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Project Controller in Facilities Management

2020-04-30 13:30:23| Space-careers.com Jobs RSS

Aurora is an established supplier of skilled manpower to ESA and in particular at ESTEC and ESAC. Aurora has the opportunity to expand our support to ESA in the domain of BMC Business Management, Controlling Administration. Happiness of our employees has proven key to obtaining excellent results and a client who also regards us highly for excellent service. Overview The incumbent will support the Business Development Management Supply Office. Activities will be in the area of General Management and Controlling and include Support to the processes related to the main resources of the organizational entity i.e. budgets, manpower, staffing, including planning, execution and followup of the activities and resources budgets, manpower, missions, recharges of the Business Unit. Support to the planning, preparation, execution and followup of activities and related procurement actions as relevant managed by the Business Unit and of associated progress in terms of output schedule resources. Assessment and monitoring of the status of the procurement actions using ESA Corporate and local IT Tools including activity progress, maintenance of payment plans, correctness of financial charging, invoicing and payment. Implementing all administrative actions related to procurement and contractual matters, including data entry in ESA Corporate e.g. SAP and local application as appropriate and monitoring of financial commitments and payment milestones, invoicing, etc. Maintaining up to date the related data, performing data analysis, identifying deviations w.r.t. planstargets and production of associated reports to the responsible management and to the concerned customers. Assisting in the definition, preparation, implementation and maintenance of management support tools to ensure efficient execution of the related tasks. Liaison with Contract, Budget and Payment Officers to ensure the coherence of the internal and external administrative data. Contribution to the definition of new and improvement of existing related processes and tools and production of related documents. Coordinate the work of the cost controller team in the Business Development and Management Support Office and liaise with administrators in the department to ensure coherence of the internal and external administrative data. Coordinate implementation and operation of uniform procedures for the management and control of the Directorates budgets, ensuring proper coherence and quality of data. Support the coordination and consolidation of Business Planning and Reporting Activities in the department, in particular for Investment Projects. Provide expertise on Management Support Tools and continuous support to team trainings. Provide support to other activities within the Office to ensure consistency and continuity, and to internal and external interfaces as required. Specific qualification requirements Applicants should have a Masters degree or equivalent qualification in Business Administration FinanceAccounting and a solid working background in the disciplines related to the tasks described, with at least 4 years of relevant experience. Knowledge of computer systems and information planning coordination tools e.g. Esap, Microsoft Excel and Microsoft Project is essential. High level of initiate autonomy, and professional maturity is required to carry out complex tasks and with a high level of responsibility. Proficient in the English language, both written and spoken knowledge of another official ESA language is an asset. Experience in controlling andor management of activities and resources in aerospace industry. Very good sense of contacts and communications, ability to interface at appropriate level with relevant actors within and outside of the Directorate. Reliability, rigor and initiative in the execution of the assigned work. Proactive attitude to solving problems, identify priority actions and to handle high workload. Experience as user of SAP and in particular ECC and SRM modules and familiarity with relevant ESA corporate applications e.g. ESAp is an asset. Ability to rapidly understand and adapt to ESA specific context and environment including ESA corporate IT applications. Experience in Facilities Management is desirable. Legal and Security Requirements All applicants must be legally allowed to work in The Netherlands Applicants are required to provide a copy of their passport and degree certificate. Aurora will validate the Degree with the issuing University and provide evidence to ESA. Prior to issuing a letter of employment the applicant shall provide to Aurora a recent official document declaring that they are of good conduct from the country where currently resident. Location The work will be performed at the European Space Technology and Research Centre ESTEC at Noordwijk, The Netherlands. Contract The selected candidate will receive good remuneration in line with ESA Job Class M3. Will be registered for both social security and tax in the Netherlands. The standard working hours are 40 per week. There are 12 public holidays and an additional 30 annual days holiday. Training to improve efficiency and provide strength for future career are of course included. Aurora assist with relocation both with support and financially. Aurora contributes to a company pension scheme. To be considered for this Position Provide prior to 3 July 2020 a summary of why you are a good candidate for the position together with a complete and detailedCandidate Proposal Formor CV and Motivation Letter toMr. Davide StarnoneandMs. Tracey Longden, at emaildavide.starnoneaurora.nlandtracey.longdenaurora.nlquoting referenceBMCHIF143 RTCHIFEDB00143. Aurora will agree conditional employment terms and conditions with candidates before presenting them by 7 July 2020, 13.00 hours.

