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Tag: operations manager
Senior Manager, Cyber Security Operations
2019-11-06 11:15:10| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Manager, Cyber Security Operations Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The Cyber Security Operations function has SESwide responsibility for cybersecurity monitoring, cybersecurity incident response and vulnerability and configuration compliance management. The job holder is responsible for leading, developing and maturing SES Cyber Security Operations function and is responsible for the delivery of its services to internal and external customers. The incumbent defines the cybersecurity operations strategy to continuously extend the service portfolio, improve service levels, mature delivery processes and the overall efficiency and capabilities of the function. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Supervise, coordinate and develop the cybersecurity operations function and supporting technical infrastructure for all SES entities to ensure efficient and effective cybersecurity monitoring, incident response and vulnerability as well as configuration compliance management Plan, develop, manage and continually improve processes and procedures required for the cybersecurity operations function Ensure SES security incident response readiness by establishing and continuously improving SES security incident response framework and training the incident response team Manage security incidents in accordance with the incident response policy and process and direct incident response teams to ensure a coordinated, timely and effective response to security incidents Establish a threat intelligence program and produces actionable, relevant strategic and tactical threat intelligence from different relevant sources in order to Leverage threat intelligence information in order to improve the efficiency and effectiveness of cyber security operations Disseminate synthesized intelligence information to SES stakeholders, including senior management and relevant engineering and operations groups Inform the information security management and information security engineering functions to ensure that information security management framework and security infrastructure are aligned with relevant threats Perform strategic and tactical planning for SES cyber security operations functions Define and maintain relevant KPIs for the security operations function and its services to facilitate management reporting and continuous improvement Identify needs, estimate costs, and justify request priorities for budgetary purposes Evaluate new and emerging technologies for introduction andor integration into the cybersecurity operation functions Manage a team of security engineers andor analysts responsible for cybersecurity incident response, cybersecurity monitoring, cybersecurity vulnerability assessment and configuration compliance Manage the team to strengthen, enable and grow talent through coaching, continuous feedback and technical mentoring Identify, cultivate and grow technical leaders Prepare a portfolio for providing cybersecurity operations services for the SES customers, if required Travel and oncall duty as required COMPETENCIES Strong project management skills incl. budget management Ability to take over responsibility and ownership for achievement of common cross functional goals Ability to integrate into and lead crossfunctional andor virtual teams Ability to handle simultaneously multiple projects and leads Excellent communication skills good listener, ability to understand perspective of others, to work effectively at all levels of the organisation, to mediate in conflicts and resolve issues, to secure stakeholder buyin to the proposed solution ability to explain security rationales and controls to nontechnical audiences Ability to manage and empower resources by setting priorities that balance shortterm support requirements and longterm strategic goals of the company Ability to balance risks and opportunities in order to provide a modern, efficient IT solutions for business while risk for SES is identified and managed adequately Strong analytical and problem solving skills ability to frame complex problems or business issues and can elaborate and articulate alternative solutions that address the root cause of the issue Innovative spirit and business acumen Ability to motivate colleagues across functional and geographically distributed teams Ability to work independently with minimal supervision Ability to set priorities autonomously and to proactively deliver results, even under tight deadlines Ability to overcome resistance to change while deriving from SES strategy concrete needs for change and translating this into actionable plans QUALIFICATIONS EXPERIENCE Masters degree in computer science or equivalent Minimum eight years of relevant professional experience in cyber security monitoring, incident response, computer forensics, malware analysis, vulnerability management and threat intelligence Strong knowledge of and experience in running cyber security operations teams Excellent understanding of the latest tactics, tools and techniques used by modern threat actors as well as effective prevention and detection strategies Indepth cloud security knowledge O365, Azure, system security knowledge multiple operating systems, including Windows platforms, and Linux and application security knowledge, including a clear understanding of their vulnerabilities, exploits and how to secure them Knowledge of and experience with security technologies, such as EDR, Antivirus, Network and Host Intrusion Detection Systems, Web ProxyContent Filtering, Authentication technologies, Security Information and Event Management systems and SOAR solutions Broad and indepth knowledge in cyber security knowledge of the satellite industry is considered as a plus Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS NATOEU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearance SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: security
