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Tag: service manager

ESTRACK Service Delivery Manager

2018-05-29 16:27:12| Space-careers.com Jobs RSS

For our activities in the European Space Agency Darmstadt, Germany, we are currently seeking to employ a highly motivated and enthusiastic Service Delivery Manager to work in an exciting innovative international environment. The role will be part of a newly established Network Operations Centre NOC tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for realtime service requests from ESTRACK customers. Tasks and Responsibilities The main tasks of the Service Delivery Manager will be Managing the NOC shift teams Provide leadership and guidance to staff Act as an official interface to the customer Manage and maintain the shift plans in accordance with operational and legal requirements Act as the escalation point for issues for both staff and the customer Support to service transition rollout of new solutions and operational validation Support of LEOP launch and early orbit activities Reporting Tracking of issues and incidents Together with the training officer ensure ongoing training and recertification of the NOC staff QA including trackingresolution of actions, reporting and participation in reviewsaudits. The Ideal Candidate You will require good professional experience in service delivery in a 247 endtoend ground station environment. You will possess the following qualities Strong experience in team management and supervision in difficult 247 environments Strong leadership skills Experience in training and mentoring staff Experience in ITILbased service management Solid knowledge of KPISLA driven service environments Indepth knowledge of the ESAESTRACK operational environment and ground station operations Good knowledge of QA systems Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Proactive and confident personality with good persuasive skills Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Working IT knowledge, including Linux, networking concepts and common tools and software applications Working knowledge of telecommunications, including wave propagation, EM spectrum, modulation techniques, antennas, signal gain and loss, analogue and digital transmission, multiplexing and switching Have a good understanding of IT security concepts, technology and best practices Have a good understanding of IT networking WANLAN concepts, technology and troubleshooting PC literacy MS Office Products, Lotus Notes Able to write and present documentation and reports. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.

Tags: service manager delivery service delivery

Service Manager ESTEC Frame Contract

2018-03-30 12:25:33| Space-careers.com Jobs RSS

Position Reference 034 RHEA Group is recruiting a Service Manager for the RHEA Professional Engineering Services PES Business in the Netherlands. The position is responsible for ensuring the successful delivery of services to our key client in the Netherlands, the European Space Agency ESA and specifically ESTEC. RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its clients and continues to deliver as it commits to. The Service Manager will be part of the extended European PES Management team and will participate in the growth strategy of the business. This position is based in the RHEA Group office in Noordwijk and will report to the RHEA Group Business Manager for The Netherlands. Tasks and Activities The scope of work would include all RHEA Group employees and SubContractors who are working under the ESTEC Frame Contract. These are located in ESTEC NL, ESA HQParis and ECSAT Harwell, UK. The activities of the position, include Responsible for ensuring and monitoring the quality of the service provided for the ESTEC Frame Contract. Liaising between the client, the employees, Subcontractors and RHEA Group Support functions in the RHEA Group Belgian HQ. Coordinates the introduction of new employees ensuring the compliance and communication of all the contractual requirements. Manages the Financial Control of the contracts in comparison to the contract LOL and mission costs. Regularly meets with employees in the different locations to ensure the technical delivery is successful, and to ensure the service is performing. Builds strong relationships of trust with the client, understanding the technical and organisational challenges they face. Responsible for ensuring the deliverables of the contract are achieved on time. Compiling and quality assuring the monthly and quarterly reporting for the contracts. Completing all required financial reporting Monitoring the client KPIs. Participates in the performance management programme assisting in the annual performance review process Provides proposal preparation support in response to Restricted Tenders for Services on the ESTEC frame Champions the Health and Safety Programme and RHEA Groups Quality Management System at all locations where ESTEC frame employees are based. Provides support to plan and implement RHEA Group Marketing and Communications events in The Netherlands, Skills and Experience The following skills and experience are mandatory University level qualification in a technical or business discipline Must have experience in a technical services provider. Knowledge of ESA would be an advantage. Good organisational skills and planning Builds relationships easily. Diplomatic in your approach to problem solving Strong Business Acumen Excellent skills in MS EXCEL and numerical reasoning Good data analytical skills Competence in technical learning Excellent written and spoken English Excels within a multicultural environment and works well with remote teams Ability to travel when needed How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEA Groups Recruitment team at careersrheagroup.com no later than 30042018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.

