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Customer Service Manager, Video Infrastructure Services, Asia
2019-09-23 11:16:28| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Customer Service Manager, Video Infrastructure Services, Asia Singapore Singapore Role Description Summary The CSM role is a customer facing position with responsibility for direct interaction with the customer while leading the effort to implement, operate and maintain SES Video infrastructure and services that are delivered to the customer. The CSM will focus on supporting existing services and rolling out new services for customers. The CSM owns the customer relationship on behalf of the Global Services organisation from Post Sales activities to service delivery and ongoing operations and maintenance support. The CSM is responsible for managing the Program delivery, maintaining operational performance and SLAs, and driving service quality. The CSM is the key Voice of the Customer within SES Video for all Post Sales customer journey touchpoints, understanding what each customer values the most in terms of operational support and ensuring that the whole SES Video team interfaces with the customer to drive service quality to maintain and enhance revenue. The CSM plays an important role in maintaining current business and securing new business. The CSM will be the main services leader driving the relationship with the customer and will have frequent interaction with the customer onsite and remotely. The CSM will support the SES Video organization through proposal and will be in the leadership of implementing new or upgraded existing services. The CSM will be the focal point and control instance in the interest of the customer and SES for ongoing operation of the contracted service and corresponding maintenance activities. The CSM will lead and assist the development of process, procedures and tools to further advance SES Video ability to provide value added services to its customers. Primary Responsibilities Key Result Areas Responsibilities PreSales Support Support SSL Sales during Presales phase by developing the LifeCycle SOW and PL Inputs Customer Management Operate as the main point of contact to the customer during postsales phase Leadership in terms of project management for the delivery of new Services and upgrades Plan, staff and manage the delivery of new services and upgrades managing timelines, mile stones and deliverables in front of the customer and internally Operations Management Oversee the ongoing operations and maintenance of live sites to ensure that Customer SLAs, KPIs and expectations for service quality are successfully being delivered Voice of the Customer Act as the Voice of the Customer and provide feedback to the Services Organization to ensure that customer requirements and needs are delivered Quality Assurance Facilitate service quality, performance and business reviews with the Customer New Business Support revenue grow by identifying opportunities for new services and upgrades towards SES Video Commercial Process Provide inputs to the general overarching process procedures. Develop or provide inputs for Video specific process procedures. Key results Input for PreSales quotes SOW definition Implementation and delivery of New ServicesService Upgrades Ensure the delivery of Customer Operations Performance Reports Weekly Monthly of SLA performance and other Ops itemsCustomer Adhoc Reports on time and in the expected quality Quarterly Business Reviews Change Requests and Implemented Changes Process and Procedures Liaising with customer on a regular basis Competencies Strong verbal and written communications skills coupled with an ability to convey messages in an appropriate manner to both external and internal customers Strong project management and organizationcoordination skills Ability to work under pressure, use judgement to make decisions and adapt to change Selfinitiative, courage and pragmatism in order to identify and overcome impediments World class attitude to customer service, passion and customer centric thinking Excellent presentation skills Strong interpersonal skills and an ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around anything blocking things that need to be accomplished Attitude to drive a continuous improvement process Ability to work at in a fast pace environment Willing to travel and interface directly with clients, up to 20 of the time Overlooking the DACH market and processes of the customer and being consultant to optimize his business Fluent English, additional languages welcome Qualification Experience Bachelor of Science or Business degree preferably in Engineering, Technology, Computer Science or Information Systems or equivalent experience required A minimum of 5 years relevant experience in a project management, business management, service delivery andor account management role PM certificates or performed trainings appreciated Proficient in Microsoft Office skills Knowledge of media industry and German speaking media market Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
services
video
customer
French MILSATCOM Services Project Manager mf
2019-04-18 20:30:36| Space-careers.com Jobs RSS
Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europes number one space enterprise and the worlds second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each others expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary on the ground, in the sky and in space. Description of the job A vacancy for a French MILSATCOM Services Project Manager mf has arisen within Airbus Defence Space in Toulouse. Airbus Defence and Space is the leading MILSATCOM service provider thanks to its existing fleet of XUHF SKYNET satellites in UK. Additional capacities will become available and sellable to the market in 2022. For this, new infrastructures must be deployed to sell these capacities as managed services and therefore the role requires to interface with thirdparty partners and customers. This job opportunity is open to ensure the best positioning of Airbus Defence and Space as the leading service provider for French MILSATCOM services. Tasks accountabilities Your main tasks and responsibilities will include Be the focal point for French MILSATCOM Service Delivery towards the different interfaces and stakeholders Drive the functional definition of the Airbus Defence and Space French MILSATCOM service provider solution Manage the deployment and operations of the Airbus Defence and Space French MILSATCOM service provider solution. Be the responsibility owner for OTOQOC. Analyze and develop interests of Airbus Defence and Space as a channel partner service provider. Support the development of a product and marketing roadmap to position French MILSATCOM services as the leading solution for European governmental users. The job holder will be supported in his tasks by a central multifunction pool of resources Strategy, Service Delivery, Engineering, Procurement, Programs, Finance, Legal, Commercial and Contract etc.. This role will involve some travel for business and as such you must be able to travel accordingly. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Companys success, reputation and sustainable growth. Required skills You will have the following skills and experience Educated to a Telecommunication engineering degree level or equivalent. Satellite Communication Services end to end System architecture Capability to develop and manage a full end to end Product service definition Very good knowledge of satellite communication Military operational requirements and usages Very good knowledge of international agencies such as NATO and EDA is a plus Agility to adapt to new business Strong interpersonal and communication skills Strong organisation skills, autonomy, team spirit and leadership Negotiation level of English and French Apply HERE
Tags: services
project
manager
french
Permitting Services Manager | $7,592 - $10,114/mo
2017-09-20 00:16:16| PortlandOnline
Opens Sept 18, 2017 | Closes October 2, 2017 at 4:30pm PST. PDF Document, 2,122kbCategory: BDS Current Job Opportunities
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manager
permitting
services manager
ICT Hosted Services Engineering Manager
2015-06-18 17:05:07| Space-careers.com Jobs RSS
Airbus Defence and Space GEO Intelligence is a leading provider of optical and satellite imagery, geographic information products, software and services delivering geographic information solutions into both private and public sector organisations worldwide. Airbus Defence and Space provides high valueadded solutions including satellite data acquisition, operational emergency planning systems, geoinformation creation, database management and outsourced hosting. A vacancy has arisen for an Hosted Services Engineering Manager with Airbus Defence and Space. This role is to be based in Farnborough Guildford Newport facilities. This position is required for the operation of UK Hosting Infrastructure and the Application platform. You will provide support for full Service Management, processed and policies. You will be responsible for the monitoring, support and evolution of the network and security services. The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs. Your main tasks and responsibilities will include Responsible with Hosting management team for the Overall design and implementation of the hosting services within the business as well as the environment in which they reside including connectivity, security, specification, design, implementation, integration and delivery Act as technical expert for hosting projects and sharing knowledge appropriately Responsible for the identification of technical business risks within the Business and the appropriate management of thesedevelopment of risk reduction strategies Deliver technical content to proposals, bids and quotes To continually review the systems and hardware utilised by the business, identifying interdependencies that will exist within existing and proposed systems to ensure interoperability, promoting reusable core hardware software components Full understanding of Network Security and Disaster Recovery Systems, experience of the geospatial domain, applications, virtualized environments including database, web and cloud technology Develop, prepare and deliver Customer presentations workshops to demonstrate the Companys Technical Competence at both presales and project stages Experience of working in a technical support environment, preferably ITIL compliant Accountability for hosting systems, working closely with the Geospatial Solutions Architect and Infrastructure Manager for total solution definition and to ensure that the required technologies will work together Ensuring physical security of the site and operational facilities are maintained in accordance with company policiesrequirements Ability to provide out of hours technical support. The successful candidate will have skills and experience in some of the following this list is not exhaustive Linux and or Unix command line tools Principles of Information Security and assurance Experience of working in a technical support environment, preferably ITIL compliant Cisco ASA firewalls Cisco Switches and Routers Intrusion Detection Systems Protective Monitoring Solutions San Storage technology Implementation of largescale, resilient storage including clustered file systems Virtualisation technologies, in particular VMWare Network resilience Server and OS security hardening for Windows andor Linux server and desktops Disaster Recovery measures including demonstration of readiness. Good track record of customer liaison A proven ability to communicate effectively to staff and management including the ability to deliver technical presentations to internal and external audiences Selfmotivating and be able to work as part of a team as well as working in an independent discipline. Familiar with Geospatial standards OGC, WMS, WFS, etc., Web technologies, Development Tools Open Source or COTS, Database technology Oracle, Postgres, etc.. Please apply on line for this vacancy on line at our careers site www.jobs.airbusgroup.com with your CV attached. By submitting your CV or application you are consenting to Airbus Group using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus Group. Airbus Group is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus Group Recruitment Centre To apply click here
Tags: services
manager
engineering
hosted
Clackamas County Seeks Human Services Manager
2014-09-01 19:27:45| PortlandOnline
Tags: services
manager
human
county