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IT Service Manager
2021-07-23 18:13:07| Space-careers.com Jobs RSS
Position Reference 900 RHEA is currently looking for an IT Service Manager to work at our clients premises in the city of Frascati, Italy, with regular visitsmeetings at ESAHQ in the city of Paris, France. ESA is leading a program of transformation of its Headquarters centered on three pillars Physical workspace, Digital and smart services, Ways of working. The implementation of the ESA HQ Project is composed of a number of WPs involving representatives from several directorates and departments contract, finance, communication, legal, FM, IT, of which the implementation of the IT Infrastructure Digital Services is Work Package WP700. Tasks and Activities The scope of work will include Weekly meeting with WP700 lead. Organise project meetings involving sub WP700 leads, IT experts, IT providers. Supporting the project execution in each of its phases. Organise technical reviews involving WP leads, IT experts, IT providers, promotor representatives. Maintain project documents by filing all project documents in an appropriate library and ensuring that all documents are accurate and accepted by the Project Manager. Identify Problems or Risks that could affect the progression of the project and communicate these to the WP700 lead. Manage the overall WP 700 schedule, monitoring deadlines for each project task. Check regularly that every deadline is still possible and report any potential delays to the WP 700 Project Manager. Provide technical expertise and guidance relative to the 3 pillars of the project physical workplace, Digital and smart services and New ways of working. Gather the project stake holders needs and formalise the requirements related to new IT infrastructure and digital solution. Ensure that the new IT solutions are aligned with user needs. Ensure that the technical documentation produced by the different sub WPs is in accordance with ESA QMS and ESA Security Directives, so to ensure service acceptance of the technical solution. Review technical documentation and provide feedback. Update of the project plan evolution activity plan. Prepare adhoc presentations, upon request of the WP700 manager. Attend sub WPs progress meeting and reporting to WP700 manager. Coordinate POC and pilot activities engaging users, collecting and documenting their feedback on new IT services. Coordinate all activities on adoption initiatives, and produce an adoption plan. Participate to Service Readiness Reviews for the acceptance of newly deployed services. Participate to the definition of communication campaigns. Coordination role for the execution of user training campaign. Coordinate with internal and external communication providers. Skills and Experience The following skills and experience are mandatory Masters degree or PhD in a relevant discipline, with at least 4 years of relevant working experience. Minimum 2 years experience in project management support. Excellent verbal communication and presentation skills. Excellent critical and creative thinking and analytical skills. Excellent effort estimation capabilities, even based on minimum expressed requirements. Ability to manage multiple priorities under pressure, troubleshoot, and to meet short and longterm deadlines. Excellent organizational and planning skills. Thorough familiarity with word processing, spreadsheet, and project scheduling computer applications. Ability to work effectively as a manager, within a team and independently. Proficiency in the use of the MS Office 365 ecosystem functionalities. Previous experience with WAN, LAN, WLAN, Internet infrastructure workplace infrastructure DNSDHCP, print server, file server security infrastructure firewall, etc. GSM indoor infrastructure video conferencing equipments and software e.g. CISCO, Polycom, WebEx, TeamsSkype. Basic knowledge with communications technologies. Excellent verbal communication and presentation skills. Experience in the area of adoption management. Knowledgeable about ESAs environment. Ability to engage people and clearly articulate messages and contents. Fluency in English and French, both written and spoken. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 13092021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.
Oil and Gas Investor: The Role of Tech and Service in Energy Transition
2021-07-23 10:00:00| OGI
The oil and gas industry is being pressured in multiple ways to reduce emissions and redouble energy transition efforts but the technology and services sector is already making progress. Heres how.
Tags: service
role
energy
tech
Whitley named Foreign Agricultural Service administrator
2021-07-22 17:33:00| National Hog Farmer
Career USDA staffer takes over top position to help navigate latest trade landscape and find new ways to support farmers.
Tags: service
foreign
administrator
named
Back to the Basics: Customer Service Best Practices Any Hauler Can and Should Implement (WasteExpo 2021)
2021-07-22 17:20:00| Waste Age
Excellent customer service is critical to running a successful business, especially if youre operating a business in a competitive industry such as the waste and recycling industry. Customers expect timely and efficient support when an issue arises;
Tags: back
service
should
customer
Service Engineering and Service Management Senior Engineers mfd EU Space Program
2021-07-21 15:13:48| Space-careers.com Jobs RSS
LSE Space GmbH is looking for Senior Engineers mfd to support our services for the existing and future EU Space Program missions in the area of service engineering and service management. You will be assigned one or several of the following tasks Service management support for the delivered services Prepare service evolution plans including elements of schedule, cost, risk, performance Organize and conduct service reviews to evaluate the service provision quality and the service evolutions Participate in engineering boards, change control boards, reviews and progress meetings Monitor and supervise key performance indicators Service performance analysis Define, implement and validate measures to monitor the service performance Review and consolidate performance reports Define campaign based service performance analysis Service engineering support for Programs evolutions Provide mission analyses and technical assessments Define decision criteria on mission and service baseline for next generation of European space program systems. Define activities, evaluate proposals and follow up projects in the frame of the EU RD activities related to European Space Programs. Support the assessment of the security baseline for system evolutions Prepare proposals for new and updated mission and service requirements Certification engineering Elaborate, maintain and verify certification requirements applicable to the service and system evolutions Monitor and control system certification related activities in support of the European space program Service Providers Support the safety manager for any topics related to the continued safety of the services wherever applicable. Standardization activities Follow up relevant standardization working groups Assess standardization proposals compatibility with implemented services and system Evaluate potential impacts on services arising from standardization proposals Support the preparation of draft standards considering system and service evolutions Skills Experience in satellite missions, in particular EU Space programs Space andor ground segment experience in the areas of engineering, maintenance andor operations Able to work in an interdisciplinary team Selfstarter, able to work independently with no supervision Management skills Willingness to travel several days per month Fluent in English, both in speech and writing Other language skills would be a plus Academic requirements a University or similar degree in engineering or similar discipline. Locations Prague Brussels Start date 1st November 2021 Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with security requirements, the candidate has to hold an EU citizenship and has to be eligible to obtain a security clearance. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Please upload your resume in English here preferably in the Europass format httpseuropa.eueuropassen www.lsespace.com careers Submission deadline 27th July 2021
Tags: service
management
program
space
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