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System Technician Galileo mf

2018-10-11 15:27:15| Space-careers.com Jobs RSS

CAM Systems Consulting GmbH is a competent partner and consultant for companies involved in the aerospace and defence industries. The CAM Space department supports the Galileo project since the year 2000 and has a very strong presence of engineers at the Galileo Control Centre near Munich in Oberpfaffenhofen. We are now reinforcing our team in the Munich area. We are looking for you as SYSTEM TECHNICIAN GALILEO MF Are you looking for a new and interesting activity in an outstanding project in the area of satellite navigation? This could be your field of responsibility Provide regular Level 1 preventive and corrective maintenance on the Galileo elements within a team of qualified and specialized engineers This includes the corrective and preventive hardware maintenance and cleaning and preventive and partly corrective software maintenance. This can be coordinated via maintenance plans or according needs within the group. Formally logging maintenance interventions, raising and processing tickets in the Galileo ILS tool and ticket systems. Usage of ticket systems for performance reporting and logging. Cooperate with the next level of maintenance L2, escalating incidents and supporting their resolution. Work together with other qualified and specialized maintenance engineers within the group. Alignment of data bases and flow down of information, tracking of tickets and their status Reporting of status internally and externaly Review new technical documentation and test new system installations, raising any anomaly according to the required formal process. Manage user accounts according to the IT security guidelines. Participating to meetings, communicating with the costumer, the external service providers, and the industrial partners. As part of the maintenance team providing 247 on call duties and regular office hour support on any business day. Your profile requires Good Knowledge in Linux and Windows Systems. Very Good Knowledge with network technology like Routing, Firewall, VLAN, VPN, Windows Server AD, DHCP, DNS, DFS, RDS, WSUS, Exchange Willing to learn and work on maintenance activities in different areas, both for software and hardware Good English knowledge, both written and spoken Available to travel when it is required Willing to provide oncall service EUCitizen We offer Focused Training and performanceoriented career development Competitive remuneration Opportunity to work in exciting challenging international projects In case you find our offer attractive please send your application documents via Email.

Tags: system technician galileo system technician

 

IT Infrastructure Support Technician

2018-09-25 16:27:33| Space-careers.com Jobs RSS

Position Reference 079 You will have the opportunity to support the POLARIS activities. POLARIS is a platform and set of services mainly designed to host, run and operate PRISMA and ECLIPSE applications, which are ESA European Space Agencys most widely used tools for information management in the project development phase. These applications are used by ESA Space Projects across the ESA Directorates, Industry, the Scientific Community and the Delegate Bodies. Tasks and Activities The scope of work will include Infrastructure Resource, Availability and Performance monitoring Execution of the daily morning checks, Troubleshooting incidents and problems management investigation, diagnosis, resolution, recovery Release Management process POLARIS Infrastructure Log management Execution of infrastructure validation plans Automatic procedures including but not limited to Start up and shut down procedures. User profile configuration and management. Scripts creation. File system control. Operating system configuration. Security related tasks including Vulnerability assessments, Authentication Security, Antivirus, Infrastructure Security, Data Integrity and confidentiality, Security audits, Penetration tests. Benchmark, diagnosing and improvement of availability of POLARIS Applications, providing meaningful and accurate metrics End User Management tasks of the POLARIS Applications as described in each specific Operations Manuals Cooperation with the Functional Support to define and execute Operational and functional Verification and Validation test plans including non Regression Application Management e.g. start stop, housekeeping, routine checks and alerts, troubleshooting according to Operation manuals Data management e.g. maintenance of data structures, manual data extraction, application data restorereplication, support to batch data upload, job scheduling, data move across applications according to Operation Manuals Roll out and installation of release and upgrades POLARIS Applications Log management Ondemand environment alignment e.g. full or partial data alignment, full alignment with data and SW, On demand provision of environments related to Applications included in the POLARIS Scope. Adhoc additional tasks as required by the Service Manager in support of the POLARIS infrastructure activities. Skills and Experience The following skills and experience are mandatory You hold a technical qualification or documented operational experience in the field of IT Systems, Network Engineering andor data center operation. You have at least 4 years of experience in the management, operation and maintenance of IT systems, in particular in IT Infrastructure support. You are very familiar with many or all of the following technologies Apache Web Servers JBoss EAP Open LDAP Oracle DB Mongo DB Red Hat Enterprise Server Microsoft Windows Server You are fluent in the English. You have a strong customer oriented approach and able to communicate coherently and professionally. You have experience in Documentation Management and keeping Documents under Configuration Control. The following skills would be highly desirable Previous experience with ESA andor Polaris. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 01102018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: support infrastructure technician infrastructure support

