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Service Delivery Manager mwd

2019-11-04 11:16:03| Space-careers.com Jobs RSS

As Service Delivery Manager, you will be accountable for managing services at customer site of our institutional Clients in Space industry. You are a natural and articulate communicator, with the ability to build and maintain strong working relationships, being the main interface between your service team and the stakeholders at the client organization. You are determined to provide amazing customer service. Service Delivery Manager for services provided to our institutional clients within European Space Industry, acting as the primary interface to the stakeholders at the client organizations. Responsibilities Duties Acting as the primary interface to the stakeholders at the client organizations. Ensuring that the quality and contractual aspects are met to the satisfaction of the company and the customer. Ensuring that all assigned tasks are performed in a timely and correct way according to the clients requirements and agreed Service Levels. Prioritization of service tasks in coordination with customer representatives Assignment of tasks and actions to service staff Management, coordination supervision of tasks and actions performed by service staff Conduction of regular Service Review Meetings and other Customer meeting with the customer as required by the contract Timely Production of Service Reports Raising actions and projectservice issues where appropriate Maintenance of a Skills Database for all service staff Maintenance and Execution of training plans for service staff Ensuring compliance of service staff with applicable health and safety regulations Interaction with the other Service Providers to coordinate service activities as needed ProductionManagement of offers for additional Request for Proposals issued by the client Participate in regular company internal management and technical meetings Qualifications Experience A university degree in Information technology or equivalent Previous experience in Service Management or Project Management desirably within Space or Aerospace Industry but not mandatory Experience in managing multicultural and technical teams Qualification in project management, ITIL or Scrum Result oriented, planning capabilities and a pronounced customer focus. Proficient oral and written communication skills to establish a warm professional relationship with the customer. Ability to collaborate with diverse team to accomplish goals in line with team objectives Essential Skills Proven Experience in Service Management ideally Services for Software Maintenance andor Incidents Support Proven Experience in managing client expectations and resolving possible conflicts Desirable Skills Agile project management approach Project Management certification like PMP or equivalent ITIL qualified or experience working within an ITIL framework

Tags: service manager delivery service delivery

AIT Manager mfd

2019-11-04 09:16:06| Space-careers.com Jobs RSS

Your Tasks Responsible for all AIT aspects of a satellite project throughout the project cycle e.g. technical, schedule, costs, team Ensure feasibility according to plan regarding assembly, integration and testing of a system and its subassemblies Planning and execution of all AIT tasks in a satellite project In early phase support System Engineering Verification to ensure a design regarding AIT aspects Establish and maintain AIT documents AIT Plan, AIT Flow, Facility Plan, GSE Deployment Plan, GSESpecifications, Environmental Test Facility Specification, AIT Risk Register Ensure timely availability of the AIT documents, GSE, checkout SW, personnel, facilities, results processing capability Technically manage GSE subcontractor, if applicable Build up AIT team for specific project in cooperation with head of department Maintain schedules working schedule, updated every week master AIT schedule Support to preparation and participate AIT reviews IRRTRR Participate to NRBs and support decision making Organize lessons learned sessions Report AIT status to project manager, Head of Department and customer if requested by the project Coordinateorganize daily and weekly AIT meetings delegated to the AIT Leads as necessary Your Qualifications A degree in mechanical engineering, electrical engineering, space technology or comparable qualification Several years of professional experience in satellite projects, preferably in the field of system engineering or AIT Excellent conceptual and analytical skills Welldeveloped communication skills and accustomed to work in teams Flexibility in mind, able and willing to react on changes during the project realization Inventive concerning AIT methods and testing Fluency in written and spoken English, German is a plus