manager
senior
operations
Senior Manager, Cyber Security Operations
2019-10-23 12:15:46| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Manager, Cyber Security Operations Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The Cyber Security Operations function has SESwide responsibility for cybersecurity monitoring, cybersecurity incident response and vulnerability and configuration compliance management. The job holder is responsible for leading, developing and maturing SES Cyber Security Operations function and is responsible for the delivery of its services to internal and external customers. The incumbent defines the cybersecurity operations strategy to continuously extend the service portfolio, improve service levels, mature delivery processes and the overall efficiency and capabilities of the function. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Supervise, coordinate and develop the cybersecurity operations function and supporting technical infrastructure for all SES entities to ensure efficient and effective cybersecurity monitoring, incident response and vulnerability as well as configuration compliance management Plan, develop, manage and continually improve processes and procedures required for the cybersecurity operations function Ensure SES security incident response readiness by establishing and continuously improving SES security incident response framework and training the incident response team Manage security incidents in accordance with the incident response policy and process and direct incident response teams to ensure a coordinated, timely and effective response to security incidents Establish a threat intelligence program and produces actionable, relevant strategic and tactical threat intelligence from different relevant sources in order to Leverage threat intelligence information in order to improve the efficiency and effectiveness of cyber security operations Disseminate synthesized intelligence information to SES stakeholders, including senior management and relevant engineering and operations groups Inform the information security management and information security engineering functions to ensure that information security management framework and security infrastructure are aligned with relevant threats Perform strategic and tactical planning for SES cyber security operations functions Define and maintain relevant KPIs for the security operations function and its services to facilitate management reporting and continuous improvement Identify needs, estimate costs, and justify request priorities for budgetary purposes Evaluate new and emerging technologies for introduction andor integration into the cybersecurity operation functions Manage a team of security engineers andor analysts responsible for cybersecurity incident response, cybersecurity monitoring, cybersecurity vulnerability assessment and configuration compliance Manage the team to strengthen, enable and grow talent through coaching, continuous feedback and technical mentoring Identify, cultivate and grow technical leaders Prepare a portfolio for providing cybersecurity operations services for the SES customers, if required Travel and oncall duty as required COMPETENCIES Strong project management skills incl. budget management Ability to take over responsibility and ownership for achievement of common cross functional goals Ability to integrate into and lead crossfunctional andor virtual teams Ability to handle simultaneously multiple projects and leads Excellent communication skills good listener, ability to understand perspective of others, to work effectively at all levels of the organisation, to mediate in conflicts and resolve issues, to secure stakeholder buyin to the proposed solution ability to explain security rationales and controls to nontechnical audiences Ability to manage and empower resources by setting priorities that balance shortterm support requirements and longterm strategic goals of the company Ability to balance risks and opportunities in order to provide a modern, efficient IT solutions for business while risk for SES is identified and managed adequately Strong analytical and problem solving skills ability to frame complex problems or business issues and can elaborate and articulate alternative solutions that address the root cause of the issue Innovative spirit and business acumen Ability to motivate colleagues across functional and geographically distributed teams Ability to work independently with minimal supervision Ability to set priorities autonomously and to proactively deliver results, even under tight deadlines Ability to overcome resistance to change while deriving from SES strategy concrete needs for change and translating this into actionable plans QUALIFICATIONS EXPERIENCE Masters degree in computer science or equivalent Minimum eight years of relevant professional experience in cyber security monitoring, incident response, computer forensics, malware analysis, vulnerability management and threat intelligence Strong knowledge of and experience in running cyber security operations teams Excellent understanding of the latest tactics, tools and techniques used by modern threat actors as well as effective prevention and detection strategies Indepth cloud security knowledge O365, Azure, system security knowledge multiple operating systems, including Windows platforms, and Linux and application security knowledge, including a clear understanding of their vulnerabilities, exploits and how to secure them Knowledge of and experience with security technologies, such as EDR, Antivirus, Network and Host Intrusion Detection Systems, Web ProxyContent Filtering, Authentication technologies, Security Information and Event Management systems and SOAR solutions Broad and indepth knowledge in cyber security knowledge of the satellite industry is considered as a plus Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS NATOEU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearance SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: security
