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Junior Field Support Technician 6 months

2016-04-04 12:07:59| Space-careers.com Jobs RSS

The Serco Group is a FTSE 250 corporation with over 125,000 staff in 30 countries. Our strategy is to be a superb provider of public services, by being the best managed business in our sector. We are a focused business to government B2G business, specialising across five sectors Defence, Justice Immigration, Transport, Health and Citizen Services. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. Our European operations have ca. 2,000 employees delivering critical services to public institutions such as the European Commission, EUMETSAT or the European Space Agency where we are the largest onsite service provider with ca. 300 staff. For our activities at the European Space Operations Centre ESAESOC in Darmstadt, Germany, we are looking to recruit a temporary Junior Field Support Technician to work on the ESA Corporate IT contract for the duration of 6 month with possibility of becoming permanent thereafter. Tasks and Responsibilities The ESA Corporate IT contract provides support to all ESOC users in the areas of supporting the desktop infrastructure and in the provision, maintenance and problem solving for laptops, desktops, shared file storage, network connectivity, network printing and email to all ESA users. In addition, the group provides telephony support, fixed and mobile, and video conference support. The user community is a permanent one and has around 800 users. Due to some transition in the groups manning, we are seeking to recruit a Junior Field Support Technician on a temporary 6 months basis until the manning transition is complete. The successful candidate will assist the group members with the more mundane aspects of the groups operation. These tasks will include, but will not be restricted to imaging laptops and desktops in preparation for their deployment fixing network printer problems simple problem solving at the users desktop basic Lotus Notes configuration at the desktop telephony support database management stock management. Requirements This role offers someone new to the area of desktop support an ideal opportunity to develop hisher skills in a fast moving and busy environment. Enthusiasm, good human interfacing skills, a willingness to learn and a genuine desire to help users are all prerequisites for the role, more than any technical background, although, of course, that would be an advantage. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in Serco Europes Careers Hub httpscareershub.serco.eu If you have any question regarding this position please email space.careersserco.com Position Junior Field Support Technician Reference G016ESOCITI261 Application closing date 11042016 Start date ASAP For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website httpswww.serco.eu For additional information about ESOC, please consult httpwww.esa.intAboutUsESOC

Tags: support months field junior

 

Junior Field Support Technician

2016-03-14 13:06:54| Space-careers.com Jobs RSS

Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESTEC, we are currently looking for a Junior Field Support Technician. Tasks and Responsibilities As successful candidate you will be responsible for the following PC 2nd level call support for simple cases on PC printing, incident and problem handling Inventory and asset tracking, status updates Support new PC installations revocations breakfix Provision of Mobility Packs and tokens, updating tracking database Interface with Service Desk on call resolution status, reporting. Printer Support printer installations revocations breakfix Perform preventive maintenance on printers Perform reactive maintenance on personal printers, respecting relevant SLAs Interface with printer maintenance supplier on maintenance schedules Perform preventive maintenance on printers. Service Desk Answer 50700 calls, emails and user visits, creating Remedy Incident Reports accurately Assign Incident tickets to available technicians Manage the recording and delivery of small items, documented in Remedy tickets Ensure Remedy tickets with statusPending are monitored, and user progress information made available Advise the Lead Technician or Service Manager concerning Remedy tickets in danger of breaching their SLA target. Service definition of SIM card management SIM card activation, revocation, transfer and change of profile requests by interfacing with the telco providers Delivery to end user Incident management through onsite support or by interfacing with the telco providers Management of the ongoing purchase orders committed by ESA to the telco providers for what concerns SIM, mobile devices, accessories Follow up deliveries by interfacing with the telco providers Ticket updating Asset Management Stock Management Monthly and on demand service reporting PIN and PUK management Installation and activation of SIM on enduser device HW break and fix interface with Telco provider. Requirements Familiar with BMC Remedy Familiarity with corporate purchasing practices, control record keeping Good interpersonal skills in English Familiarity with the use of Windows PCs, Apple laptops, phones tablets, and other smart phones Experience in local onsite desktop support for one to two years in large organisation more than 1000 Users Experience in working as part of a team on a customer premises is mandatory Escalation handling and rapid response to critical incidentsissues Knowledge of the Microsoft Office 2010 suite Knowledge of Lotus Notes client configuration and support Experience with PolyCom video conferencing systems maintenance and support a plus Good working knowledge of ITIL processes certification a plus. Application procedure Important All applicants must hold a current valid work permit for the Netherlands or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. If not, your application will remain in our database and can be matched against future openings. You can also login at any time to apply to additional positions. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp Position Junior Field Support Technician Reference N016ESTECITI213 Application closing date 25032015 Start date April 2016 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about ESTEC, please consult httpwww.esa.intAboutUsESTEC

Tags: support field junior technician

 
 

