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ICT Support Technician
2017-08-31 10:11:16| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities Reporting to the Corporate Business Process Manager, the ITC Support Technician is involved in the corporate supervision of IT related corporate processes. Heshe will support IT corporate processes evolution and rationalisation. In particular, the candidate will carry out the following specific duties Administration of the SCCM processes for all corporate devices Contributing to improve SCCM processes to comply with corporate policies Contribute to the improvement of other corporate tools e.g. Identity management, active directory Support the analysis of the corporate ticketing system to identify areas of improvement. Support the IT Department Information Systems Division in management of IT Projects. Provide administrative and technical support of the IT systems which support IT projects. Perform PMO tasks of validation of IT Projects in terms of structure, adherence to QMS standards, and conformance with appropriate project management methodologies and best practices Contribute to project control and reporting activities minutes of meeting, project stage boundaries, project schedules, costs, and status reports Coordinate the workforce planning, cost reporting, and risk management across the IS Division Provide business and data analysis support to projects as required Construct bespoke database, reporting, and information management solutions as required to support the additional management reporting needs of the Division Continuous monitoring and maintenance of Division workforce planning and risks. Ideal candidate The candidate should have a Technical degree BSc. Diploma or equivalent from a recognised Institution or equivalent with minimum of 6 years of relevant professional working experience along with the following A broad knowledge of IT service management principles Knowledge of ESA IT policies and regulations A proven capability of performing tasks in a fully autonomous way An aptitude for effective communication and collaboration in an international and challenging environment Should have in depth experience of project management methodologies PRINCE2, Agile, SCRUM, Kanban Excellent communication skills written, interpersonal, negotiation and telephone communications are crucial Capability to train and explain issues to users over the phone and email, and to maintain clear communication with the Head of Division on all tasks and projects Sense of initiative and ability to work independently and manage multiple tasks simultaneously High proficiency with data analysis, IT system setup, administration, support, and development High senses of rigour, proactive attitude to solving problems Service orientation A very good working knowledge of spoken and written English is essential Proven team management experience is considered an asset Proven SCCM working experience is considered an asset. Please note that the closing date for the applications is on 13092017. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
Tags: support
ict
technician
support technician
ICT Technician at ESTEC
2017-08-30 14:10:44| Space-careers.com Jobs RSS
HE Space is a successful international space company. For over 30 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for an ICT Technician to support our customer ESAESTEC in the Netherlands. ICT Technician at ESTEC Key Tasks and Responsibilities As ICT Information and Communication Technology Technician you will be involved in the corporate supervision of IT related corporate processes and support IT corporate processes evolution and rationalization. Your responsibilities will include Administration of the SCCM System Centre Configuration Manager processes for all corporate devices Contributing to improve SCCM processes to comply with corporate policies Contribute to the improvement of other corporate tools e.g. Identity management, active directory Support the analysis of the corporate ticketing system to identify areas of improvement. Skills Experience You will have the following qualifications and relevant experience A university degree in a relevant discipline A broad knowledge of IT service management principles Minimum of 6 years of relevant professional working experience Knowledge of ESA IT policies and regulations would be an advantage A proven capability of performing tasks in a fully autonomous way An aptitude for effective communication and collaboration in an international and challenging environment Proven team management experience is considered an asset Proven SCCM working experience is considered an asset Fluency in English is mandatory knowledge of another European language is an advantage. This job is located in Noordwijk. We welcome applicants who are available from October 2017 or as soon as possible thereafter. If you think you have what it takes for this job, please send us your CV together with a letter of motivation both in English and in Word to Ms Kirsten Gibbs at jobshespace.com, quoting job NLSC3591 before 17Sep17. An exciting and dynamic international working environment awaits you! Apply for this job
Tags: ict
technician
estec
ICT Technician
2017-08-30 12:10:50| Space-careers.com Jobs RSS
You will have the opportunity to support the IT corporate processes evolution and rationalisation at our clients premises in Noordwijk, The Netherlands. Tasks and Activities The scope of work will include Administration of the SCCM processes for all corporate devices You will be contributing to the improvement of SCCM processes to comply with corporate policies You will be contributing to the improvement of other corporate tools e.g. Identity management, active directory You will be supporting the analysis of the corporate ticketing system to identify areas of improvement Skills and Experience The following skills and experience are mandatory You have a Technical Degree Bsc., Diploma or equivalent from a recognised Institution or equivalent. A broad knowledge of IT service management principles You have a minimum of 6 years of relevant professional working experience You have a good knowledge of ESA IT policies and regulations You have a proven capability of performing tasks in a fully autonomous way You have an aptitude for effective communication and collaboration in an international and challenging environment The following skills would be highly desirable You have a proven team management experience You have a proven SCCM working experience How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 15092017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: ict
