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Service Delivery Manager for German Space Market
2017-09-27 16:13:24| Space-careers.com Jobs RSS
RHEA Group is currently recruiting a Service Delivery Manager for German Space Market for the RHEA Group Professional Engineering Services PES Business in Germany. The position is responsible for ensuring the successful delivery of services to our clients including European Institutions and industry in the Space Sector. RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its clients and continues to deliver as it commits to. The Service Manager will be part of the extended European PES Management team and will participate in the growth strategy of the business. This position is based in the RHEA Group office in Darmstadt, Germany and will report to the RHEA Group Business Manager Germany and France. Tasks and Activities The scope of work will include Responsible for managing the contract and ensuring quality of the service delivery to all PES clients in Germany, liaising between the client, the employees and RHEA Group back office. Coordinates the kickoff of new contracts, integrating the delivery and reporting requirements into the monthly planning and ensuring the onsite teams are aware of the contractual requirements. Performs the financial and technical monitoring of the contracts, highlighting possible risks and areas for improvement Assists in service review meetings to communicate technical tasks to the employees to achieve the deliverables. Builds strong relationships of trust with the client, understanding the technical and organisational challenges they face and identifying possible new business from RHEA Group. Responsible for ensuring the deliverables of the contract are achieved on time. Compiling and quality assuring the monthly and quarterly reporting of the service contracts under the German space institutional and industrial clients. Liaising with the technical staff for timely inputs Completing all required financial reporting Monitoring the internal and client KPIs. Implements and monitors the PES operations management processes across Germany. Ensuring clear communications with employees, and compliance to internal requirements. Reaches out on a regular basis to our employees in more remote locations, ensuring engagement with RHEA Group and managing any questionsconcerns they may have. Coordinates the performance management programme assisting in the annual performance review process Champions the Health and Safety Programme and RHEA Groups Quality Management System at all locations where employees are based. Skills and Experience The following skills and experience are mandatory DegreeMasters in an Engineering or Scientific discipline or equivalent Must have experience in a technical services provider. Knowledge of German space industry would be an advantage Ability to build networks social and professional easily Good organisational skills and planning Diplomatic in your approach to problem solving Strong Business Acumen Excellent skills in MS EXCEL and numerical reasoning Good data analytical skills Competence in technical learning Excellent written and spoken English and German Excels within a multicultural environment and works well with remote teams Ability to travel when needed How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEA Groups Recruitment team at careersrheagroup.com no later than 30102017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA GROUP RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.
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Service Manager
2017-09-12 09:10:45| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you. Package description Full details on application. Main responsibilities The Service Manager is responsible for the detailed definition of the Service Solution and the provision of the Service according to the Service Level Requirements and according to the Service Level Agreements in place. To this end, heshe Details and consolidates the Service Design Solution and the Service Catalogue Leads the Service Transition into Operations by planning and coordinating the resources to ensure that the requirements of Service Strategy encoded in Service Design are effectively realized in Service Operations Interfaces with the Customer and organizes Service Reviews Ensures a comprehensive and clear overview of the Service status, its trends, its criticalities and opportunities Guides the Service Management team resources in all Service Operations processes and functions. Ideal candidate The candidate should have a University degree in a relevant technical discipline or the equivalent work experience along with the following Knowledge of Service Design Definition Experience of ground segments operations Good problem solving techniques Good interpersonal skills Excellent written and verbal communications Excellent Interpersonal and team working capabilities Technical documentation writing English Fluency in English written and spoken Knowledge of Copernicus Ground Segment and Copernicus Data Access is mandatory Knowledge of ITIL v3 is mandatory. Please note that the closing date for is on 30092017. Preference will be given to employees within Categoria Protetta Law 6899 or registered in lista di mobilit. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide.
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Ranjit Rai Appointed Priorclave's Service Manager
2016-10-11 11:30:00| Food Processing Technology
Ranjit Rai has been announced as the new service manager for Priorclave.
