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Tag: customer
Trash Collector Under Scrutiny Over Customer Charges
2015-04-30 23:06:17| Waste Management - Topix.net
Ongoing concerns about a waste collector's rates prompted the Riverside County Board of Supervisors this week to withhold approval for the company to adjust customer charges based on inflation. Supervisor Kevin Jeffries took the lead in blocking the rate hike requested by Waste Management Inc. Three other haulers, however, received the board's authorization to increase their fees by .7 percent.
Tags: customer
charges
collector
trash
Time Warner Cable returns to TV customer growth in Q1
2015-04-30 18:22:00| Telecompaper Headlines
(Telecompaper) Time Warner Cable returned to net growth in TV subscribers in the first quarter, its first increase since 2009. The cable operator added 30,000 new TV customers in the three months, for a total 10.819 million at the end of March. Broadband customers grew by 315,000 in the quarter to 11.990 million, and telephony subscribers increased by 320,000 compared to the end of December to 5.604 million. The company's revenues were up 3.5 percent year-on-year to USD 5.777 billion, with a 2.1 percent increase in residential and 16.9 percent higher sales in the business segment. Adjusted OIBDA rose a slower 0.8 percent to USD 1.996 billion amid an increase in programming costs and investments in customer care and technical operations. Net earnings were down 6.5 percent from a year ago to USD 1.65 per share. After a 36 percent increase in capital expenditure to USD 1.134 billion, free cash flow fell 35 percent to USD 407 million.
Tags: time
customer
returns
growth
KPN Q1 customer growth unable to counter revenue slide
2015-04-30 02:00:00| Total Telecom industry news
Dutch incumbent sees good demand for bundled services but enterprise division still struggling.
Tags: customer
counter
growth
unable
How can I maintain successful customer service on social media?
2015-04-29 15:50:43| Marketing and Public Relations - M&O
Did you know that 67% of U.S. consumers have used a companys social media site to ask questions, report satisfaction, or to complain? That means your customers will inevitably take to Facebook, Yelp, or Twitter to talk about your brand. The question creating stress for many businesses is: Are you ready to field questions, comments,… The post How can I maintain successful customer service on social media? appeared first on Newsroom.
Telcos face hefty customer care costs as smartphone usage grows
2015-04-29 02:00:00| Total Telecom industry news
Self-care software provider says cost of serving smartphone users will increase by 20% in the U.K. over five years; stats similar in other markets.
Tags: care
customer
face
costs
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