Tags: manager ait mfd

Senior Manager, Procurement, Business Services

2019-10-31 10:16:53| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Manager, Procurement, Business Services Luxembourg Betzdorf Role Description Summary The Senior Manager Procurement, Business Services is the Global Category Manager for the category Business Services and Car Fleet. Heshe coordinates, supports and mentors a team of Category Managers, covering the abovementioned categories plus Marketing, Communication and PR and Travel and Expenses, held by other category managers, but enablingempowering any member of the team to cover projects outside of their categories if required. Accountable for the design and execution of procurement strategies and projects ontime, onspec, onbudget and in compliance with SES policies, objectives and strategy. Accountable for preparation and execution of negotiation strategies, contracting and contract implementation. Execute on the company strategy on procurement of the Business Services mentioned above. Works with SESworldwide budget holders to facilitate sourcing and new source development, in coordination with the Global VMP team. Bid support regarding Procurement expertise to SES teams participating in tenders, heshe may be involved in managing other SES Procurement categories of VMP scope as needed. Monitoring of companywide compliance with the SES Procurement Policy within the relevant category and geography, working with stakeholders on noncompliant cases, assess their criticality and maintain an adequate level of compliance to Companys policies and procedures. Provide leadership and support for active Vendor RelationshipService Management on the relevant categories and geography. Supports company transformation by providing input and feedback on new processes, procedures and tools. Primary Responsibilities Key Result Areas Category Management Develops categories and commodities strategy for Professional services and Car Fleet, based on accurate spend distribution perform vendor segmentation. Support relevant SES functions with a strategic view on procurement in the relevant category, agreeing strategic category plans with the budget holders. Develop global sourcing strategies that will provide competitive advantages to the budget holders. Coordinate the execution of the strategies with global, regional and local teams. Supervises, validates and signs off, together with the Head of Department, the strategies proposed for other categories managed by direct reports, their full alignment with the company and Department objectives Financial results, Customer Experience, Digital transformation, Flexibility. Bid Strategy and Negotiation Develop and implement the bid and negotiation strategy for all commodities covered by category strategy through analysis of global markets, commodity trends, value chain analysis, clean sheet costing, business needs and vendor relationship management. Lead and coordinate crossfunctional negotiation teams, ensuring that adequate preparation is carried out. Transactional operational activities Work with other VMP staff with the goal to answer the business needs. Company Financial Results Contribute to the Company savings and Cash Flow objectives. Continuously improve companys working capital position, meet other factors requested by the business. Vendor Relationship Management VRM Provide leadership to develop world class relationships within vendor organizations to align suppliers strategies with the companys focus on total cost of ownership, advantaged supply chain, innovation and continuous improvement. Supports the Vendor Service Management group in monitoring regularly relevant aspects on vendor performance based on agreed KPIs, the current and potential vendors health status, including financial, legal, capacity, capability aspects, major contract milestones involving contract lead functional specialist to ensure compliance during and after the implementation and maintain the value provided by the respective agreement for its whole duration. Monitors current service levels to ensure agreed standards are consistently delivered. Identifies, trends and forecasts future customer needs, recommends and implements changes to continually improve the customer offering. Market Competitive Intelligence Develop efficient channels for capturing effective market intelligence. Supports and if necessary drives efforts to automate and improve intelligencegathering and Leverage this data through shouldcost models and other forms of financial or negotiation strategies. Benchmark vs and across industries to identify untapped savings potential. Drives involvement of VMP on trade fairs, conferences, etc., coordinating with the Business Services teams to offer a coordinated position towards vendors and facilitating the generation of new business and partnerships. Processes and Systems Apply VMP and Companys processes, policies, procedures and systems along the sourcing process Ariba, VMS, vendor account creation and maintenance, saving calculation, reporting, etc.. Represent VMP during internal and external audits. Develop and maintain an excellent understanding of the SAP purchasing module, and of SAP Ariba, including interaction with and training for internal stakeholders, support Sourcetopay process optimization. Proposes and maintains standardized processes around Business Services related procurements statement of work, technical requirements and statement of compliance, price breakdown, etc. for better efficiency. Projects involvement Support SES projects in a timely manner as needed, integrates in project teams as necessary and takes ownership of all thirdparty procurement, delegating as necessary and as allowed by policy, making sure silos are broken up. Competencies Advanced knowledge in sourcing strategies, commercial contract laws, commercial accounting practices, international business practices, risk management strategies, supply chain processes, financial analysis Demonstrated managerial skills and ability to cooperate with other business functions, energises and motivates a team or teams across diverse areas of the business Easiness to interpret longterm strategy and drive it forward, through definition and delivery of business plans, management of a resource planning, establishment of functional objectives Excellent communication skills to compile, interpret and present information on complex and important issues Strong negotiations skills and influence capacity influences people in contentious and sensitive situations, anticipating and planning for objections and how to overcome them Ability to present recommendations and make decisions on initiatives which will have a significant contribution to business success balancing risk with opportunity Strong problemsolving skills, using expertise and taking into account the impact on the organisation and the industry to tackle complex issues Proactively identifies and promotes the need for change, overcomes resistance and provides support to others where necessary to realise the benefits. Qualification Experience Masters Degree in Procurement, Supply Chain, IT, Engineering, Finance or Business Management Minimum 12 years of experience in total, preferably working across various Manufacturing or Service Provider organizations from different sectors, involved in multitasking, multicultural project teams, multinational matrix organization. Fluency in English, oral and written. Other Key Requirements Comments Impact and contribution The position has a strategic impact within the organization Establish and implement category strategies with a longterm focus 3 to 5 years based on the organizations and department vision Lead a team of category managers and implement the company vision in the Business Services Procurement area. The position has a direct contribution within the organization Directly and clearly influences the course of action that determines the achievement of results. Communication Internal Hierarchical leadership Continuous Reporting on critical or major projects, ask support for strategy implementation obtain approval on transactional, operational, processes, policies, audits. VMP leadership team Continuous Obtain approval of category, commodity and supplier strategies. Communicate financial performance and regular status updates to goals and objectives. Obtain approval for business allocation decisions, monthly review of KPIs and category performance as well as business plan inputs. Procurement buyers specialists Continuous Design, review and execute sourcing and negotiation strategies, performance to targets and resources management across a family of commodities. as applicable Budget holders and internal functions Frequent Alignment and input to strategy design and execution, P2P and sourcing process regular reviews about progress, opportunities, risk. External Vendors Continuous active relationship management and relationship building to yield value to SES. Associations Networks Occasional Ensure SES is connected with world class procurement commodity developments. SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: services business manager senior

