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User Support
2019-02-18 13:30:26| Space-careers.com Jobs RSS
Serco Nederland BV, Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a User Support based at ESTEC. Package description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main responsibilities We are looking for a skilled IT generalist with the ability to handle multiple technologies and take ownership of the technical tasks presented to them. The successful candidate will concentrate hisher activities on the following tasks and responsibilities Provide some 1st , 2nd level addedvalue IT support to 200 users. Quick respond to requests for service received by phone, email and in person, providing resolution, escalation when necessary and subsequent management of incidents. Proactive identification of potential incidents and providing resolutions before the incident occurs. Logging all received requests for assistance and maintaining ownership of the request until completion. Installation and maintenance of Windows and Mac desktops, laptops and peripherals as required. Provide application support for ESA Standard software packages as required. Provide application support for nonstandard software. Active participation in IT projects as required. Creation of documentation for user support tasks when required. User account management and process management for new and departing users. Liaise with the third parties to redirect issues to the responsible teams on behalf of SRE users. Assist in the recommendation for hardware and software purchases Assist in testing of software and hardware purchases. Assist in monitoring of existing systems to ensuring correct operation. Printer maintenance such as toner replacement and minor repairs. Cycling of LTO backup tapes. Operation of loan equipment pools. Work in a varying day time shift patern. Ideal candidate The idea candidate should have the following skills and experience Hardware experience Knowledge of PC desktops, laptops, Apple Mac laptops, iPhones and various peripherals in stand alone and networked environments. Knowledge of server and SAN hardware a strong advantage. HP Printers and digital senders in a network environment. Knowledge of Office network equipment minihubs, switches, etc. Software experience Good knowledge of Windows 201x, Windows 10, and macOS. Good knowledge of Internet software such as various web browsers and FTP clients. Ability to support MSOffice, Lotus Notes, McAfee Antivirus, Adobe Acrobat. Knowledge of Active directory Users and Computers. Knowledge of a call logging system. Ability to support adhoc client and server applications. Linux experience an advantage. Experience supporting Citrix from an end user perspective. Citrix Server experience beneficial. Knowledge of Microsoft SharePoint useful. Personal skills Work as part of a team but must also be able to self manage. Methodical and flexible approach. Customer and results focused. Enthusiasm in learning new products and tasks. Experience working with ITIL an advantage. Good time management. A desire to provide exceptional customer service. Good analytical and problem solving skills Selfmotivated with good organisational skills. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
Tags: support
user
user support
support user
Whats Wrong Here? Hint: Gimme Some Support Here
2019-02-13 22:28:34| Electrical Construction & Maintenance
Flexible wiring is a good choice here but don't overlook the support requirements.
MTG AIV Support Engineers mfd
2019-02-13 13:30:35| Space-careers.com Jobs RSS
About us SCISYS Deutschland GmbH in its Engineering Services business provides professional engineering and consultancy services supporting space programmes and missions. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. Moreover, we actively manage your professional development, training and career progression. We are looking for MTG AIV Support Engineers mfd to work at EUMETSAT in Darmstadt, Germany Tasks The principal task is to perform the AIV engineering activities foreseen for the Integration, Validation and Verification of the MTG Meteosat Third Generation Satellite System and support the MTG AIV team in the Geostationary Programme Division GEO. The main tasks will include Generation of Test Specifications for the MTG System AIV Generation of Test Results Analysis reports Generation of NonTest Based Verification reports Interaction with the MTG System Team for the procurement of test data identified in the Test Specifications, including the analysis of received deliverables and attending acceptance Tests Identification and development of additional tools to generate adhoc test data or to analyse the test results Generate test data using the available tools Generate test data by reconditioningmodifying the ones procured in coordination with the MTG system team Configuration management of tools test data sets A contribution to the following general AIV tasks is also foreseen Contribute to the acceptance of the MTG facilities before their integration in the MTG system Contribute to maintain the AIV schedule in coordination with the AIV engineering responsible Contribute to evolution of the VCD in coordination with the Requirements verification team Contribute, if needed, to the preparation of test procedure, including the automatic test procedures, and execution of tests in coordination with the Tests preparation and execution team Essential requirements University degree or equivalent in an engineering discipline relevant to the job profile Proven background with the development of System andor Ground Segments for Earth Observation Direct involvement in AIV activities for data processing chains of Earth Observation Systems, including generation of Test Specifications, specification and procurementdevelopment of test tools and of test data Direct involvement in AIV activities for Monitoring and Control of Earth Observation Systems, including generation of Test Specifications, specification and procurementdevelopment of test tools and of test data Experience in the analysis and reporting of verification results versus associated requirements Experience with software specification, design and development, including relevant standards Knowledge of higher programming languages, such as Python, CC, Java, bash scripting Capability to fulfil assigned tasks without supervision Excellent organisational and communication skills working language for the position is English Excellent interpersonal skills and demonstrated ability to work in a team Desired requirements Experience in use andor development of software frameworks, use of automating Tools for System deployment, testing and configuration Experience in writing SW documentation Familiarity with the ECSS standard Familiarity with IBM DOORs Experience in development of automatic tests Other Information Start date 1st June 2019 To apply visit www.scisys.despacejobs or email your CV and cover letter to recruitingscisys.de
Tags: support
engineers
mtg
mfd
Huntsman steps up technical support for footwear sector
2019-02-13 12:59:00| Daily apparel & textile news and comment - from just-style.com
Global chemicals company Huntsman has invested in new equipment in a bid to boost the research and development (R&D) services it offers to footwear producers and their manufacturing partners worldwide.
Tags: support
technical
steps
sector
States with highest per capita support for higher education, fiscal 2019
2019-02-12 21:28:45| American School & University
Wyoming allocated the most per capita in fiscal 2019 to support higher education.
Tags: support
education
states
higher
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