Tags: service manager contract frame

IT Service Manager Responsable Technique.

2018-03-26 14:23:45| Space-careers.com Jobs RSS

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 100,000 colleagues globally who are equally as passionate about delivering great service as you. Package description This position can be offered as a permanent contract. The selected candidate will benefit from the posted worker status conditions salary and applicable benefits during his assignment. Relocation assistance provided if applicable. Full details on application. Main responsibilities As part of our outsourcing contract with one of our customers in French Guiana, Serco Europe is offering an assignment for one IT Service Manager Responsable Technique. Under the direct responsibility of the Agency Manager, the IT Service Manager Responsable Technique of our IT services contract will be responsible for the following nonexhaustive list of tasks General management Guarantee the technical execution of services that are entrusted to himher Guarantee that the organisation, the resources, supporting tools, services and adequate procedures are made available for the contract staff and their supervisors to enable them to fulfil their tasks correctly Ensure continuous technical and operational support Ensure the interface with the customer for everything related to the technical performance of our services excluding the commercial, financial or contractual aspect and bring forward proposals Prepare and conduct different contractual and operational meetings with our customers andor partners including writing and communicating technical and operational reports by respecting deadlines Participate in coordination meetings with our customer Technical management Understandanticipate the technical demands of our customer and propose tailored solutions Coordinate and monitor technical projects in cooperation with the customer and with the technical support of the contract Serco or partner Ensure a periodic oncall service Ensure a proper performance of corrective and preventive maintenance tasks Prioritize actions, verify the conditions for intervention Obtain and verify the intervention andor maintenance reports Control the quality of services in compliance with the schedule , the requirements, specifications, updates in documentation and feedback Establish and monitor performance indicators Ensure the operational administration of GMAO and the implementation of updates on maintenance plans Propose developments and improvements of the GMAO tool and other tools related to the services Ensure the effective management of the customers equipment obsolescence Team management Manage and distribute the workload within the teams Provide and explain work instructions and procedures Supervise all contract personnel with the support of management recruitment, training, annual appraisals, performance checks, career development Identify possible recruitment needs according to workload and participate in the candidate selection in cooperation with the Agency Manager In general, manage teams closely with the Agency Manager and the HR service Quality assurance QHSE Ensure that the Corporate demands of the group are met Guarantee the respect of hygiene and security rules including those of the customer Identify risks and take all necessary actions to reduce or eliminate them Ideal candidate Ideally, the selected candidate will meet the following main criteria At least 5 years of experience in an outsourcing role in a heterogeneous technical environment Windows, Unix Formal qualification engineer or senior technician and technical experience in one or various IT areas Knowledge of GMAO, ITIL methodology, project management, ISO standards Strong experience with outsourcing contract management Experience with technical team management Ability and willingness to build balanced and respectful relationships within multicultural teams but also on a higher level with clients and partners Strong and proven experience in a technical interface with demanding clients and strict respect for established procedures Strong and proven experience with managing small technical and multicultural teams around 15 people Serviceoriented mindset The role requires perfect knowledge of French spoken and in written, very good knowledge of English is an asset Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 100,000 employees worldwide.

