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Manager, Service Delivery

2020-12-22 18:12:42| Space-careers.com Jobs RSS

ROLE DESCRIPTION SUMMARY The position is responsible for the successful implementation and project management tasks during the operational phase of larger projects andor programs. The incumbent will act as operational expert and contact point for all aspects on the delivery of the assigned projects and services as well as other various activities related to the capacity management and service delivery, while managing project teams of LuxGovSat internal people andor external contractors. Based at the NATO main operating base in Sigonella, Sicily, the position will mainly support the NATO AGS service delivery task for LuxGovSat. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Provide guidance on current and future requirements and strategic direction for the provision of managed services and systems to implement and enhance LGS customer service Formulate long term strategic guidelines for implementing, evolving and improving LGS capability for managed services Support the supplier selection process, manage the configuration, upgrade and critical operational data necessary to maintain high availability of the managed services Participate in vendor meetings and negotiations, related to system and service development, upgrade, operations and maintenance Liaise with Engineering departments for the specification, design, development, testing and acceptance of new hardware and software systems Manage the servicelevel activities from the platform and other operational support systems Ensure the availability and preparedness of the LGS systems and all associated systems, data and documentation, to support the 247 operations when required Be accountable for the direct delivery of the LGS service capability to speed the resolution of impairmentsfaults which may be impacting customer services Undertake timely and unsupervised judgments involving highly complex facts, situations which require analysis and interpretation, and comparison of a wide range of options, to find solutions to rapidly resolve cases of Service delivery impairments Support the development of training material and operating procedures Create reports and statistics as required on system events, activities, performance, usage of the systems, and customerspecific problems manage the storage and retrieval of specialized data to support analysis of all events Ensure security and proper use of confidential data, either internally provided or from external agencies and companies, which is required for the support for LGS Provide oncall support in order to assist with resolution of urgent Service delivery events impacting customer services Present complex information at international conferences, as a trusted representative of LGS Prepare projects reporting documentation and presentations with the support of Project Managers Support Service Delivery management ServicesCapacity Planning ServicesCapacity Engagement ServicesCapacity Access Coordination ServicesCapacity Monitoring and Control COMPETENCIES Strong aptitude for a Service Manager endtoend systems approach for the implementation as well as problem solving, and good analytical skills Excellent written and oral communication skills to technical and nontechnical audiences Proactive approach towards existing and potential customers Excellent organizational skills with the ability to multitask and take initiative Ability to work both in a team and independently as required Flexibility and stress resistance Ability to work under pressure and meet tight deadlines Selfmotivation, attention to detail and accuracy Fluency in English and any other languages will be considered as an asset QUALIFICATIONS EXPERIENCE Bachelors or Masters Degree in RF, Electronics, Telecommunications Engineering, Information Technology or equivalent Minimum of five years experience in the Satellite Telecommunications or Data Communications Industry, ideally in connection with governments or public institutions Very good knowledge of the satellite technologies and satellitebased communication Experience in service delivery, project andor programme management Experience in operating a large spectrum of products and services hardware, systems integration, support services, etc. Existing experience or relationships into the defence market on national or panregional levels Awareness of the governmental and institutional environment dynamics OTHER KEY REQUIREMENTS COMMENTS Accurate reporting Ensure LuxGovSat is delivering the best service delivery performance Understanding of the unique demands of working within the Governmental institutional area NATOEU Secret clearance are mandatory Willingness to travel internationally Apply HERE

Tags: service manager delivery service delivery

 