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Metop Launch Service Procurement Manager
2016-07-12 17:06:45| Space-careers.com Jobs RSS
An exciting opportunity has just arisen to join Europes Meteorological Satellite Agency, playing a key part in managing the procurement of the launch services. This a challenging and rewarding role with 13 launches currently planned before 2040. The successful candidate shall participate in all aspects of the procurement process request for quotation, evaluation of bids and the final selection process. Along with a university degree, or equivalent, in a relevant subject, the key candidate shall require skillsexperience in each of the following areas Extensive experience relevant to launch services technology Practical experience of the procurement, preparation and execution of satellite launch campaigns A deep knowledge of the launcher market A thorough knowledge of other related aspects, such as acoustics, vibration or flight dynamics, along with practical experience in the implementation of management processes including Quality Assurance processes and tools would be considered advantageous. Applicants require excellent interpersonal and communication skills combined with a strong team leader and team player work ethic. All applicants must be EUMETSAT member state national with a good working knowledge of the English language, both spoken and written. For more information or to apply please visit httpsonlineapplication.eumetsat.int, job ref VN 1623.
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Service Manager
2016-05-30 17:08:35| Space-careers.com Jobs RSS
Telespazio VEGA Deutschland has been supporting the European Space Industry for over 30 years, including ESA, DLR, EUMETSAT and CNES. We are looking for a highly skilled, dynamic and motivated professional to provide excellent management services to our running projects in Gilching Division. The Service Manager will report to the Division Head for his tasks and duties and will perform his duties partially from our customer site at GSOC, DLR and Telespazio Office in Gilching. To keep the projects running in an efficient and profitable manner, to increase customer and our staffs satisfaction, loyalty and retention and to meet their expectations. The earliest start date for this position will be 1st of August 2016 and the submission deadline for interested candidates is 15th of June 2016. If you want to apply please send your CV and a motivation letter explaining reasons for your application in no more than 200 words. RESPONSIBILITIESDUTIES Manage multiple projects and clients with competence Organise meetings and write minutes Maintain cooperative relations with the customer key persons Develop a personal network in the customer environment Improve customer experience, engage customers and facilitate organic growth through listening to the customers and analysing requirements Updatedevelopmaintain service procedures, policies and standards for the running and all upcoming projects Demonstrate leadership by motivating, recruiting, training, and developing the team members with the active support of the Team LeadersGroup Leader to ensure top quality service to the Customer Discern and respond to issues at sites that pose risk and escalating accordingly Check and approve data for contract invoicing and payroll timesheets, mission requests, overtime DevelopUpdate tools to improve monitoring, reporting, invoicing of contract data Create and implement manpower deployment plans for his team Participate in the writing of technical and management offers Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Support the other functions of the company as required QUALIFICATIONS EXPERIENCE Bachelors Degree in any stream Preferably, some experience in project management or in any other Leadership role Preferably, some experience in dealing with the customers or in Sales Preferably, experience in spacecraft operations Fluency with MS tools in particular with MS excel Be fluent in English and German, both in speaking and writing Willingness to travel ESSENTIAL SKILLS Ability to perform work without appreciable direction Ability to think strategically and to lead Ability to prepare for and brief executive management SelfMotivated selfstarter Problemsolving skills Demonstrated CanDo Attitude Ability to MultiTask Security Clearance upto level Security is required. The same shall be organized by Telespazio VEGA upon recruitment DESIRABLE SKILLS Familiarity with DLR, GSOC Knowledge of latest management methods and techniques CERTIFICATION TRAINING Familiarizing Training, Duration 1 months BENEFITS Competitive salary plus a comprehensive benefits package including 30 days holiday, generous training possibilities and Telespazio VEGA Deutschland pension scheme is offered to the successful candidate. APPLICATION You are looking for a challenging position in a very interesting, international environment? Then you should send your detailed application preferably online with your availability and current salary status.
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