Technical Solution Manager IT

2019-10-30 15:18:29| Space-careers.com Jobs RSS

Technical Solution Manager IT Deadline for applications 14112019 Job Description Airbus Secure Land Communications is developing advanced secure communication solutions used in public security and defence environments. They offer a comprehensive range of radio and IT solutions for mobile, tactical communication. This includes the implementation of nationwide secure radio networks. In Ulm, Germany, within the department develops customerspecific mobile solutions for authorities and organizations Security tasks BOS and operators of critical infrastructure. The main task is to ensure a smooth operation of the IT infrastructure Platform for system solutions. Tasks and Responsibilities The main task is to ensure a smooth operation of the IT infrastructure platform for system solutions. In detail, this includes. Deployment, operation and maintenance of the virtual infrastructure Red Hat Enterprise Virtualization and VMware ESXi Deployment, operation and maintenance of the storage and backup infrastructure Deploy, operate, and maintain the management and deployment environment for the VMs Automated and manual deployment of individual VMs Provision, operation and maintenance of virtual systems with Windows operating systems Server and Red Hat Enterprise Linux Provision, operation and maintenance of supporting network services such as DNS and NTP Error analysis and troubleshooting Analysis and optimization of the IT platform environment Documentation of the technical IT architecture. Requirements Master degree in Computer Science or other relevant subject At least 3 years of experience with IT platform and virtual infrastructures At least 3 years of construction and operation of complex storage solutions IP and FSCI At least 2 years construction and operation of backup solutions At least 2 years establishment and operation of the network services DNS and NTP Knowledge regarding safety standards ISO 27001 Red Hat Enterprise Virtualization RHEV and Red Hat Virtualization Manager RHVM VMware ESXi and VMware VSphere Management and Deployment Solutions Red Hat Cloudforms and Satellite Linux and Windows Server. What do we offer? ATG offers excellent working conditions and provide you with all the other necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients. About ATG Europe ATG Europe prides itself in employing Europes brightest minds, and for the last 30 years we have been a key player in delivering highly educated personnel for RD and Engineering environments throughout Europe. Our headquarters is located in the heart of the European space industry on the Noordwijk Space Business Park, in close proximity of ESAESTEC. We have subsidiaries in Germany, Norway and Spain. We are continually recruiting experienced Engineers for exciting, full time positions based at our customers. As an ATG Engineer, you will be working on very diverse missions and assignments. This opens up unique opportunities to be engaged in innovative projects and challenging you to perform to high standards and utilizing the full extent of your professional knowledge. Interested? Submit your CV and personal details through our website at www.jointhebrightestminds.com. For further questions, you can also contact our recruitment consultant Silvia Zaccagnini directly on phone number 31 0 71 579 5 29.

Tags: manager technical solution technical manager