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Application Engineer for Customer Support

2021-10-05 15:12:45| Space-careers.com Jobs RSS

The Manufacturing Engineering Support Team needs a skilled engineer to support customers of the global leader of nanosatellite solutions. Customer support of High Quality, High Complexity nanosatellites and subsystems GomSpace is a globally leading developer, integrator and manufacturer of advanced nanosatellites and satellite subsystems for customers in both public and commercial markets. Based on a steadily increasing volume of orders and an everincreasing complexity of designs and highquality products, the organization needs to strengthen its efforts in terms of supporting customers globally with application support, troubleshooting, RMA handling, etc. Therefore, GomSpace is now looking for a 1st line supporter for the HQ in Aalborg. Mediation of technical knowledge You will be part of the global Manufacturing Engineering Support Team, which supports customers worldwide via the service desk by phone and email. Support inquiries concern technicalelectronics, mechanics and software. The support team works primarily within normal Danish office hours. You will get a close contact and dialogue with customers and with internal stakeholders in production and in RD, when support cases lead to improvements in the products and the following process improvements in production, including technical change orders, etc. Your tasks include 1st level support for customers. Daily monitoring, answering and handling of customer inquiries of a technical nature, including administration of tickets in the ticket system. RMA management. Act as singlepointofcontact with customers when support cases are escalated to the RD department, including followup on the support cases. Various reporting related to customer supportservice. Identification and initiation of NC cases. Being the expert when assisting in technical sales enquiries. You have a proven track record supporting customers worldwide We imagine that you have an educational background within electronics HWSW and at least two years of experience with a similar role where you have worked in the field between customer and manufacturing. Preferably you have experience from companies that design and manufacture complex electronics and electromechanical products. Specifically, we expect you to have experience with complex electronics and mechanical products, controlled by software high reliability products knowledge of I2C, Linux, CANBus is an advantage. You speak Danish and are fluent in English, both in writing and in speech. On a personal level you are positive you contribute with a problemsolving attitude, and focus on mutual respect and teamwork know how to communicate with customers at high technical level professional you are businessoriented and can collaborate with many different stakeholders analytical and qualityconscious you research facts before concluding committed you work independently, proactively and energetically robust you keep your head cool when the waves go high. And then we hope you have a good mood and an infectious sense of humor. This is your unique chance of being part of the future of advanced nanosatellites and help ensure that GomSpace meets the quality standards of tomorrows satellite missions. In addition, you will be challenged professionally get to work with the latest technologies and with a team of skilled, dedicated and committed colleagues experience a team that is eager to help and support in achieving the common goals of GomSpace get a salary package that matches your qualifications and experience. The recruitment process in handled by Curia

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Application Engineer

2021-07-15 16:13:22| Space-careers.com Jobs RSS

Summary An opportunity for a space applications engineer to work for Telespazio UK, onsite ESAECSAT Harwell, UK in the ESA Integrated and Telecommunicationsrelated Applications TIA Department. Objective The engineer will work on the ESA site to support the development and promotion of new applications and services for space technology. The TIA Department is responsible for the promotion of Advanced Research in Telecommunications Systems ARTES applications and services and the development of new applications and services within the ARTES applications domain ECSAT, the European Centre for Space Applications and Telecommunications, is located at the Harwell Oxford campus. The ESA site supports activities related to telecommunications, climate change, technology, science and integrated applications the combined use of different space and terrestrial technologies, data and infrastructures to create new everyday applications. Responsibilities Duties The successful candidates responsibilities will include, but not be limited to Identification and characterisation of new services and applications exploiting current and next generation of space systems g. Satcom, Earth Observation and Satellite Navigation and their integration in nonspace domains Assessment of the technical and operational requirements applicable to space based applications and their integration with terrestrial solutions to support the identified services and applications in an endtoend context Evaluating proposals for, and managing ongoing work on, upcoming industry collaborations, studies and projects, including technical and commercial aspects Developmentand implementation of methodologies and tools for the assessment of endtoend performance of multimedia applications Analysis and assessment of the business and regulatory aspects associated with the launch and commercial operations of satellite based applications and services Implement activities with industry, operators, application providers and user communities addressed to develop, validate and promote the utilisation of space based assets Initiate new activities and studies within your area of responsibility Project ,and stakeholder, management of existing and new assignments Support the preparation of tenders Coordinate support provided by other ESA Directorates Qualifications Experience Masters degree in satellite communication, satellite navigation or remote sensing Significant experience in satellite and possibly in terrestrial systems requirements analysis, design, implementation and operations, and associated management experience Sound knowledge of the overall space applications market, and specific experience in specifying, developing, evaluating and promoting applications making use of satellites Stakeholder management, and business development Essential Skills Familiarity with downstream space services and applications and with relevant space technologies i.e. satellite communications, navigation and earth observation Knowledge of cross domain and cross platform connectivity synergies Excellent communication and presentation skills Fluent in English, both written and spoken Excellent analytical skills High standard of document drafting Ability to work effectively both within a small team and in an autonomous way. Other information Willing to travel to ESA establishments andor other European locations Must be Comfortable in an international working environment

