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Tag: customer
T-Mobile Online Tool Let Anyone Get Customer Info With a Phone Number
2018-05-25 20:15:37| Extremetech
According to security researcher Ryan Stevenson, T-Mobile wasn't taking account security very seriously. The post T-Mobile Online Tool Let Anyone Get Customer Info With a Phone Number appeared first on ExtremeTech.
Video streaming outperforms subscription TV in customer satisfaction in the U.S.
2018-05-22 15:40:39| Digital TV News
Customer satisfaction with video streaming services in the U.S. far eclipses that of subscription TV, according to an ACSI customer satisfaction report. In the report video streaming services had a score of 75, way above subscription TVs score of 62.
BT to bring back its customer service centres to the UK by 2020
2018-05-18 02:00:00| Total Telecom industry news
BT has pledged to bring all of its customer service call centres back to the UK and Ireland by 2020, closing its offshore customer service units. The announcement was made by Marc Allera, CEO of BT's Consumer Division, at an industry event in London this week…read more on TotalTele.com »
Tags: to
back
service
customer
Altice Europe Q1 results still down slightly as customer growth improves
2018-05-17 09:20:00| Telecompaper Headlines
(Telecompaper) Altice has reported the first results for its new Altice Europe, to be created once the spin-off of Altice USA is completed next month. The figures show revenue flat year-on-year and EBITDA down slightly, while Altice said subscriber numbers were the best it's ever reported. The company also announced that the CEOs of its French business will also lead the new Altice Europe.
Tags: results
customer
europe
growth
Customer experience is top digital transformation project for telcos
2018-05-15 15:30:34| Digital TV News
As subscriber growth hits the brakes, telecom service providers are increasingly turning their attention to providing the best customer experience to minimize churn. IHS Markit (Nasdaq: INFO) has found that 75% of service provider respondents say that enhancing customer experience is their top digital transformation project.
Tags: top
experience
customer
digital
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