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Tag: senior operations
Senior Engineer, Global Services Network Operations
2020-05-25 15:14:20| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The Senior Engineer, Network Operations plays a critical role in supporting the 247 shift of the SES Global Services Network Operations Center, ensuring end to end operational lifecycle of fixed data customer services and infrastructure. The Senior Engineer collaborates with operations, engineering, infrastructure, tools and customer facing organizations to ensure contracted SLAs are upheld and leaves SESs customers satisfied with Managed Services operations. The incumbent is responsible for ensuring Incident management and reporting process adherence and compliance as well as to mentor and train the support teams to the highest level to support multiple technologies and services in a consistent and measurable fashion. YOUR RESPONSIBILITIES Provide Level3 equivalent support to shift teams in troubleshooting incidents by analyzing the troubleshooting data and providing experienced feedback on next actions before engaging next Level support Design and develop training and competency assessment in line with reporting manager towards the shift teams RF engineers to ensure each teams ability to support multiple technologies, processes and services are at par with Global Services standards Liaise with other technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant Liaise and maintain technical knowledge on par with external teams in IT, Gateway Services, Sales Engineering, Asset Management, Payload Management, and other level 3 teams as required to manage the tickets Create technical documentation to assist the NOC shift engineers with daily incident troubleshooting and resolution. Provide technical input to the Service Improvement team and lead the Problem Management initiative from within the NOC. Identify problems and liaise with the appropriate Engineering team to find appropriate and permanent solutions Document and maintain a lessonslearned database and ensure a constant culture of improvement. YOUR COMPETENCIES Leadership Teamwork Accountability Customer Service Written and oral communication Global Cultural Awareness Troubleshooting Flexibility Proactive MY PROFILE Bachelors Degree in Engineering, Telecommunications, or related field education can be substituted for experience Minimum 5 years of experience in Satellite or Network Operation Center Experience troubleshooting complex satellite earth station systems Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness ITIL Foundation certification preferred Proficient in Written and Verbal English required, additional languages a plus WHATS IN IT FOR YOU? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. GOOD TO KNOW SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: services
network
global
senior
Senior PDGS Operations Engineer
2020-04-01 15:16:43| Space-careers.com Jobs RSS
Position Reference 022 You will have the opportunity to provide engineering support to ESA for the definition, implementation, adoption and evolution of the reference PDGS operational framework. Tasks and Activities The scope of work will include Definition of EndtoEnd operations management processes, across different services involved in mission PDGS operations implementation e.g. Incident, Problem, Change, Configuration management, Validation and Deployment Coherent implementation and evolution of EndtoEnd process management support tools Definition and evolution of a PDGS operational reference model and associated operational architecture and baselines. Definition and maintenance of generic operational requirements, according to reference operational model. Support operational contribution to new missions during implementation phases, ensuring alignment with PDGS operational reference model and baselines e.g. by participating on project reviews, providing operational expertise, supporting definition of mission operational requirements and operational concept, etc. Contribute to coherent adoption of operational management and architectural model by different missions Support definition of requirements for PDGS EndtoEnd Monitoring tool. Support implementation, maintenance and evolution of PDGS EndtoEnd Monitoring tool. Skills and Experience The following skills and experience are mandatory University degree or equivalent qualification in a technical discipline, preferably in Earth Observation or Computer Science. Significant experience on Payload Data Ground segment architecture and operations on ESA missions or representativesimilar environment Good knowledge of ESA and TPM operational missions onscope of this activity or capacity to rapid acquisition of such knowledge Excellent understanding of overall PDGS architecture and operational model, with capacity to translate to operational needs and requirements. Experienceknowledge on serviceoperations best practices and processes. e.g. configuration management, change control and release management, incident and problem management, etc. ProjectService management skills and experience Ability to complete complex tasks with minimal guidance and to work and cooperate with others. Fluent English both oral and written Capacity to generate good documentation. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 20042020. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: senior
operations
engineer
senior engineer
Senior Ground Segment Operations Engineer
