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ESAwide SharePoint Proximity Service at Local Sites
2017-10-25 18:12:02| Space-careers.com Jobs RSS
Specific Tasks The objective of this work package is to manage the SharePoint second line calls support and Developments including the implementation and maintenance of these Developments. The scope of this work package is any Share point call for second line supportdevelopment requested by a local customeruser. The user community is the whole ESA community over all sites the localcustomersusers are located at any ESA site. The service shall be provided on site from ESTEC. As it is a second line support, it is expected to have, a priori, no more than 20 of the ESA staffonsite contractors getting access to this second line support. A priori, no request is refused. If a call is requiring more than 5 working days or if it is considered out of current standard second line support SharePoint scope, it shall lead to a Development Request. The service shall provide corrective maintenance on any delivered solution e.g. in case of SharePoint upgrades, any prior implementation will need to be verified. If a Development requires the intervention of another team, the service team shall manage the interaction with this other team for delivering the Development. It is expected to cover a minimum 0f 20 Development Requests of more than 5 mandays per year. The contractor shall provide and answerimplement a solution for the SharePoint needs expressed by local customers via a call or a Development request is a request originating from a customer, which goes through an internal ESA approval process before being acted upon. The Service covers the management of Sharepoint Customer Needs. Requirements Specialist An experienced technician with strong technical skills in Sharepoint 2013 and 2016 as well as office templates Developer An experienced technician with strong Sharepoint development skills, particularly workflow developments Customer Interface An expericend technician with strong customer management experience in the context of Sharepoint developments 4 years experience for the developer 10 years experience for the Specialist and Customer interface
Tags: service
sites
local
proximity
IT Service Manager
2017-10-25 13:12:06| Space-careers.com Jobs RSS
You will have the opportunity to manage and coordinate the overall ESAs corporate IT services which are outsourced to overall service providers OSPs. The service model follows a structured process definition based on ITIL best practices. Management of these corporate IT services for the local ESOC customers in coordination with the ESA corporate service definition processes is the task of the ESOC Corporate IT Service Manager. In this context the OSP service delivery has to achieve customer satisfaction, SLA compliance and service continuity during transition processes. This position will be based in ESOC, Darmstadt, Germany. Tasks and Activities The scope of work will include Corporate IT ESOC site service delivery contract management and technical leadership for the local ESOC service team Corporate IT site customer and user relationship and partnership management Corporate IT ESOC site interface management with facility management, human resources, procurement, contracts and finance Corporate IT evolution projects transfer support to operations Lead engineering for local site specific corporate IT project developments. Currently ongoing projects are related to ESOC communications adaptations for events hosted at ESOC, ESOC mobile phone provider tender actions and ESOC security system connection to the corporate IT network. Effective communication with end users, customers and internal business partners at ESOC is a key requirement for the corporate IT service management tasks to be able communicate change and to foster good partnership relationships. Management support of the ESOC corporate IT infrastructure service delivery contracts in place and technical leadership for the delivery of the following services User workstations Windows PCs Macintosh IOS tablets MS Office IE Acrobat Firefox McAfee Client backup HP Mobile Information Protection Client encryption Sophos FileVault BitLocker Software distribution MS SCCM Printers Kyocera Messaging Collaboration IBM Notes, Domino, Connections, Mobile Connect, Sametime WebEx MS Sharepoint Virtualised workplace VMware Fixed, mobile and smart phone Alcatel IOS Android telephony SIP, VoIP IT helpdesk Local area network, wide area network, Internet services, videoconferencing, ESA network security ESA cloud services ESOC communication event support Skills and Experience The following skills and experience are mandatory You have a University degree of a relevant IT engineering discipline or equivalent, management qualification is desirable You have at least 5 years of relevant experiences in IT service delivery You have PC Windows knowledge, MAC OS knowledge is desirable You have procurement or engineering experience of IT services Windows and MAC OS systems, client backup, LAN, WAN, Internet, telephony, cloud services, customer support helpdesk You possess ITIL best practices certification You have IT Project management expertise You are proactive, independent, results and goal oriented work approach You are customer oriented, able to detect and define new customer service opportunities You have excellent communication skills You have a good team spirit and leadership skills You are fluent in English and German in speaking and writing. The following skills would be highly desirable IT service delivery management You have a good knowledge of the ESOC site business requirements on corporate IT services PC, network, email, cloud, fixed and mobile telephony You have a good knowledge of the ESOC corporate IT service catalogue You are Italian speaker. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 10112017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Oregon PERS/OPSRP Highlights 2017 - General Service Members
2017-10-24 19:49:10| PortlandOnline
This is a summary of the PERS/OPSRP General Service Members highlights and IAP Beneficiary Forms. Word Document, 2,914kbCategory: New Enrollees
Tags: service
general
members
oregon
Orange chooses Harmonic for combined IPTV and OTT service delivery
2017-10-24 14:30:15| Digital TV News
Harmonic (NASDAQ: HLIT) has announced that Orange has upgraded its IPTV and OTT video delivery architecture with a Harmonic live encoding and transcoding platform. At the heart of the workflow is Harmonic's Electra software-based system.
Tags: service
delivery
combined
orange
IW32 - Closing Service Orders
2017-10-23 18:18:42| PortlandOnline
IW32 - Closing Service Orders PDF Document, 44kbCategory: (AR) Accounts Receivable
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