Earth Observation Data System Manager

2020-12-21 10:12:19| Space-careers.com Jobs RSS

Position Reference 739 We are currently looking for an Earth Observation Data System Manager to work at our clients premises in the city of Darmstadt, Germany. The key person will be part of the ESA Mission Operations Data Systems Division which specifies, develops, implements and maintains all common technical infrastructure and missiondedicated data systems required for operations. This covers in particular mission control systems, mission planning systems, simulators, and new types of data processing systems as necessary. The Division delivers these systems to the users and provides them with appropriate support during the various missionproject phases. The Division leads European harmonisation efforts in its domain of competences and manages the Directorates standardisation programme. The Division is responsible for exploiting commonalities across missions whenever possible and to provide services across the Directorate for software engineering tooling. The Division is also responsible for the development and the maintenance of the infrastructure for the mission operations data systems in use at ESOC. This infrastructure is reused across multiple missions, lowering the total cost of ownership for ESOC for these facilities. This common infrastructure is reused by each mission to meet the majority of their requirements, leaving individual development teams to focus on minor adjustments or extensions to cover specific aspects. Tasks and Activities The scope of work will include Development and Maintenance of Mission Data Systems Specification and management of Software Requirements. Contractual and technical work for the start of a new MDS project Running the MDS software development and maintenance projects. Support the Management and perform ESOC internal activities related to MDS deployment, testing, configuration etc according to ESOC internal processes. Support to Missions critical activities Organisation of Software Support SWS onsite environment preparation. Act as a role of Software Coordinator in the FCT. Support to missions during the whole lifetime Review of MIRD and contribution to MIP. Definition of external and internal interfaces. Contribution to the SFIRD, GSSRD, GSSTP and review of SGICD. Support to Ground Segment Reviews. Support to regular progress meetings with Project and ESOC team. Support SVTSOVTE2E tests and in general FCT activity. Support mission closure and retirement of SW and HW items. Support to 3rd Party and Special Projects Support the ESA service manager in defining the technical and organisational setup of ESA service, including SLA and costing. Interact with ESA external 3rd party entities e.g. EUD, GSA, DLR, NASA, under agreement of TR. Support ESA from data systems perspective towards external entities, in particular to recommend agreement on technical and organisational interfaces. Coordinate the inhouse and industrial data systems team. Interact with companies of new member states in preparation process for new activities. Assume the data system architect role for special projects which are not based on reference architecture of ground segments for missions such as SSA, METERON, IAP. Contribute to bring OPSGD and Data Systems perspective in collaborative projects with other ESA entities, in the context of special projects and future missions e.g. NAV, TEC, HRE. Coordinate the inhouse developments of MDS for small mission. Support to study, innovation and standardisation Prepare proposals. Run approved studies or innovation works. Organise and coordinate joint projects with other agencies in the context of standardisation e.g. interoperability testing, prototyping. Support ESA as a member of international Standardisation working groups. Infrastructure and environment Automating CICD processes. Providing training in usage of CICD, container orchestration, and DevOps tools. Develop release approach using automated, containerized deployment techniques. Develop automation scripts, daemons, and APIs to reduce manual steps. Analyse root causes of issues and provide corrective actions. Evaluate new tools and techniques to drive efficiencies. Manage Cloud infrastructure services and accounts. Keep evolving system and application monitoring infrastructure. Other tasks Support tasks at division level. Support Quality Management and actively contribute to improve ESOC internal processes and tools. Support to Infrastructure data systems activities. Skills and Experience The following skills and experience are mandatory University degree or equivalent in software engineering. Knowledge of ESOC infrastructure e.g. Scos2000, SIMSAT, Egos MPS, EGSCC and operational environment. Knowledge of Spacecraft. Knowledge of Engineering and Quality Standards. Requirements management knowledge of tools, e.g. doors. Test management knowledge of tools, e.g. HPQC. Previous experience with development and maintenance of big software projects. Capability to work autonomously and at the same time be able to work effectively as part of a team. Very good interpersonal and communication and skills and an ability to apply these to establish and maintain good working relationships with Industry and FCT. Negotiation capabilities. Ability to capture the bigger picture and the system context. Capability of adapting to circumstances. Openness and reliability. Fluency in English, both written and spoken. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 01022021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.

Tags: system data manager earth

 
 