Tags: management project facilities controller

 

Service Quality Controller

2020-04-21 15:13:59| Space-careers.com Jobs RSS

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. We currently have an exciting opportunity for a Service Quality Controller, based in North Italy. Main Responsibilities The right candidate will take care to carry out the following tasks Develop and implement quality control methodologies to ensure compliance with Customers quality assurance standards, guidelines, and procedures. Develop and define major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite of quality control resources for an actual task order. Establish and maintain a process for evaluating service deliverables andor assist in the evaluation. Conduct andor participate, if requested, in formal and informal reviews at predetermined points throughout service delivery life cycle. Assess work activities quality and produce relevant reports. Analyse performance monitoring on manged services to verify that service levels are in line with contractual requirements. Work with service team to automate service reporting, and provide relevant information to Service Manager. Provide complete and thorough review of procedures and service documentation. Report status and flags issues to Service Manager and Quality Manager. The Ideal Candidate The ideal candidate will bring University degree in one of the following fields Computer Science, Information Technologies, Mathematics, Physics, Engineering or related areas. At least six 6 years of work experience, with Quality control, quality assurance, Systems development life cycle SDLC. Experience with defining and documenting test plans for Service Release and ReleaseVersions, including the maintenance of the Service Release and ReleaseVersion test plans. Experience with defining, documenting, and maintaining Test Procedures for all test processes. Experience with measuring compliance to the requirements throughout all phases of the lifecycle. Experience with maintaining and providing periodic reports with a defect tracking database for all identified errors, defects, or problems. Experience with verifying software releaseversion and service release installations adhere to appropriate testing guidelines in accordance with the System Development Life Cycle SDLC. Strong working knowledge of ISO Quality Management Systems Standards. Ability to direct and manage team members with day to day activities as well as special projects to assure timely completion. Strong management, leadership and communication skills. Knowledge of Microsoft Office 365 platform. Good understanding of ITIL practices and knowledge of the COBIT framework. Certifications in the relevant area of duties are a strong asset. Excellent written and oral command of English. Knowledge of Italian is not mandatory but would be an asset. Capability of integration in an internationalmulticultural environment, rapid selfstarting capability and experience in team working are mandatory. Capacity of achieving schedule and milestones. Capacity of working under pressure. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.

Tags: service quality controller quality service

 
 