Tags: service manager technique responsable

Galileo Service Manager

2017-12-11 18:16:46| Space-careers.com Jobs RSS

APPLICATION PROCEDURE For applications to be considered valid, candidates must submit an email to jobsgsa.europa.eu with a subject line of SURNAMENameVacancy Reference Number which contains the Agencys approved application form Download it here httpwww.gsa.europa.eugsajobopportunities. The Galileo Service Manager will report to the Galileo Services Programme Manager, nevertheless such hierarchical reporting may change, in perspective of the developments of the organisation. The Galileo Service Manager tasks and responsibilities will in principle include without limitation and subject to possible adjustments Managing the team responsible for the management of evolutions of the Open Service OS, Commercial Service CS, Search and Rescue SAR Service and the associated infrastructure Specifying the needs for Galileo Service Evolutions for OS, CS, and SAR Defining and documenting the service evolution roadmaps development, deployment, validation, rollout, decommissioning and associated implementation plans for each of the services OS, CS, and SAR, inline with the Service Development, Deployment and Validation Plan DDVP Ensuring regular updates to the Service Definition Document including evolution of performances Contributing to the preparation of services declarations for the OS, CS, and SAR services Steering the implementation of the associated design and development activities through the Working Arrangement with the European Space Agency ESA, and ensuring the associated GSA interface with ESA representatives Preparing and managing the evolution of the Galileo Facilities to implement the service evolutions, the GNSS Service Centre, and the SAR Galileo Centre. Guarantee proper interface for securing the evolutions of the Galileo Security Monitoring Centre GSMC and the Galileo Reference Centre GRC Preparing the requirements and designing the evolutions of the hosting facilities Galileo Control Centres, Galileo Remote Sites and of the Galileo Data Distribution Network GDDN, to be implemented by the Galileo Service Operator contractor Liaising with the Market Development Department concerning the user segment market matters, aiming at promoting the use of Galileo providing support to the management of related grants Preparing, in coordination with the GSA Security Department and ESA, the relevant Galileo security accreditation milestones Aligning all Service Evolutions activities for OS, CS, and SAR, with the Service Evolution activities for Public Regulated Service PRS, through close coordination with the PRS Service Manager Participating to all relevant internal and external boards and events, as member of the Galileo Exploitation Programme Management team Furthermore, the Galileo Service Manager contributes to other tasks of the Agency as necessary. The location of the post is foreseen to be GSA Headquarters Prague Czech Republic. In addition, regular to frequent missions are expected for this post. A.Eligibility criteria The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application A level of education which corresponds to completed university studies1 attested by a diploma when the normal period of university education is four years or more OR A level of education which corresponds to completed university studies attested by a diploma and at least one year of appropriate professional experience when the normal period of university education is three years In addition to the above, appropriate professional experience2 of at least twelve years Be a national of a Member State of the European Union or Norway Be entitled to his or her full rights as citizen Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved3 Have a thorough knowledge of one of the languages of the European Union4 and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties Be physically fit to perform the duties linked to the post5 B.Selection criteria All eligible applications, according to the aforementioned criteria part A, will be assessed against the requirements listed below. The Selection Board responsible for this selection will determine the criteria to be assessed in the various phases of the selection procedure assessment of the application forms, interview and written test prior to being granted access to the names of the applicants. At least all essential criteria will be assessed during the applications evaluation phase. Please note that noncompliance with at least one of the essential requirements B.1 will result in the exclusion of the candidate from the selection process. Advantageous requirements B.2 constitute additional assets and will not result in exclusion, if not fulfilled. 1 Essential qualifications and experience University degree in a relevant field Experience in planning and implementing systems andor services evolutions in an international environment Experience in leading teams Experience in managing projects andor leading procurement activities, preferably with multidisciplinary project teams Excellent knowledge of written and spoken English 2 Advantageous qualifications and experience Experience relevant to the tasks described above Experience in spacesatellite services Experience andor knowledge of Global Navigation Satellite Systems Experience andor knowledge of the institutional framework EU, ESA 3 Behavioural competences Motivation Leadership and people management skills with a result oriented approach Cooperative, collaborative, practical, solutiondriven and serviceoriented attitude Communications and negotiation skills Selfcontrol under pressure, ability to prioritise and to take appropriate and timely decisions 1 Only study titles that have been awarded in EU Member States or that are subject to the equivalence certificates issued by the authorities in the said Member States will be taken into consideration. 2 Only appropriate professional experience acquired after achieving the minimum qualification stated in A.1 shall be considered. Where additional periods of training and study are accompanied by periods of professional activity, only the latter will be considered as professional experience. Compulsory military service or equivalent civilian service accomplished after achieving the minimum qualification stated in A.1. will be taken into consideration. Internships will be taken into consideration if they are paid. Professional activities pursued parttime shall be calculated pro rata, on the basis of the percentage of fulltime hours worked. A given period may be counted only once. 3 Prior to the appointment, the successful candidate will be asked to provide a Police certificate confirming the absence of any criminal record. 4 The languages of the EU are Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Irish, German, Greek, Hungarian, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish, Swedish. 5 Before a successful candidate can be appointed, she will be medically examined by a selected medical service so that the Agency will be satisfied that she fulfils the requirement of Article 28e of the Staff Regulation of Officials of the European Union.

