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Service Delivery Manager Germany
2021-01-27 11:12:26| Space-careers.com Jobs RSS
Position Reference 746 We are currently looking for a Service Delivery Manager for German Space Market for the RHEA Group Professional Engineering Services PES Business in Germany. The position is responsible for ensuring the successful delivery of services to our clients including European Institutions and industry in the Space Sector. RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its clients and continues to deliver as it commits to. The Service Manager will be part of the extended European PES Management team and will participate in the growth strategy of the business. Tasks and Activities The scope of work will include Be responsible for managing the contract and ensuring quality of the service delivery to all PES clients in Germany, liaising between the client, the employees and RHEA Group back office. Coordinate the kickoff of new contracts, integrating the delivery and reporting requirements into the monthly planning and ensuring the onsite teams are aware of the contractual requirements. Perform the financial and technical monitoring of the contracts, highlighting possible risks and areas for improvement. Assist in service review meetings to communicate technical tasks to the employees to achieve the deliverables. Build strong relationships of trust with the client, understanding the technical and organisational challenges they face and identifying possible new business from RHEA Group. Be responsible for ensuring the deliverables of the contract are achieved on time. Compiling and quality assuring the monthly and quarterly reporting of the service contracts under the German space institutional and industrial clients. Liaising with the technical staff for timely inputs. Completing all required financial reporting. Monitoring the internal and client KPIs. Implementing and monitoring the PES operations management processes across Germany. Ensuring clear communications with employees, and compliance to internal requirements. Reaching out on a regular basis to our employees in more remote locations, ensuring engagement with RHEA Group and managing any questionsconcerns they may have. Coordinating the performance management programme assisting in the annual performance review process. Championing the Health and Safety Programme and RHEA Groups Quality Management System at all locations where employees are based. Skills and Experience The following skills and experience are mandatory DegreeMasters in an Engineering or Scientific discipline or equivalent. Experience in a technical services provider. Ability to build networks social and professional easily. Good organisational and planning skills. Diplomatic approach to problem solving. Strong Business Acumen. Excellent skills in MS EXCEL and numerical reasoning. Good data analytical skills. Competence in technical learning. Excellent ability to work with remote teams, especially within a multicultural environment. Proficiency in English and German, both written and spoken. Ability to travel when needed. The following skills would be highly desirable Knowledge of German space industry. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 01022021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.
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