Controller, Customer Service Delivery

2020-04-14 17:15:44| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Controller, Customer Service Delivery Luxembourg Betzdorf The Controller, Customer Service Delivery CSD, will join a shift team responsible for the support, management and monitoring of SES platforms and services 24x7. The Controller will be expected to diagnose and resolve service anomalies in the Satellite RF, IP and Broadcast domains as part of a predefined incident management process. In this role, you will perform routine operational tasks such as trouble ticket management, service reporting and carrier lineup activities. The position also carries the expectation that you will fully engage with SES next generation services HTS Mobility on a technological and service delivery level. Primary Responsibilities Key Result Areas Maintain services to the highest possible standards, considering primarily service availability and quality of transmission, though the use of automatic and manual monitoring and analysis systems. Provide 247 service support to SES global customers Operate SES managed platforms and associated networks Be accountable for the delivery of industry leading customer service Perform timely and effective troubleshooting and service recovery actions Perform line up tests of uplinks as required Provide technical support to customer Support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks Work with Network Management Systems NMS from multiple vendors in the IP and Broadcast domains. Create operational reports and statistics as required Ensure the availability and preparedness of SES monitoring systems for Data and Broadcast services Liaise with and escalate to Engineering support when required Level 2 Perform other duties as required by management Competencies Good knowledge of satellite communications techniques, architecture and protocols Operating knowledge of VSAT platforms and associated systems Knowledge of IP networks, platforms and Internet infrastructure BGPDNSIPV6 etc. andor Broadcast systems and technologies DVBMultiplexingContributionDistribution Working knowledge of systems and server infrastructure LinuxWindows Willingness and drive to continuously acquire new knowledge and skills Strong aptitude for a systems approach to problem solving, and good analytical skills Excellent written and oral communication skills Strong customer focus Selfmotivation, attention to detail and accuracy Ability to work in a team environment, and independently as required Qualification Experience An electronicstelecommunicationsICT BSMS degree, or equivalent qualifications and experience 23 years working experience in technical customer support and servicesystems management Theoretical and practical knowledge of satellite communications, networking andor IT system Other Key Requirements Comments Quick learner and team player Accurate reporting Enthusiastic team working Innovation to develop working environment Good level of English, any other languages considered an asset Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: service customer delivery controller

 

Spacecraft Controller

2020-03-04 10:12:01| Space-careers.com Jobs RSS

Serco Services GmbH part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a Spacecraft Controller based at Eumetsat. Job Description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main Responsibilities The successful candidate will concentrate his her activities on the following tasks Operate on a 247 shift basis all or part of the mission control system, which includes parts of the ground segment as well as the space segment Assist in configuring and testing the operational system to support the operations In case of ground or space segment anomaly take corrective action as necessary, applying the contingency emergency procedures approved for the mission to ensure spacecraft safety and the continuity of service provision to users Participate in other operationsrelated activities small system development, procedures development or maintenance etc. upon request of the Team Leader. The Ideal Candidate The ideal candidate should bring the following skills and experience Experience working with computer systems and PC literacy is required. Adaptable, selfdisciplined and able to work in a calm and correct manner under conditions of stress. The position requires working a shift rota candidates must be able to fit in well within a small operations team. The candidates should have a solid background in a technical environment Ex military personnel should have completed a service College apprenticeship in electronicstelecommunications, and possess a background in Avionics, Air Defence, Air Radar or Communications or in any relevant area. Or Candidate should preferable have a degree at BSc level in a relevant subject such as IT, Telecommunications, Physics or Aerospace engineering etc. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.

Tags: controller spacecraft spacecraft controller

 

Spacecraft Controller

2020-02-28 11:12:05| Space-careers.com Jobs RSS

Serco Services GmbH part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a Spacecraft Controller based at EUMETSAT. Job Description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main Responsibilities The successful candidate will concentrate his her activities on the following tasks Operate on a 247 shift basis all or part of the mission control system, which includes parts of the ground segment as well as the space segment Assist in configuring and testing the operational system to support the operations In case of ground or space segment anomaly take corrective action as necessary, applying the contingency emergency procedures approved for the mission to ensure spacecraft safety and the continuity of service provision to users Participate in other operationsrelated activities small system development, procedures development or maintenance etc. upon request of the Team. The Ideal Candidate The ideal candidate should bring the following skills and experience Experience working with computer systems and PC literacy is required. Adaptable, selfdisciplined and able to work in a calm and correct manner under conditions of stress. The position requires working a shift rota candidates must be able to fit in well within a small operations team. The candidates should have a solid background in a technical environment Ex military personnel should have completed a service College apprenticeship in electronicstelecommunications, and possess a background in Avionics, Air Defence, Air Radar or Communications or in any relevant area. Or Candidate should preferable have a degree at BSc level in a relevant subject such as IT, Telecommunications, Physics or Aerospace engineering etc. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.

Tags: controller spacecraft

 

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