experience with software systems ideally in a similar position Good technical understanding of the IT landscape and related technical skills as well as its business application Good Knowledge of Satellite Technology and related applications Experience using an enterprise ticketing system Working knowledge in Microsoft tools Outlook, Word, Excel, etc. Understanding of the end to end incident management life cycle Good knowledge of business processes Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS Key Performance Indicators Meet annual objectives Manage tickets within SLAs Timely implementation for hisher tasks and activities Main interfaces to other departments Business representatives to define business needs EndUsers with regards to reported issues and communication Business applications DevOps group to manage appropriate infrastructure support for applications External suppliers to manage open tickets and incidents Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
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support analyst
SOC Analyst
2019-09-06 16:18:44| Space-careers.com Jobs RSS
Position Reference 042 For our European institutional client, working on the European satellite navigation activities, we are looking for SOC Analyst to provide operational support to the Security Monitoring mission which runs under 247 operations. Tasks and Activities The scope of work will include Supervising the security and system status of the Galileo system using dedicated GSMC security tools e.g. memorydisk acquisition tools, network monitoring, IDS, firewalls and log centralisationcorrelation software Incident handling of any security alerts raised by the GSMC security tools by following GSMC operational procedures which cover security alert monitoring, incident categorisation and triage, incident response strategy and definition of recovery strategies Operating the GSMC Ticketing System to log and trace the full incident handling process Contributing to the review and refinement of the incident handling processes in order to optimise GSMC incident response capabilities Maintaining the lessons learnt knowledge base following incident closures Supporting the GSA Operational Analysts in developing the information security vision for Galileo system evolutions. Skills and Experience The following skills and experience are mandatory University degree in a relevant discipline with 2 years of relevant experience Level of knowledge in the use of security tools commonly used in computer incident handling like memory disk acquisition tools, network monitoring, IDS, firewalls and log centralisationcorrelation software Level of experience in the analysis, interpretation and handling of computer and network security related events Personnel certifications on information security e.g. CISSP or similar syllabus information security or relevant trainings e.g. SANS. High level of proficiency in the English language at least C1 level. Knowledge in other European languages will be an asset Applicants must currently be citizen of any of the EU countries or already in possession of an EU Secret clearance. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 26102019 About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Operations Analyst, Level II Customer Support
2019-08-27 16:18:14| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Operations Analyst, Level II Customer Support United States Manassas, Virginia Role Description Summary As the Operations Analyst, you will be responsible for taking ownership in resolving longterm and highly visible customer service incidents. You will coordinate with commercial, development, and technology teams to ensure delivery of bestinclass customer service. In this role, you will perform upgrades of day to day operations software needed by all Level 2 to maintain operational efficiency. In addition, you are expected to support the development of operational and system requirements by liaising with multiple departments within SES. You will also support other projects and activities affecting all areas of operations in order to provide bestinclass systems and services for SES operational teams. Responsibilities Key Result Areas Coordinate PMOCs efforts in supporting advanced CSD activities, such as HTS operational development, and furthering the integration of SatID, Satguard, Sentinel, and other emerging systems into operations Update monitoring plans after reconfigs etc., run ESG cals etc. Track and resolve complex technical and operational issues affecting customer transmissions on the SES satellite network including GSM, radar, sweepers, rebroadcast etc. Maintain the highest level of operational and technical knowledge of the communications monitoring systems in order to act as a systems expert in supporting 247 operations Ensure that operational tools used by the operations centers are appropriate and effective for their tasks Participate in internal and external customer meetings and conference calls, to develop strong relationships with key internal, external, and industry stakeholders Respond to escalations from operations teams on any topic affecting customer services Provide support to operations teams on any escalated issue affecting customer services Competencies Strong aptitude for a systems approach to problem solving and good analytical skills Innovative mindset and creative approach Ability to communicate well with others, in writing and verbally Strong customer focus demonstrate excellent customer service and interpersonal skills Ability to lead, motivate, and influence others Possess the ability to make timely, informed decisions that consider the facts, goals, and constraints Must be able to support customer training and support of sales when needed Selfmotivation attention to detail and accuracy Thorough knowledge of the HTS satellites Ability to work independently and in a team environment Qualification Experience Must be willing to work in a 247 environment, oncall rotation High level of knowledge of the following tools CSM, Satguard and SatID Minimum of 8 years working experience in technical customer support and servicesystem management Advanced knowledge of Carrier Monitoring and Geolocation systems, RF interference mitigation techniques An electricaltelecommunications BSMS degree, or equivalent qualifications and experience Strong proficiency in software tools and applications, such as Word, Excel, and PowerPoint. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE
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