Product Assurance Manager

2020-12-16 13:12:27| Space-careers.com Jobs RSS

Position Reference 734 To deliver the best services on European satellite navigation activities, we are currently looking for an experienced Product Assurance Manager to work at our clients premises, in the splendid city of Rome, Italy. Tasks and Activities The scope of work will include Ensure that the Customer requirements are recorded, understood and managed efficiently by all members of the Project team. Ensure that the project deliverables comply with the Customers requirements, with applicable regulations and standards and with the Company Quality Management System. Defines the Project PA Plan and ensure its implementation throughout the Project execution. Support the Project team in applying processes, identifying risks and resolving problems. Ensure that Quality requirements are flowed down at all levels. Control the execution of the Project in relation to the plans evaluate achievements at key milestones and deliverables, and provide visibility through Quality Advice. Ensure that nonconformities are managed, that corrective and preventive actions are monitored and effective providing support in root cause analysis, solving problems, and any other Quality fundamentals. Mobilize the project team to timely handle customer complaints or concerns until closure. Track the satisfaction of the customer at key moments of the project and embody the voice of the customer. Formally attest conformity if required by the customer or regulations. Alert and escalates deviations when necessary exercises the Veto right in case of noncompliance not properly addressed or in case of a critical eventsituation generating a major risk for the project or for the company. Ensure that the flow down of the Quality requirements to suppliers internal or external is correctly executed, and participate in the processing of RFDRFW issued by suppliers. Ensure that the matrix of compliance to Quality Assurance requirements, provided to the Customer, is maintained formalize any waiver requests, record and obtain approval. Ensure that lessons learnt are formalized, capitalized promoted. Ensure that the Quality Assurance costs set up in the bidphase are monitored and updated as necessary, until the end of the Project. Main Interfaces Constitute the privileged interface for the PM for all Quality related matters. Establish a direct relationship with the customer Quality manager, and maintain this relationship throughout the Project execution. Report progress of Quality Assurance actions to the customer Quality manager throughout the Project execution. Coordinate the PA Managers of other segments if applicable and other Quality functions to ensure the compliance to requirements and the implementation of Quality rules, standard and best practices at all levels. Skills and Experience The following skills and experience are mandatory University degree Bachelor, Master or PhD in a relevant discipline. At least 5 years of relevant experience in Product Assurance within the space domain on System, Ground or Space segment. Very good and broad knowledge of PA disciplines. Concrete experience in applying ECSS standards. Strong communication and team leading skills. Ability to work autonomously as well as part of a project team. Fluency in English, both written and spoken. Italian is a strong asset. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 31122020. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. This position is open to protected categories under Italian Law 6899 Rules for the right to work of disabled people. Questa posizione e aperta alle categorie protette L. 6899.

Tags: product manager assurance

 

