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Service Delivery Manager for Mission Operations Infrastructure IT

2018-10-25 14:27:01| Space-careers.com Jobs RSS

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. For our activities in the European Space Agency, we are currently seeking to employ a Service Delivery Manager for Mission Operations Infrastructure IT MOIIT to work at our customer site ESOC, Darmstadt, Germany. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities The position is related to the Network Operations Centre NOC Services at ESOC. The Service Delivery Manager is responsible for providing comprehensive endtoend service provision for the Mission Operations Infrastructure IT MOIIT Business Area within the defined SLA, taking full responsibility of activities within his domain. MOIIT covers both infrastructural and mission critical computer systems as well as communication systems. The NOC Services at ESOC maintains and operates these infrastructures and more, covering everything from 247 first line monitoring and service desk to 2nd line teams and engineering activities. A successful candidate focuses on maintaining good relationships with the ESA Business Area Manager BAM and the users of the service and supports the Service Manager in delivering an excellent overall service to our customer. The high level of interaction with the customer and contract staff requires distinct customer service and service management experience. Tasks and Responsibilities shall include, but are not limited to the following Provide a technical interface to the Business Area Manager BAM in charge. Take ownership of the endtoend operational IT services across a matrix organisation. Ensure tasks are scheduled in an efficient manner and that priorities are met. Ensure all staff are aware of, and are adequately trained for their tasks. Produce shift, oncall and annual leave schedules, increasing onsite or oncall support during major operational support phases as required. Monitor all aspects of the service to ensure agreed service levels, schedules and procedures are properly achieved and followed. Responsibility for all relevant ITIL processes. Liaise with other support groups on resolution of problems, implementation of projects and engineering activities. Ensure punctuality and accuracy of reports and statistics on all activities. Provide focal point of escalation to 3rd line onoff site support. Assist in developing SLAs and OLAs with all active parties, and ensure they are complied with. Ensure infrastructure changes are scheduled to ensure minimal impact to the user community. Adhere to current site procedures technical, environmental, safety and security. Support the Service Manager in driving the evolution of the service, identifying problems, workload issues or other deficiencies within the team. Create and maintain accurate procedures and work instructions. Work occasional shifts outside normal working hours, if required. Maintain and monitor internally auditing of the AssetConfiguration Management Database. Produce minutes of meetings and reports in a timely fashion. Attend user meetings, briefings, user groups and workshops as required. Ideal candidate The ideal candidate should have the following skillsexperience Excellent command of English, both written and spoken German or French would be a plus. DegreeHNC equivalent preferred. Indepth service management experience in a critical operational environment. Team leadership, organisational and time management, good interpersonal aptitude and strong service ethic Strong knowledge of ITIL processes including implementation, certification would be a plus. Indepth knowledge of operational routine and contingency procedures. Problem Solving aptitude. Very good knowledge of current IT technologies, systems, applications and tools. PC literacy MS Office Pro, MS SharePoint, Lotus Notes. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Tags: it service manager delivery

RNG Infrastructure Opportunities: A Project Developers Perspective

2018-10-02 15:43:00| Waste Age

Biogas transportation fuel expert Juan Reina discusses emerging trends in the RNG market.