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Application Engineer

2020-11-17 16:12:01| Space-careers.com Jobs RSS

Job Introduction At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. We currently have an exciting opportunity for an Application Engineer, based in Frascati, Italy. Main Responsibilities The postholder will focus on the below main responsibilities Provide customers with ongoing application technical support. This support includes responding to customer issues, transferring to operations updated software that solves bug issues, performing installations and working with the customer service team Acquire and analyse customer needs and problems, making recommendations for new developing solutions Customer analysis to tune applications that respond to customer need Generation and maintenance of Operational Procedures and work instructions Management of service incidents, anomalies and issues troubleshooting Support testing and verification activities Support the maintenance, operation and transfer of the managed applications Provide innovative solutions to common problems Generate ideas for innovating managed applications Work with customer service and quality analysis teams to optimize products and ensure products stay uptodate and continue to satisfy customer needs Contribute to the continuous evolution of the managed applications Regular interaction with technical, applications and operational staff to ensure systems integrity and security Application monitoring and alarm analysis Interface with third party suppliers Technical notes editing support Execute regular application maintenance activities Successful Candidate The successful Candidate will bring Technical skills Good knowledge in Linux Operating Systems e.g. RedHat, CentOS Knowledge of Linux shell scripting Knowledge of Database Management Systems Knowledge of Apache Knowledge of Tomcat Knowledge of JBoss Technical Certifications are an asset Personal Skills Fluent in English Language both written and spoken Good communications skills Capacity of working in team Capacity of achieving schedule and milestones Capacity of working under pressure Proactive problem solving attitude Ability to work in a team and to share and acquire knowledge Willingness to travel abroad for shortterm periods Knowledge and Experience at least 2 years experience in validation and qualification activities at least 2 years experience in application support Preferable English Certification B1 Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any

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Application Software Test Engineer

2020-10-12 13:11:29| Space-careers.com Jobs RSS

Application Software Test Engineer Duration of support 6 months Job Description For our client we are looking for an Application Software Test Engineer for their location in Bremen, Germany. Tasks and Responsibilities Planning of test sequences Creation of test specifications and procedures Development of test scripts Analysis of test results Implementation of manual and automated tests. Requirements A degree in computer science or a technical natural science field Knowledge of C, RESTful API and Python Experiences in automated toolchains and various scripting languages are advantageous Very good knowledge of German spoken and written, good knowledge of English in the software technical area Ideally ISTQB Foundation Level Communication skills and ability to work in a team. What do we offer? ATG offers excellent working conditions and provide you with all the other necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed, we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients. About ATG Europe Today, ATG is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space industry. Our headquarters is located in Noordwijk, the Netherlands and we have subsidiaries in Germany and the UK. Besides these countries, ATG also operates in Belgium, Sweden and Norway. ATG People is the key player in delivering highly educated personnel for RD environments throughout Europe. We are continually recruiting experienced Engineers for exciting, fulltime positions based at our customers sites. As an ATG Engineer, you will be working on very diverse missions and assignments. This opens up unique opportunities to be engaged in innovative projects and challenging you to perform to high standards and utilizing the full extent of your professional knowledge. Interested? Submit your CV and personal details through our website at www.jointhebrightestminds.com. For further questions, you can also contact our recruitment consultant Michiel Deinema directly on phone number 31 0 71 579 55 48.

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Junior Application Maintenance Engineer

2020-07-28 12:11:48| Space-careers.com Jobs RSS

Job Introduction At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. We currently have an exciting opportunity for a Junior Application Maintenance Engineer, based in Frascati, Italy. Main Responsibilities The postholder will focus on the below main responsibilities Provide customers with ongoing application technical support. This support includes responding to customer issues, transferring to operations updated software that solves bug issues, performing installations and working with the customer service team Acquire and analyse customer needs and problems, making recommendations for new developing solutions Customer analysis to tune applications that respond to customer need Generation and maintenance of Operational Procedures and work instructions Management of service incidents, anomalies and issues troubleshooting Support testing and verification activities Support the maintenance, operation and transfer of the managed applications Provide innovative solutions to common problems Generate ideas for innovating managed applications Work with customer service and quality analysis teams to optimize products and ensure products stay uptodate and continue to satisfy customer needs Contribute to the continuous evolution of the managed applications Regular interaction with technical, applications and operational staff to ensure systems integrity and security Application monitoring and alarm analysis Interface with third party suppliers Technical notes editing support Execute regular application maintenance activities Successful Candidate The successful Candidate will bring Technical skills Good knowledge in Linux Operating Systems e.g. RedHat, CentOS Knowledge of Linux shell scripting Knowledge of Database Management Systems Knowledge of Apache Knowledge of Tomcat Knowledge of Java Knowledge of JBoss Technical Certifications are an asset Personal Skills Fluent in English Language both written and spoken Good communications skills Capacity of working in team Capacity of achieving schedule and milestones Capacity of working under pressure Proactive problem solving attitude Ability to work in a team and to share and acquire knowledge Willingness to travel abroad for shortterm periods Preferable English Certification B1 Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time.

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