Ocean Altimetry Programme Manager

2020-12-11 11:12:04| Space-careers.com Jobs RSS

EUMETSAT is Europes meteorological satellite agency monitoring the weather and climate from space 24 hours a day, 365 days a year We are currently looking for an experienced Ocean Altimetry Programme Manager to join our international team of young and inspiring engineers and industry professionals, tasked with driving innovation within the Space, Satellite and Earth Observation sector. This role is rooted in EUMETSATs commitment to the European Unions Copernicus Earth observation programme and will provide the opportunity to work with leading IT, Space and Earth Observation organisations and domain experts to make a positive impact on society! BACKGROUND Building on its multimission infrastructure and synergies with its own missions, EUMETSAT is the operator of those Copernicus missions dedicated to ocean altimetry Jason3, Sentinel3, and Sentinel6. Through its Copernicus Mission Development Division CMD, EUMETSAT cooperates with ESA in the design and development of future COPERNICUS Sentinel satellite systems, focusing on systemlevel and ground segment activities. In the ocean altimetry domain, the focus for the next five years will be on the preparation of the launch of the second Sentinel6 satellite involving ESA, CNES, NASA, and NOAA, the preparation of the operational generation of Ocean Topography products based on the acquired future Sentinel CRISTAL mission and the preparation of the next generation Sentinel3 Topography missions for continuing the sea surface height measurements after 2030. For this purpose, the CMD Division includes a distinct project team for altimetry missions. The EUMETSAT activities are mainly funded by the EU Copernicus programme under Cooperation Agreements with the European Commission. Reporting to the Head of the CMD Division, the Programme Manager Altimetry Missions manages all EUMETSAT contributions to Sentinel6, CRISTAL, and Sentinel3 Topography6 NG, and the associated cooperation with ESA. DUTIES The main duty of the Programme Manager Altimetry Missions is to manage the Altimetry Systems team and its activities in the programme Sentinel 6, CRISTAL if confirmed by EC, and the preparation of future Sentinel New Generation NG Altimetry Missions S 3 Topography 6 NG. Prepare for the launch of the recurrent JasonCSSentinel6B satellite 2025, in partnership with ESA, NASA, CNES, and NOAA Follow up with ESA on the storage, destorage, and launch preparations activities and maintain the required competence in the Altimetry team until handover of the satellite B to Operations Coordination with the EUMETSAT Operations and Technical Support departments to ensure the readiness for the launch and operations of the recurrent Sentinel6 B satellite including readiness for handover from LEOP and the postlaunch commissioning activities Close out the development activities and hand over the programme to the Operations Department Contribute to the design of a next generation multiorbit Copernicus altimetry systemmission Sentinel 3 NG Topo plus Sentinel6 NG replacing Sentinel3 and Sentinel6 altimeter missions in the 2030 timeframe, and prepare EUMETSATs contribution to the development phase Manage contributions to phase 0AB activities for a next generation multiorbit Copernicus altimeter systemmission Sentinel 3 NG Topo and Sentinel6 NG, focusing on ground segment and system aspects Complete the preliminary design of the ground segment, and definepropose a EUMETSAT optional programme covering its development Manage EUMETSATs contribution to the processing and data dissemination of the CRISTAL mission pending programmatic decision point in partnership with ESA With the support of the EUMETSAT Operation and TSS departments complete EUMETSATs contribution to the preliminary design phase phase B, focusing on data reception, processing, archiving and dissemination aspects, and plan the transition towards phase CD Establish the internal project breakdown structures and plans for the development phase CD and cooperation and management arrangements with ESA Supervise the contribution of EUMETSAT, focusing on The development and full testing of data processing and data access systems, based on upgrades of existing infrastructure Support to ESA for ground system validation tests with the satellites and commissioning of the EUMETSAT processing Support to Operations preparation Organise reviews and coorganise joint reviews with ESA, and serve as a member of Review Steering Committees Manage the Altimetry Missions team and support services, including internal support by other Departments Provide planning, indicators, assessment of risks and other management information to the Head of Division, for integration and assessment at divisional level Support the implementation of the Contribution Agreement with the European Commission for Copernicus entrusted tasks associated to the above missions Deliver development inputs to EUMETSATs Copernicus reports, work programmes and procurement plans to the EUMETSAT Copernicus Programme Office CPO and support the CPO in reporting and management interactions with the Commission and ESA Prepare documents and make presentations at meetings of stakeholders, including meetings of the EUMETSAT Council and advisory bodies and of the Copernicus governance. SALARY AND BENEFITS Excellent salary, of up to Euro 6,500 NET after tax based on skills and experience Flexible working time including additional flexileave Full medical coverage for employee and family Attractive pension 30 days of annual leave 14.5 days public holidays Training and development support Relocation allowance and support if applicable. SKILLS AND EXPERIENCE In depth knowledge and practice of engineering, development, integration and testing of space systems, based on relevant standards Successful experience of planning and management of development projects for Earth observation satellite systems under schedule, quality and cost constraints, preferably including system and ground segment developments Extensive people management experience, including proven ability to lead and motivate teams in challenging situations Proven ability to analyse, synthesise and communicate complex issues, verbally and in writing Strong interpersonal, influencing and communications skills with internal and external stakeholders. QUALIFICATIONS University degree or equivalent in a relevant discipline eg Physics, Remote Sensing or Electrical Engineering More about us EUMETSATs role is to establish and operate meteorological satellites to monitor the weather and climate from space 24 hours a day, 365 days a year. This information is supplied to the National Meteorological Services of the organisations Member and Cooperating States in Europe, as well as other users worldwide. EUMETSAT also operates several Copernicus missions on behalf of the European Union and provide data services to the Copernicus marine and atmospheric services and their users. As an intergovernmental European Organisation, EUMETSAT can recruit nationals only from the 30 Member States Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

Tags: manager programme ocean programme manager

 

Mule-Hide Products Promotes Kurt Fago, Mark Wessinger to Product Category Manager

2020-12-11 10:00:00| Coatings World Breaking News

Fago and Wessinger will spearhead the development and implementation of strategic opportunities for new and existing products and roofing systems nationwide.

Tags: products product category mark

 

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