technician
ICT Engineer Vendor Supplier Selection
2017-07-27 12:12:14| Space-careers.com Jobs RSS
As the ICT Engineer, you will be responsible for optimal selection of ICT suppliers and ICT products to ensure the best usage of resources and technology for the Agency. Tasks and Activities The scope of work will include You will be overseeing ICT market trends with focus on IT Infrastructure providers for Computer Hardware, Software and networking products. You will be analyzing and assessing if trends in the ICT market, building and maintaining relationship with ICT market leaders to understand and report on innovative technology to the management. You will be monitoring the product line up and future product roadmaps of exiting ICT suppliers for the agency. You will be analyzing and utilizing for the agency the competitive developments of key ICT vendors in market You will be engaging in regular meetings with ICT vendors and suppliers for price negotiations You will be issuing Request for Quotations and Tenders to test the ICT market and be selecting the optimal suppliers for the agency You will be participating in Tender evaluation to support the board while selection of suppliers Skills and Experience The following skills and experience are mandatory You have a Masters Degree in Information technology and a minimum of 4 years of relevant professional working experience with ICT vendors. You have a deep knowledge of the ICT market, with specific focus on IT Infrastructure products like PC, Laptops, Servers, Workplace related Software. You have an excellent understanding of Enterprise grade ICT products. You have an aptitude for effective communication and collaboration in an international and challenging environment. You have proven negotiation skills. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 17082017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: selection
vendor
engineer
supplier
ICT Engineer
2017-07-26 11:12:08| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities Reporting to the Corporate Business Process Manager, the ICT Engineer is responsible for optimal selection of ICT suppliers and ICT products to ensure the best usage of resources and technology for the Agency. The post holder will carry out the following specific duties Overseeing ICT market trends with focus on IT Infrastructure providers for Computer Hardware, Software and networking products Analysis and assessment if trends in the ICT market, build and maintain relationship with ICT market leaders to understand and report on innovative technology to the management. Monitoring the product line up and future product roadmaps of exiting ICT suppliers for the agency Analyse and utilize for the agency the competitive developments of key ICT vendors in market Engage in regular meetings with ICT vendors and suppliers for price negotiations Issue Request for Quotations and Tenders to test the ICT market and select the optimal suppliers for the agency Participate in Tender evaluation to support the board while selection of suppliers Manage processes and tasks relevant to the projectsactivities, ensuring deliverance within restrictive timescales and in line with the IT Departments business model Perform business and technical analysis for potential Customer needs Produce requirements and project documentation in close liaison with the Customer and in line with the IT Departments QMS and project management procedures Propose and present technical and architectural propositions Prepare and present project management plans, Statements of Work, and other relevant documents Fully analyse service providerspartner solution proposals in terms of best practice, technical quality, technical and architectural proposition, and financial cost effectiveness Ensure that 3rd party suppliersservice providers deliver within contract terms, through effective management, planning, communications and maintenance of SLAsKPIs Maintain a close liaison with service providerspartners for delivery, regularly communicating status and progress throughout the projects Plan for and manage handover to operations, in line with project delivery plans Planning, controlling and reporting financial aspects related to projects Actively participating in contract negotiations, tenders and audit related activities Liaising with ESA Administrational staff in FinanceContractsProcurementHR for work related aspects Working with teamIT Department members on joint Customer and Corporate infrastructure related activitiesprojects Perform technical activities related to Launch Campaigns Provide Technical IT support to Customer, Corporate and Industry based projectactivities Ideal candidate A PhD or Masters Degree in Information technology and a minimum of 10 years of relevant professional working experience with ICT vendors Deep knowledge of the ICT market, with specific focus on IT Infrastructure products like PC, Laptops, Servers, Workplace related Software Understanding of Enterprise grade ICT products An aptitude for effective communication and collaboration in an international and challenging environment Proven negotiation skills A solid academic background, with an IT related University degree and numerous years of relevant working experience in the IT sector Expert knowledge and profound experience in technical and business process analysis Proven technical knowledge of bespokecommercialESA systems and applications, productivity tools, hardware platforms and tools, virtualisedcloud environments, networkcommunication environments, diverse IT infrastructures, IT security principles Proven project management and organisation skills, including monitoring time and expenditures Experience with ESAs administrative processes within FinanceContractsProcurementHR Fluent in English, with excellent written and verbal communication skills Position Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
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