2020-02-24 17:11:38| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at ESRIN in Frascati, Italy. Senior Ground Segment Operations Engineer 2098017 Job Description We are looking for a senior Payload Data Ground Segment Operations Engineer for our customer ESRIN. You will join the Earth Observation Payload Data Ground Segment PDGS team which provides operational services covering the whole payload data processing chain, from instrument data acquisition to access to mission data sets. This includes the operations for ESA Earth Explorers, Third Party Missions and Heritage Missions. You will provide engineering support for the definition, implementation, adoption, and evolution of the PDGS operational framework. Your main tasks will include Definition of EndtoEnd operations management processes, across different services involved in mission PDGS operations implementation e.g. Incident, Problem, Change, Configuration management, Validation and Deployment Coherent implementation and evolution of EndtoEnd process management support tools Definition and evolution of a PDGS operational reference model and associated operational architecture and baselines Definition and maintenance of generic operational requirements, according to reference operational model Support operational contribution to new missions during implementation phases, ensuring alignment with PDGS operational reference model and baselines e.g. by participating on project reviews, providing operational expertise, supporting definition of mission operational requirements and operational concept, etc. Contribute to coherent adoption of operational management and architectural model by different missions Support definition of requirements for PDGS EndtoEnd Monitoring tool Support implementation, maintenance, and evolution of PDGS EndtoEnd Monitoring tool Required Skills and Experience University degree or equivalent qualification in a technical discipline, preferably in Earth Observation or Computer Science. Significant experience on Payload Data Ground segment architecture and operations on ESA missions or representativesimilar environment Good knowledge of ESA and TPM operational missions onscope of this activity or capacity to rapid acquisition of such knowledge Excellent understanding of overall PDGS architecture and operational model, with capacity to translate to operational needs and requirements. Experienceknowledge on serviceoperations best practices and processes e.g. configuration management, change control and release management, incident and problem management, etc. Projectservice management skills and experience Ability to complete complex tasks with minimal guidance and to work and cooperate with others Fluent English both oral and written Capacity to generate good documentation Work Location Frascati, Italy Dates Application Deadline 27 February 2020 Start of Work March 2020 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Italy. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 27 February 2020 Learn more about us in Facebook
Tags: ground
senior
operations
engineer
Senior PDGS Operations Engineer
2020-02-19 17:12:40| Space-careers.com Jobs RSS
Position Reference 022 You will have the opportunity to provide engineering support to ESA for the definition, implementation, adoption and evolution of the reference PDGS operational framework. Tasks and Activities The scope of work will include Definition of EndtoEnd operations management processes, across different services involved in mission PDGS operations implementation e.g. Incident, Problem, Change, Configuration management, Validation and Deployment Coherent implementation and evolution of EndtEnd process management support tools Definition and evolution of a PDGS operational reference model and associated operational architecture and baselines. Definition and maintenance of generic operational requirements, according to reference operational model. Support operational contribution to new missions during implementation phases, ensuring alignment with PDGS operational reference model and baselines e.g. by participating on project reviews, providing operational expertise, supporting definition of mission operational requirements and operational concept, etc. Contribute to coherent adoption of operational management and architectural model by different missions Support definition of requirements for PDGS EndtoEnd Monitoring tool. Support implementation, maintenance and evolution of PDGS EndtoEnd Monitoring tool. Skills and Experience The following skills and experience are mandatory You have a University degree or equivalent qualification in a technical discipline, preferably in Earth Observation or Computer Science. You have a significant experience on Payload Data Ground segment architecture and operations on ESA missions or representativesimilar environment. You have a good knowledge of ESA and TPM operational missions onscope of this activity or capacity to rapid acquisition of such knowledge. You have excellent understanding of overall PDGS architecture and operational model, with capacity to translate to operational needs and requirements. You have experienceknowledge on serviceoperations best practices and processes. e.g. configuration management, change control and release management, incident and problem management, etc.. You have projectService management skills and experience. You are able to complete complex tasks with minimal guidance and to work and cooperate with others. You are fluent in English both oral and written You are able to generate good documentation. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 11032020. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: senior
operations
engineer
senior engineer
Senior Manager, Cyber Security Operations