manager
senior
operations
Maroon Group Hires Operations Manager for Specialty Intermediates Vertical
2019-01-03 11:00:00| Coatings World Breaking News
Tags: group
manager
operations
vertical
System and Operations Manager for MetOpSG
2018-11-13 18:30:46| Space-careers.com Jobs RSS
Vacancy in the Directorate of Earth Observation Programmes. ESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. Applications from women are encouraged. Post System and Operations Manager for MetOpSG This post is classified A2A4 on the Coordinated Organisations salary scale. Location ESTEC, Noordwijk, The Netherlands Description Meteorological Operational Second Generation MetOpSG System and Operations Manager in the MetOpSG Project Division of the Earth Observation Projects Department, Directorate of Earth Observation Programmes. Duties MetOpSG is an operational meteorological programme established in cooperation with Eumetsat, with ESA being responsible for the definition and development of the space segment and, on behalf of Eumetsat, for the procurement of the recurrent satellites. Reporting to the MetOpSG Programme Manager, the postholder will be responsible for the System and Operations aspects of the MetOpSG space segment design, ensuring full coherence with the MetOpSG mission requirements and operational interfaces, and consistency with the MetOpSG financial framework. The main tasks and responsibilities include defining, consolidating and maintaining MetOpSG satellites system requirements, ensuring coherence with Eumetsat mission and operations requirements coordinating with other MetOpSG teams e.g. Payload, Engineering to ensure consistency of requirements, designs, testing and performance including endtoend instrument performance with systemlevel needs liaising with the Eumetsat counterpart to ensure that the respective system and operations activities are efficiently and optimally aligned managing industrial activities for System and Operations aspects assessing and reviewing space segment architecture and design, including identification and analysis of options, tradeoffs, design drivers, etc. critical analysis and maintenance of all system and satellite budgets and performance levels, and timely instigation of corrective actions where necessary managing the accommodation and satellitetoinstrument interfaces of thirdpartyprovided instruments onboard MetOpSG in cooperation with Eumetsat, defining and maintaining the technical and operability interfaces between the space segment and Eumetsat ground segment and contributing to relevant requirements documents defining and maintaining functional requirements for satellite simulators, RF suitcases, etc. critical reviewing and analysis of all aspects related to onboard software definition and validation to ensure the required observability, operability and maintainability needs are met monitoring and guiding definition and development of the MetOpSG Operations concept covering both nominal and contingency ensuring timely availability of all documentation and information Flight Operations Manuals, procedures, databases, support tools, etc. as required to support the development of the Eumetsat MetOpSG monitoring and control centre ensuring a rigorous approach to system and performance validation, including flight operations procedures and databases during satellite system validation testing managing the System and Operations team, defining daytoday tasks and objectives, setting annual performance objectives and assessing performance including training needs, ensuring staff motivation and commitment to project goals. In carrying out these tasks, the postholder will coordinate closely with other Section Heads, support Directorates e.g. Technical Quality Management and Eumetsat to ensure a common understanding and coherent approach. The postholder will report regularly to the Programme Manager on the implementation of these tasks, and will escalate programmatic, technical or personnel issues as appropriate. Technical competencies System engineering ESA space systems procurement, development and verification processes and standards incl. code of best practices and project reviews Management and delivery of space systems development projects within cost and schedule Experience of managing technical interfaces between subsystems both within ESA project team environment and for the industrial consortium Experience in spacecraft andor payload operations including definition, analysis and implementation of Failure Mode and Recovery concepts Experience in satellite inorbit commissioning and performance verification methodologies Experience in multiagency cooperative programmes Leadership competencies Driving performance Developing motivating people Fostering cooperation effective teamworking Behavioural competencies Responsible DecisionMaking Problem Solving Planning Organisation Communication Teamwork Education Applicants for this post should have a Masters degree or equivalent qualification in a relevant physical sciences or engineering subject. Additional requirements Proven experience in the area of Systems Engineering is required. In addition, candidates should have the potential to manage individuals or a team in a project the ability to organise their activities and ensure a motivating work environment strong leadership capabilities, with proven relationship management and communication skills the ability to drive their teams performance, developing their people by encouraging learning, delegating responsibility and giving regular and constructive feedback strong problemsolving