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Customer Support Engineer

2020-10-07 14:12:47| Space-careers.com Jobs RSS

Customer Support Engineer Deadline for applications 14102020 Job Description For our client we are looking for a Customer Support Engineer for their location in Sulzbach, Germany. The jobholder is responsible for ensuring the defined operating state of a digital radio system with all network elements and applications. Tasks and Responsibilities Deployment Complex technical inquiries from external customers. Processing of all technical tasks Technical support for customers in a specific, complextechnical area to maintain the safety and reliability of fleet availability. Definition of Repair solutions Design Technical agreement TA Support engineering order ASEO Material improvements and improvements of technical publications to ensure the reliability of fleet and reduce maintenance costs Prepare technical reports and RETEXAnalyses Return of Experience Result Technical troubleshooting RDAS Repair Design ApprovalSheet TA Technical Agreement ASEO, supplier evaluation Design improvement suggestions Technical reports RETEXsynthesis Maintenance adjustment suggestions Adaptation proposal. Requirements At least Bachelors degree in Electrical Engineering Computer Science or Communications Engineering Further training as a technician specializing in communications engineering or communication technology is required Vocational training as ITAdministrator with many years of professional experience Vocational training as Network and system administrator with many years of professional experience work experience At least 35 years of experience in the following 2nd 3rd level support IP Routing Switching Roll out and support of digital mobile radio systems such as GSM, GPRS, UMTS, LTE or TETRA. Detailed knowledge of the following CRM and trouble ticket system Server virtualization Linux administration IT Security Databases and databasebased applications Good communication skills to ensure the flow of information The ability to integrate into a team High degree of responsibility, resilience and organizational talent Participation in the oncall service Willingness to travel occasionally. What do we offer? ATG offers excellent working conditions and provide you with all the other necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed, we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients. About ATG Europe Today, ATG is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space industry. Our headquarters is located in Noordwijk, the Netherlands and we have subsidiaries in Germany and the UK. Besides these countries, ATG also operates in Belgium, Sweden and Norway. ATG People is the key player in delivering highly educated personnel for RD environments throughout Europe. We are continually recruiting experienced Engineers for exciting, fulltime positions based at our customers sites. As an ATG Engineer, you will be working on very diverse missions and assignments. This opens up unique opportunities to be engaged in innovative projects and challenging you to perform to high standards and utilizing the full extent of your professional knowledge. Interested? Submit your CV and personal details through our website at www.jointhebrightestminds.com. For further questions, you can also contact our recruitment consultant Dali Naas directly on phone number 31 0614738707.

Tags: support customer engineer customer support

Brilliant Group, Inc. Ramps Up Support for European Customers

2020-10-07 13:00:00| Coatings World Breaking News

Warehouse location in The Netherlands now provides fast, cost-effective delivery across Europe.

Tags: support group customers european

Dependability and Safety Support Engineer

2020-10-07 12:13:24| Space-careers.com Jobs RSS

Position Reference 645 We are currently looking for a Dependability and Safety Support Engineer to work in the city of Noordwijk, The Netherlands. Tasks and Activities The scope of work will include Support collection and exploitation of Inorbit data. Support RD activities e.g. TRP, GSP, GSTP, CDs Dossiers etc.. Contribute to continual improvement of the RAMS methods and tools. Support preparation of training courses and materials. Support organisation of conferences and workshops. Participate in collaborative activities with universities, research institutes and industry Research Fellowship, OSIP, etc.. Support preparation and assessment of Safety Data Package for Safety Authority approval. Contribute to establishing project specific programmatic and technical dependability and safety requirements within the framework of the ESA Product Assurance Safety baseline. Support to projects in the evaluation and monitoring of Contractors plans, technical specifications and efforts proposed for the execution of the dependability and safety programs. Support to the concurrent design facility CDF studies by performing technical risk assessment and relevant dependability and safety analyses. Evaluation of dependability and safety analyses, technical notes, technical risk assessments, risk reduction processes and the associated preventive or corrective actions. Defining and controlling the implementation of the applicable dependability and safety related acceptance requirements including risk acceptance criteria. Support dependability and safety verification activities, including hazard closeout and disposition of related NCR, RFW and Critical Items. Participating in project reviews to assess compliance with the applicable RAMS requirements and to formulate acceptreject recommendations. Skills and Experience The following skills and experience are mandatory PhD or Masters Degree in Engineering from a recognised Institution of secondary studies or equivalent. Minimum 4 years of relevant experience of application of RAMS engineering to space programs, including in ground andor ground based systems and operations. Minimum 4 years of experience in design and engineering of safety critical systems. A handson knowledge of the RAMS analyses and methodologies Hardware and Software, preparation of relevant RAMS documentation during the overall project lifecycle and application of ECSS dependability and safety standards. The following skills would be highly desirable Experience in dependability and safety engineering management processes and objectives and experience during operations. Experience in the field of ground safety and projects assistance in obtaining the relevant launch centre safety certification. Knowledge of RTCADO178C Software Considerations in Airborne Systems and Equipment Certification and related certification schemes, and experience in interfacing certification authorities. Knowledge of EU Safety Directive as Directive 9837EC Machinery, Directive 9992EC Risk from Explosive Atmospheres, Directive 9723EC Pressure Equipment and other safety directives relevant for space. Familiarity with space product assurance practices together with a good working knowledge of appropriate RAMS tools. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 30102020. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.

Tags: support safety engineer dependability

Software Product Assurance Support Engineer

2020-10-06 11:09:58| Space-careers.com Jobs RSS

Summary A great opportunity for an experienced Software Engineer to join the Telespazio VEGA UK team, working on site at the European Space Agency in the Netherlands. Objective To support activities within the area of Software Product Assurance PA and in the development of good software practices within ESA, in particular combining Agile practices to enhance developments across Machine Learning, Big Data and many other areas. Responsibilities Duties The successful candidate will have the opportunity to Contribute to the establishing of the programmatic and technical software PA requirements within the framework of the ESA Software policy. Evaluate Contractors plans, technical specifications and efforts proposed for the execution of the software product assurance programme. Monitor and evaluate software product analyses, reports and technical notes. Participate to project reviews, meetings, Configuration Control Boards, Nonconformance Review Boards and Software Review Boards. Prepare design tradeoffs, analyses and reports using metrics to support project decisions. Participate to software product evaluations and process assessments. Establish and maintain databases to track NCRs, RFWs, action items etc. as required Qualifications Experience Masters degree in software engineering or computer science with background on space engineering. Familiarity with space product assurance practices together with a good working knowledge of appropriate working tools. Practical experience in applying ECSS software standards. Knowledge and proven experience in the following areas Configuration management of complex systems. Software engineering and PA in critical applications. Essential Skills Agile practices e.g. Scrum Master Product Owner other Agile frameworks as SAFE, Lean or Kanban. Quality assurance for Machine Learning models. Big Data software architectures and life cycles. Data quality assurance. Cybersecurity assurance, security evaluation and certification, ISO27001. Handson experience with static code analysis and tools. Alternative software development life cycles, continuous integration and tools. Qualities Strong English language skills Promoting cooperation and teamworking, problem solving

Tags: support software product assurance