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Network Operations Centre Technician mw

2018-01-05 15:16:56| Space-careers.com Jobs RSS

Vitrociset Belgium has more than 30 years of experience in the field of Space Operations Service Engineering activities, providing significant contributions to most major Space programs of the European Space Agency. We work on the ground to build bridges into space, contributing to the success of ambitious missions. With a 1,2 Million capital and more than 100 employees, we operate from Belgium with two permanent establishments, one in Germany and one in The Netherlands close to the operational ESOC and technological ESTEC centers of ESA and with projects in Italy, Spain, France and UK. We are involved in the most important European space projects ensuring the highest standards of quality, safety and reliability. Please send your application for this role to Ms. Roxana Sasu at r.sasuvitrocisetbelgium.com Deadline 22.01.2018 The Network Operations Centre NOC is responsible for the provision of ESA Ground Facilities Operations Services, which include the monitoring and control of ESAs Tracking Station Network ESTRACK as well as the underlying Mission Operations Infrastructure Information Technology MOIIT and Operations Control Centres OCC. The NOC monitors and controls the Ground Facilities Operations Services, ensures their availability, integrates services from a user perspective and acts as single point of contact. The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software. The NOC acts as the first point of contact for users, missionsprojects and second line support teams. Key Responsibilities Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Supervise and coordinate scheduled support activities. Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems. Schedule Ground Stations and OCC facilities in realtime outside normal working hours. Configure and monitor station configurations for satellite passes as well as data transmissions and performance. Respond immediately to any anomaly affecting operations relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd3rd party supportescalate and followup on incident resolution. Reporting and documentation. Act as first line of contact for users of critical systems. Provide 1st line computer and network support to all eligible users including incident, problem, change request and user requestcomplaints handling. Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by Logging and escalating incident tickets according to procedure Identify the impacted servicesusers and inform all relevant parties Initiate incident resolution or mitigating actions to restore the service asap Call outescalate to 2nd line support or external providers according to procedure Followup on incident resolutionprogress and inform interested parties of the status Prioritise work according to criticality of systems, schedules and targets. Operation, fault finding and repair on the network and on active network components CISCO using Ethernet and TCPIP protocols and by logging oncommanding active network components. In line with procedures perform contingency and scheduled reconfigurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact. Perform various housekeepingadministrative duties. Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service. Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts. Maintain a log of all relevant activities and events. Attend user meetings, briefings, user groups and workshops as required. Requirements Experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints Understanding of Local and Wide Area Network Intranet, Internet communications Decisiveness and accountability Interest in and ability to coach train other staff Fluency in English spoken and written Some knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools Have a good understanding of IT securityconcepts, technology and best practices Have a good understanding of IT networkingWANLAN concepts, technology and troubleshooting Knowledge of ITIL , certification a plus Strong service ethic responsive and courteous when handling user calls Problem Solving aptitudeknowledge of, or proven abilityof linear faultfinding, diagnosis and resolution methodology PC literacy MS Office Products, Lotus Notes Familiarity with operational environments Teamplayer, able to interface with technical and management personnel. Important Please take note that this role is a 247 position and it is required to be able to work rotating shifts. Please be advised that by submitting your CV or other content to us, you agree to the administration, processing and storage of any personal data for the purposes of recruitment processes. The agreement covers the processing of personal data by Vitrociset Belgium even after finishing the recruitment process to submit further proposals for employment and may be revoked at any time. Come and join us! More information at httpwwww.vitrocisetbelgium.com

Tags: network centre operations technician

 