Tags: service manager galileo service manager

Service Manager for Software Support Team

2017-10-10 18:11:54| Space-careers.com Jobs RSS

Telespazio VEGA Deutschland is the first choice aerospace company for IT and engineering solutions and services. With more than 350 employees in Germany we shape the future of aerospace together and beyond. Our staff play a key role in determining our success through their qualifications, motivation, enthusiasm, different cultural backgrounds and their sense of teamwork. We are looking for a technical service manager with experiences in ground segment systems maintenance and sound software system engineering knowledge. As staff of the Ground Segment Systems Division, the objective is to ensure successful delivery of services to clients, including European Space institutions. Initially, the candidate will manage an established team in charge of the maintenance of the ground segment of one of the European Earth Observation satellites. This complex data processing system hardware and software is operational 247 with high performance requirements. We are looking forward to meeting you! ResponsibilitiesDuties The Service manager Is the managerial and technical interface to the customers technical representatives TR and monitor the service performance for each assigned work package WP Is responsible for the provision of the services assigned to the service team as specified in the work package descriptions WPDs and the service level requirements, planning and organising the service Manages the maintenance and support team, assigns tasks to the service team members Manages the subcontractors contributions to the service Prepares and delivers the monthly service report to the customer and company internal financial reports Agrees with TR on planning, execution and delivery aspects of the services with respect to schedule, activity priority or change of priority, technical content or other specific aspects of the tasks assigned Coordinates with the TR and plans oncall support and service delivery in critical phases Identifies opportunities to extendadd to the services delivered Prepares responses to change requests from the TR for existing or new WPs including subcontractor contributions Ensures through appropriate monitoring that the service team execute the services in compliance withadhering to customer operational practices, standards, requirements and service KPIs QualificationsExperience Degree in a technical domain e.g. informatics, software engineering, computer science. Strong software development experience in Java using Eclipse frameworks Essential Skills Experience in space industry, preferably with knowledge of satellite ground segment systems Excellent organisational skills and planning, team player Good communication and negotiation skills Diplomatic in the approach to problem solving Ability to build a strong relationship of trust with the customer, understanding the constraints the customer operates in Competent in technical uptake Ability to identify new business opportunities Proven capability to work within a multicultural environment and with remote team members Proactiveness Fluency in spoken and written English Desirable Skills Project or service management certification end to end ground segment systems integration and validation experience Understanding of complex hardware platforms and their configuration Knowledge of LINUX software package and tools Your Benefits of joining us By joining the Telespazio family, you will enjoy all the benefits of a competitive salary in a sustainable work environment, flexible working time models, diverse advancement and training opportunities for technical, language and soft skills, a generous holiday package as well as a company pension scheme. Furthermore, we support you with your relocation. Through our extensive network, we can also support your partner in finding a job at your new work location. Application Are you equally inspired by our visions and dreams? Get in touch with us today and send us your application! Your HR Contact for this position is Anke Mayer.

Tags: service support software team

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