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Tag: support officer

Project Support Officer

2021-05-04 09:13:11| Space-careers.com Jobs RSS

Are you an experienced officer with strong reporting, analysis, communication and IT skills? Do you have at least 4 years working experience in IT Engineering and expertise, adoption and Project Support services field? You could be our new Project Support Officer. Come join Serco team at the European Space Agency in Paris. Serco is among the leading Space Industry and Services Companies. We have over 40 years experience in supporting the space sector Since the creation of the European Space Agency ESA, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Job Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities Project Support Officer has to provide, document and implement solutions in support of the definition, design, preparation and deployment of innovation and evolution activities Project Support Service tasks Weekly meeting with project lead. Organise project meetings with stakeholders. Organise technical reviews. Maintain project documents by filing all project documents in an appropriate library and ensuring that all documents are accurate and accepted by the Project Manager. Identify Problems or Risks that could affect the progression of the project. Manage the overall project schedule, monitoring deadlines for each project task. Check regularly that every deadline is still possible and report any potential delays to the Project Manager. IT Engineering Service tasks Provide technical expertise and guidance relative to the 3 pillars of the project physical workplace, Digital and smart services and New ways of working. Gather the project stake holders needs and formalise the requirements related to new IT infrastructure and digital solution. Ensure that the new IT solutions are aligned with user needs. Review technical documentation and provide feedback. Update of the project plan evolution activity plan. Prepare adhoc presentations, upon request of the manager. Attend progress meeting and reporting to the manager. Coordinate Proof of Concept and pilot activities engaging users, collecting and documenting their feedback on new IT services. Collaborate with all the team members of the project. Adoption Service tasks Coordinate all activities on adoption initiatives, and produce an adoption plan. Participate to Service Readiness Reviews for the acceptance of newly deployed services. Participate to the definition of communication campaigns. Coordination role for the execution of user training campaign. Coordinate with internal and external communication providers. Successful Candidate Technical masters degree with a minimum of 4 years experience. Excellent verbal and written communications in English and French. Excellent verbal communication and presentation skills. Critical and creative thinking and analytical skills. Effort estimation capabilities even based on minimum expressed requirements. Ability to manage multiple priorities under pressure, troubleshoot, and to meet short and longterm deadlines. Excellent organizational and planning skills. Thorough familiarity with word processing, spreadsheet, and project scheduling computer applications. MS Office 365 ecosystem functionalities WAN, LAN, WLAN, Internet, workplace, security and GSM indoor infrastructure. Video conferencing equipments and software e.g. CISCO, Polycom, WebEx, TeamsSkype. Experience in the area of adoption management. Knowledgeable about ESAs environment. Ability to engage people and clearly articulate messages and contents.

Tags: support project officer support project

Operations Support Officer

2021-02-09 16:14:31| Space-careers.com Jobs RSS

Position Reference 781 We are currently looking for an Operations Support Officer to support the local employees working with RHEAs clients in France. Its a key position for RHEA employees, assisting in their working lives, establishing them in their country of work and at the client site. The Operations Support Officer will be key in managing the shift schedules and for the administration of the client contracts, acting as an interface between the employees and business services. The scope of work will include Providing local HR assistance Giving support to expatriate employees including relocation, registration to local authority, Health Insurance etc. Ensuring employees feel comfortable in their new environment. Providing employment documents that are needed for working and living in France. Having input into the development and support for the implementation of new policies and procedures. Sickness and absence management. Administration of local benefits e.g. Meal Vouchers. Act as the local interface with the HR team in Belgium. Coordination of the teams working 247 shifts. Ensuring communication of working hours. Managing the administration and coordination of the shift schedule. Being part of the oncall team, for last minute emergencies or arranging sickness backups. Coordinating Health and Safety arrangements for the local employees such as medical checks, acting as the point of contact for employees to report accidents and health concerns. Responsible for Mission Management. Organisation of missions including travel and hotel bookings. Review and 1st level approval of expenses. Preparation of draft reports for the client and internal reporting, such as Monthly Activity reports Hours reporting. Supporting the business in Time Management and related administration. Participating in the process to encourage employees to take their holidays within a 12 month period. Monitoring the submission of timesheets. Coordination of Training and development activities, following up on requests, cost estimates, ensuring admin is completed, booking of training courses or conferences. Providing the onboarding of employees training them in the admin processes, who to contact, Health and Safety etc. Coordinating any employee or client events such as Christmas events, communications and presentations etc. Skills and Experience The following skills and experience are mandatory At least 5 years of working experience in an HR or Operations team. Experience of the process for organising, coordinating or administering 247 shifts in France. Strong attention to detail, with numerical accuracy. Good organisational and planning skills, with a strong ability to work under strict deadlines. Ability to work both autonomously and as part of a team. Capability to build trust and show inspiring leadership based on strong indirect management skills. Practical approach to problem solving. Strong verbal and written communication skills within a multicultural environment. Proficiency in MS Office. Fluency in French C1 level and English minimum B2 level, both written and spoken. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 28022021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.