Field Support Technician

2016-03-03 10:11:06| Space-careers.com Jobs RSS

Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESOC, we are currently looking for a Support Technician to provide field support to a permanent user community of around 800 users. The support to be provided will be very varied and will include support for Windows operating systems currently Windows 7 Microsoft Office Lotus Notes MAC and IOS Mobile and smart phones IP and TDM telephones PABX interfacing Helpdesk support Network printer support Third party liaison 1st line networking Video conferencing. Tasks and Responsibilities The key person will cover the following tasks Manning a local helpdesk of a rotational basis with first line call resolution Second level calls resolution in the field Video conference systems installation, upgrade, configuration and problem handling Explaining to users available services and how these should be requested Evaluating user requests and problems, raising tickets for each one Solving as many problems as possible Inventory and asset management Liaising with the central IT service desk CSD in Rome Evaluating tickets coming from the CSD and allocating them to the correct teams, both on and off site Planning PC and other equipment installation, including planned refreshes Assuming ownership of all tickets, continually monitoring these tickets and following them up as required to ensure SLAs are being met. Requirements The successful candidate will have had 2 to 3 years in a similar environment and have had experience with Windows 7 MS Office products and their usage Lotus Notes Apple MACs Mobile and IP telephony Video conferencing systems Asset management tools Problem logging database BMC Remedy ideally. In addition, candidates should have good customer interfacing skills and the ability to identify priority situations and deal with them accordingly. As well as being a prerequisite for the fluctuating technical environment, flexibility is also required for covering the helpdesk on a rotational basis, covering the extended day, covering the small site in Cologne and for the occasional operational support for satellite activity. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in Serco Europes Careers Hub httpscareershub.serco.eu If you have any question regarding this position please email space.careersserco.com Position Field Support Technician Reference G016ESOCITI197 Application closing date 10032016 Start date ASAP For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website httpswww.serco.eu For additional information about ESOC, please consult httpwww.esa.intAboutUsESOC

Tags: support field technician support technician

 

Field Support Technician

2016-01-20 11:02:26| Space-careers.com Jobs RSS

Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESAC, we are currently looking for a Support Technician to provide field support to a permanent user community of around 350 users. The support to be provided will be very varied and will include support for Windows operating systems currently Windows 7 Microsoft Office Lotus Notes MAC and IOS Mobile and smart phones IP and TDM telephones PABX interfacing Helpdesk support Network printer support Third party liaison 1st line networking Video conferencing. Tasks and Responsibilities The key person will cover the following tasks Manning a local helpdesk of a rotational basis with first line call resolution Second level calls resolution in the field Video conference systems installation, upgrade, configuration and problem handling Explaining to users available services and how these should be requested Evaluating user requests and problems, raising tickets for each one Solving as many problems as possible Inventory and asset management Liaising with the central IT service desk CSD in Rome Evaluating tickets coming from the CSD and allocating them to the correct teams, both on and off site Planning PC and other equipment installation, including planned refreshes Assuming ownership of all tickets, continually monitoring these tickets and following them up as required to ensure SLAs are being met. Requirements The successful candidate will have had 2 to 3 years in a similar environment and have had experience with Windows 7 MS Office products and their usage Lotus Notes Apple MACs Mobile and IP telephony Video conferencing systems Asset management tools Problem logging database BMC Remedy ideally. In addition, candidates should have good customer interfacing skills and the ability to identify priority situations and deal with them accordingly. As well as being a prerequisite for the fluctuating technical environment, flexibility is also required for covering the helpdesk on a rotational basis, and for the occasional operational support for spacecraft and scientific activity. Application procedure Important All applicants must hold a current valid work permit for Spain or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. If not, your application will remain in our database and can be matched against future openings. You can also login at any time to apply to additional positions. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp If you have any question regarding this position please email space.careersserco.com Position Field Support Technician Reference E015MP01ESAC Application closing date 28.01.2016 Start date 01 April 2016 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalerts signup form.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about ESAC, please consult httpwww.esa.intAbout UsESAC

Tags: support field technician support technician

 

Galileo Software Support Technician

2015-10-27 15:05:53| Space-careers.com Jobs RSS

INSYEN AG is based at the German Space Operations Center in Oberpfaffenhofen near Munich, Germany. We currently have more than 50 employees from 15 nations located in Germany and France. Our portfolio includes engineering, operations and product development for the space and aerospace markets. We are currently looking for a Galileo Software Support Technician Start date As soon as possible Location Oberpfaffenhofen, Germany Required skills Experience in system administration SWHW support capability Ability to understand complex IT environments Know how of security key environments System knowhow of Linux Suse, Red Hat and Windows Knowledge of the Galileo system and project advantageous Good team working and communication skills Fluency in written and spoken English German would be an asset Key tasks and responsibilities Active controlling of HWSW upgrades of GCS Galileo Control Segment and GMS Galileo Mission Segment system and element deplayers Monitoring of system workload Level 1 troubleshooting in the frame of IT Operation Services to guarantee SW system operability Validation and maintenance of SW support procedures Regular backups and check of antivirus of operational IT systems Maintenance of IT systems provided by ESA incl. Oncall 1st level support Configuration and administration of groups and user accounts Daily, weekly, monthly, yearly checks and maintenance of operational IT Systems User training Oncall 1 week per month on average Contribution to SW maintenance of GMS and GCS Please send your application, your up to date CV and your salary requirements to Mrs Andrea Gerzer at hrinsyen.com and on copy to Mr Mattia Moscardino at mattia.moscardinoinsyen.com before 15th November 2015.

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