Tags: project opportunities perspective infrastructure

IT Infrastructure Support Technician

2018-09-25 16:27:33| Space-careers.com Jobs RSS

Position Reference 079 You will have the opportunity to support the POLARIS activities. POLARIS is a platform and set of services mainly designed to host, run and operate PRISMA and ECLIPSE applications, which are ESA European Space Agencys most widely used tools for information management in the project development phase. These applications are used by ESA Space Projects across the ESA Directorates, Industry, the Scientific Community and the Delegate Bodies. Tasks and Activities The scope of work will include Infrastructure Resource, Availability and Performance monitoring Execution of the daily morning checks, Troubleshooting incidents and problems management investigation, diagnosis, resolution, recovery Release Management process POLARIS Infrastructure Log management Execution of infrastructure validation plans Automatic procedures including but not limited to Start up and shut down procedures. User profile configuration and management. Scripts creation. File system control. Operating system configuration. Security related tasks including Vulnerability assessments, Authentication Security, Antivirus, Infrastructure Security, Data Integrity and confidentiality, Security audits, Penetration tests. Benchmark, diagnosing and improvement of availability of POLARIS Applications, providing meaningful and accurate metrics End User Management tasks of the POLARIS Applications as described in each specific Operations Manuals Cooperation with the Functional Support to define and execute Operational and functional Verification and Validation test plans including non Regression Application Management e.g. start stop, housekeeping, routine checks and alerts, troubleshooting according to Operation manuals Data management e.g. maintenance of data structures, manual data extraction, application data restorereplication, support to batch data upload, job scheduling, data move across applications according to Operation Manuals Roll out and installation of release and upgrades POLARIS Applications Log management Ondemand environment alignment e.g. full or partial data alignment, full alignment with data and SW, On demand provision of environments related to Applications included in the POLARIS Scope. Adhoc additional tasks as required by the Service Manager in support of the POLARIS infrastructure activities. Skills and Experience The following skills and experience are mandatory You hold a technical qualification or documented operational experience in the field of IT Systems, Network Engineering andor data center operation. You have at least 4 years of experience in the management, operation and maintenance of IT systems, in particular in IT Infrastructure support. You are very familiar with many or all of the following technologies Apache Web Servers JBoss EAP Open LDAP Oracle DB Mongo DB Red Hat Enterprise Server Microsoft Windows Server You are fluent in the English. You have a strong customer oriented approach and able to communicate coherently and professionally. You have experience in Documentation Management and keeping Documents under Configuration Control. The following skills would be highly desirable Previous experience with ESA andor Polaris. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 01102018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: support infrastructure technician infrastructure support

Infrastructure Engineer

2018-09-20 09:26:27| Space-careers.com Jobs RSS

Position description Are you motivated by the opportunity to work on the development of Europes own global satellite system? Galileo currently consists of a constellation of 22 satellites and is still being expanded. It is capable of providing a highly accurate, guaranteed global positioning service under civilian control. The system is still under active development and has recently entered the Exploitation Phase. To strengthen our team responsible for the development of the Key Management Facility of the Galileo Mission Segment, we are looking for an Infrastructure Engineer. You will play a key role in developing a missioncritical systems for one of the most prestigious space programmes. Your future role and responsibilities As an Infrastructure Engineer on our team, you will be working on a Mission Critical System that is part of the Galileo infrastructure. Your work will contribute to the security aspects and data protection of this navigation mission. Software development according to the component and element requirements is the main task of your work, which includes investigation, solution proposal, implementation, and review of code. The system is characterized by a high level of complexity with the added challenge of it being operational and requiring next to 100 availability. The successful candidate must demonstrate a strong interest in the IT infrastructure in a highly complex space system, in addition to having advanced analytic skills required for this position. We are seeking someone who is wellorganized, energetic and with a high level of attention to detail to join our team in Rotterdam, The Netherlands. You are responsible for ensuring any item you develop is in line with approved design. is in line with SONAR ruleset and GSWS Coding standards. is of good quality i.e. working, well commented and formatted. is properly peer reviewed and all actions are responded and closed to in a timely manner. is written reviewed in line with the Security Classification and safety level its been assigned. Additionally you are responsible for Performing peerreviews according to the above. Required documentation being in place and reviewed. Providing onsite support. Required qualifications to be successful in this role Essential qualifications Comfortable working on a complex integrated system. Inquisitive, able to investigate technical problems and debug. Quick learner, able to work in a complex system. Desired qualifications Comfortable performing and receiving peer code reviews. Experience with space projects. Experience with GSWS standards or equivalent. You will have an excellent understanding of one or more of the following technical areas Server Computing infrastructure Intel x86, Oracle T4T5 with Solaris LDOMs and UnixOSes, especially Linux SLES Virtualisation VMware Tools and concepts for Automation Ansible Enterprise IT Backup concepts and infrastructures, Thin client workspace architectures, Windows AD or Similar Cisco Networks LAN, Cisco ACI WAN connectivity on basis of MPLS networks Network Firewalls Enterprise level IT management infrastructure for auxiliary services Professional attributes You have demonstrated good written, verbal, and interpersonal communication skills while working in a team. Willing to travel to client sites and other CGI offices around Europe. Eligibility for an EU Personal Security Clearance at the level of CONFIDENTIAL and above is part of the selection procedure. Education and certification Bachelors degree with a focus on Information TechnologyCommunications or equivalent, or experience demonstrating equivalent working level. How to apply Are you ready to take your career to the next level? Interested applicants should apply here. What you can expect from us Excellent working conditions and a permanent contract. When you work at CGI, you are right on a challenging workplace with professional colleagues and you are the building block within a close community. We encourage you in your development and offer you all the space. Growth is selfevident. CGI is one of the largest IT and business consulting services firms in the world. Within the space domain, we work on the major European navigation, communication and earth observation programmes and are specialists in space security and ground control systems.

Tags: infrastructure engineer