2019-11-06 11:15:10| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Manager, Cyber Security Operations Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The Cyber Security Operations function has SESwide responsibility for cybersecurity monitoring, cybersecurity incident response and vulnerability and configuration compliance management. The job holder is responsible for leading, developing and maturing SES Cyber Security Operations function and is responsible for the delivery of its services to internal and external customers. The incumbent defines the cybersecurity operations strategy to continuously extend the service portfolio, improve service levels, mature delivery processes and the overall efficiency and capabilities of the function. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Supervise, coordinate and develop the cybersecurity operations function and supporting technical infrastructure for all SES entities to ensure efficient and effective cybersecurity monitoring, incident response and vulnerability as well as configuration compliance management Plan, develop, manage and continually improve processes and procedures required for the cybersecurity operations function Ensure SES security incident response readiness by establishing and continuously improving SES security incident response framework and training the incident response team Manage security incidents in accordance with the incident response policy and process and direct incident response teams to ensure a coordinated, timely and effective response to security incidents Establish a threat intelligence program and produces actionable, relevant strategic and tactical threat intelligence from different relevant sources in order to Leverage threat intelligence information in order to improve the efficiency and effectiveness of cyber security operations Disseminate synthesized intelligence information to SES stakeholders, including senior management and relevant engineering and operations groups Inform the information security management and information security engineering functions to ensure that information security management framework and security infrastructure are aligned with relevant threats Perform strategic and tactical planning for SES cyber security operations functions Define and maintain relevant KPIs for the security operations function and its services to facilitate management reporting and continuous improvement Identify needs, estimate costs, and justify request priorities for budgetary purposes Evaluate new and emerging technologies for introduction andor integration into the cybersecurity operation functions Manage a team of security engineers andor analysts responsible for cybersecurity incident response, cybersecurity monitoring, cybersecurity vulnerability assessment and configuration compliance Manage the team to strengthen, enable and grow talent through coaching, continuous feedback and technical mentoring Identify, cultivate and grow technical leaders Prepare a portfolio for providing cybersecurity operations services for the SES customers, if required Travel and oncall duty as required COMPETENCIES Strong project management skills incl. budget management Ability to take over responsibility and ownership for achievement of common cross functional goals Ability to integrate into and lead crossfunctional andor virtual teams Ability to handle simultaneously multiple projects and leads Excellent communication skills good listener, ability to understand perspective of others, to work effectively at all levels of the organisation, to mediate in conflicts and resolve issues, to secure stakeholder buyin to the proposed solution ability to explain security rationales and controls to nontechnical audiences Ability to manage and empower resources by setting priorities that balance shortterm support requirements and longterm strategic goals of the company Ability to balance risks and opportunities in order to provide a modern, efficient IT solutions for business while risk for SES is identified and managed adequately Strong analytical and problem solving skills ability to frame complex problems or business issues and can elaborate and articulate alternative solutions that address the root cause of the issue Innovative spirit and business acumen Ability to motivate colleagues across functional and geographically distributed teams Ability to work independently with minimal supervision Ability to set priorities autonomously and to proactively deliver results, even under tight deadlines Ability to overcome resistance to change while deriving from SES strategy concrete needs for change and translating this into actionable plans QUALIFICATIONS EXPERIENCE Masters degree in computer science or equivalent Minimum eight years of relevant professional experience in cyber security monitoring, incident response, computer forensics, malware analysis, vulnerability management and threat intelligence Strong knowledge of and experience in running cyber security operations teams Excellent understanding of the latest tactics, tools and techniques used by modern threat actors as well as effective prevention and detection strategies Indepth cloud security knowledge O365, Azure, system security knowledge multiple operating systems, including Windows platforms, and Linux and application security knowledge, including a clear understanding of their vulnerabilities, exploits and how to secure them Knowledge of and experience with security technologies, such as EDR, Antivirus, Network and Host Intrusion Detection Systems, Web ProxyContent Filtering, Authentication technologies, Security Information and Event Management systems and SOAR solutions Broad and indepth knowledge in cyber security knowledge of the satellite industry is considered as a plus Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS NATOEU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearance SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: security
manager
senior
operations
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