Tags: support operations officer operations officer

ICT User Support Officer

2020-07-13 12:12:49| Space-careers.com Jobs RSS

GSA AND INFORMATION AND COMMUNICATION TECHNOLOGY FACILITY MANAGEMENT AND LOGISTICS ICT FML DEPARTMENT The European GNSS Agency GSA is responsible for the operations and service provision for the European Global Navigation Satellite Systems GNSS EGNOS and Galileo. By developing a new generation of GNSS, Europe is laying the foundation for new hightechnology industry development, leading to job creation and economic growth. These European flagship space programmes, which embody what can be achieved when Europe works together, are already bringing real benefits to people and business in Europe and around the world. The ICTFML Department is proactively contributing to the fulfilment of the Agencys mission, particularly regarding all matters related to the management of the information and communication systems. Among other tasks the ICTFML Department is supporting the business needs of the Agency from technical and organisational standpoints through coordinating and managing the ICT function, including planning and managing the implementation, operation, development, optimisation and maintenance of ICT infrastructure for both unclassified systems and systems processing EU classified information up to SECRET UE and across all GSA sites and remote offices currently Prague, Saint GermainenLaye, Toulouse, Brussels, Noordwijk and Madrid. The department coordinates the development, maintenance, optimisation and implementation of internal administrative procedures and related software applications, support to document management and archiving ensures that administrative procedures are synchronised with information systems in order to maximise the benefits from using modern technologies and the overall efficiency and performance of the Agency plans and ensures ICT security and infrastructure management as well as the ICT business continuity plan. It also provides ICT expertise to the GSA and support to end users internal and external in all GSA sites. TASKS AND RESPONSIBILITIES The ICT User Support Officer will provide support to users and administer ICT systems. He she will report to the ICT Helpdesk Team Leader or his assignee. The ICT User support officer main tasks and responsibilities will include Support users of GSA ICT Services, in particular on systems processing EU classified information, including Assist users in a professional and efficient way in order to solve incidents and service requests following ITIL best practices Conduct correct identification, logging and categorization of issues, escalating to other ICT groups as necessary Supervise the ICT support portal queue, making sure all tickets are assigned and logged properly. Administration of GSA ICT systems on basic administration level up to level of SECRET EU, including Administration of Active Directory services Administration of FilePrint services Administration of Intranet services SharePoint Administration of Email services Exchange Support and maintenance of ICT Videoconferencing infrastructure Provision and support of restricted ICT systems as instructed by Security and Operations teams Standalone computers and mobile devices. Full processing of ICT onboardingoffboarding of new users, including account management accurate attributes, handover sheets, proper permissions granted, etc. and set up and removal of ICT equipment Management of GSA ICT classified and unclassified assets hardware and software, including physical reception, storage, assignation and tracking Management of ICT Videoconferencing infrastructure, including room maintenance and support to end users Acting as Queue Manager of tickets opened on the Support Portal, ensuring all tickets are properly handled, processed and distributed amongst the team Proactive involvement in overall digital transformation of ICT infrastructure as subject matter expert Participation in complex ICT projects related to newly build data centres and cloud migration with focus on automation and simplification of user support Management of DIGIT contracts and preparation and review of GSA specific contracts Contribution to the preparation of tenders and contracts specifications by providing technical advice Ensuring the maintenance, development and provision of the system documentation, including end user documentation and training to GSA users Participation in hand over activities of newly procured or developed software or system to production environment as instructed Participation and support in ICT projects as requested by ICT Team Leaders or Head of ICT Keeping up with the latest ICT technologies and best practices in order to actively contribute to the continued ICT modernisation and continuous development and improvement of the systems Participation in selection and evaluation of outside specialists and subcontractors, if needed. MINIMUM QUALIFICATIONS The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application Have a level of education which corresponds to postsecondary education attested by a diploma, OR secondary education attested by a diploma giving access to postsecondary education and appropriate professional experience of three years Be a national of a Member State of the European Union Be entitled to his or her full rights as citizen Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties Be physically fit to perform the duties linked to the post SELECTION CRITERIA All eligible applications, according to the aforementioned criteria, will be assessed against the requirements listed below. The Selection Board responsible for this selection will determine the criteria to be assessed in the various phases of the selection procedure assessment of the application forms, interview and written test prior to being granted access to the names of the applicants. All essential criteria will be assessed during the applications evaluation phase. Noncompliance with any of the essential criteria may result in the exclusion of the candidate from the selection process. Advantageous criteria constitute additional assets and will not result in exclusion, if not fulfilled. When filling the online application, candidates are expected to include elements that demonstrate that their profile matches the requirements below. Essential criteria Education in a relevant field engineering, informatics, exact sciences, etc. Experience in management and administration of ICT systems on a basic level Experience in Microsoft tools ecosystem e.g. client and server OS, Exchange, Office, System Centre Configuration Manager, System Centre Service Manager, SharePoint, etc. Experience in supporting users of ICT systems and user support tools e.g. Service Manager, ServiceNow Excellent command of both written and spoken English Advantageous criteria Handson experience in administration andor management of ICT systems for processing unclassified and classified information up to SECRET UE or equivalent Professional certificates from Microsoft, Cisco and other relevant vendors Knowledge by training or experience of methodologies for ICT systems management preferably ITIL Behavioural competencies Motivation Excellent communication skills Sense of proactive initiative and team spirit Analytical and problem solving skills Stress management and adaptability. Application procedure In order to consider your application valid, you are required to log in and submit application through the GSA erecruitment portal httpswww.gsa.europa.eugsajobsopportunities A full job description and further information on the application procedure can be found here httpsvacancies.gsa.europa.euJobsVacancyDetails1452

