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Tag: operations manager
Todd DeWeese, Assistant Operations Manager
2021-07-02 18:22:33| PortlandOnline
"...provides supervision, guidance, and mentorship to 14 front-line supervisors, as well as provides general oversight and guidance in operations on a 24/7 basis."
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Service Delivery Manager for Mission Operations Infrastructure IT
2021-05-04 17:14:58| Space-careers.com Jobs RSS
Are you fascinated about Space? Do you have a strong staff management experience and have worked with ITIL processes including implementation, certification? You could be our new Service Delivery Manager for Mission Operations Infrastructure IT. Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre ESOC based in Darmstadt, Germany. Serco is among the leading Space Industry and Services Companies. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Job Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities The position is related to the Network Operations Centre NOC Services at ESOC. The Service Delivery Manager is responsible for providing comprehensive endtoend service provision for the Mission Operations Infrastructure IT MOIIT Business Area within the defined SLA, taking full responsibility of activities within his domain. MOIIT covers both infrastructural and mission critical computer systems as well as communication systems. The NOC Services at ESOC maintains and operates these infrastructures and more, covering everything from 247 first line monitoring and service desk to 2nd line teams and engineering activities. You will focus on maintaining good relationships with the ESA Business Area Manager BAM and the users of the service and supports the Service Manager in delivering an excellent overall service to our customer. The high level of interaction with the customer and contract staff requires distinct customer service and service management experience. As Service Delivery Manager for Mission Operations Infrastructure IT you will concentrate your activities on the following Provide a technical interface to the Business Area Manager BAM in charge. Take ownership of the endtoend operational IT services across a matrix organisation. Ensure tasks are scheduled in an efficient manner and that priorities are met. Ensure all staff are aware of, and are adequately trained for their tasks. Produce shift, oncall and annual leave schedules, increasing onsite or oncall support during major operational support phases as required. Monitor all aspects of the service to ensure agreed service levels, schedules and procedures are properly achieved and followed. Responsibility for all relevant ITIL processes. Ensure close collaboration with other support groups on resolution of problems, implementation of projects and engineering activities. Ensure punctuality and accuracy of reports and statistics on all activities. Provide focal point of escalation to 3rd line onoff site support. Assist in developing SLAs and OLAs with all active parties, and ensure they are complied with. Ensure infrastructure changes are scheduled to ensure minimal impact to the user community. Adhere to current site procedures technical, environmental, safety and security. Support the Service Manager in driving the evolution of the service, identifying problems, workload issues or other deficiencies within the team. Create and maintain accurate procedures and work instructions. Work occasional shifts outside normal working hours, if required. Maintain and monitor internally auditing of the AssetConfiguration Management Database. Produce minutes of meetings and reports in a timely fashion. Attend user meetings, briefings, user groups and workshops as required. Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring Excellent command of English, both written and spoken German or French would be a plus. Indepth service management experience in a critical operational environment. Team leadership, organisational and time management, good interpersonal aptitude and strong service ethic. Very strong team staff management experience. Strong knowledge of ITIL processes including implementation, certification would be a plus. Indepth knowledge of operational routine and contingency procedures. Problem Solving aptitude. Very good knowledge of current IT technologies, systems, applications and tools. PC literacy MS Office 365, MS SharePoint, Lotus Notes. DegreeHNC equivalent preferred. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland. What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers. A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you. Make a difference every day. Take pride in what you do! More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace
