je.st
news
Tag: support user
Item 498 Amend Sewer User Charges Code to support updates to system development charges
2021-06-17 20:56:41| PortlandOnline
PDF Document, 1,635kbCategory: Current Agenda & Pending Items
Tags: support
user
system
code
ICT User Support Officer
2020-07-13 12:12:49| Space-careers.com Jobs RSS
GSA AND INFORMATION AND COMMUNICATION TECHNOLOGY FACILITY MANAGEMENT AND LOGISTICS ICT FML DEPARTMENT The European GNSS Agency GSA is responsible for the operations and service provision for the European Global Navigation Satellite Systems GNSS EGNOS and Galileo. By developing a new generation of GNSS, Europe is laying the foundation for new hightechnology industry development, leading to job creation and economic growth. These European flagship space programmes, which embody what can be achieved when Europe works together, are already bringing real benefits to people and business in Europe and around the world. The ICTFML Department is proactively contributing to the fulfilment of the Agencys mission, particularly regarding all matters related to the management of the information and communication systems. Among other tasks the ICTFML Department is supporting the business needs of the Agency from technical and organisational standpoints through coordinating and managing the ICT function, including planning and managing the implementation, operation, development, optimisation and maintenance of ICT infrastructure for both unclassified systems and systems processing EU classified information up to SECRET UE and across all GSA sites and remote offices currently Prague, Saint GermainenLaye, Toulouse, Brussels, Noordwijk and Madrid. The department coordinates the development, maintenance, optimisation and implementation of internal administrative procedures and related software applications, support to document management and archiving ensures that administrative procedures are synchronised with information systems in order to maximise the benefits from using modern technologies and the overall efficiency and performance of the Agency plans and ensures ICT security and infrastructure management as well as the ICT business continuity plan. It also provides ICT expertise to the GSA and support to end users internal and external in all GSA sites. TASKS AND RESPONSIBILITIES The ICT User Support Officer will provide support to users and administer ICT systems. He she will report to the ICT Helpdesk Team Leader or his assignee. The ICT User support officer main tasks and responsibilities will include Support users of GSA ICT Services, in particular on systems processing EU classified information, including Assist users in a professional and efficient way in order to solve incidents and service requests following ITIL best practices Conduct correct identification, logging and categorization of issues, escalating to other ICT groups as necessary Supervise the ICT support portal queue, making sure all tickets are assigned and logged properly. Administration of GSA ICT systems on basic administration level up to level of SECRET EU, including Administration of Active Directory services Administration of FilePrint services Administration of Intranet services SharePoint Administration of Email services Exchange Support and maintenance of ICT Videoconferencing infrastructure Provision and support of restricted ICT systems as instructed by Security and Operations teams Standalone computers and mobile devices. Full processing of ICT onboardingoffboarding of new users, including account management accurate attributes, handover sheets, proper permissions granted, etc. and set up and removal of ICT equipment Management of GSA ICT classified and unclassified assets hardware and software, including physical reception, storage, assignation and tracking Management of ICT Videoconferencing infrastructure, including room maintenance and support to end users Acting as Queue Manager of tickets opened on the Support Portal, ensuring all tickets are properly handled, processed and distributed amongst the team Proactive involvement in overall digital transformation of ICT infrastructure as subject matter expert Participation in complex ICT projects related to newly build data centres and cloud migration with focus on automation and simplification of user support Management of DIGIT contracts and preparation and review of GSA specific contracts Contribution to the preparation of tenders and contracts specifications by providing technical advice Ensuring the maintenance, development and provision of the system documentation, including end user documentation and training to GSA users Participation in hand over activities of newly procured or developed software or system to production environment as instructed Participation and support in ICT projects as requested by ICT Team Leaders or Head of ICT Keeping up with the latest ICT technologies and best practices in order to actively contribute to the continued ICT modernisation and continuous development and improvement of the systems Participation in selection and evaluation of outside specialists and subcontractors, if needed. MINIMUM QUALIFICATIONS The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application Have a level of education which corresponds to postsecondary education attested by a diploma, OR secondary education attested by a diploma giving access to postsecondary education and appropriate professional experience of three years Be a national of a Member State of the European Union Be entitled to his or her full rights as citizen Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties Be physically fit to perform the duties linked to the post SELECTION CRITERIA All eligible applications, according to the aforementioned criteria, will be assessed against the requirements listed below. The Selection