Field Support Technician

2017-12-22 10:16:23| Space-careers.com Jobs RSS

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Fixed term contract until 31032018. Start date ASAP Main responsibilities For our activities in ESTEC, we are currently looking for a Field Support Technician to provide support to a permanent user community of around 2500 users. The support to be provided will be varied and will include DellHP and Windows operating systems Apple MacBook Pro and OS X IBM Notes Microsoft Office Mobile and smart phones Network and local printer support Local Service Desk support Third party liaison 1st line networking Imaging computers with SCCM Wiping computer hard drives and preparing them for disposal. The candidate will cover the following tasks Inventory and asset management Manning a Local Service Desk on a rotational basis, with first line call resolution Evaluating tickets coming from the CSD and allocating them to the correct teams, both on and off site Second level calls resolution in the field Explaining to users the available services and how these should be requested Evaluating user requests and problems, raising tickets for each one Solving as many tickets as possible Liaising with the Central Service Desk in Rome Planning PC and other equipment installation, including planned refreshes Assuming ownership of all tickets, continually monitoring these tickets and following them up as required to ensure SLAs are being met. Ideal candidate The successful candidate will have had 2 years in a similar environment and have had experience with Asset management tools Incident logging database BMC Remedy ideally MS Windows 710 Office 2016 Apple OS X 10 Network PrinterMFP IBM Notes MS Office products and their usage Mobile phones Android and iOS Excellent communication skill and fluent English spoken and written English Video conference and Telephony desirable but not mandatory Dutch is desirable but not mandatory. In addition, candidates should be motivated, team players, process oriented, have good customer interfacing skills, ability to identify priority situations and deal with them accordingly and process oriented person. Other soft skills are willingness to learn new things organisational skills stress resistance flexibility helpdesk on a rotational basis 8 a.m. 8 p.m. The job is offered as a fixed term contract until 31032018. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

Tags: support field technician support technician

 
 

Success Academy Launches National Technician Education Program

2017-12-18 18:17:32| Electrical Construction & Maintenance

In addition to providing courses from beginner to expert levels, technical skills can also be tested prior to hiring an experienced technician.

Tags: education program national success

 

ElectricalElectronics Technician

2017-12-14 17:16:42| Space-careers.com Jobs RSS

Requirements electrician having HTS education and being fluent in English. He should have a good experience in electronic test laboratories and a good knowledge of engineering measurement methodologies. Familiarity with database is an asset. Good knowledge of ISO9001 and ISO17025 standards, electrical CAD software and electrical safety inspection would also be an asset.

Tags: technician electricalelectronics

 

Electromechanical Technician

2017-12-06 12:16:05| Space-careers.com Jobs RSS

HE Space is a successful international space company. For over 35 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for an Electromechanical Technician to support our customer in Germany. Electromechanical Technician Key Tasks and Responsibilities As Electromechanical Technician, you will have the following responsibilities Check the production documentation regarding completeness, comprehensibility and applicability Assembly of electronic units and harnesses for space missions according to production documentation Integration of harnesses into spacecraft Assembly of electric boards and PCB equipment Integration of subunits to a main unit Gluing of thermal hardware and structural elements Documentation of production via work label, logsheets and asis configuration list Contact person for engineering and design department with respect to increasing efficiency of production Support of definition, maintenance and improvement of processes, planning and investments for production Procurement management for consumables. Skills Experience You will have the following qualifications and relevant experience Completed education as certified electronictechnician or similar crafts education with interdisciplinary alignment Experiences in space related production and knowledge of relevant standards ECSS or MIL Safe handling of devices for harness production Several years of experiences in harness or electrical production in space business Ability to work in teams, strong communication skills High load capability and willingness to work occasionally in shifts Fluency in English is mandatory knowledge of another European language is an advantage. This job is located in Bremen. We welcome applicants who are available from December 2017 or as soon as possible thereafter. If you think you have what it takes for this job, please send us your CV together with a letter of motivation both in English and in Word to Ms Schirin Schimansky at jobshespace.com, quoting job DEBSC3680 before 20Dec17. An exciting and dynamic international working environment awaits you! Please note Due to work permit requirements for this position, please apply only if you are citizen of a European Union state or if you are eligible to obtain a work permit for Germany. Apply for this job

Tags: technician electromechanical

 

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