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SOC Operations Manager Responsable des Operations SOC
2021-04-19 15:14:16| Space-careers.com Jobs RSS
Position Reference 868 The SOC Operations Manager is responsible for leading a 24x7 eightperson team of security experts for global clients. The SOC Operations Manager will help deliver the RHEA Group vision of redefining traditional SOC operations using automation, orchestration, and analytics. Responsibilities include but are not limited to the oversight of daytoday operations for RHEA Team Critical SOC delivery team, maturing processes and driving new innovations. The manager will also be responsible for maintaining mature service delivery methodologies for their practice areas in compliance with our ISO 9001 and ISO 27001 certifications. The SOC manager is a high visibility role and requires a strong technical leader with outstanding customer communication skills that allows them to translate client requirements into bespoke SOC services. In addition, the SOC manager ensures delivery on the following SOC guiding principles Deliver quality security outcomes Drive efficient and timely operations Actualize continual improvement and innovation and Protect the customer. Tasks and Activities The scope of work will include Lead 24x7 delivery team, foster innovation, and drive accountability within SOC engineering. Be a thought leader in security engineering and operations delivery driving automation, analytics, and advanced threat analysis. Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence. Provide administrative direction and support for daily operational activities Benchmark, analyze, report on, and make recommendations for the improvement and growth of SOC services. Participate in quarterly business reviews with vendors and customers. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all Client managed systems, operating systems, hardware, and software. Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the Clients environment. Collaborate and consult with other SOC managers across RHEA Group as part of a worldwide SOC operations leadership team. Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovation and operational change. Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing. Perform annual staff appraisals. Develop and mentor staff through open communication, training and development opportunities, and performance management processes build and maintain employee morale and motivation. Support sales on presenting SOC services and security solutions that meet client needs. Skills and Experience The following skills and experience are mandatory Bachelors Degree B.A. from fouryear college or university Information Technology, Information SecurityAssurance, Engineering or similar area of study. Demonstrated thorough understanding of Information Security and Networking required. Demonstrated thorough technical knowledge of current network security, network hardware, protocols, and standards required. Proven ability to diagnose and troubleshoot technical issues required. Proven ability to make decisions and perform complex problemsolving activities under pressure. Previous management and project leadership experience required. Minimum of 7 to 10 years of cybersecurity experience including prior experience with SOC Services. Experience in a security leadership and management position, with experience building longterm career development plans for team members at all levels. Exceptional operational rigor with extensive realworld experience in ITIL methodologies and frameworks for IT operations. Experience in designing, implementing and measuring relevant security and technology management critical success factors, key performance indicators, and metrics. Ability to create shift schedules to ensure 24x7 coverage by support personnel. Indepth knowledge of modern security concepts and how to apply them. Experience in managing and maintaining supplier relationships. Desired Certifications ITIL, CISSP, CISM. