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Tag: customer
PIA launches Customer Service Professional Certification program
2018-02-13 21:37:00| Label and Narrow Web Breaking News
The program aims to train and validate the expertise of customer service representatives in a production print environment.
Tags: service
program
customer
professional
The Secrets Behind Teslas Great Customer Experience
2018-02-12 20:35:39| AutomotiveDigest.com - Automotive Industry News
The Article <img src="http://automotivedigest.com/wp-content/uploads/2018/02/Tesla-Customer-Service-450x305.jpg" alt width="300" height="200" class="aligncenter size-medium wp-image-200459"><strong><span style="font-size:150%;"> The Secrets Behind Teslas Great Customer Experience</span></strong> appeared first on Automotive Digest.
Tags: great
experience
customer
secrets
M&S data partnership to boost customer insight
2018-02-06 15:41:00| Daily apparel & textile news and comment - from just-style.com
Clothing, home and food retailer Marks & Spencer has partnered with data science company Starcount in a bid to better understand its customers and predict their future buying behaviour.
Tags: data
customer
partnership
insight
IT Customer Interface Manager
2018-01-26 11:16:51| Space-careers.com Jobs RSS
Vacancy in the Directorate of Internal Services. ESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. Applications from women are encouraged. Post IT Customer Interface Manager This post is classified A2A4 on the Coordinated Organisations salary scale. Recruitment will normally be at the first grade in the band A2 however, if the candidate selected has little experience, the position may be filled at A1 level. Location ESTEC, Noordwijk, The Netherlands Description IT Customer Interface Manager in the IT Support to Mission Operations and Exploitation Section, Security Specialized Services Division, Information Technology Department, Directorate of Internal Services. The Customer Interface Manager, operating in support to a specific customer directorate, will be responsible for analyzing customer requirements and translating them into ICT services and solutions. Shehe is the main interface of the customer in all activities throughout the entire lifecycle of the ICT systems, being responsible for the endtoend technical IT service provided. Duties The incumbent will be responsible for contributing to the general functional requirements of the customer organization in the area of ICT solutions identifying areas where information system changes are needed to support customer business plans, and monitoring the impact in terms of change management proposing possible ICT solutions corporate or bespoke to answer customer requirements and compliant with the customer ICT strategy building requirements, specifications, business processes and the business case related to the proposed solutions managing and implementing ICT evolution activities, guided by the needs, costs and plans agreed with the customer ensuring quality of delivery and internal user satisfaction. As needed, the Customer Interface Manager will act as Service Manager or Project Manager, supporting projects or services in their area of competence and any other duty to fulfill the mission of the ESA Information Technology Department. The post holder shall liaise and work with the responsible roles in the IT department to ensure that ESA and departmental security policies, standards and guidelines are always considered and taken into account when implementing new IT products or services. For the contracts entrusted to him her as ESA Technical Officer, ensures that contracted providers adhere to all terms and conditions, monitors and ensure execution of contractual clauses including penalties, incentives, options etc., renegotiates changes to the scope, service levels and pricing, in line with the departmental strategies and in cooperation with the ESA contracts office. Technical competencies Data management technology Data mining Data modelling and database design Information technology security IT service management Network communications Project and technical management Behavioural competencies Systems Broader Business Thinking Customer Focus Relationship Management Problem Solving Results Orientation Teamwork Planning Organisation Education Applicants for this post should have a Masters degree or equivalent qualification in a relevant IT andor Computer Science field. CertificationSpecialisation studies in Data Science and Big Data analytics areas, and IT in the field i.e. ITIL, PMI, Prince2, Agile would be consider an asset. Additional requirements Knowledge in the fields of Data Science, deep learning technologies, artificial intelligence. Other information For behavioural competencies expected from ESA staff in general, please refer to the ESA Competency Framework. The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another Member State language would be an asset. The Agency may require applicants to undergo selection tests. The closing date for applications is 23 February 2018. If you require support with your application due to a disability, please email contact.human.resourcesesa.int. Please note that applications are only considered from nationals of one of the following States Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom and Canada and Slovenia. According to the ESA Convention the recruitment of staff must take into account an adequate distribution of posts among nationals of the ESA Member States. Priority will first be given to internal candidates and secondly to external candidates from underrepresented Member States when shortlisting for interview. see Nationality Targets In accordance with the European Space Agencys security procedures and as part of the selection process, successful candidates will be required to undergo basic screening before appointment. Apply HERE
Tags: customer
manager
interface
Ofcom reveals the UK's worst performing operators for customer service
2018-01-22 01:00:00| Total Telecom industry news
The UK telecoms regulator, Ofcom, has revealed the most complained about telecoms and pay TV service providers. TalkTalk earned the crown of being the most complained about broadband provider…read more on TotalTele.com »
Tags: service
customer
worst
performing
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