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BT confirms GBP 6 billion fibre, 4G, customer service spend
2016-05-05 10:52:00| Telecompaper Headlines
(Telecompaper) BT has announced that Openreach and EE will invest around GBP 6 billion between them over the next three years in the first phase of a plan to extend superfast broadband and 4G coverage to more than 95 percent of the UK by 2020. The plan will include an increased focus on FTTP technology, aiming to reach two million premises with FTTP, mainly in new housing developments, high streets and business parks. BT Group CEO Gavin Patterson also confirmed that customer service would be another area of focus, with contact centre work being returned to the UK and Openreach aiming to cut the number of missed appointments by half within 12 months.
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YouTube to launch streaming TV service 'Unplugged' - report
2016-05-05 08:42:00| Telecompaper Headlines
(Telecompaper) YouTube is working on a paid subscription service called Unplugged that would offer customers a bundle of TV channels streamed over the internet, people familiar with the plan told Bloomberg. The project, for which YouTube has already overhauled its technical architecture, is one of the company's biggest priorities and is expected to debut as soon as 2017, one of the people said. YouTube executives have discussed these plans with most major media companies, including NBCUniversal, Viacom, Twenty-First Century Fox and CBS, but have yet to secure any rights, the report said. YouTube already launched a paid subscription called Red last year, for access to the video site without advertising. Unplugged would bring more premium content and live channels.
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A. Schulman to create shared service center for U.S., Canadian operations
2016-05-04 19:26:58| Canadian Plastics Headlines
The project will cut jobs nationally. The post A. Schulman to create shared service center for U.S., Canadian operations appeared first on Canadian Plastics.
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Product and Service Integration Specialist
2016-05-04 17:08:25| Space-careers.com Jobs RSS
The Serco Group is a FTSE 250 corporation with over 125,000 staff in 30 countries. Our strategy is to be a superb provider of public services, by being the best managed business in our sector. We are a focused business to government B2G business, specialising across five sectors Defence, Justice Immigration, Transport, Health and Citizen Services. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. Our European operations have ca. 2,000 employees delivering critical services to public institutions such as the European Commission, EUMETSAT or the European Space Agency where we are the largest onsite service provider with ca. 300 staff. For our activities in ESRIN, we are currently looking pending ESAs final approval for a Product and Service Integration Specialist on a fixed term contact until end of March 2018. Main responsibilities Within the ESA Sensors Performance, Products and Algorithms SPPA Section the postholder will be included in the Swarm Data Innovation and Science Cluster DISC contractual framework and will work on the evolution of Swarm Level 1B and Level 2 products, in coordination with the DISC Science teams and the ESA Payload Data Ground Segment PDGS team. The main objective of this VN is to identify a candidate in charge of understanding scientifically critical aspect, and actively supporting and coordinating internally the implementation of evolution changes leading to new Swarm products and or services. The candidate shall ensure that new Swarm product and services are correctly integrated into the PDGS. Optimised, effective and rightsized implementation solutions are designed and implemented with a flexible and resultoriented approach. The Swarm Product and Service Integration Specialist will perform the following activities, responding to the DISC Products Evolutions coordinator Support the coordination within the DISC partners concerning the evolution and concept of new products coming from the Swarm baseline products Participate in the Data Quality Workshops DQW discussion groups to be informed on the open issues and suggestions for innovation Inject bridging the information coming from operational teams into the new products and services function e.g. improvements on existing products, algorithms modifications, proposals for new parametersproducts Participate in other Mission coordination meetings in order to be informed on inputs from industry and instrument teams that can eventually lead to evolution of products Interfacing with the Quality Control QC team for gathering inputs concerning Level 1B and Level 2 data quality Proactivity in proposing new ideas basing on his her own expertise and background Support the DISC Board of Representatives discussions concerning Swarm products evolution, in particular reporting on the service implementation impact aspects Interface with internal teams Data QC, SW development, configuration and change management and external teams PDGS to capture and report the service and infrastructure impact of the evolutions being discussed. Interface with the ESA PDGS team and other ESA entities for all the technical aspects concerning the integration and distribution of new products Review the DISC Procurement decisions and report to DTU Provide possible PDGS requirements to the DISC Procurement teams to support the development of the invitation to tender package Support the PDGS in the integration of the new product and services e.g. operational processor development, distribution flow, service integration and TTO and coordinating the data production actors taking into account the technical needs of the PDGS Coordination and collaboration with QC team for defining the routine quality control checks to be performed on new products development of adhoc data analysis routines if needed. Ideal candidate Requirements Applicants should bring a Science education aerospacecommunicationsplasma engineer, physics, astronomy..., and a good scientific background in Geophysics, in particular Earths magnetic field, Magnetosphere Ionosphere Thermosphere coupling, SunEarth connections and Space Weather. Furthermore the following are mandatory requirements Strong coordination and interfacing capabilities, towards internal teams and external commercial scientific technical entities Capability to identify rightsized solutions for each specific goalimplementation need, to minimise unnecessary overhead complexity costs and maximise flexibility Proactive approach to problem identification and resolution Ability to plan and report on proposed problem solutions and to work to deadline Candidates should be fluent in English and have good writing and communication skills Availability to travel to attend meetings. Applicants should have a high level of selfmotivation, the capability to work effectively in a team and autonomously, and have excellent organisation skills. A strong proactive attitude is required in identifying problems and proposing time, complexity and cost effective solutions. The following will be considered as an asset Exposure to ESA Missions Ground Segment architecture and functioning Expertise data flows and interfaces Low Earth Orbiting space missions concept precise orbit determination and assessment, GPS theory and processing, Onboard Attitude and Orbit Control Systems. Application procedure Important All applicants must hold a current valid work permit for Italy or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. If not, your application will remain in our database and can be matched against future openings. You can also login at any time to apply to additional positions. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in Serco Europes Careers Hub httpscareershub.serco.eu
Tags: service
product
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25/05/2016 - BIFM Merseyside Group - The Customer Service Experience
2016-05-04 17:08:07| BIFM Events
Tags: service
group
experience
customer
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