skills to deal with daytoday operational challenges, together with demonstrated planning and organisational skills a strong results orientation with the ability to set priorities and present practical solutions both orally and in writing the ability to manage challenging situations proactively and constructively and to be customer focused. Previous people management experience is an asset for the position, as is international experience, i.e. outside the candidates home country, as well as experience in diverse functional areas relevant to the activities of ESA. Other information For behavioural competencies expected from ESA staff in general, please refer to the ESA Competency Framework. The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another Member State language would be an asset. The Agency may require applicants to undergo selection tests. The closing date for applications is 12 December 2018. If you require support with your application due to a disability, please email contact.human.resourcesesa.int. Please note that applications are only considered from nationals of one of the following States Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom and Canada and Slovenia. According to the ESA Convention the recruitment of staff must take into account an adequate distribution of posts among nationals of the ESA Member States. When shortlisting for an interview, priority will first be given to internal candidates and secondly to external candidates from underrepresented Member States. see Nationality Targets In accordance with the European Space Agencys security procedures and as part of the selection process, successful candidates will be required to undergo basic screening before appointment. Recruitment will normally be at the first grade in the band A2 however, if the candidate selected has little or no experience, the position may be filled at A1 level. Apply HERE
Tags: system
manager
operations
operations manager
Service Delivery Manager for Mission Operations Infrastructure IT
2018-10-25 14:27:01| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. For our activities in the European Space Agency, we are currently seeking to employ a Service Delivery Manager for Mission Operations Infrastructure IT MOIIT to work at our customer site ESOC, Darmstadt, Germany. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities The position is related to the Network Operations Centre NOC Services at ESOC. The Service Delivery Manager is responsible for providing comprehensive endtoend service provision for the Mission Operations Infrastructure IT MOIIT Business Area within the defined SLA, taking full responsibility of activities within his domain. MOIIT covers both infrastructural and mission critical computer systems as well as communication systems. The NOC Services at ESOC maintains and operates these infrastructures and more, covering everything from 247 first line monitoring and service desk to 2nd line teams and engineering activities. A successful candidate focuses on maintaining good relationships with the ESA Business Area Manager BAM and the users of the service and supports the Service Manager in delivering an excellent overall service to our customer. The high level of interaction with the customer and contract staff requires distinct customer service and service management experience. Tasks and Responsibilities shall include, but are not limited to the following Provide a technical interface to the Business Area Manager BAM in charge. Take ownership of the endtoend operational IT services across a matrix organisation. Ensure tasks are scheduled in an efficient manner and that priorities are met. Ensure all staff are aware of, and are adequately trained for their tasks. Produce shift, oncall and annual leave schedules, increasing onsite or oncall support during major operational support phases as required. Monitor all aspects of the service to ensure agreed service levels, schedules and procedures are properly achieved and followed. Responsibility for all relevant ITIL processes. Liaise with other support groups on resolution of problems, implementation of projects and engineering activities. Ensure punctuality and accuracy of reports and statistics on all activities. Provide focal point of escalation to 3rd line onoff site support. Assist in developing SLAs and OLAs with all active parties, and ensure they are complied with. Ensure infrastructure changes are scheduled to ensure minimal impact to the user community. Adhere to current site procedures technical, environmental, safety and security. Support the Service Manager in driving the evolution of the service, identifying problems, workload issues or other deficiencies within the team. Create and maintain accurate procedures and work instructions. Work occasional shifts outside normal working hours, if required. Maintain and monitor internally auditing of the AssetConfiguration Management Database. Produce minutes of meetings and reports in a timely fashion. Attend user meetings, briefings, user groups and workshops as required. Ideal candidate The ideal candidate should have the following skillsexperience Excellent command of English, both written and spoken German or French would be a plus. DegreeHNC equivalent preferred. Indepth service management experience in a critical operational environment. Team leadership, organisational and time management, good interpersonal aptitude and strong service ethic Strong knowledge of ITIL processes including implementation, certification would be a plus. Indepth knowledge of operational routine and contingency procedures. Problem Solving aptitude. Very good knowledge of current IT technologies, systems, applications and tools. PC literacy MS Office Pro, MS SharePoint, Lotus Notes. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.
Tags: it
service
manager
delivery
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