Board responsible for this selection will determine the criteria to be assessed in the various phases of the selection procedure assessment of the application forms, interview and written test prior to being granted access to the names of the applicants. All essential criteria will be assessed during the applications evaluation phase. Noncompliance with any of the essential criteria may result in the exclusion of the candidate from the selection process. Advantageous criteria constitute additional assets and will not result in exclusion, if not fulfilled. When filling the online application, candidates are expected to include elements that demonstrate that their profile matches the requirements below. Essential criteria Education in a relevant field engineering, informatics, exact sciences, etc. Experience in management and administration of ICT systems on a basic level Experience in Microsoft tools ecosystem e.g. client and server OS, Exchange, Office, System Centre Configuration Manager, System Centre Service Manager, SharePoint, etc. Experience in supporting users of ICT systems and user support tools e.g. Service Manager, ServiceNow Excellent command of both written and spoken English Advantageous criteria Handson experience in administration andor management of ICT systems for processing unclassified and classified information up to SECRET UE or equivalent Professional certificates from Microsoft, Cisco and other relevant vendors Knowledge by training or experience of methodologies for ICT systems management preferably ITIL Behavioural competencies Motivation Excellent communication skills Sense of proactive initiative and team spirit Analytical and problem solving skills Stress management and adaptability. Application procedure In order to consider your application valid, you are required to log in and submit application through the GSA erecruitment portal httpswww.gsa.europa.eugsajobsopportunities A full job description and further information on the application procedure can be found here httpsvacancies.gsa.europa.euJobsVacancyDetails1452
Tags: support
user
officer
ict
User Support
2019-02-18 13:30:26| Space-careers.com Jobs RSS
Serco Nederland BV, Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a User Support based at ESTEC. Package description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main responsibilities We are looking for a skilled IT generalist with the ability to handle multiple technologies and take ownership of the technical tasks presented to them. The successful candidate will concentrate hisher activities on the following tasks and responsibilities Provide some 1st , 2nd level addedvalue IT support to 200 users. Quick respond to requests for service received by phone, email and in person, providing resolution, escalation when necessary and subsequent management of incidents. Proactive identification of potential incidents and providing resolutions before the incident occurs. Logging all received requests for assistance and maintaining ownership of the request until completion. Installation and maintenance of Windows and Mac desktops, laptops and peripherals as required. Provide application support for ESA Standard software packages as required. Provide application support for nonstandard software. Active participation in IT projects as required. Creation of documentation for user support tasks when required. User account management and process management for new and departing users. Liaise with the third parties to redirect issues to the responsible teams on behalf of SRE users. Assist in the recommendation for hardware and software purchases Assist in testing of software and hardware purchases. Assist in monitoring of existing systems to ensuring correct operation. Printer maintenance such as toner replacement and minor repairs. Cycling of LTO backup tapes. Operation of loan equipment pools. Work in a varying day time shift patern. Ideal candidate The idea candidate should have the following skills and experience Hardware experience Knowledge of PC desktops, laptops, Apple Mac laptops, iPhones and various peripherals in stand alone and networked environments. Knowledge of server and SAN hardware a strong advantage. HP Printers and digital senders in a network environment. Knowledge of Office network equipment minihubs, switches, etc. Software experience Good knowledge of Windows 201x, Windows 10, and macOS. Good knowledge of Internet software such as various web browsers and FTP clients. Ability to support MSOffice, Lotus Notes, McAfee Antivirus, Adobe Acrobat. Knowledge of Active directory Users and Computers. Knowledge of a call logging system. Ability to support adhoc client and server applications. Linux experience an advantage. Experience supporting Citrix from an end user perspective. Citrix Server experience beneficial. Knowledge of Microsoft SharePoint useful. Personal skills Work as part of a team but must also be able to self manage. Methodical and flexible approach. Customer and results focused. Enthusiasm in learning new products and tasks. Experience working with ITIL an advantage. Good time management. A desire to provide exceptional customer service. Good analytical and problem solving skills Selfmotivated with good organisational skills. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
Tags: support
user
user support
support user
User Training Support
2019-01-31 15:32:46| Space-careers.com Jobs RSS