 
 

First Line IT Support Technician

2018-09-24 14:26:34| Space-careers.com Jobs RSS

Position Reference 079 You will have the opportunity to support the POLARIS activities. POLARIS is a platform and set of services mainly designed to host, run and operate PRISMA and ECLIPSE applications, which are ESA European Space Agencys most widely used tools for information management in the project development phase. These applications are used by ESA Space Projects across the ESA Directorates, Industry, the Scientific Community and the Delegate Bodies. Tasks and Activities The scope of work will include Opening tickets ensuring full understanding of the incidents data is initially collected, in such a manner as to be responsive, courteous, effective and efficient when handling user incidents e.g. no user contact shall be lost once acknowledged Contributing to tracking, flagging, monitoring, following up and closing Tickets until their closure is confirmed by the users Recording changes and tracking all interactions with user and exchange of information relevant to the incident, including escalation activity Resolving tickets at the first point of contact wherever possible Managing, supervising, coordinating, escalating all other POLARIS layers or relevant third parties until the incident is closed and confirmed by the users, according to POLARIS and third parties Service Level Agreements Supporting the user on questions related to recurrent and standardised How To or frequently asked questions, by means of remote assistance tool when needed, calling back Users for any clarification and providing them with updates on their tickets status Supporting incident trend analysis and root cause identification Proactive incident Management Rejecting incidents as out of POLARIS scope Misrouting management, e.g. Desktops, Printers, etc.., forwarding to proper 3rd party First Line the incidents raised by the user and giving a clear reason for rejection Contributing to verify accuracy of the information collected from third party suppliers before inserting it in the POLARIS Service Management System Contributing to managing complaints and dissatisfactions according to the corresponding procedure. Adhoc additional task as required by the Service Manager in support of the POLARIS activities. Skills and Experience The following skills and experience are mandatory You have a technical qualification or documented operational experience in the field of IT Systems, Network Engineering andor data center operation. You have experience in the first line support management, operation and maintenance of IT systems. You are fluent in the English language You have a strong customer oriented approach and able to communicate coherently and professionally. You have experience in Documentation Management and keeping Documents under Configuration Control. The following skills would be highly desirable Previous experience with ESA andor Polaris. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 01102018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: support line technician

 

Application Functional IT Support Technician

2018-09-24 14:26:34| Space-careers.com Jobs RSS

Position Reference 079 You will have the opportunity to support the POLARIS activities. POLARIS is a platform and set of services mainly designed to host, run and operate PRISMA and ECLIPSE applications, which are ESA European Space Agencys most widely used tools for information management in the project development phase. These applications are used by ESA Space Projects across the ESA Directorates, Industry, the Scientific Community and the Delegate Bodies. Tasks and Activities The scope of work will include Apply all the required processes, services, activities and tasks to ensure users can effectively use existing POLARIS Applications in support to their business needs. Enable applications improvement by analysing and documenting system anomalies which Prevent correct andor effective use of the existing applications. Provide User Support for basic and complex How To type of questions. Execute functional operations, according to an agreed set of possible, documented procedures, that do not require changes to application software and documents. Collect and document Frequently Asked Questions, making available relevant documentation to users, e.g. User Manuals, FAQ. Contribute in the identification, definition and delivery of workaround. Collect, engineer and manage Functional user requirements. Define and execute functional Verification and Validation test plans including nonregression for Application Infrastructure maintenance and upgrade. Support ESA stakeholders during the Validation process. Execute troubleshooting and data management, providing the solution to amend data anomalies resulted from system malfunction andor user error, upon necessary authorisation, when the user cannot recover the situation autonomously because of system limits. Record data changeupload statements scripts and procedures in the Service Management System. Produce and maintain or contribute to the production and maintenance of the POLARIS deliverables Contribution in the preparatory activities and then execute the DisasterRecovery Plan, including a simulation per Year. Coordinate, monitor, and escalate incidents requiring the attention of ESA third parties. Adhoc additional tasks as required by the Service Manager in support of the POLARIS activities. Skills and Experience The following skills and experience are mandatory You hold a technical qualification or documented operational experience in the field of IT Systems, Network Engineering andor data center operation. You have at least 4 years of experience in the management, operation and maintenance of IT systems, in particular in IT second line support. You are fluent in the English language. You have a strong customer oriented approach and able to communicate coherently and professionally. You have experience in Documentation Management and keeping Documents under Configuration Control. The following skills would be highly desirable Previous experience with ESA andor Polaris. Previous experience with one or more of the following technologies Apache Web Servers, JBoss EAP, Open LDAP, Oracle DB, Mongo DB, Red Hat Enterprise Server, Microsoft Windows Server. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 01102018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: support application functional technician