Tags: support user officer ict

Digital Communications Support Officer

2020-06-25 17:13:28| Space-careers.com Jobs RSS

GSA AND COMMUNICATIONS The European GNSS Agency GSA is responsible for the operations and service provision for the European Global Navigation Satellite Systems EGNSS EGNOS and Galileo. By developing a new generation of GNSS, Europe is laying the foundation for new hightechnology industry development, leading to job creation and economic growth. These European flagship space programmes, which embody what can be achieved when Europe works together, are already bringing real benefits to people and business in Europe and around the world. The GSA Communications team is responsible for the provision of information, promotional activities, and outreach initiatives of the GSA in general. Among other things, the GSAs communication activities focus on the development and implementation of communication strategies and initiatives that support the objectives of the Agency and its programmes. TASKS AND RESPONSIBILITIES We are looking for a Digital Communications Support Officer to monitor, manage and enhance the GSA and EU Space Programmes digital presence and assets such as websites, online tools, social media and mobile apps, keeping abreast with the latest features and trends in digital communication. You will be part of an agile communications team, and work across GSA departments and services. Your main tasks and responsibilities will include among others Support communications initiatives to increase GSA, Galileo and EGNOS brand positioning and raise awareness on EU Space Programmes, implementing a wide range of digital communications, promotion and communityengagement initiatives Write compelling content for web and social media tailored to the needs of a wide range of users including Member States and European Union stakeholders, industry, user communities and the public at large Contribute to the implementation of current and new digital solutions to reach existing and new user communities and enhance programme visibility including newsletters, videos, apps, webinars, online surveys and user consultations Create engaging digital strategies and support the organisation and management of events such as hackathons, webinars competitions and online consultations Propose upgrades and updates of GSA websites and digital channels to keep abreast with the latest trends and tools to enhance user experience and GSAs digital profile Create opportunities for joint online social media campaigns with stakeholders and user communities Contribute to the planning and integration of social media and other audienceengagement tools as part of GSA broader communications strategy Contribute to the creation of multimedia content and material including graphics, banners, videos, animations, and paid campaigns Support the management and monitoring of social media activities, using analytics and insights to improve content and outreach and prepare reports to monitor trends and propose updates to the digital communication strategy Support major revamps of GSA sites, including user interface and user experience UIUX design, content gap analysis and content type requirements, development of the information architecture and wireframes Ensure shared learning and adoption of creative best practices across the team Support the compliance of events with the applicable EU financial and legal rules Ensure all operations comply with the current Copyright regulations and Regulation EU N 20181725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, officers and agencies and on the free movement of such data. MINIMUM QUALIFICATIONS The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application Have a level of education which corresponds to postsecondary education attested by a diploma, OR secondary education attested by a diploma giving access to postsecondary education and appropriate professional experience of three years Be a national of a Member State of the European Union Be entitled to his or her full rights as citizen Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties Be physically fit to perform the duties linked to the post. SELECTION CRITERIA All eligible applications, according to the aforementioned criteria, will be assessed against the requirements listed below. The Selection Board responsible for this selection will determine the criteria to be assessed in the various phases of the selection procedure assessment of the application forms, interview and written test prior to being granted access to the names of the applicants. All essential criteria will be assessed during the applications evaluation phase. Noncompliance with any of the essential criteria may result in the exclusion of the candidate from the selection process. Advantageous criteria constitute additional assets and will not result in exclusion, if not fulfilled. When filling the online application, candidates are expected to include elements that demonstrate that their profile matches the requirements below. Essential criteria University degree in communications, marketing, international relations or another relevant field Proven experience in using content management system CMS and managing professional social media platforms Hootsuite, Smarp, Facebook, Twitter, LinkedIn, Instagram and YouTube and digital communications strategies Proven track record of developing accurate and engaging digital content for a variety of channels and formats Excellent command of both written and spoken English Advantageous criteria Knowledge of the structure of the EU, its agencies and the working procedures Experience working in an international organisation in a multicultural and interdisciplinary environment Experience with Drupal Content Management System and maintenance of applications on the Drupal platform Experience with Adobe Creative Cloud InDesign, Photoshop, Illustrator and Acrobat Pro Behavioural competencies Motivation Creativity Excellent communication skills Ability to work with others within the team and with external stakeholders Ability to deliver accurate work under pressure, organise workload and prioritise tasks. Application procedure In order to consider your application valid, you are required to log in and submit application through the GSA erecruitment portal httpswww.gsa.europa.eugsajobsopportunities A full job description and further information on the application procedure can be found here httpsvacancies.gsa.europa.euJobsVacancyDetails1449