Position Reference 015 You will have the opportunity to support ESA in preparing, maintaining and distributing packages of EO training materials and organizing training courses at ESRIN and at other locations. Tasks and Activities The scope of work will include Collect, select, harmonise, and integrate training material drawn from a wide range of specialist sources e.g. ESA, external experts including handout documentation, demonstration software, webbased course materials, and online training tools Produceupdate selfcontained packages of training materials in English language on a specific aspect of EO exploitation covering ESA , Sentinels and 3d Party EO missions, sensors, data products and the most uptodate exploitation methods Generate customised training packages suitable for courses at a variety of levels and adapted for a range of training audiences e.g. decisionmakers in publicservice, graduate postgraduate students, secondaryschool level classes Support the installation, configuration and testing of training packages incl. demonstration software modules, web tools and preselected example data sets on the dedicated training PCs in the training room at ESRIN and other locations Support the review of training material developed for and delivered to the Agency by 3d parties e.g. Eduspace modules, LEOWorks software tools Prepare or coordinate individual trainingcourses Supervise practical sessions Deliver specific coursemodules or talks based on customised training packages Prepare dedicated Advanced Training Event websites using off the shelf CONFTOOL Support the Agency in the preparation of dedicated MOOCs focused EO exploitation in the content definition, development of specific material and specialised support to the MOOC project team as appropriate Prepare a user satisfaction survey using off the shelf tools and Deliver summary reports on feedback from course attendees Support the maintenance and further evolution of the ESA EO education web site Maintaining and logging the daytoday contacts with external groups who are involved in the Agencys EO training activities e.g. member States organisations, external training and educational organisations, valueadding companies Post the lecture material, lecture recorded videos, and as appropriate data sets training software tools on the relevant website e.g.EO4society , Earthnet, ESA education Skills and Experience The following skills and experience are mandatory You have a qualified to tertiary level with e.g. professional diploma or certification, or university degree in subjects relevant to communication or EO. You have at least 5 years of experience in a directly relevant industrial or research environment. Extensive experience of ESA EO missions, related science and applications Specialist skills in exploitation of SAR and passive microwave sensors, Optical remote sensing of landocean, Radar Altimetry, Atmospheric sounding, Experience of EO data ordering, handling, processing archiving Expertise in image processing SW GIS tools e.g. Envi, ERDAS, ArcGIS, Arcinfo Experience in designing and producing training materials Experience in organising and performing training courses at different levels Good knowledge of EO data products, formats, and analysis tools, Good communication and technical writing skills How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 22022019. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: support
user
training
user support
User Networking Support
2019-01-31 15:32:46| Space-careers.com Jobs RSS
Position Reference 014 You will have the opportunity to support ESA on both external and internal communications related to the EO programmes missions and exploitation projects Tasks and Activities The scope of work will include Maintaining and logging the daytoday contacts with external EO users including programme actors, companies and user organisations involved in valueadding project activities, international organisations, new EO user communities Collect and register information and documentation coming from them Planning and maintenance of actions lists Preparation of missions for experts coming to ESRIN management of mission requests, interfacing with Travel Agency, taxi bookings, registration in the online Mission Approval System, mission completion claims, etc. Creation of nonspecialist general information broadsheets and newsletters Setup and administer small, dedicated online databases Lotus Notes, Access and archives to facilitate the internal sharing and updating of information on common divisional documents, divisional projects register, progress reporting, project planning, mission reports, actions status, common calendars Support the organisation of exploitation events e.g. workshops, symposia, UN COP including logistics planning, creation and administration of websites and databases for the management of abstract submission, programme definition, registration, document exchange, coordination of actions during event Support the deployment of dedicated Event User websites ie. Workshop or Training Course using off the shelf CONFTOOL Prepare a user satisfaction survey using off the shelf tools and prepare a report Support the creation of communication material for event announcements Build and administer documentation retrieval and archiving systems Skills and Experience The following skills and experience are mandatory You have a qualified tertiary level with e.g. professional diploma or certification, or university degree in subjects relevant to communication or EO. You have at least 5 years of experience in a directly relevant industrial or research environment. Good general knowledge of ESA and European EO user communities High proficiency in using web tools for retrieving publishing scientific information Experience in planning and organising workshops symposia Experience in promotional material production Good communication and technical writing skills Good organizational skills Expert proficiency in MS Office and MS Project Familiarity with Access, LotusNotes databases How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 22022019. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: support
user
networking
user support