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 14052021. Responsable des Operations SOC Le responsable des oprations du Centre de scurit des oprations SOC est charg de diriger une quipe dexperts en scurit 24h 24 et 7j 7 pour des clients mondiaux. Le responsable des oprations SOC aidera concrtiser la vision de RHEA Group consistant redfinir les oprations SOC traditionnelles laide de lautomatisation, de lorchestration et de lanalyse. Les responsabilits incluent, mais sans sy limiter, la supervision des oprations quotidiennes de lquipe de travail ddi aux oprations critique de lquipe RHEA, lamlioration des procdures et la gestion de nouvelles innovations. Le gestionnaire sera galement responsable de maintenir des mthodologies de prestation de services minents pour leurs domaines dexpertise en conformit avec nos certifications ISO 9001 et ISO 27001. Le responsable SOC est un rle haute visibilit et ncessite un leader technique solide dot de solide comptences en communication avec les clients qui leur permet de traduire les exigences des clients en services SOC sur mesure. De plus, le responsable SOC assure le suivi selon les principes directeurs dun centre des oprations de scurits suivants Fournir des rsultats de scurit de qualit Conduire des oprations efficaces et en respectant les chances Chercher constamment lamlioration continue et linnovation et Protger le client. Tches et activits La porte des travaux comprendra Diriger une quipe oprationnelle 24h 24, 7j 7, favoriser linnovation et renforcer la responsabilit au sein de lingnierie SOC. tre un leader dopinion en ingnierie de scurit et en excution des oprations en pilotant lautomatisation et lanalyse avance des menaces. Superviser le suivi technique, valuer et amliorer continuellement les rsultats et sassurer que les processus sont dvelopps et respects afin de favoriser lexcellence oprationnelle. Fournir une gestion administrative et un soutien pour les activits oprationnelles quotidiennes Oprer un Benchmark, une analyse, un rapport et des recommandations pour lamlioration et la croissance des services SOC. Participer aux revues trimestrielles des affaires avec les fournisseurs et les clients. Grer le dploiement, la surveillance, la maintenance, le dveloppement, la mise niveau et le support de tous les systmes dexploitation, matriels et logiciels grs par le client. Rester jour au niveau des dernires volutions des fournisseurs, des opportunits dexpansion et des orientations technologiques utilises dans lenvironnement des clients. Collaborer et consulter dautres responsables SOC du groupe RHEA dans le cadre dune quipe mondiale de direction des oprations SOC. tablir des bases oprationnelles, dfinir des mesures et des indicateurs de performance cls pour stimuler la gouvernance, la qualit et lefficacit. Influencer et amliorer les processus existants grce linnovation et au changement oprationnel. Grer lquipe et son volution, y compris le recrutement, la supervision, la planification du travail, le dveloppement, lvaluation et les mesures disciplinaires. Dvelopper et maintenir un environnement ducatif o les connaissances et les performances du groupe voluent constamment. Effectuer des valuations annuelles du personnel. Dvelopper et encadrer le personnel grce une communication ouverte, des possibilits de formation et de dveloppement et des processus de gestion du rendement dvelopper et maintenir le moral et la motivation des employs. Soutenir les ventes sur la prsentation des services SOC et des solutions de scurit qui rpondent aux besoins des clients. Comptences et lexprience Les comptences et lexprience suivantes sont obligatoires Baccalaurat BA dun collge ou dune universit de quatre ans en technologie de linformation, en scurit assurance de linformation, en gnie informatique ou dans un domaine dtudes similaire Comprhension approfondie dmontre de la scurit de linformation et de la mise en rseau. Connaissance technique approfondie dmontre de la scurit actuelle du rseau, du matriel rseau, des protocoles et des normes. Capacit diagnostiquer et rsoudre les problmes techniques. Aptitude prendre des dcisions et excuter des activits complexes de rsolution de problmes sous pression. Exprience pralable en gestion et en leadership de projet. Minimum de 7 10 ans dexprience en cyberscurit, y compris une exprience pralable avec les services SOC. Minimum 3 ans dans un poste de direction et de gestion de la scurit, avec une exprience dans llaboration de plans de dveloppement de carrire long terme pour les membres de lquipe tous les niveaux. Rigueur oprationnelle exceptionnelle avec une vaste exprience du monde rel dans les mthodologies et cadres ITIL pour les oprations informatiques. Exprience dans la conception, la mise en uvre et la mesure des facteurs de succs critiques de la gestion de la scurit et de la technologie, des indicateurs de performance cls et des mesures. Capacit crer des horaires de travail pour assurer une couverture 24x7 par le personnel de soutien. Connaissance approfondie des concepts de scurit modernes et comment les appliquer. Exprience de la gestion et du maintien des relations avec les fournisseurs. Certifications souhaites ITIL, CISSP, CISM. Intress ? Vous souhaitez faire passer votre carrire au niveau suprieur? Les candidats intresss doivent soumettre leur CV et lettre de motivation lquipe de recrutement RHEA careersrheagroup.com au plus tard le 14052021.