 

Data Centre Technician

2018-09-13 12:26:32| Space-careers.com Jobs RSS

Position Reference 108 You will have the opportunity to provide support in covering all aspects from coordinating daily data center operation, documentation of existing infrastructures in a data center infrastructure management tool DCIM as well as review and enforce data center best practices and standards. Tasks and Activities The scope of work will include Review, maintain uptodate or define when not in place of all relevant data center management standards, processes and procedures. Collect the necessary data personally or with support of local teams in order to populate the tool Data Centre Infrastructure Management DCIM with all relevant information active and passive equipment and supporting mechanical and electrical infrastructures following a transfer into operations. Oversee and coordinate the day to day operation of the data center Act as main point of contact for all data centre related activities Ensure all installations are done in line with applicable standards procedure installation guides, operations management, incident management, change management, configuration management Provide on request smart hands problem solving support on request e.g. server reboots, visual inspections Review, approve and accept installations with reference to applicable standards including applicable power safety regulations Monitor, coordinate and followup the data centre routine activitiesinstallations Coordinate data centre changes and incidents with data center end users, stakeholders or 3rd party industrial teams e.g. Corporate, EOP, MOIIT, facility management, external service providers i.e. Telecoms, IT support providers, etc. Perform data center risk analysis and manage escalations Support data center audits internal external Distribute and communicate to all relevant teams information to optimize efficiency and minimize risks in data centre activities Ensure that everything in the data centre is in line with approved procedures and raise corrective actions when needed Monitor the progress of data center related actions and ensure timely closure Schedule and coordinate data centre activities in order to improve overall efficiency and reduce risks Inform the Technical Officer when issues arise e.g. capacity thresholds are exceeded etc. Make post implementation reviews and lessonslearnt analysis Coordinate worksemergency interventions new installations, changes, incident resolutions with 3rd parties in compliance with the applicable site specific risk management access procedures Actively participate in data center audits in line with the relevant site specific QMS procedure Review all change request submitted and report to the local data center governance boards for major changes Closely interact with the local facility management teams for all power and cooling aspects Plan and schedule all data center related maintenance activies in close cooperation with any local team Prepare a yearly maintenance plan for presentation and approval via the local DC governance board When needed act as interface for all 3rd party telecommunication carriers for local installation and maintenance works in the data center Interface, report and work hand in hand with the local data center governance board. The governance board is chair by the IT department and contains stakeholder from the key onsite data center stakeholders Manage functional and hierarchical escalation of incidents and requests to the appropriate teams and interfaces Coordinate and trigger disposal of installed device no longer in use in order to recover rack space and safe utility costs for power cooling Skills and Experience The following skills and experience are mandatory You hold a technical qualification or documented operational experience in the field of IT Systems, Network Engineering andor data center operation. You have experience in the management, operation and maintenance of data center IT systems. You have experience and knowledge in the full range of facility management mechanical electrical equipment in a modern critical data center environment Cooling systems, power distribution. You have experience with service delivery in the areas of Data Centers Infrastructure Management and Operation Passive IT Infrastructures data center copper and fiber optic cabling installation and certificationsquality management You have an understanding Knowledge about data center IT installations virtualization, servers, blade server, storage and networking infrastructure. You have a good knowledge about data center security access management and clean room environments would be an asset related standards. You have a professional and strategic approach to management of DC works and projects. You possess analytical skills to understand client requirements and produce desired results. You are able to work under pressure in operation environments. You are customer focused and respectful to promote trust based healthy working relationship. You are able to work in a diverse multinational team working. You have sound knowledge of all aspects of health safety. You have strong technical skills. You have very good English skills The following skills would be highly desirable ITILv3 Service Lifecycle Foundation or a Data Centre Certification How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 12102018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: data centre technician data centre

 

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