Tags: support digital communications officer

Quality Support Officer

2020-06-16 13:11:57| Space-careers.com Jobs RSS

GSA AND PROJECT CONTROL DEPARTMENT QUALITY The European GNSS Agency GSA is responsible for the operations and service provision for the European Global Navigation Satellite Systems GNSS EGNOS and Galileo. By developing a new generation of GNSS, Europe is laying the foundation for new hightechnology industry development, leading to job creation and economic growth. These European flagship space programmes, which embody what can be achieved when Europe works together, are already bringing real benefits to people and business in Europe and around the world. The European GNSS infrastructure includes approximately worldwide 30 sites for Galileo and 50 sites for EGNOS. With the introduction of the new Space Regulation, expected to enter into force in 2021, it is expected to expand the Agencys scope of activities beyond Galileo and EGNOS, to other components, such as Copernicus for Earth Observation, GOVSATCOM for Governmental Space Communications and Space Situational Awareness SSA. The Project Control Department Quality handles all matters related to project control and quality management of the Galileo and EGNOS programmes. TASKS AND RESPONSIBILITIES The Quality Support Officer will join the Project Control Department and Quality. The Quality team is responsible for providing an adequate assurance to GSA on developing and maintaining quality processes in compliance with the requirements. The mission of the Quality team is to coordinate the process improvement methods and evaluations, contributing to increased efficiency and effectiveness, harmonised quality assurance, and consolidation of all related policies, processes and standards. The Quality Support Officer will report to the Head of department or hisher assignees. The successful candidate will be responsible for the following tasks Contribute to maintaining and improving the GSA quality processes and standards Support the effective and efficient implementation of the Integrated Management System and the Quality Management System in particular Support the review of the governance and decisionmaking documents from a quality perspective Contribute to the development and maintenance of a quality plan defining the quality assessment activities Assist the performance of quality assessments and audits, as necessary Provide support in quality groups, seminars, network meetings, and other related events Contribute to the definition, planning and coordination of the execution of horizontal projects, by effectively applying relevant project management procedures Assist and report to the Quality Manager on development and implementation of a strategy for GSA Perform any other tasks as required, upon request of the Head of department or hisher assignees. MINIMUM QUALIFICATIONS The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application Have a level of education which corresponds to postsecondary education attested by a diploma, OR secondary education attested by a diploma giving access to postsecondary education and appropriate professional experience of three years Be a national of a Member State of the European Union Be entitled to his or her full rights as citizen Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties Be physically fit to perform the duties linked to the post. Application procedure In order to consider your application valid, you are required to log in and submit application through the GSA erecruitment portal httpswww.gsa.europa.eugsajobsopportunities A full job description and further information on the application procedure can be found here.

Tags: support quality officer support officer

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