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ILS Operations Manager
2021-04-06 11:13:24| Space-careers.com Jobs RSS
Position Reference 855 In order to integrate the Ground Segment Operations Centre part of the Space Systems department of this wellknown organization, we are currently looking for an ILS Operations Manager to work at our clients premises in the city of Rome, Italy. This Ground Segment Logistic expert will have the opportunity to share hisher experience in the field of mission operations management, Ground Segment ILS analysis, tools deployment and ILS coordination. Tasks and Activities The scope of work will include Coordinate the Operations and ILS team during OPS design and execution. Drive the definition of commissioning and routine operations, prepared for future mission of Earth Observation with Small Satellites. Guarantee that operational interface between the platform and payload systems, the ground segment and the satellite. Guarantee production and maintenance of operations documentation and procedures. Plan and Coordinate the operations validation and verification and Ground and E2E System level. Plan and Coordinate training and validation of the ground segment team ILS Analysis implementation and harmonization of ILS with Operational Concepts and Ground Segment Architecture. ILS Tools Specification and coordination of Design and Adaptation to Program Needs. Skills and Experience The following skills and experience are mandatory University degree in a relevant discipline or equivalent by experience. At least 5 years of experience in operations management for Satellite missions experience in LEO Low Earth Orbit mission is a plus. Management of operations design, validation, Launch and Early Orbit phase, commissioning and routine phases. Experience with costs estimation of operations execution and Ground Segment maintenance. Experience with RAMS Analysis, design, development and maintenance of ILS Tools. Experience with coordinating a team, heshe shall have a good interpersonal and proactive attitude, with a problemsolving mindset. Experience in business contacts with partners from different companies in an international project. Result oriented attitude. Planning and organisational skills. Capability to build trust and show inspiring leadership based on strong communication skills. Fluency in English, both written and spoken. Italian is an asset. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 17042021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. This position is open to protected categories under Italian Law 6899 Rules for the right to work of disabled people. Questa posizione e aperta alle categorie protette L. 6899.
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operations
ils
operations manager
Senior Manager, NOC Operations
2021-03-31 12:12:07| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The position is responsible for leading the NOC Operations team. The incumbent works collaboratively with operational, infrastructure and customer facing functions to help ensure the stable operation, reliability, and security of our customer services and infrastructure. This position is also responsible for the overall function and quality of postsales support for all SES Networks customers. The position is the most senior position in the management of the SES Networks Operational system and the incumbent is a key member of the Operational management team at SES and holds full accountability for the effective management of mPOWER NOC Operations. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Responsible for the overall performance of the NOC Operations team Responsible for Customer Satisfaction levels for all in service mPOWER customers Responsible for engagement with Operational Fulfilment team to ensure seamless deployment and Operational transition of new mPOWER customers into Operations Responsible for the management of the engagement with contracted Service partners ensuring Services are provided to the agreed SLA terms as a minimum Defines and creates optimization efforts to drive customer satisfaction on support of their services Responsible for the effective line management and leadership of the NOC Operations team Responsible for effectively communicating the status of all in service mPOWER services across the global mPOWER customer base Actively participates and contributes as part of the management team of SES Operations providing input on operational status and improvement initiatives to streamline the mPOWER services provided by SES COMPETENCIES Selfmotivated and able to deal well with ambiguity and rapidly changing priorities, ability to deal effectively with pressure Demonstrates a customerfocused business led approach Excellent team player Demonstrates effective intercultural awareness Proven project management skills, ability to manage multiplepriorities Business acumen High level of integrity and work ethic SelfStarter with a high level of personal accountability Excellent presentation communication skills written oral Excellent communication skills written oral Display a strong commitment to the success of SES and inspires others to commit to the organizations goals demonstrates commitment and works hard in order to achieve goals QUALIFICATIONS EXPERIENCE Bachelors degree in Engineering, Satellite Communication, Computer Sciences or equivalent, coupled with professional vocational training and qualifications Minimum of 10 years experience of Operation CentreSupport Centermanagement Minimum of 10 years experience in Satellite Communications Telecommunications Knowledge of the Satellite or Telecommunications industry Excellent command of MS Office package Word, PowerPoint, Excel, Visio Fluency in English, any other language is considered as an asset Apply HERE
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